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S Y MB IO S IS FO R S US T AI N AB I LI T Y - W E A RE T O GE TH E R
SUST
AINABILITY
REPO
RT
2007-08
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1
S y m b i o s i s f o r s u s t a i n a b i l i t y - W e a r e t o g e t h e r
S ymb io si s* i s ab ou t c lose a nd l on g t er m i nt er act io ns be tw ee n di ff er en t sp ec ie s.T h is r e la t io n sh i p i s s u ch t h at i t p r ov i de s r e al b e ne f it t o b o th s p ec i es .
S y mb i os i s i s t h e c o rn e rs t on e o f s u rv i va l a n d s u st a in a bi l it y f o r b o th t h e s p ec i es .
A s w e u nd er st an d N at ur e m or e, w e a re r ea li zi ng t ha t s ym bi os is i s e qu al ly i mp or ta nt f or
the evolution of species.
A s a m o ti f f o r o u r f i rs t S u st a in a bi l it y R e po r t t h er e fo r e, S ym b io s is i s r e so n an t .
R e so n an t w i th w h at w e t h in k S u st a in a bi l it y i s , a n d m u s t m e an f o r c o r po r at i on s .
R e so n an t w i th t h e d e ep , b e au t if u l c o mp l ex i ty o f n a tu r e a n d o f t h e h u ma n m i nd .
R e s o n a n t w i t h e m i n e n t l y p r a c t i c a l p u r p o s e s , w i t h t h e h e r e a n d n o w a n d w i t h
e v o l u t i o n t o t o m o r r o w .
*We pref er to stay wi th thi s cl ear use of the word symbi osi s. There are other i nterpretati ons and usages of symbi osi s but i n our understanding,we equate symbiosi s wi th mutual i sm (pl ease ref er the vi sual i n the nextpage).
SUSTAINA
BILITY
REPORT2007-08
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NEUTRALISM
COMPETITION
PARASITISM
COMMENSALISM
MUTUALISM
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L e ve l O n e : N e u t r al i s m
N e i t h e r s p e c i e s i s h a r m e d . N o c o n f l i c t , b u t n o
b e n e f i t s e i t h e r .
Level Two: Competition
N e it he r s pe c ie s t ru ly b en ef it s. C on fl ic t o ve r r es ou rc es .
No interaction.
L e ve l T h re e : P a r a s it i s m
O ne s pe ci es b ene fi ts , w hi le t he o th er i s h ar me d.
S pecies have begun to engage w ith others in w ays
b e yo n d c o nf l ic t , b u t t h e b e ne f it s a r e b a la n ce d b y l o ss e so n t h e o t h e r s i d e .
L e ve l F o u r : C o m m e n sa l i s m
One species benefits, the other is unharmed. Species have
f ou nd a w ay t o i nt er ac t w it ho ut c au si ng h ar m, b ut t he
benefitsare stillone-sided.
L e ve l F i v e : M u t u al i s m
B o th s pe ci es b en ef it . T hi s i s w he re t he m os t c om pl ex ,
a n d s t ab l e r e l a ti o n s h ip s a r e f o u n d in n a t u re .
3
AA g oo d su st ai na bi li ty r ep or t s ho ul d re fl ec t ' mu tu al is m' b et we ena c o rp o ra t i on a n d t h e s o ci e ty t h at i t i s a p a rt o f .
I t i s t h is s p ir i t o f m u tu a li s m t h a t i s e m be d de d i n W i pr o 's c o mm i tm e nt t o
s us ta in ab il it y; O ur c o mm it me nt i s b as ed o n a b ed ro ck o f v al ue s a nd
thoughtful, responsibleactions tow ards it stakeholders.
O u r r e po r t i s a l i vi n g d o cu m en t t h at t r ie s t o r e fl e ct o u r c o mm i tm e nt ,
o u r a sp i r a t io n s a n d o u r v i s i on f o r s us t a i n ab i l i t y. W e h a v e s e e n t h i s r e p or t
a s m uc h m or e t ha n a r ep or t; i t h as b ee n a n in e- mo nt h- lo ng d el ib er at e
e x er c is e o f r e in f or c in g s u st a in a bi l it y i n e v er y a s pe c t o f t h e o r ga n iz a ti o n.
I t h a s b e e n a n o t h er k e y s t e p i n c o n t i n u o u s o r g a n i za t i o n al d e v e lo p m en t .
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a n y b i o l og i s t s c o ns i d e r c o ra l r e e f s t o b e m o r e d i v e r s e a n d p r o du c t i ve t h a nt h e i r l a n d e q u i va l e nt s ; t h e r a i n fo r e st s . C o r al s ar e t h e o n l y a n i m al s o t h e rMt h a n h u m a ns t h at a re c a p ab l e o f b ui l d i ng s t r u c tu r e s t h a t c a n b e s e e n b y
spa ce . The G re a t Ba rri e r Re e f for i nsta nce i s constructe d from sma l l coral pol yps
t h a t t o g e th e r f o r m a n e a rl y 2 0 0 0 m i l e l o n g b a r ri e r r e e f.
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1. Letter from the chairman 7
2 . R e po r t p r of i le , s c op e , m e th o do l og y a n d
assu ranc e ap proach 11
3 . S u st a in a bi l it y - W i pr o' s p e rs p e ct i ve a n d
strateg y 19
4. Organization profile 29
5. W ip ro and its stakeholders 39
a . R ep ort p ro fi le
b . D et er mi n in g t h e s c o pe , c on t en t a nd b ou n da ry o f t he r ep or t
c . D at a m ea su re me nt t ec hn i qu es a n d p r o to co ls
d . O ur a pp ro ac h t o r ep or t a ss ur an ce
a . E co no m ic s us ta in a bi l it y
b . E co lo gi ca l s us ta i na bi l it y
c . S oc ia l s us ta in ab il it y
d . S u st a i na b i li t y p e rf o rm a n ce h i g hl i g ht s
e. P ri nci pa l g o al s
f . C om mi tm en t t o e xt er na l c ha rt er s a nd i n it i at iv es
a. S pir it of Wi pr o
b . W ip ro , t h e o rg an iz at io n
c . G ov er na nc e a n d m a na g em en t p ra ct i ce s
a . S t a ke h ol d er e n g ag e me n t f r am e w or k
b . W ip ro a nd it s e m pl oy ee s
c . W ip ro a nd t he c ur re nt / f ut ur e g e ne ra ti on s
d . W ip ro a nd it s c u st om er s
e . W ip ro a nd i ts i nv es to rs
f. W ip ro a nd i ts s up pl ie rs
g . W ip ro a nd t he s oc ie ty
h . W ip ro a nd t he g ov er nm en t / r eg ul a to rs
a . F ee db ac k & C om mu ni ca ti on
b . A ss ur an ce s ta te me nt b y D NV
a . I nd ex o f G R I i nd ic at or s
b . G lo ss ar y o f a cr on ym s
6 . A s su r an c e s t at e me n t & c o nt a ct
in form ation 85
7. In dex & glossar y 89
5
T AB LE O F C ON TE NT S
A s y ou r ea d t hi s r ep or t, y ou w il l c om e a cr os s t h e u se o f a cr on ym s a t
s e v e ra l p l a c es . P l e a se r e f e r S e c t io n 7 b t h a t c o n t ai n s a n e x t e ns i v e g l o s s a r y
o f t h e a c r o n y m s u s e d i n t h i s r e p o r t .
