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CIOs will disappear in 10 years Role of CIO will disappear within 10 years. When IT standard, organisations no longer need CIOs. Until then organisations still need CIOs. But role often ill-defined, confused & misunderstood. More than half of CIOs said no clear definition of role. 71% of senior managers & 91% of analysts agree. Many CEOs & executives don’t understand what is required for CIO to be successful. No standard role for the information officer. IT dependent on needs of organisation. Cranfield School of Business & Deloitte research. Cranfield School of BusinessDeloitte
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The Independent CIO
Bill Limond
Independent CIO Heythrop Park
4th October 2012www.Limond.com
The Independent CIO
CIOs will disappear in 10 years
• Role of CIO will disappear within 10 years.• When IT standard, organisations no longer need CIOs.• Until then organisations still need CIOs. • But role often ill-defined, confused & misunderstood.• More than half of CIOs said no clear definition of role. • 71% of senior managers & 91% of analysts agree.• Many CEOs & executives don’t understand what is
required for CIO to be successful.• No standard role for the information officer. • IT dependent on needs of organisation.• • Cranfield School of Business & Deloitte research.
Independent CIO :-• City of London • British Gas• BAESYSTEMS• Pilkington• UK Government• Alghanim - Kuwait & India• Audit Commission• Service Corporation International • Rexam Print• BP – Group IS Strategy
UK Government Advisor • Programmes, Projects & Procurement
Bill Limond – CIOSpeedy CV
CIO Role
• Lead• Business Solutions• Business Knowledge• Information Management• Strategy• Deliver – Results • Value for Money• Informed Purchaser
BusinessStrategy
DirectionCapabilities
CHANGE
IMStrategy
Possibilities
Business & IM Strategy
INNOVATION
INNOVATIONCHANGE &CIO= ORIGINATOR
Value/Knowledge
IT
IS
InformationManagement & Business
Process
KnowledgeSharing
ITService
Business
Strategy
IM Value ChainIT IS IM & BP Knowledge Sharing
Knowledge
Data
Information
IM Value Chain - Before
KS
I M
I S
I T
Gaps and the Wrong Emphasis
Strategy
ServicesTechnology Business
Knowledge
Information
Data
IM Value Chain - After
Technology Business
Strategy
Services
Business Emphasis - no gaps
Knowledge
Information
Data
ISIT
IM
KS
“In the End
All that we have to manage is -
Information.”
Information?
CIO
Facilitate & improve - cost effectively :-
Management & Communication of
Information
Streamlining of Business Processes
Knowledge Sharing
Mission
IM Supply Chain
How?
Strategy
DoProgs &
Projects
Run Service
Delivery
Shared Services & Infrastructure
Leadership
What? Business
Need
Client Focus - IM Lifecycle
WHAT? HOW?
RUN DO
Lifecycle
ClientFocus
Change
Continuity
Delivery
Strategy
Programs & Projects
Business Solutions
Customer Service
Strategy
What?Business & IM Vision
How?Strategy
ProgramDelivery
RunService Delivery
Architecture Planning
Business Thinking
CIOLeadership
Supplier Development
Informed Buying Managing Programs &
Projects
Making Technology
Work
Operations
Relationship Building
CIO Olympic Rings of Success
ExecutiveInformation
Business Applications
Shared Services
Infrastructure
IM – Governance‘Greek Temple’
• DIRECTION
• INTEGRATION
• CHANGE MANAGEMENT
GOVERNANCE
IM – Governance
Mandatory
SBUs
Local
SBU3
HQ
SBU
2
SBU1SBU
4
‘Dart-board’
IM PrinciplesKISS…
• Simple• Standardise• Streamline• Share• Secure• Integrate
Today
MobileBYOD‘Consumerisation’Social Media
Cloud
Cloud?
Utility?
Photo: Crispin Hughes/Oxfam
Utility
Cloud = UtilityBenefits
• Agility• Scalability• Utilisation Efficiency • Peak load Capacity• Location & Device Independent• Ways of Working
Cloud = UtilityBenefits
• Centralisation• Reliability• Security• Cost – Revenue v Capital• Maintenance
Cloudy Issues ?• Loss of Control• Location & Device Independent• Security• DPA, FOI, Patriot Act • IPR• Peak load Capacity• Centralisation• Reliability• Cost - Caveat Emptor
• Information as Competitive Weapon• Customer Intimacy, Flexibility and Agility, • Streamline Decision & Business Processes• Minimise Costs• Focus - Strategic Imperatives• Align - CSFs/CBPs• Manage Customer relationships (CRM)• Exploit & Share Knowledge• Sweat the Assets
Where do we need to be?
AIMS
Bridge Business - I.T. GapBusiness OwnershipCustomer FocusProvide Global Reach Instant fingertip access to InformationFlexibilityReduce costsSpread best practiceStandardise & Integrate where necessary
How? • Bridge Business - IT Gap
• Form Key Alliances
• Quick Wins - Credibility
• Rationalise Strategic Information
• Standardise, Simplify & Integrate
• Train and Empower End Users
• Steering Boards & Working Groups
• Develop “Hybrids”
CIO Desirables?
• Leadership & CREDIBILITY• ‘Gravitas’ & Presence• Business Client Understanding• Find the “Key Stone” – Decision Maker• Intelligent Customer• Focus & Persistence• Stress Handling Ability
CIO Desirables?
• Respect for People & Empathy• “Can Do” Attitude & Energy• Networking & Communication• Sensitivity - Political & Environmental• Adaptability & Flexibility• Carpe Diem – Strategic Opportunism• GSOH
CIO Role
• Lead• Business Solutions• Business Knowledge• Information Management• Strategy• Deliver – Results • Value for Money• Informed Purchaser
CIO or DIM
•
Understand the Business
•
Be the Business
•
Hybrid
•
Exploit ICT
•
Bridge the GAPS
1. Let users pull - don't push I.T. (too much)
2. It's easy for the organisation to tie itself in I.T. knots
3. Harness the potential
4. Keep your balance
5. Avoid the lynching party
CIO Rope Tricks
CIOs will disappear in 10 years?
• Career Is Over?
• When IT standard, organisations will no longer need CIOs?
• Organisations still need CIOs
• Information ASSET
• Change & Innovation Originators.
“In the End
All that we have to manage is -
Information.”
Information?
The Independent CIO
The Independent CIO
Bill Limond
Independent CIO Heythrop Park
4th October 2012www.Limond.com
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