TOURISM SCOTLAND THE FUTURE · Tourism is recognised nationally, regionally and locally in our...

TOURISM SCOTLAND

THE FUTURE

‘BEYOND 2020’

Karen Christie

National Tourism Strategy Project Manager # B E YO N D 2 0 2 0

SCOTTISH

TOURISM

HIGHLIGHTS

THE WORLD

LOOKS AND

FEELS VERY

DIFFERENT

AGILITY AND RESPONSIVENESS TO

CHANGE IS ESSENTIAL

WE HAVE AMBITIOUS

ASPIRATIONS FOR THE

FUTURE

PARTNERSHIP APPROACH

SCOTLAND.

WE WILL BE THE WORLD

LEADER IN 21ST CENTURY

TOURISM.

OUR FUTURE VISION

21st century tourism? Tourism is going to

change. It must change. If the industry

doesn’t change it, governments will. If

governments won’t, tourists will. If tourists

won’t, communities will. A new model will be

developed. Sustainability, responsibility,

innovation and technology already are in

many destinations the driving forces that are

influencing decisions on the new ways of

providing the visitor with the experiences

they are looking for.

Together we will grow the value

and positively enhance the

benefits of tourism across

Scotland by delivering the very

best for our visitors, our people,

our businesses, our communities

and our environment.

OUR MISSION

OUR VISION

OUR MISSIONTogether we will grow the value and positively enhance the

benefits of tourism across Scotland by delivering the very best

for our visitors, our people, our businesses, our communities

and our environment.

SCOTLAND.

WE WILL BE THE WORLD LEADER IN 21ST CENTURY TOURISM.

OUR PASSIONATE

PEOPLE

OUR THRIVING

PLACES

OUR DIVERSE

BUSINESSES

MEMORABLE

EXPERIENCES

OUR PASSIONATE

PEOPLE

OUR THRIVING

PLACES

OUR DIVERSE

BUSINESSES

MEMORABLE

EXPERIENCES

Aim: To attract, develop and retain a

skilled, committed, diverse and

valued workforce.

Aim: To create and develop a

sustainable destination together.

Aim: To build business resilience,

sustainability and profitability.

Aim: To provide the very best,

authentic and memorable

experiences.

OUR PASSIONATE PEOPLE

Aim: To attract, develop and retain a skilled, committed, diverse and valued

workforce.

Outcomes:

1. Our people feel valued for the contribution that they make and have a

voice in the workplace.

2. All parts of our industry are recognised as a valued career choice,

attracting the best people and providing opportunities for all to make the

best of their skills and talents.

3. Using innovation and creativity, our businesses and communities provide

and create good and fair work in a supportive workplace environment.

4. The diversity of our workforce more closely reflects the population of

Scotland.

OUR THRIVING PLACES

Aim: To create and develop a sustainable destination together.

Outcomes:

1. Tourism is recognised nationally, regionally and locally in our communities

as a force for good, a catalyst for thriving communities and is able to

respond flexibly to the diverse needs of Scotland’s places.

2. The impacts of tourism on the environment and our communities are

understood and responsibly managed and our landscape, scenery and

natural and built heritage are cared for and protected for future

generations.

3. Everyone takes a shared responsibility for our places to ensure the right

growth in the right areas, benefiting both our businesses and communities.

4. Our places are connected, both physically and digitally and supported by

the appropriate investment.

OUR DIVERSE BUSINESSES

Aim: To build business resilience, sustainability and profitability.

Outcomes:

1. Within a supportive environment, our businesses adopt responsible and

fair business practices, are open to change and committed to investing in

their future.

2. Our businesses have the capability to secure appropriate investment and

the productivity of the sector is showing positive improvement, driving

inclusive growth and improving financial returns.

3. Our businesses are embracing innovation and technology to support both

better visitor experiences and the use of new business models that

support competitiveness and reflect the changing landscape.

4. Our businesses demonstrate visible leadership through increased

collaboration, building sustainable and resilient business practices and

investing in their people and future success.

OUR MEMORABLE EXPERIENCES

Aim: To provide the very best, authentic and memorable experiences.

Outcomes:

1. We are providing a wide range of immersive, responsible and authentic

visitor experiences that reflect our strengths and changing visitor trends.

2. Every visitor expectation is met, with each visitor enjoying the very best

experience - creating ambassadors for Scotland all over the world

3. Visitors are staying longer throughout the year, seeing more of Scotland

and are spending more during their visit.

4. Our visitors are able to make seamless journeys and have barrier-free

stays that are accessible to all.

OUR STRATEGIC PRIORITIES

THE STAKEHOLDERS

PEOPLE

VISITORS

BUSINESSES

COMMUNITIES

ENVIRONMENT

ONE VISION

Our focus for the future

TOURISM 2030 | OUR VISION AND MISSION

ONE MISSIONWhat we need to do to get there

ONE WORLD

Sustainabilitymust guide all our actions

Our aims for each of our priority areas

FOUR STRATEGIC PRIORITIES

SIX CONDITIONS FOR SUCCESS

What needs to be in place if we are to succeed

OUR WAYS OF WORKING

The attitude, culture and approach required for success

NATIONAL TOURISM STRATEGY

OFFICIAL LAUNCH4 MARCH 2020

WE WOULD LIKE

YOUR THOUGHTS

www.scottishtourismalliance.co.ok/draft-strategy

www.surveymonkey.co.uk/r/beyond2020research

TOURISM SCOTLAND THE FUTURE · Tourism is recognised nationally, regionally and locally in our...

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