Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically-...

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Town Hall Town Hall MeetingMeeting

Presented by Julie A. Hester

President and CEO

-Slides will advance automatically-

(turn up speakers to hear audio)

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First things First things first…first…

What is important?

Mission

Quality

Financial Outcomes

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Goals for St. Francis:Goals for St. Francis:

The best place for patients to receive care

The best place for physicians to practice

The best place for employees to work

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CEO Report CEO Report CardCard

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Filling of Key Open Filling of Key Open Positions:Positions:

CIO Position, Ty Knox

Home Care Position, Joanne Piscitello

Chief Financial Officer, Taylor McCormick

Director of Foundation, Katie Spizzirri

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Operational Operational Imperatives:Imperatives:

• Arbors at New Castle• Cokesbury Village• Forwood Manor• Foulk Manor North• Foulk Manor South• Manor Care – Pike Creek• Manor Care – Wilmington

• Methodist Country House• Millcroft• Newark Manor• Regal Heights HC/Rehab• Cadia Rehab – Pike Creek• Shipley Manor• St. Francis – Brackenville

Inpatient admission focus

Managing Paid Time Off (PTO)Rapid process redesign (Emergency Room)Partnership with local nursing homes-14 total

Customer Service Representative in VIP Hallway

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Focus from Last Focus from Last Town HallTown Hall

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Dashboard & Quality

Patient ComplaintsNRC Picker In-Services

Equipment needs

Continued Rounding on floors

Positive Feedback Bulletin Board-located outside of the main cafeteria on 2nd floor was

initiated to display positive comments & letters received from patients and families

Focus Since Last Town Hall Focus Since Last Town Hall Meeting:Meeting:

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Follow-up from Last Follow-up from Last Meeting:Meeting:

Insurance Aetna

MarketingQuality

Growth effortsEquipment needs

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Insurance Company Insurance Company Negotiations:Negotiations:

Blue Cross Blue Shield of DE

Delaware Physicians Care, Incorporated (DPCI)

Update - Department of Corrections Contract

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Important Important Conversations:Conversations:

Governor Markell

Delaware Secretary of Health & Human Services–Rita Landgraf

Chris Coons–New Castle County

Wayne Smith–CEO, Delaware Healthcare Assoc.

Councilman Brown–Wilmington City Council Councilman Prada–Wilmington City Council

Mayor Baker, Wilmington City Council

Senator Carper, U. S. Senator

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Commitment to Outreach Commitment to Outreach Programs:Programs:

Astra Zeneca gift of: $125,000

Established information packet to present to potential donors

Reindeer Ball

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2010 Foundation 2010 Foundation Report:Report:

Money Received/ Pledged:• Physician Pledge In Memoriam-$250,000• State of Delaware- Infant Mortality Grant-

$150,000• AstraZeneca-$125,000• State of Delaware Health Fund Grant-

$100,200• Bank of America-$75,000• Private Donors January-$36,000• Raskob Foundation-$10,000

Money Requested/Response Pending:• Federal Appropriations-$1,000,000• Catholic Diocese Foundation-$75,000• Fund for Women-$10,000• Grant in Aid-$10,000• ACOR-$5,000• Christ Church-$2,000

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Marketing & Community Marketing & Community Relations:Relations:

The St. Francis Hospital Facebook Fan page continues to attract fans-140 to date

We continue to work with Dr. McDonough to initiate a YouTube for the hospital

Hospital hospice comforts patients, caregivers: St. Francis facility offers round-the-clock treatment for those

too sick to spend last days at home- The News Journal, 1/19/10

6ABC Television Cover the Compassionate Care opening, 1/13/10

Windows on Wilmington, Channel 22 DE-Julie Hester talks about St. Francis & the services that

are provided, 1/13/10

Articles & News Coverage:

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In winter, carry high heels to lower the risk of falling, Dr. Valentine Burroughs, Senior Vice President for Medical Affairs at St. Francis

