TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss

TRANSFORMING BUSINESS USERS INTO TEST

DRIVERS

Claire GossTest Manager, RaboDirect

@ClaireMGoss

BACKGROUND & CONTEXT

• 47 Employees in Dublin• RaboDirect Worldwide• Development Outsourced

PROJECT BRIEF - 2014

1. Upgrade of our Core Banking Application

2. Change our Customer Model

3. Implement new application to handle customer statements

Timeframe: 6 months

Limitation: No budget for new/external testers

Resolution: Utilise our business users…turn them into Test Drivers

WHY A TEST DRIVER?! Testing context outside of software that everyone could relate to

CREATE VISUALS• Avoid Technical Terms• Draw or describe• Users should be able to

relate to the visual

CHILDHOOD CURIOSITY

• Taps into testers’ mind-sets• Asking questions• No preconceived notions• Interesting/Exciting

COMMUNICATION & RESPECT

• Respect other people’s time

• Utilise time effectively• Be honest but limit

negativity

UTILISE USER KNOWLEDGE

• Don’t assume users use a system a particular way

• Two-way communication• Learn from the users

CROSSING THE FINISH LINE

• Future Proof your colleagues by sharing knowledge on Software Testing

• Use of Visuals

• Think outside the box with enabling users to think like testers

• Communication and Respect

• Avoid Negativity

• As much as you inform users about testing, learn from them about their areas of expertise