Tim Ash's Keynote to Affiliate Summit West 2013

Preview:

Citation preview

Copyright © 2013, SiteTuners - All Rights Reserved.

Persuading the Reptilian Brain: Understanding Neuromarketing to Increase Website Conversions

Tim Ash – CEO SiteTuners

#asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

19 Degrees Today

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

23 Degrees Today

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

• Conversion-focused website blueprints (tactical or strategic)

• Landing page test plans & testing strategy

• Internal optimization team training & mentoring

• More than 1000 clients worldwide since 2002

About SiteTuners

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Part I

Split Personalities (the tale of your three brains)

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2012, SiteTuners - All Rights Reserved.

Copyright © 2012, SiteTuners - All Rights Reserved.

http://images2.fanpop.com/image/photos/12000000/Spock-mr-spock-12083341-1440-1080.jpg

Copyright © 2012, SiteTuners - All Rights Reserved.

http://images2.fanpop.com/image/photos/12000000/Spock-mr-spock-12083341-1440-1080.jpg

Copyright © 2012, SiteTuners - All Rights Reserved.

http://images2.fanpop.com/image/photos/12000000/Spock-mr-spock-12083341-1440-1080.jpg

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Your Brain is an Evolutionary Collage

• You actually have three “brains”

• Neo-cortex – reasons & plans

• Limbic System - feels & remembers

• Brain Stem – reacts & survives

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Part II

Feeding The Lizard (understanding the reptilian brain)

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

How the Reptilian Brain Works

Is it dangerous? START

No Is it novel?

Yes

Deal with it Ignore It

No

Yes Explore It

Copyright © 2012, SiteTuners - All Rights Reserved.

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

The Real Sales Funnel

Neo-cortex

Limbic System

Brain Stem

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Understand How The Reptilian Brain Works

• Does things the same way and never learns

• Cares only about basic survival

• Is the gatekeeper for the other 2 brains

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Part III

Practical Strategies (how to make money off of this stuff)

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

1 - What you need to know

• Making choices tires the brain and can make subsequent decision making difficult

• Help guide customers (wizards – not filtering)

• Do not overwhelm

• Remove similar choices

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

2 - What you need to know

• We anchor on the first thing we see

• Add a new high-end item (which will not sell well)

• Show in decreasing price order

• Sales of reasonable compromise will increase

• Irrational anchors can be put in the “lobby”

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

3 - What you need to know

• People are tribal

• Some tribes are self-selected

• We care more about people similar to us

• Look the part

• Communicate your values with editorial tone

• Don’t worry about alienating outsiders

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Most of Your Brain is Involved in Visual Processing

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

You Have Two Types Of Vision

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Ways To Get Insights Into Visual Attention

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Eye Tracking

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Mouse Tracking

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Software Algorithm

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

4 - What you need to know

• Visual processing is very powerful & quick

• Draw attention to offers with strong visuals

• Use people carefully to support calls-to-action

• Don’t use unnecessary motion or animation

• Test and refine how you deploy video

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Summary

1. Create a small number of clear choices

2. Use a big anchor

3. Be in my cultural tribe

4. Understand the power of visuals

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Part IV

Full Circle (back to inner space)

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Giveaway – Free Express Review

• Unflinchingly honest interactive review of landing page or website

• 45- or 90-min video transcript recorded via GoToMeeting

• Includes AttentionWizard “attention heatmap” of your page

http://Express-Review.com – Normally starts at $699

Conducted Personally by Tim Ash

Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash

Contact Info tim@sitetuners.com

(619) 990-9062 mobile

(619) 223-8020 work PST

twitter @tim_ash

www.linkedin.com/in/timash

facebook.com/tim.ash1

skype tim_ash1

Recommended