Hospital, 1/12/10

Hospice Unit to Open at St. Francis Hospital, The Dialog, 1/7/10

Reindeer Ball Follow-up, The Dialog, 12/17/09

Marketing & Community Marketing & Community Relations:Relations:

Articles:

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Community Outreach Community Outreach Events:Events:

October 22nd there was a Sending Forth Blessing & Prayer Service for Father Joseph

Monahan, Jenifer Harris, & Barbara Huntsman who traveled to Peru with Global Health

MinistriesDr. Davis was asked to speak about Cardio-Thoracic Surgery to retired union members

Dr. McDonough did a presentation on H1N1 at a local law firm & for the New Castle County

Offices

Several members of the St. Francis staff participated at the Women’s Business Expo

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Community Outreach Community Outreach Events:Events:

Elaine Abbott, RN presented her book on H1N1 to local HeadStart school

December-Blessing & Prayer Service for baskets of food for families in the community

Nursing Department for OB-GYN & The Center of Hope: Assisted families that were

desperately in need of new clothing, toys, and food

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Physician Recruitment Physician Recruitment Efforts:Efforts:

Recruitment of Dr. Katie Sahm Breast & General Surgeon-

Start date April 1, 2010

Dr. Vivacqua & Dr. Tubb Hematology &

Oncology-Began practicing on Jan 6, 2010

Negotiations are on-going with various other practices

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Collaborative Efforts:Collaborative Efforts:

Chuck Davis, CEO of Jennersville Hospital

Chuck Dorman, CEO of Veterans Hospital

Terry Murphy, President & CEO of Bayhealth

Department of Medicine at DrexelJoe Saunders, CEO of Crozer Medical Center

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Back to Basics:Back to Basics:

Clinical focus

Equipment purchases 2009-2010

2009 VENDOR AMOUNT DESCRIPTION7/6/2009 STRYKER SALES CORP $21,735.25 TREATMENT RECLINERS 7/7/2009 STRYKER SALES CORP $9,031.20 STRETCHER CHAIR

7/17/2009DATASCOPE PATIENT

MONITORING $5,254.70 DATASCOPE PATIENT MONITOR7/20/2009 HILL ROM CO INC $16,094.00 SLEEPER SEATING

7/31/2009 GENERAL ELECTRIC MED SYS $3,854.40 UPGRADE CENTRICITY PERINATAL

7/31/2009 CARDINAL HLTH INC $2,387.44 WHEELCHAIR SCALE DETECTO

8/7/2009 MEDICAL IMAGING IMCO $28,500.00 GE AMX-4 PORT XRAY UNIT W/AMX+8/7/2009 SWISSLOG TRANSLOGIC $27,987.00 CONVERSION OF PNEUMATIC TUBE

9/2/2009 PHILIPS MED SYSTEMS $588,904.94 PATIENT MONITORING SYSTEM

10/12/2009 CARDINAL HLTH INC $10,154.06 PORTABLE VACUUM PUMPS & WALL

MOUNTED VACUUM REGULATOR

10/12/2009 STINGER MEDICAL $272,591.10 WORK STATION LEVITATOR & NURSE

ADVOCATE

11/4/2009 ZOLL MED CORP $9,870.20 DEFIB M SERIES ACLS

12/1/2009 CDW GOVERNMENT $29,861.92 IMAGER CORDLESS USB 4820HD

12/7/2009 PHILIPS MED SYSTEMS $515,291.77 PATIENT MONITORING SYSTEM

12/8/2009 AMPRONIX $4,457.59 MODALLXX 20.1IN MONITOR

12/8/2009 STRYKER SALES CORP $11,508.00 TREATMENT RECLINERS

12/10/2009 KCI USA INC $57,229.79

PRESSURE REDISTRIBUTION MATTRESSES ATMOS AIR 9000 & RIK OR

PADS

12/23/2009GENERAL ELECTRIC MED

SYSTEMS $2,030.00 CARESCAPE V100 BP UNIT

12/23/2009 STRYKER SALES CORP $13,684.08 STRETCHER MATTRESSES

12/31/2009 DIRECT SUPPLY $4,712.30 HOSPICE PATIENT FURNITURE

$1,635,139.74

Capital Clinical Equipment 2009 PurchasesCapital Clinical Equipment 2009 Purchases::

