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TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Transnational Skill Standards
Phlebotomy Technician
REFERENCE ID: TOS/HSS Q 0501
______________________________________________________________________________________________________
1
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Mapping for Phlebotomy Technician (HSS/Q0501) with UK Role
Profile Level 2 in Phlebotomist
Link to Indian Qualification Pack: http://www.nsdcindia.org/sites/default/files/files/qp-
phlebotomy-technician.pdf
Link to UK Qualification: https://tools.skillsforhealth.org.uk/roles_directory/ Role ID: 0010
How to Read this Document
This document has two sections - Section I and Section II.
Section I: Compares the NOS listing in the Indian QP - Phlebotomy technician (HSS/Q0501)
with Phlebotomist in UK Role Profile Level 2.
Section II: Compares the competencies described in each of the Indian NOS with those of UK.
The language of the compared competencies of the two countries differs. However, the
competency pointers of the described competency can be mapped. Wherever the
competency pointer maps it is reported as ‘None’ under the column ‘Gap in Indian NOS’.
Wherever the competency pointers do not map, it is identified as a gap and the
corresponding UK competency is noted under the column ‘Gap in Indian NOS’.
Usage of Benchmarked Transnational Standards
There will be two types of users of these benchmarked standards. One type will be of
those individuals who are already trained and are certified on the corresponding Indian
QP. This set of individuals will have to undergo a bridge course comprising of the
identified gaps only. Thereafter, they will be assessed under the aegis of a UK Awarding
body through the Indian SSC on the competency portions acquired via the bridge course.
All qualifying individuals will be awarded a co-branded certificate comprising of logo of
Skill India, Indian SSC and UK Awarding Body.
Those individuals who wish to be certified afresh will have to undergo training on both
the Indian QP and the gaps in the Indian NOS with regard to UK competencies.
Thereafter, they will be assessed under the aegis of a UK Awarding body through the
Indian SSC and they will obtain a co-branded certificate comprising of logo of Skill India,
Indian SSC and UK Awarding Body.
______________________________________________________________________________________________________
2
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section I: NOS Mapping of Phlebotomy Technician (HSS/Q0501) with Phlebotomist /NOS
in UK Role Profile Level 2
NOS Mapping: A Summary Indian NOS Code
Indian NOS UK NOS Code UK NOS Remarks, if any
HSS/ N 0501 Interpret test request forms
CHS132.2012 Obtain venous blood samples
HSS/ N 0502 Prepare an appropriate site for obtaining blood samples
CHS132.2012 Obtain venous blood samples
HSS/ N 0503 Prepare and maintain necessary equipment and supplies
CHS132.2012 Obtain venous blood samples
HSS/ N 0504 Draw blood specimens from patients using correct techniques
CHS132.2012 Obtain venous blood samples
HSS/ N 0505 Prepare and label the blood samples for test, procedures and identification purposes
CHS132.2012 Obtain venous blood samples
HSS/ N 0506 Transport the blood/ urine/ stool/ tissue to the laboratory
CHS132.2012 Obtain venous blood samples
Two of UK NOS are covered in one Indian NOS
CHS182 Transport specimens/samples
HSS/ N 0507 Assist the patient before, during and after collection of the specimen
CHS132.2012 Obtain venous blood samples
HSS/ N 0508 Update patient records CHS132.2012 Obtain venous blood samples
HSS/ N 0509 Follow all safety and infection control procedures
IPC5.2012 Minimise the risk of exposure to blood and body fluids while providing care
HSS/N 9601 Collate and Communicate Health Information
GEN97 Communicate effectively in a healthcare environment
HSS/N 9602
Ensure availability of medical and diagnostic supplies
GEN7 Monitor and manage the environment and resources during and after clinical / therapeutic activities
HSS/ N 9603
Act within the limits of one’s competence and authority
GEN63 Act within the limits of your competence and authority
______________________________________________________________________________________________________
3
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
NOS Mapping: A Summary Indian NOS Code
Indian NOS UK NOS Code UK NOS Remarks, if any
HSS/ N 9604
Work effectively with others
SCDHSC0241 Contribute to the effectiveness of teams
HSS/ N 9605
Manage work to meet requirements
HT4 Manage and organize your own time and activities
HSS/ N 9606
Maintain a safe , healthy and secure working environment
PRO HSS1 Make Sure Your Own Actions Reduce Risks to Health and Safety
Three of UK NOS are covered in one Indian NOS
GEN96 Maintain health, safety and security practices within a health setting
SCDHSC0022 Support the health and safety of yourself and individuals
HSS/ N 9607
Practice code of conduct while performing duties
SCDHSC0023 Develop your own knowledge and practice
HSS/ N 9609
Follow biomedical
waste disposal
protocols
IPC7.2012 Safely dispose of healthcare waste, including sharps, to prevent the spread of infection
Two of UK NOS are covered in one Indian NOS
IPC5.2012 Minimise the risk of exposure to blood and body fluids while providing care
HSS/ N 9611
Monitor and assure quality
GEN23 Monitor your own work practices
IPC2.2012 Perform hand hygiene to prevent the spread of infection
No mapping with Indian NOS
IPC4.2012 Minimise the risk of spreading infection by cleaning, disinfection and storing care equipment
No mapping with Indian NOS
PMWRV1 Make sure your actions contribute to a positive and safe working culture
No mapping with Indian NOS
SCDHSC0024 Support the safeguarding of individuals
No mapping with Indian
______________________________________________________________________________________________________
4
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
NOS Mapping: A Summary Indian NOS Code
Indian NOS UK NOS Code UK NOS Remarks, if any
NOS
SCDHSC0234 Uphold the rights of individuals
No mapping with Indian NOS
CHS169 Comply with legal requirements for maintaining confidentiality in healthcare
No mapping with Indian NOS
CFA_BAD332 Store and retrieve information using a filing system
No mapping with Indian NOS
ESKITU020 Use digital communications
No mapping with Indian NOS
CHS36 Provide basic life support
No mapping with Indian NOS
CHS228 Control adverse events which arise during an individual's healthcare procedure
No mapping with Indian NOS
______________________________________________________________________________________________________
5
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role Profile
Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Interpret test request
forms
UK NOS Obtain venous blood
samples
Indian NOS Code HSS/N 0501 UK NOS Code CHS132.2012
Scope Obtaining informed
consent from
patient/donor prior to
carrying out any treatment
or procedure , Defining
complete patient
identification procedures ,
Identifying potential
patient identification
errors that can occur ,
Demonstrating correct
patient identification
Overview This standard covers the
use of
venepuncture/phlebotomy
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
Indian NOS Prepare an appropriate
site for obtaining blood
samples
UK NOS Obtain venous blood
samples
Indian NOS Code HSS/N 0502 UK NOS Code CHS132.2012
Scope · Selecting the right tools
to use based on the test
and patient characteristics
· Cleaning the site using
correct motions
· Finding the vein to obtain
blood
· Applying the ourniquet
after finding a good vein
Overview This standard covers the
use of
venepuncture/phlebotomy
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
Indian NOS Prepare and maintain
necessary equipment and
UK NOS Obtain venous blood
samples
______________________________________________________________________________________________________
6
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
supplies
Indian NOS Code HSS/N/ 0503 UK NOS Code CHS132.2012
Scope Using certain materials or
tools on a daily basis that
is required to obtain
blood,
Maintaining supplies and
stocks for avoiding running
out of materials before the
end of the procedure
Overview This standard covers the
use of
venepuncture/phlebotomy
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
Indian NOS Draw blood specimens
from patients using
correct techniques
UK NOS Obtain venous blood
samples
Indian NOS Code HSS/N/ 0504 UK NOS Code CHS132.2012
Scope The methods of blood
collection , The aspects of
blood taking and the
correct procedures ,
Anatomical and
physiological
considerations in choosing
appropriate sites for
venepuncture
Overview This standard covers the
use of
venepuncture/phlebotomy
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
Indian NOS Prepare and label the
blood sample for test,
procedures and
identification purposes
UK NOS Obtain venous blood
samples
Indian NOS Code HSS/N/ 0505 UK NOS Code CHS132.2012
Scope
Scope
Labelling the blood
samples with the
identification information
required by the
protocol or laboratory ,
Selecting the correct tube
for the test, labelling it
with
the correct name, and
Overview
Overview
This standard covers the
use of
venepuncture/phlebotomy
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
______________________________________________________________________________________________________
7
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
putting down the patient's
information
Indian NOS Transport the blood
samples to the laboratory
UK NOS Obtain venous blood
samples
Indian NOS Code HSS/N/ 0506 UK NOS Code CHS132.2012
Scope Transferring the blood unit
to a proper storage
container according to the
blood
centre requirements ,
Ensuring that collected
blood samples are stored
and delivered
to the laboratory with
completed
documentation, at the
recommended
temperature, and in a
leak-proof, closed
container
Overview This standard covers the
use of
venepuncture/phlebotomy
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
Indian NOS Assist the patient before,
during and after the
collection of the blood
specimen
UK NOS Obtain venous blood
samples
Indian NOS Code HSS/N/ 0507 UK NOS Code CHS132.2012
Scope Putting patient at ease
before, during and after
the collection of blood
specimen,
Giving information,
support and reassurance
to the individuals
Overview This standard covers the
use of
venepuncture/phlebotomy
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
Indian NOS Update patient records UK NOS Obtain venous blood
samples
Indian NOS Code HSS/N/ 0508 UK NOS Code CHS132.2012
Scope Performing Computer data
entry of patient
information and blood test
Overview This standard covers the
use of
venepuncture/phlebotomy
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8
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
results , Updating patients
records and keeping track
of the data and
information
techniques and
procedures to obtain
venous blood samples
from individuals for
investigations.
