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Technical Innovations. Presentation 3. Overview. Company Background System Requirements Synopsis Alternative Matrix Pre-Packaged Software Outsourcing Cloud Computing Custom Development Implementation Plan Lesson’s Learned. Company Background. - PowerPoint PPT Presentation
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Technical Innovatio
nsPresentation 3
Company Background System Requirements Synopsis Alternative Matrix Pre-Packaged Software Outsourcing Cloud Computing Custom Development Implementation Plan Lesson’s Learned
Overview
National Tint and Trim is a small, locally owned audio and tint store in Ruston, Louisiana. It has a minimum amount of employees and has been conducting the majority of it’s business the conventional way: hard copy. As the company’s customer base continues to grow, it would like to make it’s business processes more efficient.
Company Background
National Tint and Trim requires an information system that will integrate website functionality with inventory automation, appointment scheduling, online quoting, tracking consumer buyer statistics, and improving customer service. This will allow customers an ease of access to the information while improving the company’s image. This will be accomplished by integrating the business and suppliers through a central database.
System Requirements
Alternative Matrix National Tint and Trim
Economic Alternative 1: Packaged Software Score Alternative 2:
Outsourcing Score Alternative 3: Cloud Computing Score
Alternative 4: Custom Development Score Weighted Score
NPV $21,626.30 -$15,062.28 $2,855.75 -60,335.83
Return On Investment 176.06% -11.19% 4.00% -54.94%
Tangible Benefits
Reduced inventory costs by 5% of yearly inventory costs
Increase efficiency by 5% of yearly sales
Reduce labor by $2,600 per year 5
Increase efficiency (5% of sales)
Reduce Risk Reduced Labor
Costs
4
Reduced Maintenance Costs
Lower Infrastructure Cost
Reduced Installation Cost and Testing
Reduced Information Technology Yearly System Assessment
5
Space Freed Reduce Inventory
Costs
2 20
Intangible Benefits
Better Supplier Relations
Increase Company Reputation
Increase Quality of Service
4
Better Supplier Relations
Increase Company Reputation
Increase Quality of Service
More time to complete projects
3
Access System From Any Browser
Increased Scalability
Easy Implementation
Frees Up Internal Resources
Document Compatibility
Increased Data Reliability
Device Independence
3
Better supplier relations
Increase positive company reputation
Increase quality of service
3 15
Technology Alternative 1: Packaged Software Score Alternative 2:
Outsourcing Score Alternative 3: Cloud Computing Score
Alternative 4: Custom Development
Weight
Familiarity with Business Process
Team: Basic knowledge
regarding National Tint and Trim business processes
Novice knowledge base of the Quickbooks Point of Sale and Appointment-Plus software packages
Client: Mr. Merritt has a
general knowledge of the way Quickbooks software packages work.
Mr. Merritt has no knowledge of the way Appointment-Plus software works.
3
Luxoft: Luxoft is a global
company that has built a proven reputation for tailoring system projects and applications to meet the business needs for all of its clients.
Client: National Tint &
Trim has been serving the community of Ruston for nearly 10 years. Tim Merritt is the sole creator and owner of National Tint & Trim and has developed the business processes in use today.
4
Visual Online Data and Donnie Bell Design: No knowledge
regarding National Tint and Trim business processes
Unfamiliar with as-is system used to keep records of customers and related to inventory
Client: Expert knowledge
base Familiar with the
as-is system as manager of National Tint and Trim
4
Team: Novice knowledge
base regarding National Tint & Trim’s business processes.
Unfamiliar with the as-is system used to keep records of customers and related to inventory.
Client: Expert knowledge
base regarding National Tint & Trims business processes.
Familiar with the as-is system.
3 15
Familiarity with Technology
Team: One team member
of Technical Innovations has on-the-job experience with Quickbooks software.
All members of Technical Innovations have evaluated the demo version of Appointment-Plus software.
