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The New Collaboration Experience . Nick Earle, SVP Cisco Services, European Markets and Global Enterprise Theatre. How do I work better with MY PARTNERS AND SUPPLIERS?. How can I do MORE WITH LESS? . How can I CUT COSTS AND GROW?. I need to MOVE FASTER. . There’s TOO MUCH INFORMATION!. - PowerPoint PPT Presentation
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© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
The New Collaboration Experience Nick Earle, SVP Cisco Services, European Markets and Global Enterprise Theatre
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Increasing Business Complexities…
How can I do MORE WITH LESS?
How do I work better with MY PARTNERS AND SUPPLIERS?
I need to MOVE FASTER.
There’s TOO MUCH INFORMATION!
How can I CUT COSTS AND GROW?
How do I get to know my customersWITHOUT TRAVEL?
How do I BALANCE WORK WITH MY PERSONAL LIFE?
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
…and the Business Impact
This market is moving TOO FAST for us.
I need CLOSER RELATIONSHIPS with my partners.
Our time to market is TOO SLOW.
We are MISSING OPPORTUNITIES.
My IT budget is STRETCHED already.
I’m worried about CUSTOMER SATISFACTION.
My team needs the same APLICATIONS AT HOME.
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
“Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”
McKinsey & Company, The 21st Century Organization
Text Voice, Video
Num
ber o
f Sta
keho
lder
sCollaborative Tools
Documents
One
Man
y
EmailIM
TelePresence
IPCommunications
Vmail
Discussion Forums Video on Demand
Wikis Blogs Customer Care
Conferencing
Social Networking
CollaborationChanging the Way We Work
Virtual Events
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 55
Social Media in the Workplace Cisco Study
Business implications of social networking are often overlooked:
Only 1 in 7 companies had a formal process associated with deploying social networking tools
Companies struggle with policy creation and adoption:
Only 1 in 5 companies had policies in place concerning the use of social networking technologies
Social networking tools need to integrate together and with the existing enterprise architecture to reap maximum benefits:
Only 1 in 10 respondents noted direct IT involvement in social networking initiatives
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Essential Elements of Collaboration
Not So Long Ago… Today…
Primarily single source Largely asynchronous
Multiple sources, multiple devices,
multiple applications Non real-time and real time, interactive
Inside my organization Dispersed teams, outside my organization
Static and pre-defined networks Dynamic teams
You find information, people Right time, right people, right resource
Inside the firewall, walled off Inclusive, selective, fluid
Communities
Information
People
Context
Security
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Collaboration Transforming Front-Line Services
Reducing travel and improving productivityCisco IP Telephony, XML
applications, Unity voicemail on Blackberrys, video
telephony, video conferencing
Saving £200k/yr to re-investEliminated 30 hours/wk travel time in each area more time on beat
Improved disaster recovery
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Collaboration Transforming Back-Office Productivity
Web-based communication to increase employee effectiveness, productivity
and reduce travel
20 TP units in 14 locationsWebEx pilotWeb 2.0 pilot
80-90% TelePresence utilization2 hours saved per WebEx user each week Travel costs cut by 45% (IT & Ops teams)
Major strategy decisions in days not months
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Collaboration Transforming Global Communications
20 min/day savings for sales $70k/year travel savings
Reduced R+D developmentLink Call Centre to Sales/Tech Staff
Connecting Right People, Right Information, Right TimeCisco IPT, Unity, CC Express, Personal Communicator, SNR,
Click-to-Call, Presence, MeetingPlace
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1010
Boeing Collaborates Over 1m meetings per year
Largest customer of WebEx collaboration technologies worldwide
