TRANSACTIONAL ANALYSIS FACULTY- MS. GULNAZ BANU BY- PRATEEK CHANDRA NIGAM ABHINIT KANTH DEVENDRA RAI...

TRANSACTIONAL ANALYSIS

FACULTY- MS. GULNAZ BANU

BY- PRATEEK CHANDRA NIGAM ABHINIT KANTH

DEVENDRA RAI UPVAN YADAV (FP TECH(II))

Organizational Behavior

Contents

Transactional Analysis

Types of transactional analysis

Ego States

Strokes

Working Style

Transactional Analysis

A method of understanding behavior in interpersonal dynamics.

Provides helpful models for leadership styles.

Used with organizational development.

Used to help managers operate effectively within other cultures.

Transactional Analysis Basis

The below are the three principles of Interaction:

o Ego- Realistic Principle

o Super-Ego- Ethical Principle

o Id – Pleasure Principle

Ego States

The three ego states are:

o Parent: Critical parent – Behavior with evaluative responses Sympathetic parent – Behavior with reassuring responses

o Child: Natural child – Behavior with probing responses Adapted child – Behavior with confronting responses

o Adult: Behavior with experience

In other words:

Parent is our 'Taught' concept of life

Adult is our 'Thought' concept of life

Child is our 'Felt' concept of life

Types of Transactions

Complementary: Occurs when the sender of the message gets the

intended response from the receiver.

Result in more effective communication with fewer hurt feelings and arguments.

P

A

C

P

A

C

Crossed: Occurs when the sender of a message does not get the

expected response from the receiver.

Result in surprise, disappointment, and hurt feelings for the sender of the message.

P

A

C

P

A

C

Ulterior or Hidden: Occurs when the words seem to be coming from one

ego state, but in reality the words or behaviors are coming from another.

P

A

C

P

A

C

Finding Ego States

If you are critical, nurturing or using a lot of should, must etc. it must be coming from parent ego state.

If you are rude and arrogant it must be an access to your adult ego state.

If you are emotional, scared, etc. you must be in your child ego state.

Life Positions

I’m OK — I’m OK —You’re not OK You’re OK

I’m not OK — I’m not OK —You’re not OK You’re OK

Att

itu

de t

ow

ard

On

eself

Attitude toward Others

Negative Positive

Positive

Negative

Strokes

Defined as a “unit of human recognition”.

A stroke can be a look, a nod, a smile, a spoken word, a touch.

Any time one human being does something to recognize another human being, that is a stroke.

Types of Strokes

INTERNAL: Self stimulation.

EXTERNAL: Strokes from others.

CONDITIONAL: The stroke is for something.   UNCONDITIONAL: The stroke is for being you.

FILTERED STROKES: “I see you have a new coat” can be changed / filtered to negative or positive strokes.

STROKE VALUE: “I love you” will carry more energy say 10, whereas “Hi” may only carry say a value of 2.

Working Style

Be Perfect

Hurry Up

Try Hard

Be Strong

Please Others

Transaction Analysis- Diagnosis

Behavioral diagnosis Social diagnosis

Historical diagnosis

Phenomenological diagnosis

Stimuli/Response

The initiator of the transaction is called the transactional stimulus.

The response of the respondent is called transactional response.

The transactional response become again the transactional stimulus for next transactional response and so on.

Time Structuring

Rituals

Pastime

Activities

Games

Intimacy

Transaction Analysis - Contracting

An explicit bilateral commitment to a well-defined course of action, which means that all parties need to agree Why they want to do something With whom What they are going to do By when Any fees, payment or exchanges there will be

It needs to be measurable, manageable and motivational.

Bibliography

• Games People Play - Eric Berne• http://www.carolsolomonphd.com/web-pdfs/tr

ansactionalanalysis• http://

www.learningnetworkgroup.co.uk.wisdom• http:// www.businessballs.com › self/personal

development