______________________________________________________________________________________________________
9
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
HSS/N0501: Interpret test request forms: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Introduce themselves to
the patient, and ask the patient
to state their full name and
date of birth
PC2. Check that the laboratory
form matches the patient’s
identity (i.e., match the
patient's details with the
laboratory form, to ensure
accurate identification)
PC3. Ask whether the patent
has allergies, phobias or has
ever fainted during previous
injections or blood draws
PC4. Check if the patient is
anxious or afraid, reassure the
person and ask what would
make them more comfortable
PC5. Discuss the test to be
performed and obtain verbal
consent and ensure that the
patient has understood the
procedure
PC6. Take relevant history of
the patient covering health and
high-risk behaviour
PC7. Take account of current
and recent medications or
chronic infections
PC8. Take history of prolonged
bleeding or a past diagnosis of
bleeding disorders
PC9. Ask for informed written
consent to the patient
P2. give the individual relevant information, support and reassurance in a manner which is sensitive to their needs and concerns P3. gain valid consent to carry out the planned activity P10. promptly identify any indication that the individual may be suffering any adverse reaction/event to the procedure and act accordingly
None
______________________________________________________________________________________________________
10
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
HSS/N0502: Prepare an appropriate site for obtaining blood samples: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Extend the patient’s arm
and inspect the antecubital
fossa or forearm
PC2. Locate a vein of a good
size that is visible, straight and
clear without damaging the
nerve or artery
PC3. Insert the needle at the
right site where veins are not
diverting to avoid chances of
haematoma
PC4. Locate the vein correctly
for determining the correct size
of needle
PC5. Apply the tourniquet
about 4–5 finger widths above
the venepuncture site and re-
examine the vein
P4. select and prepare: an appropriate site P5. apply, use and release a tourniquet at appropriate stages of the procedure P8. take appropriate action to stimulate the flow of blood if there is a problem obtaining blood from the selected site, or choose an alternative site
None
HSS/N0503: Prepare and maintain necessary equipment and supplies: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Collect all the equipment
needed for the procedure and
place it within safe
and easy reach on a tray or
trolley, ensuring that all the
items are clearly
visible
PC2. Collect the list of
equipment that includes sterile
glass or plastic tubes with
rubber caps ,Vacuum-
extraction blood tubes ,Glass
tubes with screw caps
,A sterile glass or bleeding pack
P4. select and prepare: appropriate equipment for obtaining the venous blood
None
______________________________________________________________________________________________________
11
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
(collapsible) if large quantities
of blood are to
be collected, well-fitting, non-
sterile gloves, an assortment of
blood-sampling
devices that includes safety-
engineered devices or needles
and syringes of
different sizes, a tourniquet,
alcohol hand rub, 70% alcohol
swabs for skin
disinfection, gauze or cotton-
wool ball to be applied over
puncture site,
laboratory specimen labels,
writing equipment, laboratory
forms , leak-proof
transportation bags and
containers, a puncture-resistant
sharps container
PC3. Ensure that the rack
containing the sample tubes is
close to the phlebotomist but
away from the patient, to avoid
it being accidentally tipped over
HSS/N0504: Draw blood specimens from patients using correct techniques: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Anchor the vein by holding
the patient’s arm and placing a
thumb below the venepuncture
site
PC2. Ask the patient to form a
fist so the veins are more
prominent
PC3. Enter the vein swiftly at a
30 degree angle or less, and
continue to introduce the
needle along the vein at the
P6. gain venous access using the selected blood collection system, in a manner which will cause minimum discomfort to the individual P7. obtain the blood from the selected site:
1. in the correct containeraccording to investigationrequired2. in the correct volume
P11. remove blood collection
None
______________________________________________________________________________________________________
12
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
easiest angle of entry
PC4. Release the tourniquet
before withdrawing the needle
once sufficient blood has been
collected
PC5. Withdraw the needle
gently and apply gentle
pressure to the site with a clean
gauze or dry cotton-wool ball
PC6. Ask the patient to hold the
gauze or cotton wool in place,
with the arm
extended and raised
PC7. Ask the patient not to
bend the arm, because doing so
causes a haematoma
PC8. Use appropriate
equipment if required
PC9. Perform hand hygiene (if
using soap and water, dry
hands with single-use towels)
equipment and stop blood flow with sufficient pressure at the correct point and for the sufficient length of time to ensure bleeding has stopped P12. apply a suitable dressing to the puncture site according to guidelines and/or protocols, and advise the individual about how to care for the site
HSS/N0505: Prepare and label the blood sample for test, procedures and identification purpose: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Label blood sample so that
the results of the test match
the patient
PC2. Use the key elements in
labelling that include patient's
surname, first and
middle and patient's ID number
PC3. Make sure that both of the
above MUST match the same
on the requisition
form
PC4. Make sure that Date, time
and initials of the phlebotomist
must be on the label of EACH
P1. apply standard precautions for infection prevention and control any other relevant health and safety measures P13. label blood samples clearly, accurately and legibly, using computer prepared labels where appropriate P14. place samples in the appropriate packaging and ensure the correct request forms are attached P15. place samples in the nominated place for collection and transportation, ensuring
None
______________________________________________________________________________________________________
13
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
tube
PC5. Make sure that automated
systems include labels with bar
codes.
PC6. Discard the used needle
and syringe or blood sampling
device into a puncture resistant
sharps container
PC7. Check the label and forms
for accuracy. The label should
be clearly written with the
information required by the
laboratory, which is typically
the patient’s first and last
names, file number, date of
birth, and the date and time
when the
blood was taken
PC8. Discard used items into
the appropriate category of
waste. Items used for
phlebotomy that would not
release a drop of blood if
squeezed (e.g. gloves)
may be discarded in the general
waste, unless local regulations
state otherwise
PC9. Perform hand hygiene
PC10. Recheck the labels on the
tubes and the forms before
dispatch
the blood is kept at the required temperature to maintain its integrity
HSS/N0506: Transport the blood samples to the laboratory: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Immediately transport the
specimen to the Laboratory
PC2. Use one requisition for
each blood culture set,
indicating the site used and
P14. place samples in the appropriate packaging and ensure the correct request forms are attached P15. place samples in the nominated place for collection
None
______________________________________________________________________________________________________
14
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
time collected
Scope: Transferring the blood
unit to a proper storage
container according to the
blood centre requirements ,
Ensuring that collected blood
samples are stored and
delivered to the laboratory with
completed documentation, at
the recommended
temperature, and in a leak-
proof, closed container
and transportation, ensuring the blood is kept at the required temperature to maintain its integrity P17. ensure immediate transport of the blood to the relevant department when blood sampling and investigations are urgent
HSS/N0507: Assist the patient before, during and after the collection of the blood specimen: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Deal with patients and be
able to calm them
PC2. Work well under pressure
and communicate effectively
with the patients
PC3. Converse with patients to
allay fear of procedure
PC4. Maintain standards for
quality care for patients
PC5. Assist the patient before,
during and after collection of
blood specimen
PC6. Greet patients and assist
them in proper specimen
collection methods
PC7. Provide a calm
environment for patients in
which blood samples are drawn
P2. give the individual relevant information, support and reassurance in a manner which is sensitive to their needs and concerns P10. promptly identify any indication that the individual may be suffering any adverse reaction/event to the procedure and act accordingly
None
HSS/N/0508: Update patient records: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
______________________________________________________________________________________________________
15
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
PC1. Keep patients record
carefully
PC2. Update patient medical
record
PC3. Perform basic clerical tasks
PC4. Clearly check label of
blood samples
PC5. Keep track of patient data
and information
PC6. Maintain safety and
sanitation records
PC7. Utilize medical databases
or other computer programs
P16. document all relevant information clearly, accurately and correctly in the appropriate records
None
P7. obtain the blood from the selected site: 3. in the correct order when taking multiple samples
P9. mix the blood and anti-coagulant thoroughly when anti-coagulated blood is needed
Knowledge & Understanding:
Organisational Context
HSS/N/0501-08
Knowledge & Understanding:
KA1. Relevant legislation,
standards, policies, and
procedures followed in the
hospitals/ laboratories/ medical
centres
KA2. How to engage with the
medical officer for support in
case the situation is beyond
one’s competence
KA3. The role and importance
of the phlebotomy technician in
supporting operations
KA5. How to meets
organizational expectations as
defined by the Employee
Standards of Performance,
K1. the current European and National legislation, national guidelines, organisational policies and protocols in accordance with any Clinical/ Corporate Governance which affect your work practice in relation to obtaining venous blood samples K2. your responsibilities and accountability in relation to the current European and National legislation, national guidelines and local policies and protocols and any Clinical/ Corporate Governance K3. the duty to report any acts or omissions in care that could
None
______________________________________________________________________________________________________
16
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
organization’s policies and
procedures, and the
organization's strategic goals
KA6. How to follow employee
policies and procedures
be detrimental to yourself, other individuals or your employer K5. the importance of working within your own sphere of competence and seeking advice when faced with situations outside your sphere of competence 30. the importance of immediately reporting any issues which are outside your own sphere of competence without delay to the relevant member of staff
Knowledge & Understanding:
Technical Knowledge HSS/N
0501
Knowledge & Understanding:
KB1. How to establish a routine
that is comfortable for patient
in preparing for blood specimen
collection
KB2. Verify the fact that a
Patient is the same as the one
described on the
requisition or physician order
KB3. How the patient’s name,
medical record number and
date of birth information on the
ID armband must exactly match
the information on the
laboratory requisition or label
KB4. All protocols for
establishing the identification
of patient
KB5. All safety and hygiene
measures
KB6. Basic medical terms and
principles related to
phlebotomy
K4. the importance of obtaining positive confirmation of individuals' identity and consent before starting the procedure, and effective ways of getting positive identification K6. the importance of applying standard precautions to obtaining venous blood samples and the potential consequences of poor practice K7. how infection is spread and how its spread may be limited - including how to use or apply the particular infection control measures needed when working with blood K8. the structure of blood vessels K9. the position of accessible veins for venous access in relation to arteries, nerves and other anatomical structures K10. blood clotting processes and factors influencing blood clotting K11. the contra-indications and
None
Knowledge & Understanding:
Technical Knowledge
______________________________________________________________________________________________________
17
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
HSS/N0502 changes in behaviour and condition, which indicate that the procedure should be stopped, and advice sought K12. the concerns which individuals may have in relation to you obtaining venous blood K13. how to prepare individuals for obtaining venous blood, including how their personal beliefs and preferences may affect their preparation K14. what is likely to cause discomfort to individuals during and after obtaining venous blood, and how such discomfort can be minimised K15. common adverse reactions/events to blood sampling, how to recognise them and the action(s) to take if they occur K16. the type and function of different blood collection systems K17. what dressings are needed for different types of puncture sites, how to apply and what advice to give individuals on caring for the site K18. the factors to consider in selecting the best site to use for venous access K19. the equipment and materials needed for venepuncture/ phlebotomy and how to check and prepare blood collection systems K20. the importance of ensuring venous access sites are cleaned effectively, and how and when this should be done K21. the correct use of tourniquets
KB1. How to locate and
determine a site suitable for
puncture
KB2. How to clean and prepare
the suitable site for
venipuncture
None
Knowledge & Understanding:
Technical Knowledge
HSS/N0503
KB1. How to make sure
everything is well stocked
KB2. How blood collection
needles are used to perform a
venipuncture
KB3. How tourniquets are used
to build pressure in the vein
and allow blood to flow easily
into vials
KB4. How to use needle holders
that attaches the needle to a
vial
KB5. How to use vacuum tubes
or vials that have different tops
that are used to distinguish
which vial to use
KB6. How to place gauze on the
site of the blood draw
None
Knowledge & Understanding:
Technical Knowledge
HSS/N0504
KB1. How to puncture only the
uppermost wall of the vein
KB2. How to remove the
tourniquet before removing the
needle
KB3. How to use the major
superficial veins
None
______________________________________________________________________________________________________
18
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KB4. How to make sure the
needle fully penetrates the
upper most wall of the vein.
KB5. How to apply pressure to
the venipuncture site
KB6. How to prevent
haemolysis (which can interfere
with many tests)
KB7. How to mix tubes with
anticoagulant additives gently
5-10 times
KB8. How to avoid drawing
blood from a hematoma
KB9. How to avoid drawing the
plunger back too forcefully, if
using a needle and
syringe, or too small a needle,
and avoid frothing of the
sample
KB10. How to make sure the
venipuncture site is dry
KB11. How to avoid a probing,
traumatic venepuncture
KB12. How to avoid prolonged
tourniquet application or fist
clenching
K22. the importance of correctly and safely inserting and removing needles K23. how to recognise an arterial puncture, and the action to take if this occurs K24. the factors involved in the procedure which could affect the quality of the blood K25. the remedial action you can take if there are problems in obtaining blood K26. the complications and problems may occur during venepuncture, how to recognise them and what action(s) to take K27. when and how to dress venous puncture sites K28. the information that needs to be recorded on labels and other documentation K29. the importance of completing labels and documentation clearly, legibly and accurately
Knowledge & Understanding:
Technical Knowledge
HSS/N0505
KB1. Verify the fact that a
Patient is the same as the one
described on the requisition or
physician order
KB2. How the patient’s name,
medical record number and
date of birth information on the
ID armband must exactly match
the information on the
laboratory requisition or label
None
______________________________________________________________________________________________________
19
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KB3. All protocols for
establishing the identification
of patient
KB4. All safety and hygiene
measures
KB5. Basic medical terms and
principles related to
phlebotomy
Knowledge & Understanding:
Technical Knowledge
HSS/N0506
KB1. All protocols for blood
sample transport
KB2. All safety and hygiene
measures
KB3. Basic medical terms and
principles related to
phlebotomy
None
Knowledge & Understanding:
Technical Knowledge
HSS/N0507
KB1. All protocols during the
procedure
KB2. All safety and hygiene
measures KB3. Basic medical
terms and principles related to
phlebotomy
None
Knowledge & Understanding:
Technical Knowledge
HSS/N0508
KB1. All protocols for updating
and maintaining patient’s
records
KB2. All safety and hygiene
measures
KB3. Basic medical terms and
principles related to
None
______________________________________________________________________________________________________
20
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
phlebotomy
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
21
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Code Transport the blood
samples to the
laboratory
UK NOS Code Transport
specimens/samples
Indian NOS HSS/N/ 0506 UK NOS CHS182
Scope Transferring the blood
unit to a proper
storage container
according to the blood
centre requirements ,
Ensuring that collected
blood samples are
stored and delivered
to the laboratory with
completed
documentation, at the
recommended
temperature, and in a
leak-proof, closed
container
Overview This standard covers
the transportation of
specimens, samples
and donations
between departments
and sites. The
transportation may be
by hand, trolley,
vehicle or airplane.
