View
214
Download
0
Category
Preview:
Citation preview
tf: (800) 288-6044 | w: www.EffectiveResources.com
Barry L. Brown, SPHR, CCP
PresidentEffective Resources, Inc.
October 7, 2006
Developing Credibility – Developing Credibility –
The Key to Getting to the Next LevelThe Key to Getting to the Next Level
tf: (800) 288-6044 | w: www.EffectiveResources.com
Credibility defined …
• Webster defines “credible” as “that which can be believed; believable; reliable.”
• Other synonyms include:
– Trustworthiness
– Integrity
– Sincerity
– Honesty
tf: (800) 288-6044 | w: www.EffectiveResources.com
Two types of credibility …• Personal
– Family– Friends– Neighbors
• Professional– Peers– Subordinates– Management– Vendors
tf: (800) 288-6044 | w: www.EffectiveResources.com
So what’s the big deal ??• I measure up pretty
good compared with others in the company.
• I measure up to the people I know.
• I’m doing pretty good.• I’ve been elected to
my professional association Board.
tf: (800) 288-6044 | w: www.EffectiveResources.com
What if …
• Your customers were the ones giving out the raises?
• Your first introduction to someone new is a copy of your credibility ratings?
• A prospective employer knew how many reports were late, inaccurate, or meaningless and what your staff really thinks about you?
tf: (800) 288-6044 | w: www.EffectiveResources.com
Measuring your credibility …
• There are five (5) questions.
• Rate each question from 1-5.
5 = Almost always
4 = Usually, but occasional lapses
3 = Lots of the time, but frequent lapses
2 = Some of the time
1 = Not as often as I would like
tf: (800) 288-6044 | w: www.EffectiveResources.com
The credibility quiz …
Family Friends Peers Staff Mgmt Vendors
1. I’ll have it to you by Friday morning
2. I’ll meet you there at 2:00pm.
3. It will cost about $2,500.
4. I never got your email.
5. I’ll return your call tomorrow.
tf: (800) 288-6044 | w: www.EffectiveResources.com
Credibility quiz …
1. I’ll have it to you by Friday morning.
2. I’ll meet you there at 2:00pm.
3. It will cost about $2,500.
4. I never got your email.
5. I’ll return your call tomorrow.
tf: (800) 288-6044 | w: www.EffectiveResources.com
Your credibility index …
• If you scored less than 3 in any box, you’ve got some work to do.
• Do you see any patterns?
• Are there any differences between groups?
• Would the groups we used rate you any differently if they were doing the rating?
• Would your spouse, your best friend, your children rate you any differently?
tf: (800) 288-6044 | w: www.EffectiveResources.com
In short …• Your ratings are who
you are• Your ratings reflect your
values• Your ratings are what
people say about you• Your ratings are the
foundation of becoming a strategic partner
tf: (800) 288-6044 | w: www.EffectiveResources.com
Strategic partner traits …
• Dependable• Trustworthy• Change agent• Proactive• Team player• Independent thinker• Respected by others• Discreet
• Strategic thinker• Leads by example• Works smart• Shares the vision• Understands the
business of business• High integrity• Highly competent
tf: (800) 288-6044 | w: www.EffectiveResources.com
Getting ready to move up …
• Become the administrative expert
• Become a leader and lead by example
• Become a change agent
• Think outside the box• Understand the
business of business
tf: (800) 288-6044 | w: www.EffectiveResources.com
Become the administrative expert
• Get rid of paper• Streamline it• Maximize the
software• LISTEN• Learn to crunch
numbers• Keep current• KISS
tf: (800) 288-6044 | w: www.EffectiveResources.com
Become a leader …
• Be empathetic• Be discreet• Stand your ground• Learn and practice
“best practices”• Give credit where
credit is due• Improve your ratings
tf: (800) 288-6044 | w: www.EffectiveResources.com
Lead by example …
• Rumors – don’t do it• Lunch - listen• Time management• Commitments• Call backs• Quality work• Integrity• Take the blame
• Watch your ego• Mentor• Be patient• Win-win style• Add value• Watch your image• Give honest
appraisals• Coach and counsel
tf: (800) 288-6044 | w: www.EffectiveResources.com
Become a change agent …
• Be a catalyst for positive change
• Manage change well• Question everything• Don’t look for praise• Walk the talk• Deal with it• Doubt in private
tf: (800) 288-6044 | w: www.EffectiveResources.com
Think outside the box …
• Try crossword puzzles to get a feel for creativity
• Learn to brainstorm– Start with the end in
mind– Don’t evaluate ideas– Let yourself go– Short spurts are better
than marathons
• Forget the surveys
tf: (800) 288-6044 | w: www.EffectiveResources.com
Learn the business of business …
• Learn to read the financials
• Learn about your business– Key accounts, geographic areas, markets– Impact of changes (especially HR related)– Current direction and timeline
• Learn the language of management– MONEY– Rates of return
tf: (800) 288-6044 | w: www.EffectiveResources.com
12 ways to become a partner …
• Keep current
• Become financially astute
• Understand the business
• Lead by example
• Audit yourself and your function and get better than you were before
• Speak management’s language
tf: (800) 288-6044 | w: www.EffectiveResources.com
12 ways to become a partner …
• Become an internal consultant
• Be creative
• Be a team player
• Become comfortable with conflict
• Communicate – KISS
• Demonstrate personal integrity and competence
tf: (800) 288-6044 | w: www.EffectiveResources.com
Leveraging your credibility …
In the …
• Company
• Labor market
tf: (800) 288-6044 | w: www.EffectiveResources.com
Credibility in the company …
1. Consistently exhibit the characteristics CEO’s desire in a Strategic Partner
2. Be patient
3. If the leadership team knows you’re for real, they will BEG you to join the team.
4. Don’t stop earning your place at the conference table once you’ve “arrived.”
tf: (800) 288-6044 | w: www.EffectiveResources.com
Credibility in the market …
• Word does get around
• Solid jobs in volunteer positions can be
fast tracks to other opportunities
• Credibility is worth between $5,000 and
$15,000 in the market place
• Your reputation in the marketplace is
priceless !!
tf: (800) 288-6044 | w: www.EffectiveResources.com
Barry L. Brown, SPHR, CCPEffective Resources, Inc.
(800) 288-6044
www.EffectiveResources.com
Barry@EffectiveResources.com
Recommended