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The Process of Management
selected comments by
W. Edward Deming
The Process of Management
Variation is an inherent part of any process.
The Process of Management
Workers work within a system over which they have little control. It is the system that primarily determines their performance.
The Process of Management
Only management can change the system
The Process of Management
Some workers will always be above average
The Process of Management
Some workers will always be below
average
The Process of Management
The work standard set by management
may have no relationship to the capability of the
system.
The Process of Management
Chance or common causescommon causes are numerous small causes of variability that are inherent to a system or process and operate randomly or by chance.
The Process of Management
A state of statisticalstatistical control exists if only common causes of variability are operating on a system.
The Process of Management
Assignable or special causesspecial causes of variability usually have relatively large effects on the process and its output and occur occasionally or sporadically.
The Process of Management
Assignable or special causesspecial causes of variability can be recognized and assigned or attributed to specific special circumstances or factors.
The Process of Management
Whenever special causesspecial causes are present, the process is said to be out of statisticalstatistical control.
The Process of Management
Any attempt to make adjustments and treat common causescommon causes as special special causescauses will tend to increase overall variability the result ...
The Process of Management
over-adjustment, or,
with the process.
The Process of Management
The differences between workers merely represent common cause variation inherent in a stable system.
The Process of Management
“ Innovation, the foundation of the future, can not thrive unless the top management has declared unshakable commitment to quality and productivity.” E. W.Deming
The Process of Management
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