Talent Management Practices Input for...

Talent Management Practices

Input for Education by

Alex Denni

Agenda

Introduction

New World of Work

Human Capital Transformation Case Study of BNI

Human Capital Transformation Case Study of Jasa Marga

Introduction

Agenda

New World of Work

Human Capital Transformation Case Study of BNI

Human Capital Transformation Case Study of Jasa Marga

E7 : Top 7 Emerging CountriesG7 : Top 7 Developed CountriesSource : PWC 2017

Our Economy in 2050

Source: McKinsey Global Institute, 2012

20301. China2. USA3. India4. Jepang5. Brazil6. Russia7. Indonesia

ASEAN ECONOMIC COMMUNITY Since 2015

Regional Single Market and Production Based: Free flow of Goods, Service,Investment, and Skilled Labour (Knowlede Worker)

Talent Shortage Dilemma

Unemployment Trend di Indonesia

https://tirto.id/lulusan-mana-yang-banyak-mencetak-pengangguran-cwxY & http://bps.go.id

6,32% 6,14%5,92%

6,25%

5,70%5,94% 5,81%

6,18%

5,50% 5,61%5,33% 5,50%

5,13%

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TINGKAT PENGANGGURAN TERBUKA DI INDONESIA 2012-2018

Pengangguran dengan latarbelakang tamatan

Universitas (min S1)

Dalam 3 periode mengalamipeningkatan

Key Question

Sementara Indonesia mengalami Talent Shortage, mengapapengangguranmeningkat?

Ada gap antaraEkspektasi perusahaantentang skills yang dibutuhkan denganskills yang dimiliki olehindividu

Answer

High ranking countries share key traits, including educational systems that meet the needs of the economy, employment policies that favour flexibility, mobility and entrepreneurship, and high connectedness of stakeholders in business and government.

Our Global Talent Competitiveness Index (2017)

Our Demography Dividend

Sumber: Bappenas & BPS, diolah

80% Millennials!

2012 2013 2014 2016 2017 2018 2019

Modal terbesar dan terkuat Indonesia adalah manusianya.Membangun manusia Indonesia adalah INVESTASI MENGHADAPI MASA DEPAN.

Setelah pekerjaan besar infrastruktur, kita bergeser ke Investasi SDM.APBN 2019 difokuskan untuk pengembangan SDM.

Sumber : Sidang Tahunan MPR, 16 Agt 2018

Sumberdaya Manusia Sebagai Investasi Masa Depan

New World of Work

Agenda

Introduction

Human Capital Transformation Case Study of BNI

Human Capital Transformation Case Study of Jasa Marga

New World of Work

the world's most popular media owner creates no content

One of the world's most valuable retailer, has no inventory

The largest transportation company, owns no vehicles

The world's largest accommodation provider, owns no real estate

Imagine How They Learn.....

Skills yang dibutuhkan di era Industry 4.0

Human Capital Transformation Case Study of BNI

Agenda

New World of Work

Introduction

Human Capital Transformation Case Study of Jasa Marga

530

590

684720 721

408465

507560 547

377

255 260 265 272

244 265338

394319

2011 2012 2013 2014 2015

BCA Mandiri BRI BNI

Earning Per Employee (EPE)

Productivity started to decline...

Employee Engagement is also started to decline…

48,77%

46,88%

2011 2014

48.77%

46.88%

2014 2016BNI BRI Mandiri BCA

19

27

16

11

15

19

20

25

Employer Branding

Employer Branding was also declining...

rank is for all industries, only show Banking Institution

What does

The Future of Bankinglook like?

How would Alipay, Amazon Go and other Fintech Company will disrupt our business?

And many more players to come...

24

MillennialsTech savvy and very mobileFlexible and not loyal to a brand/institutionAnti mainstream and adventurer

Source: GoBankingRates.com, from article by Forbes:’

“Millennials And Money: How Banks Are Missing The Mark”;

Business Insider’s “Millennials’ banking habits could make

Wall Street obsolete”; FICO’s “Options and Opportunities.”

Source: BBVA Innovation Center

6

EVP

Human Capital Architecture

Human Capital Architecture

We believe thatleadership plays important roles

and we need to empower our leaders to involve in each aspect of Human Capital Architecture

Talent & Succession

Reward & Recognition

Learning & Development

EVPEVP

Talent & Succession

Talent Committee

Talent Acquisition

Talent Classification

Talent Development

Talent Mobility

Talent Retention

Talent Classification

Club 46

Kondisi dimana seseorang bekerja, yang dipengaruhi olehlingkungan fisik, sosial, dan psikologis

Komponen rewards yang diberikan sebagai upaya untukmemberikan kenyamanan bagi pegawai

Komponen reward yang diberikan sebagai upaya untukmeningkatkan motivasi dalam berkinerja

Penghasilan tetap yang diterima pegawai berdasarkan jabatan danatribut personalnya

Foundational Rewards

Benefit

Enter your text here

Working Environment

Growth Opportunity

Kesempatan yang diberikan kepada pegawai untukdapat mengembangkan potensi dan karirnya

FoR MoRe Benefit WE GO

FoR

Motivational RewardsMoRe

WE

GO

Benefit & Allowance

Talent RetentionTotal Reward Strategy

Talent Development

Learn and Develop through Experiences

• Apply learnings in a real situation• Try a new approach to an old problem• Take on new tasks and responsibilities• Solving Problems in your current role• Substitute for superiors in meetings• Cover for others on leave• Take part in project or working group• Job rotation or seconments• Take on stretch assignments• Lead a team and/or project• Increased span of control• Increased decision making• Champion and/or manages changes• Delivering team work• Cross functional collaboration• Conduct site/customer visits• Apply standards and best practices• Work with consultants and experts• Presenting / Public Speaking• Take part in project reviews• Volunteering• Interviewing• Budgeting• Etc