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2010 VENDOR AMOUNT DESCRIPTION

1/12/2010 KCI USA INC $1,397.62 PRESSURE REDISTRIBUTION MATTRESSES

ATMOS AIR 9000

1/12/2010 STRYKER SALES CORP $51,644.84 ICU BED IN TOUCH FL-27 & THERAPEUTIC

MATTRESSES

1/22/2010 HILL ROM CO INC $3,344.00 BASSINET PERINATAL NEWBORN

1/27/2010 TYCO MALLINCKRODT INC $70,562.20 VENTILATOR MODEL 840 MEDICAL AIR PUMPS

2/3/2010 ALLEN MEDICAL SYSTEMS $5,992.00 ALLEN YELLOFIN STIRRUPS

2/3/2010 SKYTRON $44,889.91 ULTRASLIDE TABLE

2/4/2010 STORAGE SYSTEMS UNLIMITED $5,796.00 PROCEDURE CART BASIX

2/5/2010 CDW GOVERNMENT $23,575.20 BMV HANDHELDS

2/5/2010 VSS MEDICAL MOUNTS $72,580.00 BMV SHORT ARMS

$279,781.77

2010 Purchases Thus 2010 Purchases Thus Far:Far:

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PENDING VENDOR AMOUNT DESCRIPTION

$40,000.00 TELECOM SYSTEM

$80,000.00 MEDICAL GASES

$5,000.00 HANDICAP RAMP

$15,000.00 HOSPICE BATHROOM

$400,000.00 BONE DISSYMETRY MAMMOGRAPHY

$325,000.00 IV PUMPS

UNK SCOPES

$10,000.00 DHIN RADIOLOGY

$10,000.00 LAB REFIGURATION

$885,000.00

2010 Pending 2010 Pending Purchases:Purchases:

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Growth Efforts:Growth Efforts:Keeping the business at St. Keeping the business at St.

FrancisFrancis

Franciscan Care Labs

Women-to-Women Lab

Future: North Wilmington Lab

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Where are we going?Where are we going?

Budget for 2010

A culture of accountability

Results driven

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What is your What is your role?role?

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94%

99%

99%

99%

96%

91% 92% 93% 94% 95% 96% 97% 98% 99%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of heart attack patients given aspirin at arrival

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93%

97%

99%

99%

92%

88% 90% 92% 94% 96% 98% 100%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of heart attack patients given aspirin at discharge

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85%

85%

96%

80%

71%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of pneumonia patients assessed and given pneumococcal vaccination

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74%

73%

75%

75%

68%

64% 66% 68% 70% 72% 74% 76%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of patients who reported that their nurses "always" communicated well

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80%

77%

79%

77%

74%

71% 72% 73% 74% 75% 76% 77% 78% 79% 80%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of patients who reported that their doctors "always" communicated well

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62%

61%

61%

68%

57%

50% 52% 54% 56% 58% 60% 62% 64% 66% 68%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of patients who reported that they "always" received help as soon as they wanted

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70%

63%

67%

68%

59%

52% 54% 56% 58% 60% 62% 64% 66% 68% 70%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of patients who reported that their room and bathroom were "always" clean

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56%

47%

53%

49%

55%

42% 44% 46% 48% 50% 52% 54% 56%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of patients who reported that the area around their room was "always" quiet at night

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65%

59%

63%

67%

55%

0% 10% 20% 30% 40% 50% 60% 70%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

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68%

63%

64%

73%

57%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of patients who reported "YES" they would definetly recommend the hospital

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“Whether you prevail or fail,

endure or die, depends more on

what you do to yourself than

what the world does to you.”

-Jim Collins

Quote:Quote: