Troubleshooting. Ifthemeetingdoesnotstartproperly . … · Troubleshooting....

Troubleshooting  If  you  have  any  issues  connecting  to  WebEx,  here  are  some  basic  troubleshooting  steps  for  common  issues:    

If  the  meeting  does  not  start  properly  You  should  clear  your  browser  cache  and  REBOOT  your  computer.  This  will  fix  the  majority  of  connection  issues.  If  you  continue  to  have  issues,  try  a  different  browser,  such  as  FireFox  or  Chrome.    

No  audio    Ensure  that  you  have  selected  your  audio  format  from  the  pop-­‐up  that  appeared  when  you  joined  the  meeting.  If  the  window  was  closed  without  choosing,  you  will  be  in  ‘view  only’  mode.  To  re-­‐launch  the  dialogue,  click  the  ‘Audio’  icon  [Looks  like  a  headset  beside  your  name]  in  the  WebEx  application.      If  you  are  still  having  audio  issues  (no  sound,  no  mic,  etc),  click  the  ‘Audio’  Icon  and  click  the  ‘Test  Speaker/Microphone’  link  under  the  ‘Leave  Audio  Conference’  button.  This  will  bring  up  the  WebEx  Test  panel.  From  here,  ensure  that  the  correct  speaker  output  is  selected  from  the  drop-­‐down  list,  and  hit  ‘Test.’  If  you  can  hear  sound,  then  the  issue  is  not  likely  on  your  end.  Similarly,  make  sure  the  correct  mic  is  selected;  when  speaking  into  your  mic,  you  should  see  the  green  bar  move  in  time  with  your  voice.  Adjust  the  volume  as  needed.      

If  you  continue  to  have  issues  connecting,  please  contact  your  local  IT  support  staff,  or  you  may  feel  free  to  open  a  support  case  directly  with  WebEx  at  https://meetings.webex.com/collabs/support/nfaqs