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Toss The Anchors Away. Mary Ellen Daley, CHAM, MHA Access Manager, Orlando Health Ruthy Felipa-Daley, CHAM Access Manager, Orlando Health. Team Members Navigate Orlando Health Process Improvement. - PowerPoint PPT Presentation
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Toss The Anchors AwayMary Ellen Daley, CHAM, MHAAccess Manager, Orlando Health
Ruthy Felipa-Daley, CHAMAccess Manager, Orlando Health
Team Members Navigate Orlando Health Process Improvement
Process improvements are the techniques used in improving the operations of a company or an organization
Seeking to learn the causes of a negative result and setting a process in place to correct the problem
Why Team Member Involvement?
Team members know the job best
Improve efficiency and quality of care
Build confidence and initiate communication
Process Improvement
A process improvement plan includes steps and decisions that are needed to accomplish a goal.
Establish the overall objective; reason for improvement Identify the root cause of the failure Create a solution/plan Rapid cycle test; request feedback Implementation of PI
Process Improvement Steps- How it works! A department PI committee is established, consisting of
team members and a facilitator.
Team Members submit suggestions
Committee Members review all suggestions
Determination made for Dept. implementation or referral to Corp.
Notification to Team Members
Team members are notified regarding their process improvement suggestion
Suggestion has been forwarded to the Corporate PI Committee for review
Corporate PI
Department newsletter published reviewing all submissions received
Corporate PI spreadsheet for review
Corporate PI
Access Manager facilitates Corporate PI Committee
All Dept. Facilitators meet monthly to review submissions
Corporate implementation impacts systems and forms
Notification to Team Members
Pending
Implemented
Not Implemented
Recognition
Newsletter: Monthly Publication
Education
Mentor
Monthly Staff Meetings
Site Educators
Department Websites
Questions?
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