The Workforce Development Framework as a Tool for Growing ... · The Workforce Development...

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Changing . . .

Leading . . .

Learning . . .A Service of the Children’s Bureau

The Workforce Development Framework as a Tool for Growing and Retaining

A Committed Staff

Nancy McDaniel, Butler Institute for Families, University of Denver

Sharon Kollar, School of Social Welfare, University at Albany

Sara Munson, Institute for Families, Rutgers University School of Social Work

Freda Bernotavicz, Muskie School of Public Service, University of Southern Maine

www.ncwwi.org

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NCWWI Priorities

• Learning: Fostering continuous learning that is interactive, reflective and relevant

• Leading: Cultivating diverse leadership at multiple levels within child welfare systems

• Changing: Supporting change through workforce development and organizational capacity building

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NCWWI Services

13 University-agency Partnerships Leadership Academies SW Deans & CW Agency Directors, Middle Managers,

Supervisors Organizational Intervention Targeted Technical Assistance Information-sharing Networks, Knowledge-management

& Dissemination Evaluation

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Learning Objectives

• Understand importance of a comprehensive approach to workforce planning and development to recruit, develop, support and retain a skilled, competent workforce

• Describe core components in workforce development

• Explore how the Workforce Development Framework (WDF) can facilitate resolution of workforce issues

• Utilize MyNCWWI to gather resources and tools to further workforce training methodologies

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Session Overview

• Welcome and Introductions• Overview of NCWWI & the WDF• Activity & Debrief: My Agency’s

Experience• MyNCWWI as a Resource & Support• Questions & Comments• Evaluation

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Why have a comprehensive approach to workforce planning and development?

Skilled and committed workforce critical to

achieve agency mission.

• Link between vulnerable children/families and agency practice

• Turnover negatively impacts outcomes

• Turnover negatively impacts budgets

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Rationale for theWorkforce Development Framework

1) Research and data on workforce issues

2) Workforce Workgroup (2013) advocated for comprehensive approach to workforce development.

3) Workforce Development Framework (WDF) -comprehensive roadmap linking core elements

4) Promotes systemic approach to planning and implementation

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What are the core components of workforce development? NCWWI’s Framework

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At the core…

Vision, Mission and ValuesAt the heart of effective practice with children, youth and families AND also reflected in the agency’s concern for its most important asset – its staffExplore MyNCWWI

LeadershipLeaders at all levels model behavior reflective of agency values; promote an inclusive, healthy agency climate and culture and respect and value each member of the workforceExplore MyNCWWI

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Planning Process

• Dynamic nature of work and workforce

• Continuous quality improvement central

• Intervene based on good information and evaluate the impact

• Proactive, not reactive

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Components• Components common across

sectors & professions• Adapted to child welfare

workforce• Systemic, integrated,

compensatory• Vision, mission & values

central, leadership at all levels• Diversity and inclusivity core

within each component

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My Workforce Development Walkabout

Please identify from your agency or own experience:

o Areas of strength

o Challenge areas

o Components I would like to learn more about

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Job Analysis & Position Requirements

• Right person in job• Tasks, responsibilities, and qualifications

defined • Position requirements align with practice• HR, union, merit, legislative and civil service

requirements

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Education & Professional Preparation

• Recruit, prepare, and support diverse student body

• Promote effective school-to-work transition & retention

• Support comprehensive evidence-informed system of workforce development

• Promote agency/university partnerships for pre-service, in-service & professional development

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Recruitment, Screening & Selection

• Proactive recruitment of qualified candidates using multiple strategies

• Realistic portrayal of the work• Valid selection criteria, aligned with job

requirements and reflect the diversity of social identity

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Incentives & Work Conditions

• Salaries/incentives competitive with other agencies & commensurate with job

• Supported and valued as professionals and individuals

• Provided the tools and resources necessary to do the job; recognition of work/life balance

• Supports and training to address work stress and potential for secondary trauma

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Professional Development & Training

• Learning organization principles valued, practiced & modeled by leadersat all levels

• Staff are encouraged to continue to learn through ongoing training, education, and career development

• Partnerships with universities & in community support comprehensive approach to professional development for staff at all levels

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Organizational Environment

• Agency culture and climate positive and solution-focused

• Diverse points of view encouraged & new ideas valued

• Differences in cultures of staff valued for enrichment they bring to organization

• Collaborative teamwork encouraged & individual points of view respected

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Community Context

• Staff ’s view of community & community’s view of agency impact allaspects of workforce development

• Recruitment & hiring of diverse workforce• Reciprocal respect within collaborative network• Inclusive partnerships & meaningful engagement of

families and youth

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Supervision & Performance Management

• Routine, supportive, quality supervision as a tool for good practice AND retention

• Performance management ongoing process, not annual review

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Using the WDF and Accompanying Brief to address workforce issues

1.Desired Outcome or Condition

2.Competencies3.Strategies: Tasks and Activities4.Explore Resources, Examples

& Tools, hyperlink to MyNCWWI learning portal.

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Using the MyNCWWI Portal

Information on all NCWWI Services

NCWWI Workforce Development Framework

eResource Library (800+ resources)

National Webinar Calendar

Customizable Backgrounds & Feeds

Cohort Community Areas

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NCWWI National Webinar Series

WHAT WORKS FOR THE WORKFORCE (2010-2013)• 12 webinars/learning labs on workforce innovations

& leadership skills/competencies• 1000+ participants/session • 10,000 registrants for series

MIND THE GAP (2014-2018)• 16 webinars/learning exchanges on doable workforce

development strategies

http://ncwwi.org/index.php/archived-national-webinars

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Resource Lists

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Overviews & Summaries

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Social Media

• 3 ACTIVE SOCIAL MEDIA CHANNELS• https://www.facebook.com/workforceinstitute

• https://twitter.com/ncwwi

• https://www.linkedin.com/company/national-child-welfare-workforce-institute

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Tour

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Questions? Comments?

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Contacts

Nancy McDaniel: nancy.mcdaniel@du.edu

Sara Munson: smunson@ssw.rutgers.edu

Sharon Kollar: skollar@albany.edu

Freda Bernotavicz: fredab@usm.maine.edu

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Thank You!

Connect with Us

www.NCWWI.org