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Terminal Quality Management Overview 2010. Agenda. Scope Requirements Benefits Process Recommendations for TQM implementation Fees Contact. TQM scope overview. Scope - PowerPoint PPT Presentation
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TÜV SÜD Product Service GmbH
Terminal Quality ManagementOverview
2010
TÜV Product Service Ltd
Agenda
• Scope• Requirements • Benefits • Process• Recommendations for TQM implementation• Fees• Contact
TÜV Product Service Ltd
TQM scope overview
Scope1. Relevant devices:
Terminal Level 1 Components- for contact: InterFace Modules (IFMs) - for contactless: Proximity Coupling Devices ( PCDs)
2. Relevant Vendors: Vendors developing products embedding an IFM or a PCD
Requirements3. Same structure as ISO 9001
4. Focus on configuration management
MethodologyBased on assessment of questionnaires with surveillance by audits.
TÜV Product Service Ltd
TQM scope - EMV Level 1 Vs Level 2
7 Application
6 Presentation
5 Session
4 Transport
3 Network layer
2 Data link layer
1 Physical layer
Lev
el 1
Lev
el 2
OSI Model EMV Specifications
Level 2 Component
=
Application
Level 1 Component
=
IFM for contact
Or
PCD for contactless
Product Components
TQM only focuses on Level 1 Component (s)
TÜV Product Service Ltd
TQM scope - Product Configurations in the field
• Fully Integrated TerminalTerminal
PCD/IFM
Level 1
Level 2
• Terminal and Intelligent Card Reader
TerminalPCD/IFM
Level 1
Level 2
Card Reader
• Terminal and Transparent Card Reader
TerminalPCD/IFM
Level 1
Level 2
Card Reader
PCD = Proximity Coupling DeviceIFM = InterFace Module
= Products subject to TQM
TÜV Product Service Ltd
TQM scope - Terminal Type Approval Level 1
TerminalLevel 1
Terminal Type Approval Level 1 testing
TTA L1Success
One sample
Prototype/ Pre-series
Valid only for the tested sample:
• Specific Level 1 component containing specific HW + SW
• Embedded in specific product (s)
• Is compliant with the relevant specification
The vendor has been able ONCE to develop ONE compliant product configuration
TÜV Product Service Ltd
TQM scope - Terminal Level 1 within a Product
Level 1
Level 1 Component interface
Part without impact on PCD/IFM functionality
Product
Product
Level 1 component: PCD or IFMA change in one of
these parts may impact the PCD/IFM
functionality
TÜV Product Service Ltd
TQM scope - EMVco policy on changes
1. Major change does require new Type Approval
2. Vendor is responsible for assessing whether the change is minor or major and for demonstrating to the Acquirer that the change is minor.
Source EMVco bulletin 11
TÜV Product Service Ltd
TQM requirements
• TQM requires the vendor to have implemented a Configuration Management System ensuring that:
1. The identification of the PCD/IFM and the PCD/IFM interface is sufficient and allows efficient impact analysis of changes on EMV compliance
2. Appropriate processes are implemented to control and improve the Product configuration management from R&D to maintenance.
TÜV Product Service Ltd
TQM requirements - Configuration management
• MasterCard needs to be confident that:
1. Product configuration is controlled by the Vendor» Identified» Recorded» Checked
2. Impact of changes is assessed3. Subsequent unauthorized alterations are prevented
(guidelines for maintenance, process for information release to manufacturing sites, etc..)
That is the TQM purpose
TÜV Product Service Ltd
• A TQM Label gives confidence that products are compliant with level 1 spec.
– products manufactured in volume,
– products which embed an approved IFM or PCD, but different from the tested model,
– products which embed an updated version of an approved IFM or PCD,
TQM added value
TÜV Product Service Ltd
Benefits
• For the Acquirer– Vendor change management is reliable and takes into account EMVCo change
policy– Configuration management of the products will be controlled and continuously
improved by the vendor .– Interoperability issues will be managed following a controlled process by the
vendor.