The sof tcopy of the report i s avai l abl e atthe f ol l owi ngl i nk http ://www.wip ro.com/inve stors/sustainabilityatwip ro.htm
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* S o u rc e : c o r a l . o r g a n d n a t ur e . o r g
t i s e sti ma te d tha t cora l re e fs provi de $375 bi l l i on pe r ye a r a round the worl d i n
g o o d s a n d s e r v i c es . I f t he p r e se n t r a t e o f d es t r u c ti o n c o n t in u e s, 7 0 % o f t he
worl d's cora l re e fs wi l l be de stroye d by the ye a r 2050. *I
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L ET TE R F RO M T HE C HA IR MA N
7
De ar Fe llow S t ak e h olde r s,
E c ol o gi c al s u st a in a bi l it y i s e a si e st c a pt u re d i n t h e t h ou g ht ' o ur c u r r en t
n ee ds s ho ul d be m et w it ho ut i mp ai ri ng t he m ea ns f or t he f ut ur e
g e ne r at i on s t o s a ti s fy t h ei r n e ed s '. S o ci a l s u st a in a bi l it y r e fl e ct s a s o ci e ty
w h e re t h e r e i s d i g n i ty f o r e v e r y i n d i v i d ua l .
I n i t s h i g h es t f o r m, t h i s v i e w m u s t e n c o m p as s a l l s p e ci e s , a l l o f n a t u r e.
While there is surely a higher ethical and m oral im perative for ecological
a n d s o ci a l s u st a in a bi l it y , e v en a v e ry b a si c u n de r st a ti n g c o mp e ls u s f o r
d e f i n it i v e a n d q u i c k a c t i o n .
T h e i d e a o f ' T ri p le B o tt o m- l in e ' i . e . f o cu s in g o n p e op l e, p l an e t a n d p r of i t ,
w h ic h e m er g ed i n t h e l a st d e ca d e, c a pt u re s c r is p ly t h e t h r e e i m p e ra t iv e s
that m ust drive business.
Businesses focusingsolelyon profitsreducetheirchanceof longterm survivalby
ignoringthe ecologicaland social costs; thisis thepopularview .While agreeing
w i th t h is , we a l so b e li ev e t h at a d dr es s in g e co l og i ca l a n d s o ci a l c h al l en g es
providesus w ithprofitablebusinessopportunities notonly in the longrun, but
a l so i n t h e s h o rt r u n. W e b e li e ve t h is i d ea h a s r i g h tl y g a in e d m o m en t um , a n d
today it is visible in the form of framew orks advocated by Global Reporting
Initiatives,orGRIfram ew orkasitisbetterknow n.
Wipro has decided to adopt the GRI fram ew ork for reporting on all the
three aspects - ecological, social and econom ic perform ance from the
y e ar 2 0 08 . T h is r e po r ti n g i s i n a d di t io n t o t h e e x is t in g r e po r ti n g s y st e m
f o l l ow e d b y W i p r o o f a n n u a l r e p o r ts a n d q u a r t e r ly r e s u lt s .
W h y t h i s r e p or t ?
B i r th of t h e i d ea We have alw ays felt and believed that w e m ust act responsibly - tow ards
e v er y th i ng . W e h a ve t r ie d t o d o t h is w i th s i nc e ri t y a n d a l wa y s w i th t h e
k n o w le d g e t h a t w e c a n i m p ro v e o n t h i s d i m e n s io n , a s o n e v e ry t h i n g e l s e .
I t's a t o ur c or e - Ac ti ng wi th S en si ti vi ty b y b ei ng Th ou gh tf ul a nd
R e sp o ns i bl e a n d h a vi n g U n yi e ld i ng I n te g ri t y a r e d e e p ly a p a rt o f S p ir i t o f
Wipro, our Values.
T h is n o ti o n o f b e in g R es p on s ib l e h a s m a ni f es t ed i t s el f i n m a ny w a ys a t
Wipro - in conducting business w ith fairness and integrity, in corporate
g o v e rn a n c e a n d t r a n sp a r e nc y , a n d i n o p e r at i n g p r a c t i c es .
T h e o p er a ti n g p r ac t ic e s o f o u r b u si n es s es h a ve c o nt i nu o us l y e v ol v ed
b e ca u se o f t h is b e li e f f r om th e d e ca d es o l d f o cu s o n ( e .g . ) c o ns e rv i ng
p a p e r b y r e u s in g e n v e lo p e s, i n c r ea s i n g u s a g e o f e n v i ro n m e nt a l l y f r i e nd l y
f u rn a ce f u el s i n o u r Co n su m er C a re B u si n es s t o o u r la t es t i n it i at i ve s i n
m a n a gi n g e - w a s t e t h r o u g h o u r P C B u s i ne s s .
A s m uc h a s o ur op er at in g p ra ct ic es h av e e vo lv ed , o ur th in ki ng a nd
c o n s ci o u s ne s s h a v e a l s o e v o l ve d o v e r t h e w h o l e n o t i o n o f R e s p on s i b i li t y .
I t h a s b e e n a c o n t in u i n g j o u r n e y, w i t h s o m e s i g n if i c a n t m i l e s t on e s o v e r t h e
l a s t d e c a d e .
O v e r t h e l a s t d e c a de , W i p ro h a s c o n s ci o u s ly e n g a g ed w i t h i s s u es t h a t g o
b e y on d i m m ed i a t e e c o n o m i c g a i n s a n d a r e o u t o f t h e s t a n da r d r e a l m o f b us i ne s s . W e h a ve d o ne t h is b y i n te r ac t in g a n d w or k in g w i th s o ci a l
thought leaders to try to contribute in building a just, hum ane and
equitable society.
T h e s e i n t e r a c t io n s a n d i n i t i at i v e s h a v e t a k e n t h e f o r m o f W i p r o A p p l y i n g
T h o u gh t i n S c h o ol s , M i s s i o n 10 X a n d W i p r o C a r e s .
Wipro Applying Thought in Schools is a focused initiative tow ards
s y s t em i c r e f o r m i n s c h o ol e d u c at i o n i n I n d i a , t o i m p r ov e t h e q u a l i t y o f o u r
1
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e d u c at i o n . A p a r t n er s h i p o f o v e r 3 0 o r g a n iz a t i on s w i t h s p e c i f i c
p r oj e ct s o n t h e g r ou n d i s a t t h e c o r e o f t h is i n it i at i ve i n vo l vi n g
over 1000 schools across17 states.
D i st i nc t f r om W i pr o A p pl y in g T h ou g ht i n S c ho o ls , W i pr o
C a re s i s a c o ll a bo r at i ve i n it i at i ve o f W i pr o a n d i t s e m p l oy e es -c o nt r ib u ti n g m a na g er i al e x pe r ti s e, c o ll e ct i ve k n ow l ed g e a n d
m o n ey i n c o m mu n i t y d e v e l op m e n t, w h e r e e v e r w e o p e r a t e .