______________________________________________________________________________________________________
22
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Transport the blood samples to the laboratory: To be competent, the user/individual on the job must be able to-
Obtain venous blood samples: You must be able to-
PC1. Immediately transport the
specimen to the Laboratory
PC2. Use one requisition for
each blood culture set,
indicating the site used and
time collected
Scope: Transferring the blood
unit to a proper storage
container according to the
blood centre requirements ,
Ensuring that collected blood
samples are stored and
delivered to the laboratory with
completed documentation, at
the recommended
temperature, and in a leak-
proof, closed container
P1. assess the risks and
requirements for transport for
each specific specimen/sample
P2. follow the appropriate
standing operating procedures,
policies and protocols for the
method of packaging and
transporting
specimens/samples
P3. prepare and accurately
update relevant records of
specimens/samples
transported and store them in
correct locations for access by
authorised people
P5. inform intended recipient
of the specimen/sample of
despatch date, time, method
and expected arrival, where
urgency, risk or specification
requires it
None
P4. communicate required
information to others clearly,
accurately and in a timely
fashion
P6. take appropriate action to
respond to an unexpected
situation, problem or event
P7. report incidents of failure of
normal transport arrangements
in a timely manner to relevant
others so that appropriate
action can be taken
P8. handle specimens/samples
for transport safely and wear
______________________________________________________________________________________________________
23
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
suitable protective clothing as
appropriate
P9. ensure that the
specimen/sample is
transported safely and
appropriately and arrives as
required at its destination
Knowledge & Understanding:
Organisational Context
Obtain venous blood samples: You must be able to-
KA1. Relevant legislation,
standards, policies, and
procedures followed in the
hospitals/ laboratories/ medical
centres
KA2. How to engage with the
medical officer for support in
case the situation is beyond
one’s competence
KA3. The role and importance
of the phlebotomy technician in
supporting operations
KA5. How to meets
organizational expectations as
defined by the Employee
Standards of Performance,
organization’s policies and
procedures, and the
organization's strategic goals
KA6. How to follow employee
policies and procedures
K1. relevant statutory, regulatory and legislative requirements and guidance K2. the relevant standard operating procedures, policies and their importance K3. your limitations to practice and an understanding of the importance of working within these in a clinical context
None
Knowledge & Understanding:
Technical Knowledge
Obtain venous blood samples: You must be able to-
KB1. All protocols for blood
sample transport
KB2. All safety and hygiene
measures
KB3. Basic medical terms and
principles related to
phlebotomy
K4. specific health and safety around the transportation of specimens/samples including the correct type and use of protective clothing K6. the range of appropriate methods of transport available for the specimen/sample type and how to access them
None
______________________________________________________________________________________________________
24
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
K7. factors affecting safety and integrity of specimens/samples when preparing and packing for transport
K5. how to communicate with individuals to explain procedures and reassure, including those with special needs K8. the importance of including relevant documents with specimens/samples and the range of relevant records associated with transportation and how to prepare, update and maintain K9. the requirements for notification of recipients K10. relevant corrective action and options when dealing with transport difficulties or non-arrival of specimens/samples K11. the requirements and methods for dealing with damage, spillage and decontamination
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
25
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Follow all safety and
infection control
procedures
UK NOS Minimise the risk of
exposure to blood and
body fluids while
providing care
Indian NOS Code HSS/N/ 0509 UK NOS Code IPC5.2012
Scope Understanding of
laboratory safety and
infection control,
which is paramount on
the job , Taking care in
practicing precautions
to control infection ,
Understanding of all
safety and infection
control procedures
Overview This standard concerns
minimising the risk, to
yourself and others, of
infection as a result of
exposure to blood and
other body fluids while
providing care. It
applies to all health
and social care
environments,
including community
and domiciliary
settings and
ambulance care
settings. Injuries from
sharps, bites and
splashes are common
types of incidents
reported. Injuries from
contaminated sharps
pose the greatest risk
of acquiring blood
borne infections. If you
are not exposed to
blood or other body
fluids or contaminated
items of equipment or
waste there is no risk
of acquiring blood
______________________________________________________________________________________________________
26
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Scope Overview borne infections from
patients/service
users/staff. Cleaning
and disinfecting are
the terms that are
used in this standard
however in some areas
the term
decontamination is
used. Decontamination
is an umbrella term
which incorporates
cleaning, disinfecting
and sterilising as
appropriate.
Indian NOS Follow biomedical
waste disposal
protocols
UK NOS Minimise the risk of
exposure to blood and
body fluids while
providing care
Indian NOS Code HSS/N/ 9609 UK NOS Code IPC5.2012
Scope
Scope
Classification of the
Waste Generated,
Segregation of
Biomedical Waste ,
Proper collection and
storage of Waste
Overview
Overview
This standard concerns
minimising the risk, to
yourself and others, of
infection as a result of
exposure to blood and
other body fluids while
providing care. It
applies to all health
and social care
environments,
including community
and domiciliary
settings and
ambulance care
settings. Injuries from
sharps, bites and
splashes are common
types of incidents
reported. Injuries from
contaminated sharps
pose the greatest risk
of acquiring blood
______________________________________________________________________________________________________
27
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
borne infections. If you
are not exposed to
blood or other body
fluids or contaminated
items of equipment or
waste there is no risk
of acquiring blood
borne infections from
patients/service
users/staff. Cleaning
and disinfecting are
the terms that are
used in this standard
however in some areas
the term
decontamination is
used. Decontamination
is an umbrella term
which incorporates
cleaning, disinfecting
and sterilising as
appropriate.
______________________________________________________________________________________________________
28
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
HSS/N0509: Follow all safety and infection control procedures: To be competent, the user/individual on the job must be able to-
Minimise the risk of exposure to blood and body fluids while providing care: You must be able to-
PC1. Wear gloves and a lab coat
or gown when handling
blood/body fluids
PC2. Change gloves after each
patient or when contaminated
PC3. Wash hands frequently
PC4. Dispose of items in
appropriate containers
PC5. Dispose of needles
immediately upon removal
from the patient's vein.
PC6. Clean up any blood spills
with a disinfectant such as
freshly made 10% bleach
PC7. Wash the contaminated
area well with soap and water
PC9. Practice hygiene for the
patient's protection. When
wearing gloves, change them
between each patient and wash
your hands frequently
PC10. wear a clean lab coat or
gown always
P2. consider the risks of
exposure to blood and/or other
body fluids before, during and
after each activity you
undertake
P3. perform effective hand
hygiene, and select and put on
appropriate personal protective
equipment for the activity
P4. before beginning an
activity, gather the approved
waste receptacles for disposing
of:
1. used sharps
2. blood or other body
fluids
P3. any contaminated waste
likely to be used during, or arise
from, the activity, and take
them to the point of use
P5. carry out cleaning and
disinfecting immediately
following a spillage of body
fluids as per local and national
policy
P6. handle carefully any sharps
to avoid injury, following
standard infection prevention
and control precautions, in
particular:
1. keep handling of sharps
to a minimum
2. ensure exposed sharps
are not passed directly from
hand to hand
None
HSS/N9609: Follow biomedical waste disposal protocols: To be competent, the user/individual on the job must be able to-
PC2. Apply appropriate health
and safety measures and
standard precautions for
infection prevention and
control and personal protective
equipment relevant to the type
and category of waste
None
______________________________________________________________________________________________________
29
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
PC3. Segregate the waste
material from work areas in line
with current legislation and
organisational requirements
PC4. Segregation should
happen at source with proper
containment, by using different
color coded bins for different
categories of waste
PC5. Check the accuracy of the
labelling that identifies the type
and content of waste
PC6. Confirm suitability of
containers for any required
course of action appropriate to
the type of waste disposal
PC7. Check the waste has
undergone the required
processes to make it safe for
transport and disposal
PC9. Report and deal with
spillages and contamination in
accordance with current
legislation and procedures
PC10. Maintain full, accurate
and legible records of
information and store in
correct location in line with
current legislation, guidelines,
local policies and protocols
3. ensure needles are not
re-sheathed or re-capped
after use unless approved
safety systems are used
4. ensure needles are not
bent, broken or
disassembled after use
P7. place used sharps
immediately into an approved
sharps container, at the point
of care, taking care not to
overfill the container using the
temporary closure mechanisms
P8. close and lock any approved
sharp containers when reaching
the fill line in accordance with
the manufacturers instructions
P9. after disposing of waste
within waste receptacles
ensuring the lid is secure
P10. ensure waste containers
are correctly labeled in
accordance with local policy
P11. return sharps containers
to a safe location, ensuring
storage is off the floor and at a
safe working level, kept out of
the reach of children and
vulnerable adults
P12. remove personal
protective equipment
discarding single use
equipment in an appropriate
waste receptacle, clean, with or
without disinfection any re-
usable equipment ready for re-
use
P13. take precautions to avoid,
as far as possible, any exposure
during the activity but if an
exposure occurs:
______________________________________________________________________________________________________
30
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
1. perform first aid
immediately to the
exposed area, following
national/local guidelines
2. report the incident
immediately and seek
further advice on the need
for further medical care
3. document the incident,
following local policies
P14. should you encounter
problems with the facilities and
supplies for minimising the risks
of exposure to blood and other
body fluids that you are unable
to remedy, inform the person
responsible and ask them to
take action
P15. if you find any sharps or
contaminated items that have
not been disposed of in the
appropriate way, take
immediate action to protect
others from potential exposure
and report them immediately
to an appropriate manager
P1. ensure all of your
recommended occupational
immunisations are up to date
Knowledge & Understanding:
Organisational Context HSS/N
0509
Minimise the risk of exposure to blood and body fluids while providing care: You must be able to-
KA1. Relevant legislation,
standards, policies, and
procedures followed in the
hospitals/ laboratories/ medical
centres
KA3. The role and importance
of the phlebotomy technician in
supporting operations
K1. relevant standard infection prevention and control precautions, national legislation/guidance and local policies/procedures K2. health and safety regulations covering your area of work
None
______________________________________________________________________________________________________
31
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Knowledge & Understanding:
Technical Knowledge
HSS/N0509
K3. regulations and guidance concerning hazardous substances K9. the use and range of personal protective equipment for activities within your job role K10. the different colour-coded bags and waste receptacles available and the correct use of each including labeling K11. how to segregate different types of waste K12. how to handle items of equipment contaminated with blood and other body fluids K13. how to deal with spillages of blood and other body fluids K14. how to handle and dispose of sharps safely K15. your own role and responsibilities and the responsibilities of others K16. how to report adverse events, accidents and incidents K17. how and when to report issues that are within and outside your scope of practice
KB1. All protocols during the
procedure
KB2. All safety and hygiene
measures
None
Knowledge & Understanding:
Organisational Context
HSS/N 9609
KA1. Basic requirements of the
health and safety and other
legislations and regulations that
apply to the organisation
KA4. Organisation’s emergency
procedures and responsibilities
for handling hazardous
situations
None
Knowledge & Understanding:
Technical Knowledge
HSS/N9609
KB2. The appropriate approved
disposal routes for waste
KB3. The appropriate
containment or dismantling
requirements for waste and
how to make the waste safe for
disposal
KB6. The personal protective
equipment required to manage
the different types of waste
generated by different work
activities
KB8. The required actions and
reporting procedures for any
accidents, spillages and
contamination involving waste
KB10. The importance of
segregating different types of
None
______________________________________________________________________________________________________
32
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
waste and how to do this
KB11. The safe methods of
storage and maintaining
security of waste and the
permitted accumulation times
KB13. How to report any
problems or delays in waste
collection and where to seek
advice and guidance
KB16. The policies and guidance
that clarify your scope of
practice, accountabilities and
the working relationship
between yourself and others
Skills
K4. the chain of infection K5. how to access facilities for hand hygiene K6. effective techniques for maintaining hand hygiene K7. how to access facilities for first aid K8. first aid for inoculation, bites and splash incidents
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
33
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Collate and
Communicate Health
Information
UK NOS Communicate
effectively in a
healthcare
environment
Indian NOS Code HSS/N 9601 UK NOS Code GEN97
Scope Communicating with
individuals, patients,
their family and others
about health issues
Overview This standard is about
communicating
effectively with
individuals in a
healthcare
environment. You will
be expected to
communicate
effectively with a
number of people in a
variety of situations.
