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These Things Happen: How Harm Occurs in Hospitals and What We Can Do About It. Paul F. Levy Former President and CEO Beth Israel Deaconess Medical Center Children’s Mercy Hospital Grand Rounds Kansas City – January 24, 2013. The paradox. Mrs. Marcus had the answer. - PowerPoint PPT Presentation
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These Things Happen:How Harm Occurs in Hospitals and
What We Can Do About It
Paul F. LevyFormer President and CEO
Beth Israel Deaconess Medical Center
Children’s Mercy Hospital Grand RoundsKansas City – January 24, 2013
1
The paradox
2
Mrs. Marcus had the answer
Cite: Ethel Merman responding to Milton Berle in It’s a Mad, Mad, Mad, Mad World.
3
4
Lessons from girls soccer
5
“You haven’t taught until they have learned”
Swen Nater, via John Wooden
6
I just hadn’t reached a conclusion!
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8
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Board’s on Board
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Transparency of harm by category
11
“I am a great defender”
12
You can’t hide, and you don’t want to
13
The payoff
14
Saving Lives in the ICUs
15
National Recognition
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Let superstars shine, and create them!
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Secret weapon 1: Front-Line Staff
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Secret weapon 2: Patients and Families
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Saving/Making $ in the ICUs
21
The virtuous cycle
22
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