Terrence Verity, CIO Seneca College Toronto Canada€¦ · C onducted online banking/transaction s...

Terrence Verity, CIO

Seneca College Toronto Canada

Seneca College

Our Vision is to lead in• In Student Success……

– by preparing today’s learners for tomorrow’s communities and workplaces

• In Access to Higher Education……

– by developing comprehensive programming, multiple pathways and supports for students to achieve their educational goals

• In Learning…...

– by providing excellence in education and skills development, and by encouraging all Senecans and others in the community to be lifelong learners

Seneca College

Our Vision is to lead in• In Applied Research……

– by contributing economically and socially with solution-focused research activities in collaboration with business, industry, social agencies, other institutions of higher learning, and government

• In Innovation……

– by developing a culture that encourages risk-taking, entrepreneurship, flexibility, and by embracing change in the interest of organizational effectiveness

• In Our Commitment to People…...

– by creating dynamic working and learning communities that value people and support inclusion, initiative, personal development and mutual well-being

Seneca College

Our Vision is to lead in• In Our Commitment to Diversity and

Equity in Employment……

– by enhancing a diverse workforce that promotes, reflects, and supports our diverse college community…

Operating Budget $250,000,000

Academic 58.4%

Ancillary 11.8%

Plant/Property/Capital 11.4%

Administration 9.4%

Other 1%

Student Services 8%

Profile - Fiscal

Profile - Fiscal

• Capital Projects $117 Million

Technology Enhanced Learning Project Newnham Expansion

Seneca Campuses

• Toronto Area - Nine Locations

– Newnham

– Seneca@York

– King

– Markham

• China

– Fouszhou

Master Plan - Student Growth

0

5000

10000

15000

20000

250001

96

7

19

69

19

71

19

73

19

75

19

77

19

79

19

81

19

83

19

85

19

87

19

89

19

91

19

93

19

95

19

97

19

99

20

01

20

03

20

05

Students

New Growth

Seneca Student Profile• Full-time students 20,000

• Part-time students 90,000

• More than 45,000 full-time and part-time students pass through Seneca’s campuses each week

International Students

• Largest number of visa students at an Ontario College - more than 3,600 students

• Countries - 75

• Languages - 70

Full-time Faculty and Staff

• Faculty - 668

• Administrative - 130

• Support - 596

• Total = 1,394

Ca na dian抯抯抯抯 Online Ac tiv itie s

1 0

1 0

1 8

2 0

3 5

3 8

4 3

4 3

4 5

4 5

5 0

5 1

5 2

8

1 2

1 3

1 1

8

8

8

1 4

9

1 2

5

4

6

2 7

0 2 0 4 0 6 0 8 0

Bought/sold inve s tments

T aken a course dir ec tly onl ine

C onduc ted a voice conversation

Pos ted a r esume

R esearched inves tments

Purchased produc t/ser v ice dir ec tly onl ine

D ow nloaded mus ic or MP3 fi les

C ompar ison shopped

U sed Ins tant Messaging

C onduc ted onl ine bank ing/tr ansac tion s

Looked at job pos tings

C licked on w ebs ite ad ver tisement

R esearched schools and programs

% H a ve e ve r d o ne % L ike ly to d o in 12 mo n th s

(Percentage of respondents)

Earned a degree, diploma or cer ti ficatedir ec tly onl ine

e-Learning

e-Services

e-Living

@

Seneca College

Internet Based Learning Plans

• 10% of all Programs fully on-line

– 15 full programs

– 400 + subjects

– IBL support for every subject – 20,000 sections +

• Strategic Investments

– Fiscal resources

– Knowledge resources

– Learner relationship resources

Academic IT Plan

Highlights

• $6,000,000 annual budget

• Partnership with students since 1995

• 3 Year plan - reviewed annually

• Sets fees and priorities for IT

• Ensures open and equitable access

• Provides a stable source of funding for academic infrastructure

• Supports on-line learning development

e-Learning (e-Living @ Seneca)

• Enhance student learning

• Enhance access to learning

• Improve efficiency in learning

• Prepare graduates for new career requirements

• Increase College’s student capacity and develop new markets

• Develop lifelong learning skills

• 10% objective for e-learning delivery

e-Services (e-Living @ Seneca)

• Web-based student registration and financials (SIRIS)

• Web-based student surveys

• Web Bookstore

• Web exam schedules

• Career Counselling and Placement

• Financial Aid information

• Web-based alumni services

e-Seneca

• Service Orientation

– Add value in all processes - academic, business and support - customer focus

• Integrated database allows integrated applications (educational ERP)

• No silos of excellence

• Integrated applications focus on client needs, ownership and empowerment

What is My.Seneca?