You will be expected to
use your initiative and
follow organisational
procedures in times of
crisis.
______________________________________________________________________________________________________
34
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Collate and Communicate Health Information: To be competent, the user/individual on the job must be able to-
Communicate effectively in a healthcare environment: You must be able to-
PC1. Respond to queries and
information needs of all
individuals
PC2. Communicate effectively
with all individuals regardless of
age, caste, gender, community
or other characteristics
PC3. Communicate with
individuals at a pace and level
fitting their understanding,
without using terminology
unfamiliar to them
PC4. Utilise all training and
information at one’s disposal to
provide relevant information to
the individual
PC5. Confirm that the needs of
the individual have been met
PC6. Adhere to guidelines
provided by one’s organisation
or regulatory body relating to
confidentiality
PC7. Respect the individual’s
need for privacy
PC8. Maintain any records
required at the end of the
interaction
P1.acknowledge and respond
to communication promptly
P2.communicate clearly and
coherently taking into account
the needs of individuals
P3.select the most appropriate
method of communication for
the individuals
P5.adapt your communication
style to suit the situation
P6.identify any communication
barriers with the individuals
and take the appropriate action
P7.clarify points and check that
you and others understand
what is being communicated
P8.actively listen and respond
appropriately to any questions
and concerns raised during
communications
P10.maintain confidentiality of
information where appropriate
to do so
None
P4.ensure that the
environment for
communication is as conducive
as possible for effective
communication
P9.establish lines of
communication which enable
you to communicate with
individuals in other locations in
______________________________________________________________________________________________________
35
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
times of need or emergency
Knowledge & Understanding:
Organisational Context
Communicate effectively in a healthcare environment: You must be able to-
KA1. Guidelines on
communicating with individuals
KA2. Guidelines on maintaining
confidentiality and respecting
need for privacy
KA3. Guidelines of the
organisation/ health provider
on communicating with
individuals and patients
P1.the importance of
responding promptly and
appropriately
P2.the importance of:
a.focusing on the individual
b.space and positioning when
communicating
c.body language and eye
contact when communicating
d.giving individuals sufficient
time to communicate
e.using the individual’s
preferred means of
communication and language
f.checking that you and the
individuals understand each
other
g.adapting your
communications to aid
understanding
h.active listening
P3.the difficulties that can arise
as a result of specific situations
in your area of work and how
and where to seek advice when
faced with situations outside
your sphere of competence
P4.methods of working with,
and resolving conflicts or
barriers that you are likely to
encounter when
communicating with individuals
P6.the principles of
confidentiality, security and
sharing of information for the
environment in which you work
None
Knowledge & Understanding:
Technical Knowledge
KB1. How to communicate
effectively
KB2. When to ask for
assistance when situations are
beyond one’s competence and
authority
KB3. How to maintain
confidentiality and to respect
an individual’s need for privacy
KB4. How to ensure that all
information provided to
individuals is from reliable
sources
KB5. How to handle stressful or
risky situations when
communicating with individuals
KB6. Difficulties that can occur
when communicating with
individuals and family members
in stressful situations and how
to manage these
None
______________________________________________________________________________________________________
36
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
P7.the most effective and
efficient way to communicate
with others in times of need or
emergency
P8.how your communication
skills reflects on you, your
organisation and/or workplace
P5.methods and ways of communicating that:
a.support equality anddiversity
b.support the rights of peopleto communicate in their preferred method, media and language
c.are effective when dealingwith, and challenging discrimination when communicating with individuals
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
37
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Ensure availability of
medical and diagnostic
supplies
UK NOS Monitor and manage
the environment and
resources during and
after clinical/
therapeutic activities
Indian NOS Code HSS/N 9602 UK NOS Code GEN7
Scope Anticipating demand
and ensuring
availability of adequate
medical and diagnostic
supplies
Overview This standard covers
the management of
the immediate
environment and
resources used during
clinical/therapeutic
activities that either
you perform yourself
or are led by a
registered practitioner.
You will be responsible
for managing the
environment and
resources so that they
are kept in an effective
state while the
procedure is taking
place, and reinstating
the resources after the
event.
______________________________________________________________________________________________________
38
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Ensure availability of medical and diagnostic supplies : To be competent, the user/individual on the job must be able to-
Monitor and manage the environment and resources during and after clinical/therapeutic activities: You must be able to-
PC1. Maintain adequate
supplies of medical and
diagnostic supplies
PC2. Arrive at actual demand as
accurately as possible
PC3. Anticipate future demand
based on internal, external and
other contributing factors as
accurately as possible
PC4. Handle situations of stock-
outs or unavailability of stocks
without compromising health
needs of patients/ individuals
P3.handle all resources in a safe
manner, consistent with
infection control techniques
and other statutory
requirements appropriate to
the procedure and setting
P7.monitor consumable
materials used in the clinical
activity correctly and safely,
and replenish and replace in
accordance with protocols
P9.return un-opened unused
and surplus resources to the
correct location for storage
None
P1.apply standard precautions
for infection control and take
other appropriate health and
safety measures
P2.operate equipment:
a.correctly for the procedure
concerned
b.safely and in a manner that
is consistent with
manufacturers’ instructions and
local procedures
P4.regularly monitor
environmental conditions and
maintain them at the correct
levels to ensure individual
comfort and as required by the
procedure
P5.monitor the operation of
equipment regularly and
confirm it is in good working
______________________________________________________________________________________________________
39
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
order
P6.where faults or breakdowns
occur in equipment during use,
take appropriate action to
remedy or minimise damage to
resources and ensure the safety
of the individual
P8.clean fixed items effectively
after use with the appropriate
materials
P10.clean re-useable items
effectively after use and make
them safe prior to storage
P11.handle and dispose of
wastes and by-products in a
safe manner using the correct,
designated waste routes
P12.deal promptly safely and
effectively with any problems
that are within your scope of
practice
P13.report any problems with
resources or the environment
that you cannot solve to the
relevant person to deal with
them
P14.produce accurate, legible
and complete records of
maintenance activities
Knowledge & Understanding:
Organisational Context
Monitor and manage the environment and resources during and after clinical/therapeutic activities: You must be able to-
KA1. Centres for restocking
supplies
KA2. Guidelines on anticipating
demand for medical and
diagnostic supplies
KA3. Contents of all diagnostic
and medical kits
KA4. Guidelines on
K8.The essential resources
required for the activity
K23.The optimum frequencies
at which monitoring of
resources should take place
None
______________________________________________________________________________________________________
40
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
procurement and storage of
medical and diagnostic kits
Knowledge & Understanding:
Technical Knowledge
KB1. How to arrive at actual
demand for medical and
diagnostic supplies
KB2. How to anticipate demand
KB3. How to maintain/ safely
store existing supplies
KB4. How to maintain records
of available supplies
KB5. How to request additional
supplies
None
K1.The current European and
national legislation, national
guidelines and local policies and
protocols which affect your
work practice in relation to:
a.health and safety and
infection control
b.the handling of equipment
and other resources
c.accountability and
responsibility for monitoring
and managing equipment and
other resources, including
vicarious liability
K2.Your responsibilities under
the current European and
national legislation and local
policies and protocols on your
actions within the health care
environment
K3.The importance of wearing
protective clothing when
dealing with hazardous
substances, the type of
personal protective equipment
which should be used and how
______________________________________________________________________________________________________
41
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
to use it effectively
K4.The policies and guidance
which clarify your scope of
practice and the relationship
between yourself and the
practitioner in terms of
delegation and supervision
K5.The different types of waste
and by-products generated by
the activity and the appropriate
methods of handling and
disposal for each
K6.Why it is necessary for
actions to be taken relating to
the control of infection
K7.The operational
characteristics of equipment
and materials used and how to
recognise when these are not
of the required quality
K9.The procedures to be
performed and the equipment
and materials to be used that
relate to these
K10.The importance of ensuring
consumables of the correct
quality and quantity are
available throughout the
activity
K11.The procedure to be
followed and the
environmental conditions and
resources which it requires
K12.Possible sources of
infection
K13.What actions you should
take during and after a
procedure to control the risks
of infection
K14.What procedures you are
permitted to undertake when
______________________________________________________________________________________________________
42
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
problems arise with equipment
or resources and when you
must refer the problem to
others
K15.The relevant person to
whom you should refer
problems with the environment
and/or resources
K16.How to confirm that
equipment (including electrical)
is safe for use - and the extent
of the worker’s responsibility
for this, in line with local health
and safety guidelines
K17.Methods of controlling
infection
K18.Methods for safely
handling instruments,
equipment and materials
K19.How the correct level of
cleanliness may be maintained
K20.The correct way to store
instruments and equipment
used in the procedure
K21.The procedures for packing
used instruments
K22.Methods used to replenish,
maintain and clean equipment
and why it is important to
regularly replenish and replace
supplies
K24.The types of information
that must be recorded within
maintenance documentation
and the importance of
completing it as near as
contemporaneously as possible
K25.The importance of
immediately reporting any
issues which are outside your
own sphere of competence
______________________________________________________________________________________________________
43
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
without delay to the relevant
member of staff
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
44
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Act within the limits of
one’s competence and
authority
UK NOS Act within the limits of
your competence and
authority
Indian NOS Code HSS/N 9603 UK NOS Code GEN63
Scope Acting within the limit
of one’s competence
and authority;
o Knowing one’s job
role
o Knowing one’s job
responsibility
o Recognising the job
role and
responsibilities of co
workers
Reference: ‘This
National Occupational
Standard is from the
UK Skills for Health
suite [SFHGEN63, Act
within the limits of
your competence and
authority] It has been
tailored to apply to
healthcare in India and
has been reproduced
with their permission’.
Performance
Overview This standard covers
recognising the
boundaries of your
role and
responsibilities and
working within your
level of competence in
accordance with
legislation, protocols
and guidelines. It is
applicable for all staff.