All members of Technical Innovations have a general background in an IT related fields.
Client: National Tint and
Trim management have a working knowledge of Quickbooks software editions.
Management has a general knowledge of the necessary hardware components of the system.
4
Luxoft: Each team
member is chosen through an intense recruitment process and selected among the best of individuals.
Luxoft specializes in providing services that go above and beyond the industry standards.
Client National Tint &
Trim management is familiar with the Microsoft Windows based operating systems.
Management has experience with the Microsoft Office™ Suite as well as Quickbooks™ software package.
Management contains the basic knowledge of web and internet functions.
5
Visual Online Data Software
engineering firm that specializes in inventory control online since 1988
Donnie Bell Design Graphic design
firm that specializes in web designing as well as graphic design
Client: Management has
no knowledge of visual online software or web design
Moderate knowledge base regarding Windows OS and Microsoft Office
5
Team: Broad range of
experience pertaining to hardware and software.
Client: Working
knowledge of QuickBooks, Windows OS, and Microsoft Office software.
3 25
Organizational Alternative 1: Packaged Software Score Alternative 2:
Outsourcing Score Alternative 3: Cloud Computing Score Weight
Support of Management
Timothy McCalman and Rodriguez Merritt plan to use the proposed system at their current location and future expansion to West Monroe.
Involvement from the Owner and Project Sponsor is critical.
5
Timothy McCalman and Rodriguez Merritt plan to use the proposed system at their current location and future expansion to West Monroe.
Involvement from the Owner and Project Sponsor is critical.
5
Timothy McCalman and Rodriguez Merritt plans to use the proposed system at their current location and future expansion site in West Monroe
4
Timothy McCalman and Rodriguez Merritt plans to use the proposed system at their current location and future expansion site in West Monroe
4 15
Support of Users
At the moment, the organization has under ten employees.
All employees will have access to the system with certain rights depending on user log in.
The owners will be in charge of what their employees can do within the system.
The customers will have access to the quoting and appointment-scheduling features.
5
All employees will have access to the system with certain rights depending on user log in.
Customers will be able to access the interactive website to enable efficiency within the company.
5
Employees will have access to the system with certain rights depending on user log in.
Employees will get the most use out of the online scheduling process because of their pay by job basis.
4
All employees will have access to the system with certain rights depending on user log in.
The owners will be in charge of what their employees can do within the system.
3 10
Weighted Total 440 435 430 295
Familiarity with Application Technical Innovations
Novice knowledge base with Quickbooks Point of Sale and Appointment Plus
Basic knowledge of the business processes of National Tint and Trim
National Tint and Trim Mr. Merritt uses Quickbooks for the accounting of
National Tint and Trim Very little knowledge of the Appointment Plus
software A tutorial will be provided for this software
Pre-PackagedTechnical Feasibility
Familiarity with Technology Technical Innovations
One team member with on-the-job experience with Quickbooks
All members have evaluated Demo version of Appointment Plus
All technical innovations members have general background in an IT related field
National Tint and Trim Working knowledge of the Quickbooks software Moderate knowledge base of Windows OS General knowledge of the hardware components of
this system
Pre-PackagedTechnical Feasibility
Project Size The to-be system will combine four major functions
including inventory management, appointment scheduling, price quoting, and tracking consumer buyer statistics.
Compatibility The current information system consists of a
software program along with online and paper based ordering from no more than four vendors.
The new system will contain an automated inventory system, online quoting process for auto tinting, as well as an online appointment scheduler.
Pre-PackagedTechnical Feasibility
Economical Feasibility (Should we build it?) : HIGH1. Development CostsQuickBooks Point of Sale Pro Bundle(Point of Sale Software, Bar Code Scanner, Credit Card Reader, and Receipt Printer) $1899.95Installation Costs and Testing $370.40Software Training $750.00
$3,020.352. Reoccurring CostsAppointment-Plus Gold edition software package $920.00/yr.Suddenlink 10mb Internet $420.00 /yr.IT Yearly System Assessment $1000.00 per yr.