M is si on 10 X i s o ne o f o ur qu a nt um in no va ti on p ro je ct s.
Q u a n t um i n n o va t i o n s t a r t s w i t h f i g u r in g o u t w h e r e y o u w a n t t o
b e. I t i s a bo ut o ur a sp ir at io ns a nd M is si on 10 X i s o ne o f o ur
a s p i ra t i o na l p r o j ec t s . M i s s io n 1 0X a i m s a t p r o mo t i n g s y s t em i c
c h a n g es t o c u r r en t t e a c hi n g - l ea r n i n g p a r a d ig m s i n E n g i n ee r i n g
E d uc a ti o n i n c o ll a bo r at i on w i th t h e a c ad e mi a . L a un c he d i n
2 0 07 , M i ss i on 1 0X i s f o rm e d a s a n o t- f or - pr o fi t t r us t a n d i t s
v i s i on i s t o e m p o w e r 1 0 , 0 00 f a c u l t y m e m b e r s b y 2 0 1 0.
Wipro Applying Thought in Schools, Wipro Cares andM i s s io n 1 0 X f o c u s o n b a s i c i s s u e s o f s o c ie t y a n d c o m mu n i t y . I n
the last tw elve m onths, w e have felt the need to add to the
three initiatives of Wipro. We have felt the need to add a
c o m p r e h e n s i v e i n i t i a t i v e o n e c o l o g i c a l s u s t a i n a b i l i t y ,
s h a r pe n i n g a n d e n a b li n g o u r f o c u s o n t h e t r i p le b o t t o m- l i n e i n
our core business.
O u r v i e w i s t h a t f u n d a me n t a l e c o l o g ic a l a n d s o c i a l c h a n ge d o e s
n o t h a p p en o v e rn i g h t , n o r c a n i t h a p p e n m e r e l y t h r o u g h p o l i cy
c h a n ge s . W h i l e p o l i c i e s a r e e s s en t i a l a n d d o f a c i l i t a t e c h a n g e ,
they are not adequate in kick starting change. Real change
b e gi n s w i th s m al l g r ou p s o f c o mm i tt e d p e op l e w h o t a ke t h e
l e a d i n a c t i o n a n d i g n i t e t h e c h a n g e p r o c es s .
We have been doing substantial w ork on w ater and energy
c o n se r v a t io n , a n d w a st e m a n a ge m e n t f o r m o r e t h a n a d e c a de .
A b ou t t w o y e ar s a g o w e s t ar t ed f ee l in g t h e n e ed f o r a n e v en
d e e p er a n d m o r e a m b i ti o u s i n i t i at i v e . T h e s e t h o u gh t s l e d t o
i n te n se d i al o gu e s p re a d o v er tw e lv e m o nt h s, a t t h e e n d o f
w hi ch w e e mb ar ke d u po n ' ec o- ey e' - o ur e co lo gi ca l
s u s t ai n a b i li t y i n i t i a t i v e, i n A p r i l 2 0 0 8.
eco-eyee c o -e y e i s t h e w a y w e s e e o u r s el v e s t r a n s f o rm a n d en g a g e w i t h
o ur s ta ke ho ld er s a s w e e vo lv e t ow ar ds a m or e s us ta in ab le
b u si n es s . W e s e e t h i s a s a v i ta l n e ed o f a r e sp o ns i bl e c o mp a ny
g oi ng b ey on d s ta tu t or y c om pl ia nc e. I n f ac t, w e s ee a m or es en si ti ve a nd t ho ug ht fu l c om pa ny a s a m or e p ro fi ta bl e
c o mp a ny , b o t h i n t h e s h o rt a n d i n t h e l o n g r u n .
A s w i t h o u r o t h e r t h r e e i n i t i a t i v e s, e c o - ey e i s d e e p ly r o o t ed in
o u r v a l u es S p ir i t o f W i pr o ( i t i s a d i re c t m a n if e st a ti o n o f A c ti n g
w i t h S e n s i t i v i t y) , a n d o p e ra t e s d r i v en b y o u r c r e d o o f A p p l yi n g
T h ou g ht ( i t i s o n ly b y t r ul y a p pl y in g t h ou g ht f o r c o nc e rt e d a n d
i n no v at i ve a c ti o n, t h at w e c a n d e al w i th t h e c h al l en g es f a ci n g
h u m a ni t y o n e c o lo g i c al a n d s o c ia l i s s u es ) .
e co -e ye h as f iv e t he me s a ro un d w hi ch w e o rg an iz e t he
i ni ti at iv e t o r ea li ze o ur vi si on o f a s us ta in ab le c om pa ny i n a
sustainable ecology and society.
1 . B e a n e c ol o g ic a l s u r p l us o r ga n i za t i on : T h e f i r s t t h e me i s b u i l t
a r ou n d e c ol o gi c al s u st a in a bi l it y o n f o ur k e y d i me n si o ns .
We target to reduce, recycle and/or refresh on the four
i d en t if i ed a r ea s : e n er g y, w a te r , w a st e a n d b i o- d iv e rs i ty b y
r e mo d el i ng o u r o p er a ti o ns . O u r l o ng t e rm ob j ec t iv e i s t o
c r ea t e a n e c ol o gi c al l y s u rp l us o r ga n iz a ti o n a n d i n t h e m ed i um
term an ecologically neutral organization. This goal directly
a l i g n s t o b a t t l in g c l i ma t e c h a n g e a n d p r e s er v a t i on o f e c o lo g i c al
b a l a n ce o n a l l k e y d i m e n s i on s .
2 . B u sin e ss in v e st me n t s: We believe IT w as the biggest
b u s i ne s s o p p o rt u n i t y f o r t h e w o r ld , b e g i n ni n g e a r l y 1 9 8 0 s , a n df or I nd ia i n t he 1 99 0s . L ik ew is e, e co lo gi ca l a nd s oc ia l
s u st a in a bi l it y w i ll c r ea t e t h e b i g b u si n es s o p po r tu n it i es o f t h e
2 1 st c e nt u ry . S u st a in a bi l it y w i ll b e t h e d e fi n in g f o rc e f o r b o th
b u s i ne s s a n d s o c i et y . T h e o p p o r t u n i ti e s d r i v e n b y t h i s f o r c e a r e
i n n a sc e nt s t ag e a n d p oi s ed f o r g r ow t h. E s ta b li s hi n g a n e a rl y
p r es e nc e i n t h is s e ct o r o f o p po r tu n it i es i s n o t o n ly p r of i ta b le
b u t a l s o h e l p s b u i l d a s u s t a i n a b le b u s i n es s . O u r b r oa d p o r tf o l i o
o f b u s i n e s s e s g i v e s u s d i r e c t l e v e r a g e t o s e i z e t h e s e
o pp or tu ni ti es . W e w il l i de nt if y s eg me nt s i n o ur p or tf ol io ,
w h er e w e c a n b u il d c o mp e te n ci e s a n d d r iv e i n no v at i on b y
m a ki n g s t ra t eg i c i n ve s tm e nt s . F o r e x am p le , G re e n I T i s a n
o p p or t u n i ty w h i c h w e a r e p u r s ui n g , b u t t h e b i g g e r o p p o rt u n i t y
that w e see is in IT for Green.