Competency Mapping
______________________________________________________________________________________________________
45
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Act within the limits of one’s competence and authority: To be competent, the user/individual on the job must be able to-
Act within the limits of your competence and authority: You must be able to-
PC1. Adhere to legislation,
protocols and guidelines
relevant to one’s role and field
of practice
PC2. Work within
organisational systems and
requirements as appropriate to
one’s role
PC3. Recognise the boundary of
one’s role and responsibility
and seek supervision when
situations are beyond one’s
competence and authority
PC4. Maintain competence
within one’s role and field of
practice
PC5. Use relevant research
based protocols and guidelines
as evidence to inform one’s
practice
PC6. Promote and demonstrate
good practice as an individual
and as a team member at all
times
PC7. Identify and manage
potential and actual risks to the
quality and safety of practice
PC8. Evaluate and reflect on the
quality of one’s work and make
continuing improvements
P1. adhere to legislation,
protocols and guidelines
relevant to your role and field
of practice
P2.work within organisational
systems and requirements as
appropriate to your role
P3.recognise the boundary of
your role and responsibility and
seek supervision when
situations are beyond your
competence and authority
P4.maintain competence within
your role and field of practice
P5.use relevant research based
protocols and guidelines as
evidence to inform your
practice
P6.promote and demonstrate
good practice as an individual
and as a team member at all
times
P7.identify and manage
potential and actual risks to the
quality and safety of practice
P8.evaluate and reflect on the
quality of your work and make
continuing improvements
None
Knowledge & Understanding:
Organisational Context
Act within the limits of your competence and authority: You must be able to-
______________________________________________________________________________________________________
46
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KA1. The relevant legislation,
standards, policies, and
procedures followed in the
organisation
KA2. The medical procedures
and functioning of required
medical equipment
KA3. Role and importance of
assisting other healthcare
providers in delivering care
K1. The boundaries of your role
and responsibilities and those
of your colleagues
K2.The reasons for working
within the limits of your
competence and authority
K3.The importance of
personally promoting and
demonstrating good practice
K4.The legislation, protocols
and guidelines effecting your
work
K5.The organisational systems
and requirements relevant to
your role
K6.The sources of information
that can be accessed to
maintain an awareness of
research and developments in
your area of work
K7.The difference between
direct and indirect supervision
and autonomous practice, and
which combination is most
applicable in different
circumstances
K8.The risks to quality and
safety arising from:
a.working outside the
boundaries of competence and
authority
b.not keeping up to date with
best practice
c.poor communication
d.insufficient support
e.lack of resources
f.poor individual or team
compliance with legislation,
protocols, and guidelines
and/or organisational systems
and requirements
None
Knowledge & Understanding:
Technical Knowledge
KB1. The boundaries of one’s
role and responsibilities and
other team members
KB2. The reasons for working
within the limits of one’s
competence and authority
KB3. The importance of
personally promoting and
demonstrating good practice
KB4. The legislation, protocols
and guidelines effecting one’s
work
KB5. The organisational
systems and requirements
relevant to one’s role
KB6. The sources of information
that can be accessed to
maintain an awareness of
research and developments in
one’s area of work
KB7. The difference between
direct and indirect supervision
and autonomous practice, and
which combination is most
applicable in different
circumstances
KB8. The risks to quality and
safety arising from: o Working
None
______________________________________________________________________________________________________
47
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
outside the boundaries of
competence and authority
o Not keeping up to date with
best practice
o Poor communication o
Insufficient support
o Lack of resources
KB9. The importance of
individual or team compliance
with legislation, protocols, and
guidelines and organisational
systems and requirements
KB10. How to Report and
minimise risks
KB11. The principle of meeting
the organisation’s needs, and
how this should enable one to
recognise one’s own limitations
and when one should seek
support from others KB12. The
processes by which
improvements to
protocols/guidelines and
organisational
systems/requirements should
be reported
KB13. The procedure for
accessing training, learning and
development needs for oneself
and/or others within one’s
organisation
KB14. The actions that can be
taken to ensure a current, clear
and accurate understanding of
roles and responsibilities is
maintained, and how this
affects the way one work as an
individual or part of a team
K9.Reporting and minimising
risks
K10.The principle of meeting
the organisations needs, and
how this should enable you to
recognise your own limitations
and when you should seek
support from others
K11.The processes by which
improvements to
protocols/guidelines and
organisational
systems/requirements should
be reported
K12.The procedure for
accessing training, learning and
development needs for yourself
and/or others within your
organisation
K13.The actions that can be
taken to ensure a current, clear
and accurate understanding of
roles and responsibilities is
maintained, and how this
affects the way you work as an
individual or part of a team
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
48
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Work effectively with
others
UK NOS Contribute to the
effectiveness of teams
Indian NOS Code HSS/N 9604 UK NOS Code SCDHSC0241
Scope Working with other
people to meet
requirements, Sharing
information with
others to enable
efficient delivery of
work , Communicating
with other team
members and people
internal or external to
the organisation
Overview This standard identifies
the requirements
when you contribute
to the
effectiveness of a
team. This includes
agreeing your role and
responsibilities
within the team,
participating
effectively as a team
member and
contributing to
the team’s
effectiveness
______________________________________________________________________________________________________
49
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Work effectively with others: To be competent, the user/individual on the job must be able to-
Contribute to the effectiveness of teams: You must be able to-
PC1. Communicate with other
people clearly and effectively
PC2. Integrate one’s work with
other people’s work effectively
PC3. Pass on essential
information to other people on
timely basis
PC4. Work in a way that shows
respect for other people
PC5. Carry out any
commitments made to other
people
PC6. Reason out the failure to
fulfil commitment
PC7. Identify any problems with
team members and other
people and take the initiative to
solve these problems
PC8. Follow the organisation’s
policies and procedures
Knowledge
P3 work with other team
members to agree your role
and
responsibilities and how they
contribute to the overall
objectives and
purpose of the team
P6 carry out your agreed role
and responsibilities within the
team
P7 inform other members of
the team about your activities
P9 complete your
commitments to other team
members effectively and
according to overall work
priorities
P10 where you cannot
complete any commitments
within timescales specified,
immediately inform
appropriate team members
P11 respond to differences of
opinion constructively and in
ways which respect other team
members' points of view
P12 where you experience
problems in working effectively
with other team members,
seek appropriate advice and
guidance
P13 offer supportive and
constructive assistance to team
members
P14 offer suggestions, ideas
and information that will
None
______________________________________________________________________________________________________
50
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
benefit team
members and improve team
working
P15 invite feedback from others
about how you carry out your
role in the team
P16 use suggestions and
information from others to
improve your practice as a
team member
P1 access information about
the team, its objectives and its
purpose
P2 ensure you understand the
information about the team, its
objectives and its purpose
P4 work with other team
members to agree their roles
and responsibilities
P5 work with other team
members to clarify how you can
and should
contribute to team activities,
objectives and purposes
P8 ensure your behaviour
towards other team members
helps the team to function
effectively
P17 take responsibility for agreeing and undertaking any development and learning that will enable you to carry out your role and responsibilities within the team more effectively
Knowledge & Understanding:
Organisational Context
Contribute to the effectiveness of teams: You must be able to-
KA1. The people who make up
the team and how they fit into
the work of the organisation
KA2. The responsibilities of the
K4 legislation, statutory codes,
standards, frameworks and
guidance relevant to your work,
your work setting and the
None
______________________________________________________________________________________________________
51
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
team and their importance to
the organisation
KA3. The business, mission, and
objectives of the organisation
KA4. Effective working
relationships with the people
external to the team, with
which the individual works on a
regular basis
KA5. Procedures in the
organisation to deal with
conflict and poor working
relationships
content of this standard
K6 your own roles,
responsibilities and
accountabilities with their limits
and boundaries
K10 how to challenge poor
practice
K13 methods to promote
effective communication and
enable individuals to
communicate their needs,
views and preferences
K17 principles that underpin
effective team working
K18 how to work in
partnership with team
members
K19 styles of interaction and
how these can affect team
working
K20 barriers to developing
relationships within the team
and how these can be
overcome
K21 problems which may be
encountered when relating to
and interacting with other
team members and how these
can best be handled
Knowledge & Understanding:
Technical Knowledge
KB1. The importance of
communicating clearly and
effectively with other people
and how to do so face-to-face,
by telephone and in writing
KB2. The essential information
that needs to be shared with
other people KB3. The
importance of effective working
relationships and how these
can contribute towards
effective working relationships
on a day-to-day basis
KB4. The importance of
integrating ones work
effectively with others
KB5. The types of working
relationships that help people
to work well together and the
types of relationships that need
to be avoided
KB6. The types of
opportunities an individual may
seek out to improve
relationships with others
None
______________________________________________________________________________________________________
52
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KB7. How to deal with difficult
working relationships with
other people to sort out
problems
K1 legal and work setting
requirements on equality,
diversity, discrimination and
rights
K2 your duty to report any acts
or omissions that could infringe
the rights of individuals
K3 how to deal with and
challenge discrimination our
practice
K5 your own background,
experiences and beliefs that
may have an impact on your
practice
K7 the roles, responsibilities
and accountabilities of others
with whom you work
K8 how to access and work to
procedures and agreed ways of
working
K9 how to manage ethical
conflicts and dilemmas in your
work
K11 how and when to seek
support in situations beyond
your experience and expertise
K12 principles of reflective
practice and why it is important
K14 legal requirements, policies
and procedures for the security
and
confidentiality of information
K15 legal and work setting
requirements for recording
information and producing
reports
K16 principles of confidentiality
______________________________________________________________________________________________________
53
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
and when to pass on otherwise
confidential information
K22 your own strengths and
development needs as an
individual worker and as a
team member
K23 opportunities available for
continuing learning and
development to support you in
team working and activities
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
54
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Manage work to meet
requirements
UK NOS Manage and organise
your own time and
activities
Indian NOS Code HSS/N 9605 UK NOS Code HT4
Scope Establishing and
managing
requirements ,
Planning and
organising work ,
Ensuring
accomplishment of
the requirements
Overview This standard is about
managing and
organising your own
time and activities so
that you can carry out
your responsibilities. It
is appropriate for
anyone who is
responsible for
organising their own
diary.
______________________________________________________________________________________________________
55
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Manage work to meet requirements: To be competent, the user/individual on the job must be able to-
Manage and organise your own time and activities: You must be able to-
PC1. Clearly establish, agree,
and record the work
requirements
PC2. Utilise time effectively
PC3. Ensure his/her work meets
the agreed requirements
PC4. Treat confidential
information correctly
PC5. Work in line with the
organisation’s procedures and
policies and within the limits of
his/her job role
P1. agree with your manager
and/or work team:
- who you will be working with
- when
- where
P2. plan your work and time
so that you can meet the
commitments you have made
with individuals and the
requirements of your
organisation
P4. undertake your work to
time as far as it is possible to do
so
None
P3. identify the risks of the
work and how you can best
manage the risks to prepare for
your work commitments in
advance
P5. learn from what happens
and change your plans
accordingly
P6. seek help and support
from your manager and/or
work team when you have
difficulties meeting your
commitments
P7. complete records of your
work activities according to
legal and organisational
requirements
Knowledge & Understanding:
Organisational Context
Manage and organise your own time and activities: You must be able to-
______________________________________________________________________________________________________
56
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KA1. The relevant policies and
procedures of the organisation
KA2. The information that is
considered confidential to the
organisation
KA3. The scope of work of the
role
K1. the best ways to work with
individuals so that they have
confidence in you
K2. how to plan, manage and
organise your own time to
enable you carry out work
activities effectively
K6. the policies and
procedures of your employing
organisation (including those
relating to confidentiality,
health and safety, equality and
diversity)
K7. the data collection,
storage and retrieval systems in
own organisation
K9. your own role and
responsibilities and from whom
assistance and advice should be
sought if necessary
None
Knowledge & Understanding:
Technical Knowledge
KB1. The importance of asking
the appropriate individual for
help when required
KB2. The importance of
planning, prioritising and
organising work
KB3. The importance of clearly
establishing work requirement
KB4. The importance of being
flexible in changing priorities
when the importance and
urgency comes into play
KB5. How to make efficient use
of time, and to avoid things
that may prevent work
deliverables from being
expedited
KB6. The importance of
keeping the work area clean
and tidy
KB7. Areas of work that are not
a priority and why it is
necessary to keep one’s effort
in that direction to a minimum
KB8. To change work plans
when necessary
KB9. The importance of
confidentiality
KB10. The importance in
completing work on time
None
______________________________________________________________________________________________________
57
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
K3. the risks that might occur
in different situations
K4. how to assess and
manage risks to you and others
in different situations
K5. the legislation that relates
to your own work and how the
legislation should affect how
you carry out your work
K8. the principles of effective
communication with:
a communities
b people in own and other
agencies
c significant others
K10. the principles of equality,
diversity and anti-
discriminatory practice and
how to apply these in own work
K11. how to develop your
own competence and the
benefits of doing this
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
58
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Maintain a safe,
healthy, and secure
working environment
UK NOS Make sure your own
actions reduce risks to
health and safety
Indian NOS Code HSS/ N 9606 UK NOS Code PROHSS1
Scope Complying the health,
safety and security
requirements and
procedures for
workplace ,Handling
any hazardous
situation with safely,
competently and
within the limits of
authority , Reporting
any hazardous
situation and breach in
procedures to ensure a
safe, healthy, secure
working environment
Overview This Standard is for
everyone at work
(whether paid, unpaid,
full or part-time). It is
about having an
appreciation of
significant risks at
work, knowing how to
identify and deal with
them
Indian NOS Maintain a safe,
healthy, and secure
working environment
UK NOS Support the health and
safety of yourself and
individuals
Indian NOS Code HSS/ N 9606 UK NOS Code SCDHSC0022
Scope
Scope
Complying the health,
safety and security
requirements and
procedures for
workplace ,Handling
any hazardous
situation with safely,
competently and
within the limits of
Overview
Overview
This standard identifies
the requirements
when keeping yourself
and individuals safe
and secure within a
work setting where
children, young people
or adults are cared for
or supported. This
______________________________________________________________________________________________________
59
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
authority , Reporting
any hazardous
situation and breach in
procedures to ensure a
safe, healthy, secure
working environment
includes carrying out
health and safety
checks before you
begin work activities,
ensuring your actions
support health and
safety, and taking
action to deal with
emergencies.