My.Seneca provides all Senecans with access to the:

• Learning System

• Content System

• a wide range of features and services including registration, timetables, attendance, professional development, e-mail, bookmarks, and much more…

Seneca, Blackboard & Sun Microsystems

• Sun Centre of Excellence in Enterprise Knowledge Distribution

• Product Development Partner

• Building Block Developer

• Beta testing site

• Community Memberships

– BASA (Blackboard Advanced System Administrators)

– OBUG (Ontario Blackboard Users Group)

My.Seneca Facts

• Every course has web support

– 25,006 course shells(4 semesters)

• Every Student has a personalized My.Seneca

– 68,326 Student accounts

• Every Faculty has a personalized My.Seneca

– 3,627 Faculty accounts

• My.Seneca server

– 1 million hits per day

My.Seneca: Community System

• Customizable Portal Environment

– Accessed by all Faculty, Staff, Students

• Divided into various tabs

– My.Seneca Home, Employee Services, Student Services, My Stuff

My.Seneca: Community System

• Modules

– Can be personalized

– Present ‘snapshots’ of information and links to services

• Building Blocks

– Who’s Online

– Subject Duplicator

eLearning@Seneca

The KPI results indicate that:

81% and 76% Strongly Agree and Agree with statements below:

“I am satisfied with my experieince

using MySeneca (the Internet) as a

means to obtain information about

my courses.”

“I am satisfied with my experience

using MySeneca (the Internet) as a

means to obtain information aobut

services and resources at Seneca.”

eLearning@Seneca

67% of the students say that:

“For some of my courses, I would prefer to have a combination of both in-class and on-line (Internet) learning opportunities…..”

eLearning@SenecaA Blended Learning Environment

The face to face Classroom

• Content Setting

• Interpretation/Analysis/

Synthesis

• Personal Observation

• Just in time explanation

• Listening and Empathy

My.Seneca

• Multiple sources and types of content

• Web resources

• Exploration and Research

• Enhanced visualization

• Asynchronous discussion/debate

Content System

A whole new world of possibilities:

• Virtual Hard Drive Space

• Collaboration on Document Creation and revision

• Ease of sharing

• Ease of updating content linked to in a number of course sites

• ePortfolios

• eReserves

Content System@Seneca

“I am teaching four sections of the same course and it has been very

tedious and time consuming to change and update my information. I was

not sure I was going to use my course sites at all and then I found out

about the Content System, what a difference that has made! I post a file in

one place, link to it and then it is so easy for me to update my

information.”….Professor

“I think Content System has amazing potential! A virtual hard drive and

tools for virtual interaction are phenomenal concepts for our progressively

busy professionals. It is imperative that all members ‘buy-in’ to the

concept and take advantage of what it can offer.”….Admin Assistant

2 months in production over 16,000 user accounts created!

What’s Ahead - Students

• Realtime – All the time –Everytime – Just in time

• Web services for everything

• Anywhere – Everywhere – Everyone

• Customized & Modular Learning

– Learning Object Repositories

• ePortfolios – Storage and Servers

What’s Ahead - Faculty

• Realtime – All the time – Everytime –Just in time

• Web Services (Admin tools, PD, HR, Finance)

• Reliability – (CMS production system)

• Anywhere – Everywhere – Everyone

• Incremental not revolutionary technology (for some)

• Big technology (HPC, Grids) (for others)

• Digital Library

• Privacy, Security, Trust

What’s Ahead - Staff and Administration

• Realtime – All the time –Everytime – Just in time

• Web-based Services (KM, Collaboration, Communication, Decision, Process)

• Reliable technology

• Anywhere – Everywhere –Everyone

• Training, Support

• Security, Privacy,Trust

eLearning@Seneca

• A work in progress

• Reflection in Action

What’s Ahead - CIO

• Resources

• Integrated Enterprise Systems (Web Services)

• Security, Privacy, Identity

• Planning

• Academic IT (Faculty, LO, ePortfolios, performance computing, Digital Library)

• Scalable Infrastructure

• Portals (standards, strategies, implementation)

• Business Continuity & Disaster Recovery

The Value Proposition Shift

• Learner relationships

• Lifelong relationships

• “More” than academic content

• Shift in core business

Transformation

Relationships

Business Processes

Customer Relationship Management

Learner Relationship Management

Relationship is about adding value in all interactions with the learner

A successful relationship lasts forever