3 . B e yo n d W i p r o : We believe our thrust for ecological and
s o c ia l s u s t ai n a b i li t y s h o u ld n o t b e c o n f in e d t o W i p r o a l o n e , a s
o u r g o al i s a s u st a in a bl e b u si n es s i n a s u st a in a bl e s o ci e ty . W i th
this thought, to begin w ith w e w ill actively w ork in extending
the sphere of activity am ong interested Wipro em ployees
throug h eco-ey e em ploye e chapt ers. With grow in g
e xp er ie nc e w e p la n t o e xp an d t h e i ni ti at iv e d ee pe r t o o ur
s u p p l ie r s , c u s t om e r s, p a r t n er n e t w or k , c o m mu n i t i es , a n d t o
take an active part in advocacy to realize this goal.
4 . Tr ansp ar e n t r e por t in g: F or a ny m aj or i ni ti at iv e t o b e
s u c c es s f u l t h e e f f o rt s e x p e nd e d n e e d t o b e m e a su r e d a n d a
p e ri o di c s t oc k -t a k e h e lp s c a li b ra t e t h e f u tu r e p l an s o f a c ti o n.F o r o u r e c o - ey e i n i t i at i v e , w e s c a n ne d t he e n v i ro n m en t f o r a
s u it a bl e r e po r ti n g f r am e wo r k. I n G l ob a l R e po r ti n g I n it i a ti v es ,
w e f ou nd GR 3 f ra me wo rk c lo se st t o o ur t hi nk in g o n t h e
d im en si on s o f s us ta in ab il it y. W e d ec id ed t o a do pt G R3
f r am e wo r k, t h e g e ne r ic g l ob a l s t an d ar d r a th e r th a n c r ea t e a
specific dashboard for our individualrequirem ent.
F o r o r g an i za t io n s w i th a l a rg e e mp l oy e e b a se , t h e d i st i nc t io n
b et we en i nt er na l a nd e xt er na l r ep or ti ng b lu rs . W e s ee t h is
f e at u re o f o u r o r ga n iz a ti o n a s a n a s se t t h at m a ke s t r an s pa r en t
r e p o rt i n g t h e o n l y a n d r i g h t c h o i ce .
5 . R i s k p l an n in g a n d mi t ig a ti o n: W hi le t he re a re m ul ti pl ev ie ws o n t he i mp ac t of c lim at e c ha ng e a nd ec ol og ica l
d e gr a da t io n , r a ng i ng f r om t he v i ew t ha t i t i s t h e m o st s e ri o us
threat to m ankind, to a phobia of the intellectual m inority. We
b el iev e i t i s b et ter to b e p ru de nt a nd ta ke n ec es sa ry
p r e c au t i o n s. T h e r i s k a s s es s m en t o f c l i ma t e c h a n g e ( a n d o t h e r
e c ol o gi c al i s su e s) a n d i t s i m pa c t o n b u si n es s i s i n i t s n a sc e nt
s t ag e a n d e x tr e me v i ew s a r e a v ai l ab l e. O u r f i rs t s t ep i n t h is
i n i t i at i v e i s t o e d u c at e o u r s el v e s a n d f or m o u r p o i n t o f v i e w , s o
8
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that w e neither have a knee -jerk reaction or live like the frog in
a b oi lin g p an o f wa ter , i mmu ne t o g ra du al c ha ng e i n t he
e n v i r on m e n t. W e h a v e o u r r i s k m a n a g e m en t t e a m f o cu s e d o n
f o ll o wi n g t h e d e ve l op m en t s i n t h e s t u d y o f t h e c l i m at e c h an g e
a n d i t s i m p ac t o n b u si n es s . W e a r e a l so a d op t in g a n a p pr o ac h
b y w h i c h w e a c t c o n ti n uo u sl y t o m i ti g at e t h e o u tc o me s o f s u ch
r i sk s , w h il e t h e p o ss i bi l it i es a n d t r aj e ct o ri e s o f s u ch r i sk e v en t s
m a y b e s t i l l a m a t t e r o f s i g n if i c a n t d e b a t e .
T he p op ul ar s ay in g g oe s, w el l b eg un i s h al f d on e, b ut i n t hi s
i ni ti at iv e, w e f ee l we ll b eg un i s o nl y a v er y s ma ll s te p i n t he
l o n g j o u r n e y t o w a r d s b e c o mi n g a s u s t ai n a b l e b u s i n es s .
T he c ha ll en ge a h ea d o f u s i s q ui te d au nt in g b ut w e w il l k ee p
g o i n g , w e w i l l l e a r n a n d w e w i l l f i n d t h e p a t h a h e a d.
N o t k n ow i ng t h e d e st i na t io n w i th c e rt a in t y, n o t k n ow i ng t h e
p e r f ec t p a t h , a n d n ot k n o w in g a l l t h e a n s w er s ( o r t h e q u e s ti o n s
for thatm atter), has never stopped Wipro from progressing.
T hi s i s n ot s pe ci al a bo ut W ip ro . T hi s i s i nd ee d t h e w ay o f a ll
hum an developm entand progress.
I t j u st r e qu i re s t h e h u mi l it y t o a c ce p t o u r i g no r an c e, k e ep i ng
o pe n e ye s a nd o pe n m in ds , a nd a ct in g w it h t he f ai th t h at w e
shall overcom e.
I w an t t o s h a r e s o m e q u e s t i o n s t h a t I t h in k a b o u t , a n d f o r w h i c hI c e r t a i n l y h a v e n o c o m pl e t e , f i n a l a n s w e r s :
i . T h e c l a ss i ca l f r e e m a rk e t e c o no my i s c l e a rl y n o t t h e s o l ut i on
to all our problem s and challenges .w hat changes (m ajor
a n d m i n or ) d o w e n e e d i n t h e e c o no m i c s y s t em ? A n d h o w
d o w e m a k e t h e m h ap p e n ?
What next?
Beyond reporting and business
i i . W h at d o w e d o t o t a ck l e c l i ma t e c h a n ge f a st e r? H o w d o w e
p r e s er v e t h e b a l a n ce o f N a t u re o n o u r ( o n l y ) p l a n et ?
i i i . H o w d o w e e l i mi n a t e h u n g e r a n d p ov e r t y?
i v . H o w d o w e d e li v er t h e g i ft o f e d uc a ti o n a n d g o o d h ea l th t o
everyone?
v . H o w d o w e c r ea t e a w or l d w h er e c h il d re n d o n' t g r ow u p
w it h a dv er si ty a nd h at re d? H ow d o w e h av e p ea ce a nd
freedom , for all?
I am s u r e t h a t m a n y o f y o u t h i n k o f t h e s e q u e s ti o n s , a n d mo r e .