Indian NOS Maintain a safe,
healthy, and secure
working environment
UK NOS Maintain health, safety
and security practices
within a health setting
Indian NOS Code HSS/ N 9606 UK NOS Code GEN 96
Scope Complying the health,
safety and security
requirements and
procedures for
workplace ,Handling
any hazardous
situation with safely,
competently and
within the limits of
authority , Reporting
any hazardous
situation and breach in
procedures to ensure a
safe, healthy, secure
working environment
Overview This standard relates
to the continuous and
consistent attention of
each individual
maintaining their
health, safety and
security practices
within a health setting
to protect themselves
and others during all
work activities. It also
covers personal
security and access to
working environments.
This standard does not
cover the personal
security of patient
information data.
______________________________________________________________________________________________________
60
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Maintain a safe, healthy, and secure working environment: To be competent, the user/individual on the job must be able to-
PROHSS1: Make sure your own actions reduce risks to health and safety: You must be able to-
PC1. Identify individual
responsibilities in relation to
maintaining workplace health
safety and security
requirements
PC2. Comply with health, safety
and security procedures for the
workplace
PC3. Report any identified
breaches in health, safety, and
security procedures to the
designated person
PC4. Identify potential hazards
and breaches of safe work
practices
PC5. Correct any hazards that
individual can deal with safely,
competently and within the
limits of authority
PC6. Promptly and accurately
report the hazards that
individual is not allowed to deal
with, to the relevant person
and warn other people who
may get affected
PC7. Follow the organisation’s
emergency procedures
promptly, calmly, and
efficiently
PC8. Identify and recommend
opportunities for improving
health, safety, and security to
the designated person
PC9. Complete any health and
safety records legibly and
P1 identify which workplace
instructions are relevant to
your job
P2 identify those working
practices in your job which may
harm you or others
P3 identify those aspects of
your work which could harm
you or others
P5 deal with hazards in
accordance with workplace
instructions and legal
requirements P6 correctly
name and locate the people
responsible for health and
safety at work
P7 control those health and
safety risks within your
capability and job
responsibilities
P8 carry out your work in
accordance with your level of
competence, workplace
instructions, suppliers or
manufacturers instructions and
legal requirements
P9 pass on suggestions for
reducing risks to health and
safety to the responsible
people
P10 make sure your behaviour
does not endanger the health
and safety of you or others at
work
P11 follow the workplace
None
______________________________________________________________________________________________________
61
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
291
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
accurately instructions and suppliers' or
manufacturers' instructions for
the safe use of equipment,
materials and products
P12 report any differences
between workplace
instructions and suppliers' or
manufacturers' instructions
P4 check which of the
potentially harmful working
practices and aspects of your
work present the highest risks
to you or to others
P13 make sure that your
personal presentation and
behaviour at work:
P13.1 protects the health
and safety of you and others,
P13.2 meets any legal
responsibilities, and P13.3 is in
accordance with workplace
instructions
Maintain a safe, healthy, and secure working environment: To be competent, the user/individual on the job must be able to-
SCDHSC0022: Support the health and safety of yourself and individuals: You must be able to-
PC1. Identify individual
responsibilities in relation to
maintaining workplace health
safety and security
requirements
PC2. Comply with health, safety
and security procedures for the
workplace
PC3. Report any identified
breaches in health, safety, and
security procedures to the
designated person
Carry out health and safety
checks before you begin work
activities
P1 make sure that you are
aware of the setting’s health,
safety and security procedures
before you begin work activities
P2 check any risk assessments
relating to work activities
before you begin
P3 use risk assessments to plan
and carry out your work
None
______________________________________________________________________________________________________
62
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
292
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
PC4. Identify potential hazards
and breaches of safe work
practices
PC5. Correct any hazards that
individual can deal with safely,
competently and within the
limits of authority
PC6. Promptly and accurately
report the hazards that
individual is not allowed to deal
with, to the relevant person
and warn other people who
may get affected
PC7. Follow the organisation’s
emergency procedures
promptly, calmly, and
efficiently
PC8. Identify and recommend
opportunities for improving
health, safety, and security to
the designated person
PC9. Complete any health and
safety records legibly and
accurately
P4 examine the areas in which
you work and any equipment to
be used, to ensure that they
are safe and hazard free and
conform to legal and work
setting requirements for health
and safety
P5 wherever possible, remove
hazards that might pose a
health and safety risk to
yourself and other people
P6 report any health and safety
issues as required in the work
setting
Ensure your actions support
health, safety and security in
the place where you work
P7 operate within the limits of
your own role and
responsibilities in relation to
health and safety
P8 follow requirements of the
work setting to ensure that
people know where you are at
all times
P10 while working with
individuals, take account of
their preferences and needs
when you ensure their health
and safety and your own
P11 check that people who are
present have a right to be there
P12 check for hazards and
health, safety and security risks
whilst you are working
P13 take appropriate action if
you identify the likelihood of an
accident, injury or harm
P14 work with others to
minimise potential risks
P15 use approved methods and
______________________________________________________________________________________________________
63
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
293
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
procedures when undertaking
potentially hazardous work
activities
P16 report any health and
safety issues in the place you
are working that may put
yourself and others at risk
P17 complete health, safety
and security records according
to legal and work setting
requirements
P18 seek additional support to
resolve health and safety
problems when necessary
Take action to deal with
emergencies
P19 take appropriate and
immediate action to deal with
health and environmental
emergencies
P24 report on emergencies
according to legal and work
setting requirements
P9 ensure that your own health
and hygiene do not pose a
threat to others
P20 summon assistance
appropriate to the emergency
P21 support individuals during
the emergency
P22 provide assistance within
your own competence until
someone who is qualified to
deal with the emergency is
available
P23 support others who may be
affected by the emergency
Maintain a safe, healthy, and secure working environment: To be competent, the user/individual on the job
GEN96: Maintain health, safety and security practices within a health setting: You must be able to-
______________________________________________________________________________________________________
64
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
294
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
must be able to-
PC1. Identify individual
responsibilities in relation to
maintaining workplace health
safety and security
requirements
PC2. Comply with health, safety
and security procedures for the
workplace
PC3. Report any identified
breaches in health, safety, and
security procedures to the
designated person
PC4. Identify potential hazards
and breaches of safe work
practices
PC5. Correct any hazards that
individual can deal with safely,
competently and within the
limits of authority
PC6. Promptly and accurately
report the hazards that
individual is not allowed to deal
with, to the relevant person
and warn other people who
may get affected
PC7. Follow the organisation’s
emergency procedures
promptly, calmly, and
efficiently
PC8. Identify and recommend
opportunities for improving
health, safety, and security to
the designated person
PC9. Complete any health and
safety records legibly and
accurately
P1.work within your level of
competence, responsibility and
accountability
P2.challenge and confirm right
of entry of people to the
working environment and take
prompt and appropriate action
in response to any security
problems or issues
P3.check the risk assessments
to identify the hazards and
associated risks relevant to
your work activities and
whenever new protocols,
procedures, techniques or
equipment are introduced into
your work practice
P4.undertake a risk assessment
if one has not been completed
or refer to colleagues if this is
outside your area of authority
P5.ensure appropriate personal
protective equipment and /or
any security protection is worn
relevant to the workplace
environment and activity
P6.follow any manufacturers
instructions and the risk
assessment guidelines to
ensure identified hazards are
controlled within your work
practices
P7.check all resources are fully
operational and any materials
are within their expiry date
and take appropriate action if
any resources are not fit for use
P8.apply the safe lifting and
handling techniques required
None
______________________________________________________________________________________________________
65
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
295
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
for your work activities
P9.dispose of any waste or
hazardous materials in
accordance with specified local
procedures and policies
P10.maintain a tidy and clean
work area during and following
the work activity
P11.ensure any resources are
stored safely in an appropriate
location and environment
P12.promptly report any
incidents or risks to health,
safety and security to relevant
personnel and complete the
required health and safety
records clearly and accurately
in a timely manner
P13.maintain full, accurate and
legible records of information
collected in line with current
legislation, guidelines, local
polices and protocols
Knowledge & Understanding:
Organisational Context
PROHSS1: Make sure your own actions reduce risks to health and safety: You must be able to-
KA1. The importance of health,
safety, and security in the
workplace
KA2. The basic requirements of
the health and safety and other
legislations and regulations that
apply to the workplace
KA3. The person(s) responsible
for maintaining healthy, safe,
and secure workplace
KA4. The relevant up-to-date
information on health, safety,
and security that applies to the
workplace
K1 what “hazards” and “risks”
are
K2 your responsibilities and
legal duties for health and
safety in the workplace
K3 your responsibilities for
health and safety as required
by the law covering your job
role
K4 the hazards which exist at
work and the safe working
practices which you must
follow
K5 the particular health and
None
______________________________________________________________________________________________________
66
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KA5. How to report the hazard
KA6. The responsibilities of
individual to maintain safe,
healthy and secure workplace
safety hazards which may be
present in your own job and
the precautions you must take
K6 the importance of remaining
alert to the presence of hazards
in the whole workplace
K7 the importance of dealing
with, or promptly reporting,
risks
K8 the responsibilities for
health and safety in your job
description
K9 the safe working practices
for your own job
K10 the responsible people you
should report health and safety
matters to
K11 where and when to get
additional health and safety
assistance
K12 your scope and
responsibility for controlling
risks
K13 workplace instructions for
managing risks which you are
unable to deal with
K14 suppliers’ and
manufacturers’ instructions for
the safe use of equipment,
materials and products which
you must follow
Knowledge & Understanding:
Technical Knowledge
KB1. Requirements of health,
safety and security in
workplace
KB2. How to create safety
records and maintaining them
KB3. The importance of being
alert to health, safety, and
security hazards in the work
environment
KB4. The common health,
safety, and security hazards
that affect people working in an
administrative role
KB5. How to identify health,
safety, and security hazards
KB6. The importance of
warning others about hazards
and how to do so until the
hazard is dealt with
None
K15 the importance of personal
presentation in maintaining
health and safety at work
K16 the importance of personal
behaviour in maintaining the
health and safety of you and
others
______________________________________________________________________________________________________
67
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Knowledge & Understanding:
Organisational Context (
SCDHSC0022: Support the health and safety of yourself and individuals: You must be able to-
KA1. The importance of health,
safety, and security in the
workplace
KA2. The basic requirements of
the health and safety and other
legislations and regulations that
apply to the workplace
KA3. The person(s) responsible
for maintaining healthy, safe,
and secure workplace
KA4. The relevant up-to-date
information on health, safety,
and security that applies to the
workplace
KA5. How to report the hazard
KA6. The responsibilities of
individual to maintain safe,
healthy and secure workplace
K1How you carry out your work
codes of practice, standards,
frameworks and guidance
relevant to your work and the
content of this standard
K2 the main items of legislation
that relate to the content of
this standard within your work
role
K3your own background,
experiences and beliefs that
may affect the way you work
K4your own roles and
responsibilities with their limits
and boundaries
who you must report to at
work
