Table of Contents

PART I: CASE ANALYSIS

Synopsis.................................................................................................................. 2

Statement of the Problem........................................................................................ 3

Methodology…......................................................................................................... 5

Issues, Alternatives, Recommendation and Implementation............................... 11

Frequent engine failure.................................................................................. 11

Some ferry don’t have window cover.............................................................. 13

Long waiting hours for the interval of ferry boats………………………………. 15

Lack of advertisement……………………......................................................... 19

PART II: FACT FINDING

Background…………................................................................................................ 23

Objectives………………………………………………………..................................... 23

History....................................................................................................................... 24

Organizational Chart.................................................................................................. 29

Ferry Stations........................................................................................................... 31

Operations…………………………………………………………………………………… 35

Trends in the industry………………………………………………………………………. 42

TABLE OF CONTENTS