I n f a c t I t h in k i t o u r d u ty a n d o b li g at i on t o t h i n k a n d a c t o n t h es e
i ss ue s - i rr es pe ct iv e o f w ho w e a re - p ol it ic ia n, p ro fe ss io na l,
b u s i ne s s p er s o n o r a n y t hi n g e l s e . I n m y m i n d t h e c a l l o f t h i s d u t y
a n d o b l i ga t i o n i n c r e a se s w i t h i n c r e a si n g m a t e r i a l s u c c e ss .
With open eyes and open m inds, let' s act. I have faith that w e
shall overcom e.
Yours sincerely,
Azim Prem ji
C h a i rm a n , W i p r o L i m i t e d
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R E PO R T P R OF I LE , S C O PE , M E TH O DO L O GY &
A S S UR A NC E A P PR O AC H
11
2a.Report Profile
2 b . D e t e r m i n i n g t h e r e p or t ' s s c o p e ,
c o n t e n t a n d b o u n d a r y
R e p o r ti n g p e r i od : T h e r e p o r t i n g p e r i o d f o r t hi s s u s t ai n a b i li t y r e p o r t i s t h e
f i s c a l y e a r A pr i l 1 , 2 0 0 7 to M a r c h 3 1 , 2 0 0 8 ( 2 0 0 7 -0 8 ) .
Dat e of t h e most r e ce n t p re v iou s r e p or t : T h i s i s o u r f i r s t s u s t a in a b i li t y
r e po r t. H o we v er , t h is r e po r t s u pp l em en t s o u r a n nu a l r e po r t. T h e m o st
r e c e nt p r e v io u s a n n u a l r e p o rt i s t h e A n n u a l r e p o rt 2 0 0 7, w h i ch i s a v a i l a bl e
o n o u r w e b s i t e a t http://www.wipro.com/investors/annual_reports1.htm
R e p o r ti n g c y c l e: W e i n te n d t o p u bl i sh o u r su s ta i na b il i ty r e po r t o n a n
a n n u a l b a s i s .
TT h e p r o c es s f o r de f in i ng t h e s c o p e o f t h is r e po r t i s b a se d b ro a dl y o n t h eg u i d e li n e s p r o v i d ed b y t h e G R I f r a m ew o r k ( G 3 g u i d e li n e s ). T h e c o n t e n t o f
the report is derived from the follow ing guiding principles. Di. D e t e rm i n i ng w h a t i s m a t e ri a l t o W i p ro
i i . I d e n ti f y i n g t h e p r i nc i p a l s t a k e h ol d e r s o f t h i s r e p o r t
i i i . P r i n c i p l es ( i ) a nd ( i i) a b o ve , a p p l i ed i n c o n j un c t i on w i t h t h e p r i n ci p l e o f
' s us t ai n ab i li t y c o nt e xt ' h e lp e d u s d e te r mi n e t o pi c s t h at h a ve c l os e
r e l ev a n c e t o s u s t ai n a b i li t y
i v . T h i s r e p o rt i s W i p r o' s f i r s t s u s t a i n ab i l i t y r e p o r t b u t t h i s h a s n o t s t o p p e d
u s f r om t r y i ng t o b e a s c o m p le t e a s p o ss i bl e i n o u r r ep o rt i ng . W e h a v e
trie d to cove r all m ajo r even ts and act ivi ties pert aini ng to the
reporting period.
D e t e r mi n i n g m a t e r i a l i ty o f i s s u e s t o r e p or t
D et er mi ni ng m at er ia li t y i s s ub je ct iv e a nd d ep en ds o n t he l en s u se d.
A f o cu s ed , s h or t er t e r m o u tl o ok t e nd s t o p r io r it i ze e c on o mi c a s pe c ts
w h i l e a b r o a de r , l o n g er t e r m p e r s pe c t i ve b r i n gs i n t o p l a y ' s u s ta i n a b il i t y '
i m pl i ca t io n s o f m a na g er i al d e ci s io n s. A t t h e h e ar t o f t h is d i ff e re n ce i s t h e
f ac t t ha t t he m os t e ff ec ti ve e co no mi c d ec is io n a nd t he m os t o pt im al
e co lo gi ca l a ct io n m ay r es ul t i n c on fl ic ti ng o ut co me s. T he re fo re , t hi s
i n he r en t t r ad e -o f f b e tw e en e c on o mi c a n d e c ol o gi c al c o ns i de r at i on s i s
o n e o f t h e b a s e s f o r d e t e r m i ni n g m a t e r i a l it y .
While there m ay exist scope for trade-off betw een econom ic and
e co lo gi ca l c on si de ra ti on s, w e a t W ip ro b el ie ve t ha t b as ic h um an
r i gh t s a n d s o c i al i s su e s a r e b e yo n d t h e p a le o f e c on o mi c c o ns i de r at i on .
A ll h um an r ig ht s a nd s oc ia l i ss ue s a re i mp or ta nt i n t he ms el ve s a nd
i t i s o nl y t h ei r r el at iv e p ri or it y t o s ta ke ho ld er s t ha t d et er mi ne t he ir
m a t e ri a l i ty t o a s u s t ai n a b i li t y r e p o r t . O u r b e l i ef s t e m s f r o m th e v i e w t h a t a
s ucc es sf ul b usi ne ss i s o ne t ha t g en era tes ec on omi c p rof it s i n a n
e c o lo g i c al l y s u s t ai n a b l e w a y a s w e l l a s b y p r o m ot i n g a j u s t , e q u i t a b l e a n d a
hum ane society.
2
T h e s o f tc o p y o f t h e r e po r t i s a v a i la b l e a t t h e f o l lo w i n g l i n k http ://www.wip ro.com/inve stors/sustainabilityatwip ro.htm
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M a t e r ia l i t y : S o c i a l / H u m a n R ig h t s
High
Medium
Low HighMedium
S t a k e h o ld e r s ' I n t e r e st
Re le v an c e
t o b u s i ne s s
P e o pl e d e v e lo p m en t
Diversity
E m p l oy m e n t t e r ms
C o l l ec t i v e b a r g a in i n g S a fe t y & H e al t h
CorruptionH u m a n R i g h t s
S te p 2 b: 7 a g g re g at e s a r e c l as s if i ed i n t h e ' S oc i al a n dH u m a n R i g h t s' c a t e go r y .
M a te r ia l it y i s d e te r mi n ed o n t h e b a si s o f t w o p a ra m et e rs :
i . I n te r es t t o W i pr o 's s t ak e ho l de r s a n d
I i . R e le v an c e t o W i pr o
St ep 2 a: 9 a g gr e ga t es a r e c l as s if i ed i n t h e ' E co n om i c -E c o l og i c a l t r a d eo f f ' c a t e go r y
M a te r ia l it y i s d e te r mi n ed o n t h e b a si s o f t w o p a ra m et e rs :
i . T h e r e la t iv e p r io r it i za t io n b e tw ee n e c ol o gi c al a n d
e c o n om i c i n t e re s t s
i i . S t a ke h ol d er s ' i n te r es t i n t h e t r ad e of f
St ep 1: T h e 7 9 G R I in d i c at o r s w e r e c l u s t er e d i n to1 6 ' a g g re g a t es ' o r 'c a t e go r i e s' ; E a c h a g g r eg a t ec o m pr i s es o n e o r m o r e G R I i n d i ca t o r s t h a t h a v es i m il a r i t ie s a n d s y n e rg i e s w i t h e a c h o t h e r.
