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Promoting excellencein social security
www.issa.int
The ISSA Centre for Excellencein Social Security Administration
Hans-Horst KonkolewskyISSA Secretary General
Promoting excellencein social security
www.issa.int
Social security administration matters
Social security protects individuals and contributes to societal and economic development…
…but only when it is administered effectively and efficiently
Excellence in administration is a constant process of improvement in a challenging environment
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Social security
administrations
are facing diverse
challenges
worldwide
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Promoting excellencein social security
www.issa.int
The increased number of disability claims concerns me – how to improve?
We have to introduce reforms while cutting costs and improving service delivery?
Is there a right way to do this?
Our stakeholders are looking for better service delivery.
Where and how do we start?
Advisors give me conflicting advice on investment. Which advice is best?
How do I balance cost, quality, ease‐of‐use and future‐proofing
in my ICT strategy?
We could do a lot better helping people get back to work. How we can improve?
Improving contribution collection ‐ where do I start?
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Introducing the ISSA Centre for Excellence
Promoting excellencein social security
www.issa.int
The Centre for Excellence – an historic innovation
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Built on best practice from social security organizations around the world
Offers high-value services – regardless of where an organization is in terms of its administrative development
Based on an unparalleled understanding of most of the world’s social security institutions
The ISSA Centre for Excellence:
A roadmap to good governance, high performance and service quality in
social securityadministration
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Promoting excellencein social security
www.issa.int30/11/2009 8
Promoting excellencein social security
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The Centre’s six core product and service areas
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Stage 1: Obtain knowledge
Promoting excellencein social security
www.issa.int
Obtain knowledge: The ISSA Guidelines
Guidelines for 8 core areas:Good GovernanceService QualityInformation and Communication TechnologyContribution Collection and ComplianceInvestment of Social Security FundsReturn to Work and ReintegrationWorkplace Health PromotionPrevention of Occupational Risks
Guidelines in preparationActuarial ValuationsCommunication by Social Security InstitutionsExtension of Coverage to Difficult-to-Cover Groups
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30/11/2009 13
The guideline:standard or principle
What: Structure
How: Mechanism
Selected good practices
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Stage 2Define priorities
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Select your level of priority and
implementation
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The action plan analyses the
comparison between priority and
implementation
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The ISSA Barometer benchmarks your performance against international averages and best in class
Define priorities: Barometer
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Stage 3 Implement improvements
Promoting excellencein social security
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The ISSA Academy offers:Workshops for managers from member institutions to exchange experiences and identify solutions in implementing improvement initiatives based on ISSA GuidelinesDiploma training programmes for ISSA Guidelines in collaboration with accredited training institutionsAn e-learning environment for each Guideline including FAQs and other tools
Implement improvements
Promoting excellencein social security
www.issa.int 22
The ISSA Support CentreProvides technical advice and support to members working towards administrative improvements based on ISSA GuidelinesThe service provides technical support by experts from the ISSA Secretariat or facilitates access to external experts or experienced member institutions if more substantial support is required.
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Stage 4 Achieve recognition
Promoting excellencein social security
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Achieve recognition
ISSA offers recognition to member institutions that have implemented one or several ISSA Guidelines
Assessment of achievements and formal recognition by the ISSA
Promoting excellencein social security
www.issa.int
Implementation 2013-2016
2013• Presentation of eight guidelines and launch of the Centre at
the World Social Security Forum in Qatar
2014• Launch of technical advice and support service• Communication and promotion campaign
2014 • Launch of ISSA Academy
2015 • Launch of ISSA Recognition
2016• Launch of additional ISSA Guidelines at World Social Security
Forum
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Promoting excellencein social security
www.issa.int
5 steps to excellence1. Select the sets of Guidelines important to your organization
2. Complete the online self-assessment, and receive a prioritized action plan
3. Connect with the ISSA Support Centre for advice in implementation, and access to experts in your field
4. Participate in the ISSA Academy workshops for practical support
5. Evaluate your progress and gain ISSA recognition
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www.issa.int/excellence
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