$2,040.00
3. Total $5,060.35
4. Annual Tangible Benefits Increased Efficiency $3,250.00/yr. Reduced Inventory Costs $2,277.50/yr. Reduce Labor Costs $2,600.00/yr. Total Annual Benefits $8,127.50
5. Net Present Value $21,626.30 6. Return on Investment 176.06% 7. Intangible Benefit Better supplier relationsIncrease positive company reputationIncrease quality of service
Economic Feasibility
Year 0 Year 1 Year 2 Year 3 Year 4 Year 5BenefitsIncrease Efficiency $3,250.00 $3,250.00 $3,250.00 $3,250.00 $3,250.00Reduced Inventory costs
Excess Inventory will be eliminated. $2,277.50 $2,277.50 $2,277.50 $2,277.50 $2,277.50Reduce Labor costs $2,600.00 $2,600.00 $2,600.00 $2,600.00 $2,600.00Total Benefits $0.00 $8,127.50 $8,127.50 $8,127.50 $8,127.50 $8,127.50 $40,637.50in today's dollars $0.00 $7,696.50 $7,288.35 $6,901.85 $6,535.84 $6,189.24 $34,611.77
Costs One-time costs
$1,899.95Installation Costs and Testing $370.40Software Training $750.00 Total One-time costs $3,020.35
Recurring costs Appointment-Plus Silver edition software package $920.00 $920.00 $920.00 $920.00 $920.00
Suddenlink 10mb Internet $420.00 $420.00 $420.00 $420.00 $420.00 IT Yearly System Assessment $1,000.00 $1,000.00 $1,000.00 $1,000.00 $1,000.00Total Costs $3,020.35 $2,340.00 $2,340.00 $2,340.00 $2,340.00 $2,340.00 $14,720.35in today's dollars $3,020.35 $2,215.91 $2,098.40 $1,987.12 $1,881.74 $1,781.95
Net $(3,020.35) $5,787.50 $5,787.50 $5,787.50 $5,787.50 $5,787.50in today's dollars $(3,020.35) $5,480.59 $5,189.95 $4,914.73 $4,654.10 $4,407.29NPV $21,626.30Assumed interest rate 5.60%ROI 176.06%
QuickBooks Point of Sale Pro Bundle(Point of Sale Software, Bar Code Scanner, Credit Card Reader, and Receipt Printer)
Pre-Packaged Economical Feasibility
Project Champion Rodriguez Merritt
Senior Management Timothy McCalman
Plans to use the proposed system in future expansion of the business
Involvement from the owner and project sponsor is critical
Pre-PackagedOrganizational Feasibility
Users Employees
Access rights Customers
Stakeholders Along with Rodriguez Merritt, customers will
benefit from the implementation of this new system.
Pre-PackagedOrganizational Feasibility
•Who is Luxoft? Luxoft is a global corporation known for providing
services to meet the needs of both business and technology requirements. Luxoft is recognized as an industry leader with numerous awards and
quality certifications.
To name a few, Luxoft provides: Application Software Development Software Architecture Services IT Infrastructure Management IT Strategy Consulting and more…
OutsourcingTechnical Feasibility
OutsourcingTechnical Feasibility
• Familiarity with Business Processes(Moderate)
Team – Moderate Client – High
• Familiarity with Technology (Moderate) Team – High
Hardware Software
Client – Moderate Project Size – High
Outsourcing Cost Benefit Analysis
OutsourcingEconomic Feasibility
Economical Feasibility (Low ) Should we build it? : Development Costs (one time costs) Development Labor (Technical Innovations) $8,000.00 Development Labor (Luxoft) $50,000.00 Total Development Costs $58,000.00
Recurring Costs Web Hosting $1,200.00 Travel Expenses $500.00 Total Recurring Labor $1,700.00 Tangible Benefits (Present Value) Increase Efficiency $12,775.80 Reduce Risk $5,962.04 Reduce Labor Costs $29,810.20 Increase Productivity $2,129.30 Total Benefits $50,677.34
Outsourcing Economic Feasibility
Net Present Value (NPV) $-$15,062.28
Return on Investment (ROI) -11.19% Intangible Benefits Better supplier relations Increase positive company reputation Increase quality of service Improved Capabilities
OutsourcingOrganizational Feasibility
• If We Build It, Will They Come? – High
• Project Champion Rodriquez Merrit, National Tint & Trim Co-owner
• Senior Management Timothy McCalman is the primary co-owner and
plans to use the proposed system in future expansion to WestMonroe.