70%

• Seeking feedback, work debriefs• Seeking advice, asking for

opinions• Seeking 360 degree feedback• Feedback from an assessment• Observing others• Participating in communities of

practice• Interacting with others,

conversations• Reflecting on interactions with

others• Testing ideas with others• Brainstorming with others• Coaching• Mentoring• Networking and social activities• Peer group learning• Group Discussions• Asking Questions• Etc

• Formal education (e.g. College, University, Qualifications)

• Training Courses• Development Programs• Visit seminars, conferences• eLearning, Webinars, MOOCs• Participate in workshops• Accreditation, certification• Read books, articles, reports,

manuals• Browse website, read blogs• Watch videos• Etc

Learn and Develop through Formal Sources

Learn and Develop through Others

20%10%

Learning Effectiveness

Talent Development

DailyEmployee Exercise Program; cover more than 18.000 employees

Timely learning : faster, better, cheaper and more flexible, completed by a Center of Digital Assessment & Evaluation

Digital Learning & CODAE

BNI Learning Wallet for everyone

BNI SmarterExpert Locator

BLW

DEEP 46

Collaborative Adult Learning

Talent Acquisition

New Hire

Management Trainee

Officer Development Program

Assistant Development Program

Apprentice

X

Experience Hire

New : ROOKIE 46

New Internship : BINA BNI

New Approach

Stop Recruit!

Talent Acquisition

Talent & Succession

Reward & Recognition

Learning & Development

EVPEVP

Rookie 46A New Talent Program

2017 2018

Business CompetitionMilitary Camp

Personal Video BrandingPersonal Video Branding

2014 2016 2017

19

27

16

11

1416

13

19

rank is for all industries, only show Banking Institution

Employer branding ...

Bank A

Bank B

Bank C

Bank A

Bank B

Bank C

530590

684720 721

788

408465

507560 547

336377

255 260 265272 265

244 265338

394319

382

469

2011 2012 2013 2014 2015 2016 2017

Earning Per Employee (EPE)

Productivity ...

Bank B

Bank A

Bank C

Employee Engagement

48,77%

46,88%

2011 2014 2017

48.77%

46.88%

51.36%

2014 2016 2017BNI BRI Mandiri BCA

19

27

16

11

Employer Branding

14

16

13

19

rank is for all industries, only show Banking Institution

Employer branding ...

In 2 years, we had exported24 Directors

for State Owned Company…

External Recognition

Blessing WhiteIndonesia Employee Engagement Award

Best Innovative Initiation

DunamisBest Transformation on The Move 2017

Special Recognition on Incremental ImprovementMost Admire Knowledge Management on 3 categories

AONIndonesia Best Employer 2017

SWAIndonesia Best Employer in

Creating Talent from Within 2017

External Recognition

2018 SWA & LMFE UI#1 Learning & Development Strategy

#2 Human Capital Transformation#2 Compensation & Benefit Strategy

2018 SWA & PPM#1 Insan yang kompeten (Kategori Human Capital)

And now, we also considered as a new benchmark!

2/year2015

1/year2016

1/2week2017

1/week2018

2017 Bottomline

Net Profit Increase 20%

Number of employee decrease almost 1000!

Ultimately as a public companyStock price almost double in two years!Almost Double in 2 years!

Initiate “Super Holding” Model for SOE

CoreValue

EVP danEmployerBranding

Talent Management

HCAnalytics

HCTechnology

Reward & Recognition

Corporate University

Human Capital Transformation Case Study of Jasa Marga

Agenda

New World of Work

Introduction

Human Capital Transformation Case Study of BNI

Human Capital Architecture

Talent & Succession

Reward & Recognition

Learning & Development

EVPEVP

Talent & Succession

Reward & Recognition

Learning & Development

EVPEVP

Daily Quiz aims to check personalizedlearning needs

Timely, bite size, multiple entry-multiple exit and personalized learning based on employee’s preferences

JM Click as a Digital Platform

Jasa MargaLearning Wallet for

everyone

Peer Assist, Find Coach,Find Expert, Find Mentor,

Group Learning

Collaborative Adult Learning

JMLWDaily Quiz

Prepare for Big Data, Machine Learning and Artificial Intelligent capability

Jasa Marga Learning Institute JM_Learning Institute www.jmli-portal.com

Jasa Marga Learning Institute JM_Learning Institute www.jmli-portal.com

58(2,2%)

Road Runner

82(3,0%)

Unfit

558(20,7%)

Promotable

SleepingTiger

Solid Contributor

1960(72,7%)

37(1,4%)

CAPA

CITY

PERFORMANCE

We also need Talent Pipelining

Jet RoadsterManagement Trainee Program

Of Jasa Marga

The purpose of Jet Roadster

Employer Branding

Mengomunikasikan Jasa Margasebagai tempat bekerja yang menarik, untuk mendapatkantalent yang sesuai dengankebutuhan perusahaan

Talent

Pipelining

Mendapatkan high capacity talent untuk

akselerasi transformasiperusahaan

Jet Roadster is

An exclusive management trainee program

designated for high quality talent who are willing to

find enjoyment through our work culture and are

keen to serve the country

What we seek from Jet Roadster

01 Outstanding Learning Agility

02 Professionalism that always thrive for excellence by utilising creativity and innovation

03

“Talents who are fit to our culture.”

Strong leadership skill with Integrity as their principle

04

We seek talents who demonstrate :

Customer Focus mindset combined with digital proficiency to better serve the customer

The Quest Route Pit Stop 1

Pit Stop 2Pit Stop 3Start and Finish

Pit Stop 4 : Menginap

Pit Stop 5

Pit Stop 6

TIP KM 207 B

Pit Stop 7