F i g u re 1 : M a t e ri a l it y m a t r ix f o r ' E c o n o m i c -E c o l og i c a l' f a c t o rs
C l i m at e c h a n ge P r od u ct / S e rv i ceQuality
R e s ou r c e E f f i c ie n c y Pollution
Com pliance
P u b l i c b e n e f itBiodiversity
E c o n om i c R e p o rt i n gP u b l ic p o l i cy
High
MediumRe lat iv ep r ior it iz at ion
Low HighMedium
Stakeholder s' I nter est
M a t e r ia l i t y E c o n o mi c - E c ol o g i c a l
F i g u re 2 : M a t e ri a l it y m a t r i x f o r ' S o c i al ' f a c t o rs
T h e m e t h od o l o gy t h a t w e h a v e a d o p t ed f o r d e t e rm i n i ng m a t e ri a l i ty i s
described briefly below :
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A A c o u pl e o f e x am p le s w i ll h e l p i ll u st r at e t h em e t h o do l o g y -
((i) C l i ma t e C h an g e: T he re al it y o f c li ma te c ha ng e a nd i tsw i d e sp r e a d i m p l ic a t i on s h a v e p u s h ed t h i s i s s u e o n t o t h e r a d a rs o f
m o st b u si n es s es i n t h e l a st c o up l e o f y e ar s . B u s in e ss e s m a y h a v e t o
m a ke s i gn i fi c an t i n ve s tm en t s t o r e du c e t h ei r G H G f o ot p ri n t a n d
n o t a l l o f t h es e i n ve s tm e nt s m a y b e e c on o mi c al l y j u st i fi a bl e i n t h e
s h or t -t e rm . T h is i l lu s tr a te s a c l as s ic t r ad e -o f f s i tu a ti o n w h er e t h e
e c o l og i c a l b e n e fi t f o r t he o r g a ni z a t io n a n d s oc i e t y i s a s s u re d o ve r
the long run. How ever, w hile the long-term econom ic outcom e
m a y w e l l b e p o s i ti v e , i t i s t h e s h o r t - t e rm o u t l oo k t h a t i n t r o d u c es a n
e l e me n t o f t r a d e- o f f .
(ii) Div e r sit y: D i v e rs i t y o f t h e w o r k f o r ce i s o f s i g n i f i c a nt i m p o rt a n c e
to different groups based on Gender, N ationality, Ethnic m inority,
S e xu a l o r ie n ta t io n e t c. A d i ve r se w or k fo r ce g i ve s r i se t o m u lt i pl e
p er sp ec ti ve s, t he re by f os te ri ng i nn ov at io n a nd c o nt in uo usi mp ro ve me nt . W hi le i ts r el ev an ce t o b us in es s i s u nd en ia bl e,
the absence of direct correlation w ith business outcom es places
' D i v er s i t y' a t m e d i um r e l e v a nc e t o t h e o r g a n i z a ti o n i n t h e m a t r i x .
T he m at er ia li ty m at ri x p ro vi de s u s w it h a u se fu l d ec is io n t oo l
o n w he re t o t ra in m an ag em en t a tt en ti on a nd o rg an iz at io n
r e s o ur c e s e . g . e c o lo g i c al i s s u es o f h i g h i n t e r es t t o s t a k eh o l d er s b u t
i nv ol vi ng e co no mi c t ra de of f m er it s er io us a tt en ti on f ro m t he
organization' sleadership.
T h e r a ti n gs i n F i gs 1 a n d 2 a re o n a ' L ow - Me d iu m -H i gh ( L -M - H) '
s c al e . T h e r a ti n gs a r e r e la t iv e t o e a ch o t he r a nd a r e n o t b a se d o n
a n a b s o lu t e s c a l e. A c o r e g r o u p o f e x p er i e n ce d a n d s e n i or W i p rom a n a g er s a s s e s s e d e a c h i s s u e o n t h e m a t e r i a l it y s c a l e.
W h o a r e t h e s t a ke h o l d er s f o r t h i s re p o r t ?
O u r r e p or t i s s t r u ct u r e d o n t h e s t a k eh o l d er f o r m a t, w h e r e t h e d i s c lo s u r e o f o u r m a n ag e m e nt s t r a t eg y , p e r f o r m a nc e a n d g o a l s i s d o n e
f or s ev en p ri nc ip al s ta ke ho ld er s. W e i de nt if ie d a nd s el ec te d t he s ev en s ta ke ho ld er s o ut o f a p os si bl e l is t o f t en .
T h e p r oc e ss o f s e le c ti o n o f t h e s e ve n s t ak e ho l de r s i s e x pl a in e d i n d e ta i l i n S e ct i on 5 : W i pr o a n d i t s s t ak e ho l de r s. T a bl e 1 b e lo w
h i g h l ig h t s t h e m u t u a l i m p a c t o f W i p r o a n d t h e s e s e v e n s t a k e h o l d er s .
Stakeholder B r i e f d e s c r i pt i o n o f m u t u a l i m p a c t
Cust o mersC u st o me r s a r e t h e r a is o n d ' t r e f o r W i pr o 's e x is t en c e. I n t u rn , W i pr o 's s o lu t io n s a n d s e rv i ce s h a ve h i ghim pact on our custom ers' operational effectiveness.
Emplo yeesE m p l oy e e s a r e t h e b a c k b o n e a n d t h e b i g g e s t a s s e t s o f W i p r o' s k n o w l e d g e- i n t en s i v e b u s i n e ss e s .
F o r e m p lo y ee s , W i p r o g o e s b e y o nd b e in g a n e m pl o ye r o f c h oi c e; i t i s a p l ac e w h er e t h e y a r e a b l e t o r e al i ze their potential as individuals and hum an beings to the fullest.
Invest o rsI n v e st o r s p r o v i d e f i n a n c i a l c a p i t a l t o W i p ro a n d a r e c r i t ic a l i n e n s u ri n g t h e c o n t in u i t y o f W i p ro ' s b u s i n e s s es .F o r i n v e s t o rs , W i p r o r e p r e se n t s a c o m pa n y w i t h h i g h s t a n d a r d s o f l e a d er s h i p a n d c o r p o r a t e g o v e r na n c e , o n ew h i c h p r o v i d es e x c el l e n t v a l u e t o t h e i r i n v e st m e n t.
SuppliersS u pp l ie r s a n d c o nt r ac t or s a r e c r it i ca l p a rt n er s i n W i pr o 's b u si n es s g o al s . F o r s u p p li e rs , W i pr o i s n o t o n ly as o ur c e o f b u si n es s r e ve n ue s a n d p r o f it s b u t i s a l so a m a rq u ee c u st o me r w i t h h i gh r e fe r en c e- a bi l it y i n t h ei r m arketing efforts.