OutsourcingOrganizational Feasibility
• Users At the moment, the organization has fewer than en employees. All
employees will have access to the system with certain rights depending on user log in. The owners will be in charge of what their employees can do within the system. In addition, customers will be able to access the interactive website to enable efficiency within the company.
• Stakeholders Along with Rodriquez Merrit, customers will benefit from the
implementation of this new system. In today’s digital society, most consumers shop and research online
before purchasing a product or service. This new system will enable consumers to access National Tint & Trim’s
inventory and provide more information on scheduling.
Familiarity with Application: (Low) Visual Online Data has no knowledge base regarding National Tint
& Trim's business processes and is unfamiliar with the as-is system used to keep records of customers and related to inventory.
Donnie Bell Design has no knowledge base regarding National Tint & Trim’s business processes and is unfamiliar with the as-is system used to keep records of customers and related to inventory.
Mr. Merritt has a expert knowledge base regarding National Tint & Trim's business processes and is familiar with the as-is system as the manager of National Tint & Trim.
Cloud-ComputingTechnical Feasibility
Familiarity with Technology: (High) Visual Online Data is a software engineering firm that has
specialized in inventory control software since 1988. Since 2004 they have focused their applications towards web application development.
Donnie Bell Design is a graphic design firm that specializes in web designing as well as other graphic design features. Donnie Bell Design is a new business starting just a year ago in 2009.
National Tint & Trim management has no knowledge of the visual online software or web site design.
Management has a moderate knowledge base regarding Windows OS™ and Microsoft Office™ software.
Cloud-Computing Technical Feasibility
Project Size: (Moderate) The to-be system will combine four major functions
including inventory management, appointment scheduling, price quoting, and tracking consumer buyer statistics.
Compatibility: (Moderate) The current information system consists of a software
program along with online and paper based ordering from no more than four vendors.
Cloud-ComputingTechnical Feasibility
Year 0 Year 1 Year 2 Year 3 Year 4 Year 5BenefitsReduced Maintenace Costs $438.90 $438.90 $438.90 $438.90 $438.90Lower Infrastructure Cost $2,122.00Installation Costs and Testing $2,222.40IT Yearly System Assessment $1,000.00 $1,000.00 $1,000.00 $1,000.00 $1,000.00Total Benefits $4,344.40 $1,438.90 $1,438.90 $1,438.90 $1,438.90 $1,438.90in today's dollars $4,344.40 $1,362.59 $1,290.34 $1,221.91 $1,157.11 $1,095.75
Costs One-time costs
Visual Inventory Professional Version $1,995.00Donnie Bell Design- Scheduling $500.00- Quoting $500.00
Total One-time costs $2,995.00
Recurring costsWeb Hosting $1,200.00 $1,200.00 $1,200.00 $1,200.00 $1,200.00Suddenlink 10mb Internet $420.00 $420.00 $420.00 $420.00 $420.00
Total Costs $2,995.00 $1,620.00 $1,620.00 $1,620.00 $1,620.00 $1,620.00in today's dollars $2,995.00 $1,534.09 $1,452.74 $1,375.70 $1,302.74 $1,233.66
Net 1,349.40$ -$181.10 -$181.10 -$181.10 -$181.10 -$181.10in today's dollars 1,349.40$ -$171.50 -$162.40 -$153.79 -$145.63 -$137.91NPV $578.17Assumed interest rate 5.60%ROI 4.00%
Cloud Computing Cost Benefit Analysis