K5the roles and responsibilities
of other people with whom you
work
K6 how to find out about
procedures and agreed ways of
working in your work setting
K7 how to make sure you
follow procedures and agreed
ways of working
what you should do when
there are conflicts and
dilemmas in your work
K8 how and when you should
seek support in situations
beyond your experience and
expertise
Health and Safety
K9 your work setting policies
and practices for health, safety
and security
practices that help to prevent
None
Knowledge & Understanding:
Technical Knowledge
KB1. Requirements of health,
safety and security in
workplace
KB2. How to create safety
records and maintaining them
KB3. The importance of being
alert to health, safety, and
security hazards in the work
environment
KB4. The common health,
safety, and security hazards
that affect people working in an
administrative role
KB5. How to identify health,
safety, and security hazards
KB6. The importance of
warning others about hazards
None
______________________________________________________________________________________________________
68
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
and how to do so until the
hazard is dealt with
and control infection in the
context of this standard
Safe-guarding
K10 the duty that everyone has
to raise concerns about
possible harm or abuse, poor or
discriminatory practices
K11 signs and symptoms of
harm or abuse
K 12 how and when to report
any concerns about abuse, poor
or discriminatory practice,
resources or operational
difficulties
K13 what to do if you have
reported concerns but no
action is taken to address them
Handling information
K14 legal requirements, policies
and procedures for the security
and confidentiality of
information
K15work setting requirements
for recording information and
producing reports including the
use of electronic
communication
Specific to this NOS
K16aspects of your own health
and hygiene that can help
prevent the spread of infection
legislation and work setting
K17requirements for dealing
with incidents and emergencies
different kinds of incidents and
emergencies that may arise in
your work setting
K18 your responsibility for
keeping yourself and others
safe within your work role and
environment
______________________________________________________________________________________________________
69
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
K19 how to take responsibility
for your own health and
wellbeing
K20 approved methods and
procedures for potentially
hazardous activities you
undertake at work
K21work setting
requirements on equality,
diversity, discrimination and
rights
K22 your role in supporting
rights, choices, wellbeing and
active participation
K23 your duty to report
anything you notice people do,
or anything they fail to do, that
could obstruct individuals’
rights
K24 the actions to take if you
have concerns about
discrimination
K25 the rights that individuals
have to make complaints and
be supported to do so
K26 what confidentiality means
K27 how to maintain
confidentiality in your work
K28 when and how to pass on
information
legislation and work setting
procedures to prevent and
control infection
K29 additional hazards to
consider when working alone
K30 practices for safe moving
and handling
national and local guidance on
falls prevention and factors that
impact on falls
______________________________________________________________________________________________________
70
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Knowledge & Understanding:
Organisational Context
GEN96: Maintain health, safety and security practices within a health setting: You must be able to-
KA1. The importance of health,
safety, and security in the
workplace
KA2. The basic requirements of
the health and safety and other
legislations and regulations that
apply to the workplace
KA3. The person(s) responsible
for maintaining healthy, safe,
and secure workplace
KA4. The relevant up-to-date
information on health, safety,
and security that applies to the
workplace
KA5. How to report the hazard
KA6. The responsibilities of
individual to maintain safe,
healthy and secure workplace
K1.Work within your own level
of competence, authority,
responsibility and knowledge
base in relation to health,
safety and security in the
workplace
K2.The range of personal and
access security arrangements
within your work area
K3.Rights of access and entry to
the working environment and
the importance of challenging
unauthorised access and how
to do this
K4.The range of health and
safety measures, infection
prevention control and the
relevant personal protective
controls and containment, their
importance and their
applicability for the range of
procedures within your working
environment and level of
responsibility
K5.The range of hazards and
the relevant risk assessment
methods, the types of
corrective action relevant to
activities within your work
practice
K6.How to obtain and the
application of risk assessments
within your work practice and
level of responsibility
K7.The importance of checking
resources are operational and
safe to use within your work
practice and how to do so
None
Knowledge & Understanding:
Technical Knowledge
KB1. Requirements of health,
safety and security in
workplace
KB2. How to create safety
records and maintaining them
KB3. The importance of being
alert to health, safety, and
security hazards in the work
environment
KB4. The common health,
safety, and security hazards
that affect people working in an
administrative role
KB5. How to identify health,
safety, and security hazards
KB6. The importance of
warning others about hazards
None
______________________________________________________________________________________________________
71
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
and how to do so until the
hazard is dealt with
K8.The type and range of
defects associated with the
resources within your work
practice
K12.The procedures for
reporting adverse or
unexpected events in the
workplace
K13.The relevant range of
health, safety and security
records and when and how to
complete them
K17.The current national
legislation, guidelines, local
policies and protocols which
affect your work practice
K9.Safe systems of work and
methods for using the
resources relevant to your work
activities ; their appropriate
decontamination, disposal or
storage requirements
K10.The range of methods of
waste disposal including any
hazardous material disposal
relevant to your work practice
and the implications of non-
compliance
K11.The importance of dealing
with spillages and breakages in
the workplace and how to do
so
K14.Safe lifting and handling
techniques relevant to your
work area
K15.The importance of
maintaining tidy and clean work
areas and how it can contribute
to health, safety, security and
infection prevention and
control measures
______________________________________________________________________________________________________
72
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
K16.The range of cleaning,
disinfection agents or
decontamination procedures
appropriate to your work area
and activities and how and
when to apply them
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
73
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Practice code of
conduct while
performing duties
UK NOS Develop your own
knowledge and
practice
Indian NOS Code HSS/N 9607 UK NOS Code SCDHSC0023
Scope Recognising the
guidelines and
protocols relevant to
the field and practice,
Following the code of
conduct as described
by the healthcare
provider ,
Demonstrating best
practices while on the
field
Overview This standard identifies
the requirements for
developing your
practice within
settings where
individuals are cared
for or supported. This
includes reflecting
on your current skills
and knowledge in the
workplace, taking
opportunities to
improve your practice
and applying learning
in the workplace
______________________________________________________________________________________________________
74
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Practice code of conduct while performing duties: To be competent, the user/individual on the job must be able to-
Develop your own knowledge and practice: You must be able to-
PC1. Adhere to protocols and
guidelines relevant to the role
and field of practice
PC2. Work within
organisational systems and
requirements as appropriate to
the role
PC3. Recognise the boundary of
the role and responsibility and
seek supervision when
situations are beyond the
competence and authority
PC4. Maintain competence
within the role and field of
practice
PC5. Use protocols and
guidelines relevant to the field
of practice
PC6. Promote and demonstrate
good practice as an individual
and as a team member at all
times
PC7. Identify and manage
potential and actual risks to the
quality and patient safety
PC8. Maintain personal hygiene
and contribute actively to the
healthcare ecosystem
P3 actively seek feedback from
individuals, key people and
others on your use of skills,
knowledge and values in your
practice
P4 agree with others the areas
of strength in your practice
P6 seek support from others to
identify areas for development
within your practice that would
help you to carry out your work
activities more effectively
P7 seek advice on development
opportunities to achieve
development
P9 secure opportunities for
development
P12 confirm with others that it
is safe and within your job role
before applying new skills and
knowledge
None
P1 clarify with others the
skills, knowledge and values
required to carry out your job
role
P2 clarify with others the areas
of your work where literacy,
numeracy and information
______________________________________________________________________________________________________
75
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
technology skills are necessary
P5 reflect with others on the
way your values, personal
beliefs and experiences may
affect your work with
individuals
P8 agree a personal
development plan with others
P10 use opportunities with
others to reflect on your
learning from development
opportunities in order to
continuously improve your
practice
P11 review how the newly
acquired skills and knowledge
can be applied in your practice
P13 apply new skills and
knowledge that have been
agreed as appropriate to your
job role
P14 evaluate with others how
far your new skills and
knowledge have enhanced
your work
Knowledge & Understanding:
Organisational Context
Develop your own knowledge and practice: You must be able to-
KA1. Relevant legislation,
standards, policies, and
procedures followed in the
hospital
KA2. How to engage and
interact with other providers in
order to deliver quality and
maintain continued care
KA3. Personal hygiene
measures and handling
techniques
K3 codes of practice, standards,
frameworks and guidance
relevant to your work and the
content of this standard
K4 the main items of legislation
that relate to the content of
this standard within your work
role
K6 your own roles and
responsibilities with their limits
and boundaries
K9 your role and the role of
others in evaluating and
developing your skills and
None
Knowledge & Understanding:
______________________________________________________________________________________________________
76
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Technical Knowledge knowledge through supervision
and appraisal or other
arrangements
K10 the range of learning
opportunities and how to
access them
K11 how to use learning
opportunities effectively to
improve your knowledge and
practice, including learning
from day to day experiences
KB1. The limitations and scope
of the role and responsibilities
along with an understanding of
roles and responsibilities of
others
KB2. The importance of
working within the limits of
one’s competence and
authority
KB3. The detrimental effects of
non-compliance
KB4. The importance of
personal hygiene
KB5. The importance of
intercommunication skills
KB6. The legislation, protocols
and guidelines related to the
role
KB7. The organisational
systems and requirements
relevant to the role
KB8. The sources of information
and literature to maintain a
constant access to upcoming
research and changes in the
field
KB9. The difference between
direct and indirect supervision
and autonomous practice, and
which combination is most
applicable in different
circumstances
KB10. Implications to quality
and safety arising from:
- Working outside the
boundaries of competence and
authority
- not keeping up to date
with best practice
None
______________________________________________________________________________________________________
77
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
- poor communication
- insufficient support
- lack of resources
KB11. The organisational
structure and the various
processes related to reporting
and monitoring
KB12. The procedure for
accessing training, learning and
development needs
K1 work setting requirements
on equality, diversity,
discrimination and rights
K2 your role in supporting
rights, choices, wellbeing and
active participation
K5 your own background,
experiences and beliefs that
may affect the way you work
K7 why it is important to reflect
on how you do your work
K8 how to use your reflections
to improve the way you work
K12 how to apply learning and
transfer skills into new
situations
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
78
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician
Level 3
UK Qualification Phlebotomist Role
Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Follow biomedical
waste disposal
protocols
UK NOS Safely dispose of
healthcare waste,
including sharps, to
prevent the spread of
infection
Indian NOS Code HSS/N 9609 UK NOS Code IPC7.2012
Scope Classification of the
Waste
Generated,Segregation
of Biomedical Waste ,
Proper collection and
storage of Waste
Reference : ‘The
content of this
National Occupational
Standard is drawn
from the UK Skills for
Health NOS
[SFHCHS212 Disposal
of clinical and non-
clinical waste within
healthcare and
SFHCHS213 Implement
an audit trail for
managing waste within
healthcare ]’
Overview This standard concerns
disposing of healthcare
waste, including
sharps, in such a way
that you minimise the
risks of acquiring and
spreading infections.
The standard applies
to activities that take
place in any health and
social care
environment, including
community and
domiciliary settings,
and ambulance care
settings. Healthcare
waste is produced as a
result of healthcare
activities and includes
potentially hazardous
substances that may
cause infection to any
person coming into
contact with them.