• For the Vendor– A means to demonstrate to Acquirers that changes done on their products are only
minor changes.– Allow more design flexibility with less cost for approvals. – Give a marketing advantage.
TÜV Product Service Ltd
TQM process - Overview
Mandatory process
Conditional process
MasterCardTQM Label
Vendor Registration with Assessment Body
Product Registration
TQM Compliance Assessment
Test of Product SamplesTQM Audit
TQM Label Recommendation and Preparation
TQM Label Grantingby MasterCard
Su
bco
ntr
act
ed
to
Ass
ess
me
nt
Bo
dy
RenewalCompletion of
TQM Questionnaires
TÜV Product Service Ltd
TQM process - Outsourcing
• MasterCard has arranged for its Terminal Quality Management scheme to be administered by TÜV Product Service.
From now on, the TQM primary contact is:
Mr Dale WHITAKER
tqmtuv@tuvps.co.uk
+44-1489-558342
• All your requests for registration, product plan number, documentation, granting of labels, TQM project management, etc. should be sent directly to tqmtuv@tuvps.co.uk
TÜV Product Service Ltd
TQM process - Product registration
• Objective– Identification of each Vendors IFMs or PCDs requiring a TQM label. – Agreement on submission timescale
• Key Steps– Vendor completes an Application Form listing all IFMs/PCDs that need a TQM
label) and proposes dates for submission of TQM Questionnaires.– Assessment Body confirms the schedule or agrees with the Vendor on a
modified schedule.– Assessment Body assigns a TQM Project Plan number for each PCD or IFM
that needs one.• Outcome
– Acknowledgement granted by granting of Project Plan number*.
( * formerly called action plan number)
TÜV Product Service Ltd
TQM process - TQM is not required for
– Terminals not subject to TIP, (Terminal Integration Process)– End-of-life products (no longer being manufactured)
TÜV Product Service Ltd
TQM process - Questionnaires
Vendor Organizational Description
(VOD)• Valid whatever the PCD or IFM• Objectives:
– Configuration Management System description
– Identification of organizational changes done after last assessment
– Corrective actions follow up,
Type Identification Description
(TID)• Specific to one PCD or to one IFM• Objectives:
– Description of the TTA L1 tested configuration
– Description of all the PCD/IFM “evolutions”
– Description of all the PCD/IFM implementations within products
– Identification of product changes done after last assessment
– Corrective actions follow up,
Based on self-assessment
TÜV Product Service Ltd
TQM process - Recommendation to MasterCard
• Objective– The assessment body to make a recommendation to
MasterCard concerning the TQM Label* granting• Key Steps
– Assessment Body send to MasterCard:• The list of IFMs/PCDs involved in the TQM project• A management summary of the TQM project• The final audit report(s), if any• A recommendation for the granting of TQM label(s).
*Note that “TQM Label” means a unique reference allocated to an IFM/PCD following MasterCard’s acceptance of the TQM recommendation. Vendors will receive a “Statement of Compliance” listing all their TQM Labels. A physical label is not required to be attached to a terminal.
TÜV Product Service Ltd
Recommendations for TQM implementation:
• Keep written documentation simple – No need for translation into English– Shorter is better– Just improve existing documentation when needed
• Use existing processes– Just improve existing process when needed
• Use existing tools
TÜV Product Service Ltd
TQM pricing for EMV Contact and PayPass services
Note 1: Vendor Registration + 1 or 2 VODs + First TID
Amounts in EUR Initial Fee Annual Renewal Fee
Fee 1 TQM Program Fee (Note 1) 6 500 € 3 500 €
Fee 2 Per additional VOD 2 000 € 1 000 €
Fee 3 Per additional TID 1 250 € 800 €
Fee 4 Per additional Manufacturing Site 1 250 € 800 €
Fee 5 Audit Defined by TUV-PS Defined by TUV-PS
Delivered by TÜV Product Service
TÜV Product Service Ltd
Contact
• TQM assessment body contact:– tqmtuv@tuvps.co.uk
• MasterCard contact (for escalation purpose only):– tqm@mastercard.com
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