Tel: 01629 888269 email: info@mediation-matters.co.uk © Mediation Matters Ltd A New Way To Reduce...

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A New Way To Reduce Costs and Improve

Productivity…

and Avoid the Stress of an Employment Tribunal!

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Employment Mediation Services

Impartial Mediation Throughout EnglandPublic SectorPrivate SectorSmall Businesses, SME, Blue ChipMediation Focus Group to Launch Soon

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What Is Employment Mediation?

“Employment mediation is an alternative form of conflict resolution that aims to help 2 or more people who are experiencing problems at work to reach an agreement and move forward amicably.” (Chisholm, 2010)

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What Is Employment Mediation?

• Voluntary process

• Confidential

• Non-binding to point of agreement

• Privileged

• Introduced at any stage of dispute

• Allows the parties to retain control

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What Issues Can It Help With?

• Bullying• Harassment• Discrimination• Disagreements• Miscommunication• Professional misconduct• Poor performance• Director or management

disputes

• Reinstatement of position at work

• Breakdown of working relationships

• Perceived unfair / unequal treatment

• Return to work following sickness absence

• Return to work after work related stress absence

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The Root of Conflict

DifferentConcerns

DifferentBeliefs

DifferentNeeds

DifferentAttitudes

DifferentPositions

Conflict

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Trigger Points

• Frequent or prolonged sickness absence

• High staff turnover

• Constant fire fighting

• Dip in performance levels

• An aversion to attending work

• Feeling of unfairness and inequality

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How Does Mediation Work?

• Initial telephone conversation• Sign an agreement to mediate • Compile an individual statement • Meeting• Agenda for the day• Series of individual meetings• Negotiation• Agreement

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Employment Mediation Benefits

• Confidential• Low stress• Achieves results• Retain valued staff• Increased productivity• Increased morale

IT SHOULD ALWAYS BE ENTERED INTO FULLY AND FOR THE RIGHT REASONS!

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• Relatively informal• Minimal management and employee preparation

time required• Quick turnaround from enquiry to delivery and

agreement• Interim progress reviews • Additional support available from an independent

development coach if requiredALWAYS TALK THINGS THROUGH FIRST!!!!!

Additional Benefits

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Refer Us With Confidence

• Accredited and vetted workplace mediators• Natural facilitators• Great listening skills• Non-judgmental• Completely impartial• Committed to Professional Development• Won’t mediate matters that could present a

conflict of interest

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Happy To Talk To

• HR Consultants• Company Directors• Trade Associations• Employment Lawyers• HR or H&S Managers• Disgruntled Employees• Trade Union Members or Officials• Commercial Solicitors and Accountants• Worried Friends, Family and Colleagues

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Final Note

It’s always important to talk about problems at work. If that doesn’t resolve matters, Mediation Matters Ltd specialises in helping resolve problems in an efficient, low stress, cost effective way, enabling companies and individuals to focus on their priorities rather than fire-fighting. Visit www.mediation-matters.co.uk for more information or to download a factsheet.

We’re always happy to talk!

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© Mediation Matters Ltd www.mediation-matters.co.uk

Julia ChisholmMediation Matters Ltd

www.mediation-matters.co.uk

Thanks to Debbie Inglis of Square Two Development Ltd for making sure we didn’t have to go back to Square One when we created this

presentation! www.squaretwo.co.uk