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The Quality Thread in Industrial Engineering and Industrial Management. Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer. Introduction . Consumer choices Rep___________ Pref___________ - PowerPoint PPT Presentation
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04/22/23 Mercer University School of Engineering Slide 1
The Quality Thread in Industrial Engineering and
Industrial Management
Dr. Joan Burtner Associate Professor of Industrial
Engineering and Industrial ManagementAmerican Society for Quality - Certified
Quality Engineer
04/22/23 Mercer University School of Engineering
Page 2
Introduction Consumer choices
Rep___________ Pref___________ Perceived q__________
The quality movement Competition Global e________
Quality and industrial engineering professions
Careers Coursework
04/22/23 Mercer University School of Engineering
Page 3
The Quality Movement S_C
Statistics Products
SP_ Statistics Process
T_M Management Employee involvement
_ _ _ _ Sigma Six Sigma Lean Manufacturing (Toyota)
04/22/23 Mercer University School of Engineering
Page 4
Global Issues Global economy
Competition Cooperation
National/International standards and guidelines MIL-STD xxx ISO 9001, ISO 14000, etc QS 9000 Regulatory agencies
EPA (Radiation levels, contaminants, etc) National/International Awards
Deming Prize Baldrige Award
04/22/23 Mercer University School of Engineering
Page 5
Quality Leaders Shewhart (statistically based control chart)
De_____ (management’s 14 points)
Juran (quality trilogy)
T________ (design of experiments)
Jack Welch (advancement of Six Sigma)
Donald Berwick (patient safety advocate)
04/22/23 Mercer University School of Engineering
Page 6
Careers Industrial engineers Quality engineers Manu_________ engineers Management engineers Project managers Proc_____ improvement specialists Black Belts Performance improvement engineers Product engineers CEO’s COO’s
04/22/23 Mercer University School of Engineering
Page 7
Preparation Coursework
Probability and Sta_______ Statistical Quality Control/ Process Control Design of Ex___________ Technical electives such as Quality Engineering or
Lean Six Sigma or Healthcare Process Improvement
Related courses – Ergonomics, Simulation Work experience
Coop (usually during the academic year) Internships (usually during the summer) Part-time jobs Volunteer work (typical of the healthcare field)
04/22/23 Mercer University School of Engineering
Page 8
Professional Organizations Institute of __________ Engineers (IIE)
Special Interests Groups - Societies and Divisions Conferences
American Society for _______ (ASQ) Engineers Non-engineers
Society for Health Systems (SHS) Clinical Non-clinical
Healthcare Information and Management Systems Society (HIMSS)
04/22/23 Mercer University School of Engineering
Page 9
“Quality” Organizations Discussion
Automobile Makers T__________ H___________
Hotels R__________________ H_______________
Fast Food Restaurants Airlines Manufacturer of Jeans
04/22/23 Mercer University School of Engineering
Page 10
“Quality” Credentials Six Sigma
Green Belt B______ Belt M_______ Black Belt
ASQ Certification Quality E______________ M_____________ of Quality / Organizational
Excellence Many other specialities
04/22/23 Mercer University School of Engineering
Page 11
“Quality” Salaries ASQ 2005 Salary Survey
Position Bachelor’s Degree Master’s Degree
Project Engineer $ 67,138 $ 74,951
Quality Engineer $ 64,342 $ 70,820
Master Black Belt $ 91,154 $107,044
Quality Manager $ 76,561 $ 85,326
Vice President $123,596 $126,419
04/22/23 Mercer University School of Engineering
Page 12
“Quality” Specialization Courses Taught by Dr. Burtner Industrial Engineering
ISE 327 Statistical Process Control ISE 352 Design of Experiments ISE 427 Reliability and Quality Assurance ISE 428 Quality Engineering ISE 468 Healthcare Process Improvement
Industrial Management IDM 355 Quality Management IDM 404 Industrial Mgt. Case Studies(includes
quality) ETM 591 Special Topics ETM 627 Quality Management
04/22/23 Mercer University School of Engineering
Page 13
Recent Healthcare Publications and Presentations Burtner, J. (2012). “Design and Analysis of Open Response
Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference February 19, 2012.
Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals". Journal of Nursing Administration . March 2011
Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leatership Preferences", Journal of Nursing Administration . February 2011
Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Expo February 2010.
04/22/23 Mercer University School of Engineering
Page 14
“Quality” Alumni Industrial Engineering
Roger Alvarez: MAPEI - Fort Lauderdale Susan Barkley: HCA Healthcare Matt Stevens: Gulfstream
Industrial Management Drew Elrod: Medical Center of Central
Georgia Roy Jackson: Southwire Chrystal York: Cooper B-Line
04/22/23 Mercer University School of Engineering Slide 15
Questions?http://www.asq.org/
http://www.iienet.org/
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