5 year increase over tenfold 168k employees / 70k WebEx
accounts Over 27,000 external suppliers Reduced time to market Currently investigating integration of
UC, IM and Presence into the WebEx environment
Boeing Supplier Award (non manufacturer section)
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Gopher, FTP
WWW
P2P
VideoContent
VideoCommunication
DominantTraffic Type
1993-19951995-2000
2000-20132013-2025
2025+
1995: Web overtakes Gopher, FTP
2000: Peer-to-Peer overtakes Web
2013: Video Content overtakes Peer-to-Peer
2025: Video Communication overtakes Video Content
IP Internet traffic Growth…Fueled by Video
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Cisco
Desktop Video Digital SignageLife-like, in-person video collaboration
Interactive Desktop CollaborationVideo calling, WebEx and interoperability
Cisco TelePresenceVideo broadcast to desktop PCs
Physical SecurityNetworked video signagevideo analytics
WebExIP-based video surveillance
Cisco’s End-to-end Video ArchitectureBusiness Video Systems
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Virtual Company Meeting (India)
1/3-1/10 Cost… 5-10x Reach
Widgets
Wikis
PodcastsYouTube
SMS/Text
Vlogs
Blogs
TelePresence
Second Life
TP / WebExVirtual Managers Meeting
Forums
MEDIANET
Internal EventsCisco TV
Video Transforming Business
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Employees
16K13KTraditional Virtual
Cost / Person
$437$4307Traditional Virtual
Employees
13K4.5KTraditional Virtual
Cost / Person
$9$79Traditional Virtual
Employees
3,2002200TraditionalVirtual
Cost / Person
$600$2800Traditional Virtual
Employees
7060Traditional Virtual
Cost / Person
$714$2166Traditional Virtual
GSX
BangaloreCompany Meeting
SLOSVP Offsite
VirtualisationTransforming Business
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
2001–2005Command / Control
1 Priority Per Year
Enterprise Service ProviderCommercial BPOC
2 Priority Per Year
Emerging Markets Services Model
28 Priorities FY09Command / Control
Collaboration / Teamwork
Cisco 3.0
Commercial Acceleration
Collaboration UC/WebEx/TP
Emerging Countries 2.0
Virtualization / Data Center
Mobility
Video
Software/ XaaS
Solutions
(IRIS) Routers In Space
Services
Consumer
Mexico / Russia / Brasil Strategy
Media Solutions
Managed Services
Green
Talent
Sports / Entertainment
China 3.0
Smart Grid
Globalisation (India)
Quality
Small Business
Safety & Security
Healthcare
2006Councils / Boards
2008+Enterprise-Wide Collaboration
Enabled by the Network as the Platform
Collaboration is the Six Sigma of the 21st Century
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1616
Over 100M minutes in Q2FY09Up 4x over FY08
MeetingCenter
Productivity
3x more Users / year (89K in Cisco in 2009)8x more docs / year
(100K / 2009)
Collaboration
700+ units & growing58% util. (8hr.day)+$250M in travel
savings!
TelePresence
Travel Savings
Over 70K usersOver 22K videos
postedtimes!
Video Sharing
300K pages+21K/qtr
50% growth yr/yr
Wikis
Web 2.0 Content
1500 forums115,000 msgs
+5x / 2 yrs
Forums
Group Discussions
500K expertise hits / qtr
21K have added Expertise
Directory 3.0
Connect withExperts
Growth in Collaboration Services Exploded in FY 2010 !
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Collaboration Is…Equal Parts Process, Culture and Technology
November 2008—January 2009
90 days Realigned $500M to
FY09 priorities 100% faster than
2008
Technology
Process
Culture
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Source: Cisco IBSG, 2009
SALES & MARKETING
$15MVIRTUAL EXPERT
$125M
REMOTE COLLABORATION
$601M
CONNECTED WORKPLACE
$12M
TELECOMMUTING
$299M$1.1B
Cisco Collaboration Solutions (Web 2.0) FY2009 Benefits
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Web 2.0Web 1.0
Ben
efits
($B
/Yr)
4
3
2
1
0
FY95 FY00
Source: Cisco IBSG, 2009
FY05
$3.3B
$1.1B
FY09
Transactions CollaborationInformation Sharing Interactions
Web 1.0 Internet Solutions:
Web 2.0 Collaboration Solutions:
Total $4.4B
We’re at the Next Inflection PointWhat Could Collaboration Do For Your Business?
2020© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
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