Cloud Computing Economic Feasibility
Economic Feasibility (High): Should We Build It? One Time Costs Visual Inventory Professional Version $1,995.00 Donnie Bell Design (Quoting and Scheduling) $1,000.00 Total One Time Costs $2,995.00 Recurring Costs Web Hosting $1200.00 Suddenlink 10mb Internet $420.00 Total Recurring Costs $1,620.00 Tangible Benefits (Present Value) Reduced Maintenance Costs $1671.15 Lower Infrastructure Cost $2,122.00 Installation Cost and Testing $2,222.40 IT Yearly System Assessment $3,807.59 Total Benefits $10,472.10
Cloud Computing Economic Feasibility
Net Present Value (NPV) $578.17 Return On Investment (ROI) 4.00% Intangible Benefits Access the System from any web browser Increased Scalability Easy Implementation Frees Up Internal Resources Document Compatibility Increased Data Reliability Device Independence
Project Champion Rodriguez Merritt, National Tint and Trim Co-
Owner
Senior Management Timothy McCalman is the primary co-owner and
plans to use the proposed system in future expansion to West Monroe.
Involvement from the Owner and Project Sponsor is critical.
Cloud-ComputingOrganizational Feasibility
Users At the moment, the organization has under ten employees.
All employees will have access to the system with certain rights depending on user log in.
The owner and management will be in charge of what their
employees can do within the system.
In addition, customers will be able to access the interactive website to enable efficiency within the company.
Cloud-ComputingOrganizational Feasibility
Stakeholders Along with Rodriguez Merritt, customers will benefit
from the implementation of this new system.
In today's digital society, most consumers shop and research online before purchasing a product or service.
This new system will enable consumers to access National Tint and Trim's inventory and provide more information on scheduling.
Cloud-Computing Organizational Feasibility
Technical Feasibility (Can We Build It?) : (MODERATE)
Familiarity with Application: (Moderate)Team: (Low) Technical Innovations has a novice knowledge base regarding National Tint
& Trim's business processes. Technical Innovations is unfamiliar with the as-is system used to keep
records of customers and related to inventory. Mr. Merritt has a expert knowledge base regarding National Tint & Trim's
business processes.
Client: (High) Mr. Merritt is familiar with the as-is system as the manager of National Tint
& Trim
Custom DevelopmentTechnical Feasibility
Familiarity with Technology: (Moderate)Team: (High) Technical Innovations has a broad range of experience pertaining
to hardware and software required to plan, analyze, design, and implement the new system
All of Technical Innovations members have been employed in a IT related field.
Client: (Moderate) National Tint & Trim management has working knowledge of Quick
Books™ software. Management has a moderate knowledge base regarding Windows
OS™ and Microsoft Office™ software.
Custom DevelopmentTechnical Feasibility
Project Size: (Moderate) The to-be system will combine four major functions
including inventory management, appointment scheduling, price quoting, and tracking consumer buyer statistics.
Compatibility: (Moderate) The current information system consists of a software
program along with online and paper based ordering from no more than four vendors.
The new system will contain an automated inventory
system, online quoting process for auto tinting, as well as an online appointment scheduler.
