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Through Our Patients Eyes
Why The Fuss
Always Bringing Loving Care to Healthcare
Pa#ents
Families
WOW-‐Values in Ac=on
Our Commitment
Pa=ent Rights
Pa=ent Rights Include
HCAHPS
HCAHPS Domains Reported
Key Drivers
Crea=ng the 5 Star Experience!
Communica=on
Maximizing Encounter
Pa=ent-‐Centered Rounds
Managing UP
MSHA Belief
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