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TUG Parts Staff
Kennesaw, GA
• Dennis Couch– Vice President, Parts
DennisCouch@tugtech.comOffice: (678) 581-7805Cell: (678) 294-7493
• Craig Adams– Director of Business
DevelopmentCraigAdams@tugtech.comOffice: (678) 581-7810Cell: (678) 283-6438
• Jamie Woodall– Inventory Manager
JamieWoodall@tugtech.comOffice: (678) 581-7815
Parts Business Leadership
Craig Adams
Dennis Couch
Jamie Woodall
• By Phone:– (800) 989-8499 or
(770) 422-8021
– 7:30 am – 5:30 pm EST
• By Fax:– (770) 422-8730
• By Email:– tugparts@tugtech.com
• Online:– www.tugparts.com or
www.tugtech.com
• Customer Service Representatives:– JustinMorr@tugtech.com
(678) 581-7829
– RickyOneal@tugtech.com(678) 581-7864
TUG Shop Customer Service Team
Justi
n M
orr
Ricky Oneal
• Order entry, delivery status, shipping information
• TUGparts.com web site registration
• Invoice queries, credits, discounts, payments
• Technical parts look-up
• Credit limits and conditions
• Parts product details, availability, delivery lead times,
• Product substitutions
• Price quotations / Special promotions
• Any other parts assistance you may require
What CSRs can do for you:
Justi
n M
orr
Ricky Oneal
• Sourcing specialist who works to find best cost for materials/partsPatSullivan@tugtech.comOffice: (678) 581-7856
• Pricing manager pursues price investigations and makes sure we offer the best price possibleDawnAnderson@tugtech.comOffice: (678) 581-7716
Competitive Pricing
Pat Sullivan
Daw
n An
ders
on
• 98% Availability of all Service Parts in Stock
• 90%+ First Pass Availability
• Professional inventory management team closely monitors stock levels to ensure high availability rates
• Parts expediting daily on all out-of-stock items
• TOS / Unit Down orders have top priority to get parts to our customers as quickly as possible
Part Availability Jamie Woodall
Sherecca Johnson
Sara Flippin
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