Custom DevelopmentTechnical Feasibility
Custom DevelopmentEconomical Feasibility
Economical Feasibility (Should we build it?) : HIGH 1. Development Costs
Dell 2135cn Multi Function Laser Printer $549.00 Software Licenses $719.80 (3) Dell Precision T3500 $3,300.00 Networking Infrastructure $500.00 Online Inventory System $4,495.00 Dell PowerEdge T710 Server $2,222.00 Development Labor $80,000.00 Total One-time costs $91,785.80
2. Reoccurring Costs
Hardware $550.00 Software $350.00 Online Backup $54.95 Web Hosting $160.00 Maintenance $500.00 Total Recurring Labor $1,614.95 Total Annual Reoccurring Costs $8,074.75
3. Total Costs $99,860.55
Custom DevelopmentEconomical Feasibility
4. Annual Tangible Benefits Space Freed(Annually) $4,500.00 Reduce Inventory Costs (Annually) $4,500.00 Total Annual Benefits $45,000.00
5. Net Present Value - $60,335.83 6. Return on Investment -54.94% 7. Intangible Benefits
Better supplier relations Increase positive company reputation Increase quality of service
Custom DevelopmentCost-Benefit Analysis
Organizational Feasibility (If We Build It, Will They Come) -HIGH
Project Champion Rodriguez Merritt, National Tint and Trim Co-Owner Senior Management Timothy McCalman is the primary co-owner and plans to
use the proposed system in future expansion to West Monroe.
Involvement from the Owner and Project Sponsor is
critical.
Custom Development Organizational Feasibility
Users At the moment, the organization has under ten
employees.
All employees will have access to the system with certain rights depending on user log in.
The owners will be in charge of what their employees can
do within the system.
In addition, customers will be able to access the interactive website to enable efficiency within the company.
Custom Development Organizational Feasibility
Stakeholders Along with Rodriguez Merritt, customers will benefit
from the implementation of this new system.
In today's digital society, most consumers shop and research online before purchasing a product or service.
This new system will enable consumers to access National Tint and Trim's inventory and provide more information on scheduling.
Custom Development Organizational Feasibility
Introduction◦ National Tint and Trim requires an information
system that will integrate website functionality with inventory automation, appointment scheduling, online quoting, tracking consumer buyer statistics, and improving customer service. This will allow customers an ease of access to the information while improving the company’s image. This will be accomplished by integrating the business and suppliers through a central database.
Implementation Plan
System Implementation Plan◦ Technical Innovations chose to purchase a
prepackaged system.
◦ Our prepackaged system satisfies all of system requirements including: quoting, purchasing, and scheduling. In addition, this package offers the highest net present value and the easiest means of implementation for a company that does not have a well-trained information system’s department.
Implementation Plan
Conversion Strategy◦ Since the company only has one location,
Technical Innovations has chosen to implement a direct conversion for the system.
◦ Direct conversion involves the instant replacement of the old system with the new system. Since the system wasn’t developed from the ground up by National Tint and Trim, they can trust that there will not be in major bugs in the software.
Implementation Plan
Change Management◦ Change management is the process of helping the
organization adjust and accept the new system.
◦ Luckily, there is plenty of support from upper management.
Implementation Plan
Business Continuity Plan◦ Currently, National Tint and Trim does not have a
system in place. Everything is done by hand and filed away for retrieval. Thus, all employees were trained to run the business in a conventional fashion. Moreover, it will not be hard for the company to revert back to its original structure if the prepackage does not perform as expected.
Implementation Plan
Lessons Learned Choose group members wisely Constant Communication Study for the first quiz Delegate the workload It’s not advisable to copy previous projects Never wait until the last minute Be prepared to meet on weekends Late nights are inevitable
Lessons Learned Time management Beware of the kid playing WoW past
midnight in the COB bathroom Google groups is a lifesaver Don’t expect meetings to be short Hope for the best, but plan for the worst Chat Roulette passes time during group
meetings
Lessons Learned Listen to EVERYTHING Mrs. Blackman tells
you to do! Take CIS 450 without a full load Pick group members before CIS 450 starts Be able to explain EVERYTHING during your
presentations Freddie listens to country music. Make sure to turn items to Mrs. Richardson
before 12:00…… not 12:05! Victor’s laptop is made by Fisher Price.
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