Different types of
hazardous waste are
categorised under
European legislation.
______________________________________________________________________________________________________
79
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Scope Overview You should adhere to
the national
regulations and
policies, including
descriptions of types of
waste, that apply to
your country.
______________________________________________________________________________________________________
80
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Follow biomedical waste disposal protocols: To be competent, the user/individual on the job must be able to-
Safely dispose of healthcare waste, including sharps, to prevent the spread of infection: You must be able to-
PC1. Follow the appropriate
procedures, policies and
protocols for the method of
collection and containment
level according to the waste
type
PC2. Apply appropriate health
and safety measures and
standard precautions for
infection prevention and
control and personal protective
equipment relevant to the type
and category of waste
PC3. Segregate the waste
material from work areas in line
with current legislation and
organisational requirements
PC4. Segregation should
happen at source with proper
containment, by using different
colour coded bins for different
categories of waste
PC5. Check the accuracy of the
labelling that identifies the type
and content of waste
PC6. Confirm suitability of
containers for any required
course of action appropriate to
the type of waste disposal
PC7. Check the waste has
undergone the required
processes to make it safe for
transport and disposal
PC8. Transport the waste to the
disposal site, taking into
consideration its associated
P1, use appropriate personal
protective equipment when
you are handling used sharps
and other healthcare waste in
accordance with local
policies/procedures
P3.segregate healthcare waste
into appropriate streams and
receptacles for safe disposal
referring to local
policies/procedures
P4.dispose of healthcare waste
as soon as possible, as close to
the point of use into the
appropriate waste receptacle,
ensuring the correct use of any
inbuilt safety features
P5.perform effective hand
hygiene after handling waste,
and enable patients/service
users who have disposed of
their own waste also to
perform effective hand hygiene
P6.seal waste receptacles safely
and arrange for them to be
removed and replaced with
fresh receptacles in line with
health and safety regulations
and local policy/procedures
P7.ensure the point of origin of
the waste is clearly marked on
containers by an appropriate
tag, tape or label, so that it is
clear what they contain,
following recognised codes
P8.if any spillages of waste
None
______________________________________________________________________________________________________
81
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
risks
PC9. Report and deal with
spillages and contamination in
accordance with current
legislation and procedures
PC10. Maintain full, accurate
and legible records of
information and store in
correct location in line with
current legislation, guidelines,
local policies and protocol
occur, clean, with or without
disinfection as soon as possible
in accordance with
local/national
policies/procedures
P12.report any adverse events,
incidents or accidents
concerning healthcare waste
immediately, following local
policies/procedures
P2.encourage patients/service
users to dispose of their own
waste when they are able to do
so safely, and provide them
with appropriate receptacles
and information for this
P9.ensure that non-disposable
waste containers are not
overfilled, are kept clean and
secure and in good repair and
working order
P10.should you encounter
problems with the facilities and
supplies for disposing of waste,
that you are unable to remedy,
inform the person responsible
for them and ask them to take
action
P11.ensure waste is not left
accessible to unauthorized
persons or pests
Knowledge & Understanding:
Organisational Context
Safely dispose of healthcare waste, including sharps, to prevent the spread of infection: You must be able to-
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TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KA1. Basic requirements of the
health and safety and other
legislations and regulations that
apply to the organisation
KA2. Person(s) responsible for
health, safety, and security in
the organisation
KA3. Relevant up-to-date
information on health, safety,
and security that applies to the
organisation
KA4. Organisation’s emergency
procedures and responsibilities
for handling hazardous
situations
K1. relevant standard infection
prevention and control
precautions, national
legislation/guidance and local
policies/procedures
K2.health and safety
regulations covering your area
of work
K3.regulations and guidelines
concerning hazardous
substances
K4.the chain of infection
K5.how to access facilities for
hand hygiene
K6.effective techniques for
maintaining hand hygiene
K7.the range of personal
protective equipment for
activities within your job role
K8.how to safely and effectively
clean, with or without
disinfection, following leakages
or spills
K9.how to safely put on,
remove and dispose of personal
protective equipment
K10.how to handle and dispose
of sharps safely
K11.how to segregate different
types of waste appropriately
and safely using the colour-
coded bags and waste
receptacles available and the
correct use of each
K13.your own role and
responsibilities, and the
responsibilities of others
K14.how to complete the
relevant documentation
required in your area of activity
K15.how to report adverse
None
Knowledge & Understanding:
Technical Knowledge
KB1. How to categorise waste
according to national, local and
organisational guidelines
KB2. The appropriate approved
disposal routes for waste
KB3. The appropriate
containment or dismantling
requirements for waste and
how to make the waste safe for
disposal
KB4. The importance to adhere
to the organisational and
national waste management
principles and procedures
KB5. The hazards and risks
associated with the disposal
and the importance of risk
assessments and how to
provide these
KB6. The personal protective
equipment required to manage
the different types of waste
generated by different work
None
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TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
activities
KB7. The importance of
working in a safe manner when
carrying out procedures for
biomedical waste management
in line with local and national
policies and legislation
KB8. The required actions and
reporting procedures for any
accidents, spillages and
contamination involving waste
KB9. The requirements of the
relevant external agencies
involved in the transport and
receipt of your waste
KB10. The importance of
segregating different types of
waste and how to do this
KB11. The safe methods of
storage and maintaining
security of waste and the
permitted accumulation times
KB12. The methods for
transporting and monitoring
waste disposal and the
appropriateness of each
method to a given scenario
KB13. How to report any
problems or delays in waste
collection and where to seek
advice and guidance
KB14. The importance of the
organisation monitoring and
obtaining an assessment of the
impact the waste has on the
environment
KB15. The current national
legislation, guidelines, local
policies and protocols which
affect work practice
KB16. The policies and
events, accidents and incidents
K16.how and when to report
issues that are within and
outside your scope of practice
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84
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
guidance that clarify your scope
of practice, accountabilities and
the working relationship
between yourself and others
Skills
K12.how to distinguish
between single-use, single-
patient use, and reusable
equipment and/or personal
protective equipment and how
to dispose, launder, clean,
disinfect or store them, safely
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
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85
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Section II Continued: Compares the competencies in Indian NOS with those of UK NOS
NOS Mapping Descriptions
Indian QP Title Phlebotomy technician Level 3
UK Qualification Phlebotomist Role Profile Level 2
Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010
Indian NOS Code Monitor and assure quality
UK NOS Code Monitor your own work practices
Indian NOS HSS/N 9611 UK NOS GEN23
Scope Monitor treatment process/outcomes , Identify problems in treatment process/outcomes, Solve treatment process/outcome problems , Attend class/read publications to continue industry education, identify needs and expectations of patient/health care professionals
Overview This standard is about carrying out a review of your own practice. It involves monitoring and evaluating the quality of your work activities and outcomes and taking appropriate actions to support continuous improvement. Monitoring and audit may be required for national, regional or local purposes. You need to show that you can apply relevant quality standards and procedures to your working practice and identify any deviations from these. You need to use a range of sources of information to support your monitoring activity including feedback from service users and work colleagues. You will report cases of non-compliance with quality standards and identify and use opportunities for quality improvement.
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86
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Monitor and assure quality: To be competent, the user/individual on the job must be able to-
Monitor your own work practices: You must be able to-
PC1. Conduct appropriate
research and analysis
PC2. Evaluate potential
solutions thoroughly
PC3. Participate in education
programs which include current
techniques, technology and
trends pertaining to the dental
industry
PC4. Read Dental hygiene,
dental and medical publications
related to quality consistently
and thoroughly
PC5. Report any identified
breaches in health, safety, and
security procedures to the
designated person
PC6. Identify and correct any
hazards that he/she can deal
with safely, competently and
within the limits of his/her
authority
PC7. Promptly and accurately
report any hazards that he/she
is not allowed to deal with to
the relevant person and warn
other people who may be
affected
PC8. Follow the organisation’s
emergency procedures
promptly, calmly, and
efficiently
PC9. Identify and recommend
opportunities for improving
P8.correctly identify any non-
compliance or variance in work
activities and outcomes against
relevant quality indicators
P9.report instances of non-
compliance or variance with
quality standards accurately
and promptly to relevant
people
None
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87
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
health, safety, and security to
the designated person
PC10. Complete any health and
safety records legibly and
accurately
P1.work within your level of
competence, responsibility and
accountability
P2.allocate monitoring
activities within your work at
regular intervals consistent
with legal, professional and
organisational requirements
P3.adjust the frequency of
monitoring where necessary to
ensure compliance with quality
systems and whenever risks are
identified
P4.monitor your work activities
and outcomes against the
relevant quality indicators and
standards
P5.access information from
appropriate sources as relevant
to the monitoring activity
P6.carry out all monitoring
checks correctly and accurately
P7.obtain the correct and
complete data relevant to the
monitoring activity
P10.use the monitoring results
to improve your working
practices and outcomes
P11.access appropriate support
to improve your practice where
required
P12.act on any
recommendations to improve
performance and quality
outcomes
P13.review any changes to
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88
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
working practices as required
to confirm and sustain
improvements
P14.maintain clear, accurate
and complete records of your
monitoring activities and
outcomes in line with current
legislation, guidelines, local
policy and protocols
Knowledge & Understanding:
Organisational Context
Monitor your own work practices: You must be able to-
KA1. Basic requirements of the
health and safety and other
legislations and regulations that
apply to the organisation
KA2. Person(s) responsible for
health, safety, and security in
the organisation
KA3. Relevant up-to-date
information on health, safety,
and security that applies to the
organisation
KA4. Organisation’s emergency
procedures and responsibilities
for handling hazardous
situations
K1. Your own level of
competence, authority and
knowledge base and your role
and responsibilities within your
work area
K3.The statutory and
professional standards and
codes of practice for your area
of work and how to interpret
and apply these
K6.Factors which may influence
the quality of your work
activities and outcomes and
how to recognise these
K7.How deviations from agreed
working procedures may
influence the nature, quality or
reliability of the outcomes
achieved
K8.Sources of information to
support monitoring and
evaluation of your work
activities and outcomes and
how to access these
None
Knowledge & Understanding:
Technical Knowledge
KB1. Evaluate treatment goals,
process and outcomes
KB2. Identify
problems/deficiencies in dental
hygiene treatment goals,
processes and outcomes
KB3. Accurately identify
problems in dental hygiene
care
KB4. Conduct research
KB5. Select and implement
proper hygiene interventions
None
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89
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KB6. Obtain informed consent
KB7. Conduct an honest self-
evaluation to identify personal
and professional strengths and
weaknesses
KB8. Access and interpret
medical, and scientific
literature
KB9. Apply human
needs/motivational theory
KB10. Provide thorough and
efficient individualised care
KB11. Employ methods to
measure satisfaction
K2.The purpose, method and
requirements for monitoring
your work activities and
outcomes within your scope of
practice
K4.The range of quality
standards and procedures for
your area of work and
organisational policies and
procedures for quality
monitoring
K5.The range of internal and
external quality assurance
systems relevant to your area
of work and the expectations of
your contributions to these
K9.The range of data relevant
to the monitoring activity to be
undertaken
K10.How to identify and
evaluate variances in working
practice and outcomes
K11.Actions you must take and
timescales for doing this in
cases of non-compliance or
variance with quality standards
how to access advice and
______________________________________________________________________________________________________
90
TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
support for quality
improvement
K12.The importance of
recording information clearly,
accurately and in a systematic
manner
K13.The information that is
required for recording and
reporting the results of
monitoring activities
K14.How long quality
monitoring records must be
retained and procedures for
disposing of monitoring records
K15.The current national
legislation, guidelines,
organisational policies and
protocols which affect your
work practice
K16.The policies and guidance
that clarify your scope of
practice, quality systems,
accountabilities and the
working relationship between
yourself and others
*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated
holistically into the PCs and technical knowledge within the QPs.
______________________________________________________________________________________________________
91
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