Current andfut uregenerat io ns
Wipro' s actions on ecological sustainability have an indirect im pact on the surrounding com m unities.I n t h e l o n g r u n , w h a t w e c h o o se t o d o ( o r i g n o re ) m a y c o n t r i b u t e s i g n i f i ca n t l y t o m i t i ga t i n g g l o b a l c h a l le n g e sl i k e c l i m a t e c h a n g e . O u r s t a k e h o l d er s t h e r e f o r e m u s t i n c l u d e a l l o f h u m a n i t y , c u r r e n t a n d f u t u r e.
Go vernmentandRegulat o rs
G o v e rn m e nt s i n c r ea s i n gl y s e e t h e p r i v a te s e c t or a s p a r t n er s i n p r o g re s s a n d a s i m p o rt a n t s o u r ce s o f i n p u t so n p o l i cy f o r m ul a t i on . W i p r o r e c o g ni z e s t h i s f a c t a n d a c t i v el y w o r ks w i t h t h e g o v e rn m e n t o n m a n y a r e a s t h a th a v e w i d e r a n g i ng i m p a ct .
Co mmunit iesand NGOs
Wipro is cognizant of the im portant role that social and com m unity organizations play as w atchdogs and asc a ta l ys t s f o r so c ia l a c ti o n a t t h e g r as s ro o t l e ve l . O u r ex t en s iv e w o rk i n t h e e d uc a ti o n s e ct o r is b a se d o n an e t w or k o f s u c h p a r t n e r o r g a ni z a t i on s . I n t u r n , N G O s s e e c o m m e r ci a l o r g a n i z a t io n s a s a g e n t s o f c h a n g e w h oc a n f u rt h er s o c ia l c a us e s p o w e rf u ll y i f t h ey c h oo s e t o d o s o . T h e s t ak e ho l de r s f o r o u r e du c at i on p r og r ama l s o i n c l u d e ' f u t u r e g e n e r a t io n s ' s i n c e i t h a s a t a n g i b le i m p a ct o n i n f l u en c i n g c h i l d r en a n d y o u n g a d u l t s .
Ta b l e 1 : M u t u al i m p a c t o f W i pr o a n d i t s s t a k e ho l d e rs
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T h e m a te r ia l it y f r am e wo r k a n d t h e p r in c ip a l s t ak e ho l de r s, t a k en
together, have helped us identify the m ajor issues w ith high
s u st a in a bi l it y c o nt e xt . W e b e li e ve t h at w e h a ve c o ve r ed a l l m a jo r
s u s t ai n a b i li t y i s s u e s t h a t i m p a ct u s .
We have tried to be faithful to the spirit of sustainability reporting, butg i ve n t h e f a c t t h a t t h i s i s o u r f i rs t r e po r t, w e m a y n o t h a ve b e en a b le
to present som e of the issues w ith the depth and com pleteness that
w e w o u l d h a ve l i ke d . W e a r e c o n f id e nt t h at w e w i l l b e a b le t o m o re
than address such gaps in our subsequent reports.
Report boundary
T h e b o u n da r y o f o u r s u s ta i n a b il i t y r e p o r t i s e x p l ai n e d w it h r e f e re n c e
to the high-level organization charts show n below .
Fi g ure 3: Vi sua l re pre se nta ti on of Wi pros l i ne s of busi ne ss
WiproW i p r o B P O (W B P O ) *
B P O d i v is i o n a d d r e ss i n g g l o b al m a r k et s f o r B P O S er v i c es
I T h a r d wa r e a n d s o f t wa r e S e r v ic e s d i v i si o n a d d r es s i n g m a r k et s i n I n d i a ,Middle-East and Asia-Pacific
Wipro Infote ch ( WI) *
Wipro Technologies (WT)*
S o ft w ar e S e rv i ce s a n d R & D d i vi s io n a d dr e ss i ng G l ob a l m a rk e ts i n t h e A m er i ca s ,E u r o pe a n d J a p an
W i p r o C o n s u m er C a r e a n d L i g h t in g ( W C C L G )P r o d uc t s f o r c on s u m er a n d i ns t i t u ti o n a l m a r k et s i n I n d i a a n d S o ut h - E a st A s i a
W i p r o I n f r as t r u c tu r e E n g i n ee r i n g ( W I N )
M a n u f ac t u r es h y d r au l i c p r o d uc t s , s o l u ti o n s i n r e n e wa b l e e n e rg y a n d w a t e r t r e a t me n t
f o r g l o b a l m a r k et s
N o t e : C o m p le t e d e t a il s o f W i p ro ' s h o l d i ng a n d o p er a t i o na l s t r u ct u r e a nd t h e g e o gr a p hi e s / l o c a t i on s t h a t w e o p e ra t e f r o m a r e a v ai l a b l e
i n W i pr o ' s a n n ua l r e p o rt , 2 0 0 7- 0 8 . P l e a s e r e f e r Pa g e s 3 8 a n d 3 9 a nd t h e r ea r i n si d e c o v er f o r t he l i s t o f d e v e lo p m e nt c e n t e rs a n d
plant locations. The soft copy of the report can be downloaded from at http://www.wipro.com/investors/annual_reports1.htm .
* W ipro Technologies, W ipro Infotech and W ipro BPO collectively form W ipros IT Business.Hereinafter any reference to W ipros IT Business
refers to these three divisions.
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* T h e s c o p e o f r e p o r ti n g f o r e n v i r on m e n t al i n d i ca t o r s i s r e s t ri c t e d t o t h e I n di a o p e r a ti o n s o f o u r I T b u s i n e ss .T h i s c o v e r s a t o t a l o f 5 4 f a c il i t ie s i n c l u di n g d e v e lo p m e nt c e n t er s , B P O c e n t er s , s a l e s o f f i c e s , w a r e h ou s e s e t c .
I t i s t o b e n o t e d t h at a c i t y l o ca t i o n m ay h a v e m u l t ip l e o f f ic e s a n d t h e r ef o r e t h i s n u m b e r i s n o t t o b e c o n f u se d
wi th the metri c on the number of ci ti es that we operate i n.
** The scope of reporti ng f or soci al i ndi cators i s restri cted to the operati onsof our IT busi ness.
2 c . D a t a m e a s u r e m e n t t e c h n i q u e s a n d p r o t o c o l s Wipro m aintains a sophisticated infrastructure of IT applications based on SAP R/3 and
s a te l li t e s y s t em s - w h er e m o st o f t h e e n t e rp r is e d a ta a n d i n fo r ma t io n a r e c a p t ur e d, c o ll a te d
and analyzed. These system scover financial, HR, sales, custom er and procurem entprocesses.
T h e r e p o rt i ng o n t h e q u a n t it a t iv e e l em e nt s o f e c on o mi c a n d s o ci a l i n d i ca t or s i s d r aw n f r om
the IT system s referred above. The m aturity of the underlying processes w ith its rigorous
c h ec k s a n d b a l a nc e s g i v e s u s c o nf i de n ce i n t h e a c cu r ac y o f t h e i n fo r ma t io n d i sc l os e d i n t h is
r ep or t. W ip ro 's f in an ci al s ys te ms c om pl y w it h t he r eq ui re me nt s o f S ec ti on 4 04 o f t he
Sarbannes-Oxley(SOX) fram ew ork***.
Sso m e o f o u r e n vi r on m en t m a na g em e nt s y st e ms a r e y e t t o b e c o mp l et e ly a u t om a te d - d a t ap o in t s p e rt a i ni n g t o e n vi r on m en t a l p a ra m et e rs h a ve b e en d e ri v ed f r o m t h e M I S r e po r ts
m aintained by the EHS (Environm ent, Health and Safety) group intheir respective locations.
Protocolsf ollowed in thereport
E c o n om i c d a t a i n d i c at o r s a r e b a s e d o n t h e I n d i a n G A A P ( G e n er a l l y A c c ep t e d A c c ou n t i n g
P r i n ci p l e s) . F o r m o r e d e t a i l s, p l e a se r e f e r t o t h e W i p r o a n n u a l r e p o r t, 2 0 0 7- 0 8 .
T he c al cu la ti on s o f c ar bo n f oo tp ri nt a re b as ed o n t he G HG p ro to co l a va il ab le a t
w w w .g h g p r ot o c o l. o r g a n d i t s I n d i a v e r s io n , t h e C I I - GH G p r o t oc o l o r W A R M.
Them etric conversionsfor reporting theenergy consumptionin Gigajoulesare derivedfrom the
c on v er si on t a bl es a v ai la b le i n t h e G R I g u id el in e s d oc um en ts o n e nv ir on me nt a l i nd i ca to rs .
I T b u s i n es s e s
(W T ,W I and W BP O)
Exceptions
Social Ind icators
( L a b or , H u m a n R i g h t s,S o c i et a l a n d P r o d u c tResponsibility)
Reported inform ationc o v e rs g l o b al o p e r at i o n s,( I n d ia a n d o v e rs e a s )* *
A c q u is i t i on s m a d e i n2007-08: Infocrossing
EnvironmentalInd icators
Reported inform ationc o v e rs a l l I n d i a o p e ra t i o n s*
A c q u is i t i on s m a d e i n2007-08: Infocrossing
EconomicInd icators
Reported inform ationc o v e rs g l o b al o p e r at i o n s,( I n d ia a n d o v e r s e a s)
None
T he b ou nd ar y o f t hi s r ep or t h as b ee n d et er mi ne d o n t he b as is o f o pe ra ti on al c on tr ol o f o ur b us in es s
e n t i ti e s . I n a l l o u r b u s i ne s s es , o p e ra t i o n al c o n t ro l g o e s h a n d - i n -h a n d w i t h f i n a n ci a l c o n t r o l a n d t h e r ef o r e o u r
r e p or t i n c l ud e s a l l s u b s id i a r ie s a n d a c q u is i t i on s .
T h e I T b u s i ne s s e s a c c o u n t ed f o r 8 7 % o f t h e r e v e nu e a n d o v e r 9 5% o f t h e e m p lo y e e s t r e n g t h f o r 2 0 07 - 0 8.
T h is i s o n e o f t h e r e as o ns w h y t h e s c o p e o f t h is r e po r t c o v er s o n l y t h e I T b u si n es s es . W e b e li e ve t h at t h is i sr e p re s e n ta t i v e e n o u g h t o b e a g o o d f i r s t s t e p t o w a rd s e v o lv i n g o u r s u s t a i n a bi l i t y c h a r t e r.
O n a n a v er a ge , 8 6% o f t h e e m p lo ye es o f t h e I T b u si n es s w or k i n d i ff e re n t W i p r o l o c at i on s i n I n di a . M o s t o f t h e
r em ai ni ng 1 4% a re s ta ti on ed d ir ec tl y a t c li en t l oc at io ns . T he re fo re , t he e co lo gi ca l f oo tp ri nt o f W ip ro 's
overseasofficesis m inim al w hen compared to the overall footprint (in our estim ateless than10%). These factors
influencedthe decisiontokeepour overseasofficesoutsideof thescopeofenvironm entalreporting.
K e e p in g i n m i n d t h e f a c t t h a t t h e p r o ce s s e s o f t r a n s it i o n a n d i n t e g ra t i o n a r e s t i l l i n v a r y in g s t a g es o f p r o g re s s ,
w e h av e e xc lu de d a cq ui si ti on s t ha t w er e m ad e i n 2 00 7- 08 fr om th e p ur vi ew of t he r ep or t.
F o r t h e I T b u s i n e ss , w e m a d e o n e a c q u i s i t io n i n t h e r e p o r t i n g y e a r i . e . I n f o c r os s i n g , U . S . A .
Ta b le 2 : S u mm a r y t a bl e s h ow i ng t h e r ep o rt ' s b o un d ar y s e tt i ng s
* * * F o r d e t a il s , p l e a se r e f e r W i pr o ' s A n n u a l R e p o r t 2 0 0 7 -0 8 a t http://www.wi pro.com/i nvestors/annual _reports1.htm
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Ta bl e 4: Wi pro's G RI a ppl i ca ti on l eve l i s i ndi ca te d i n the ma tri x be l ow
2002In accordance C C+ B B+ A A+
S e l f D e c l ar e d
T h i r d p ar t y c h e c ke d
Mandatory
Op
tional
GRI che cke d
Optional
ReportExternallyAssured
ReportExternallyAssured
17
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c r a b , h i t c h i n g a r i d e w i t h j e l ly f i s h , r i d e s u n d e r t h e p r o te c t i on of it s fr e e -swi mmi ng host a nd i s ca rri e d into nutri e nt- ri ch wa te rs which i t woul d notAb e a b l e r e a ch o n i t s ow n . I n r e t ur n , t h e c r a b c le a n s t he j e l ly f i s h o f pa r a s it e s
a nd scra ps of food tha t se ttl e on i ts body.
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A n o rg an iz at io n' s e co no m ic s us t ai na bi li ty i s s tr on gl y d e pe nd en t o n l ar ge r f or ce s t ha t d et er mi ne t he d ir ec t io n i n w hi c h
h um an s oc ie ty m ov es a s a w ho le . T he se f or ce s c ou ld b e e co lo gi ca l, s oc ia l o r a b le nd o f a ll t hr ee . F ig 4 i ll us tr at es t hi s i de a.
SUSTAINABILITY:
WIPRO'S PERSPECTIVE AND STRATEGY
1919
S o c i a l s u s t a i n a b i l i t y h a s s e v e r a l d i m e n s i o n s t oi t - p o v e r t y a l l e v i a t i o n , h e a l t h c a r e f o r a l l , u n i v e r s a l
a c c e s s t o p r i m a r y a n d s e c o n d a r y e d u c a t i o n ,protecting, prom otingpluralism and diversity etc.
F i gu re 4 : T h e s u st a in a bi l it y M o bi u s
3T he M ob iu s a s a m et ap ho r f or su st ai na bi li ty .
T he M ob iu s s tr ip i s a c ur io us g eo me tr ic al s ha pe
d ef in ed b y o nl y o ne s ur fa ce a nd o ne b ou nd ar y c o m po n e n t. T h e M o b i u s s h a p e i s a n a p t m e t a ph o r f o r
s us ta in ab il it y b ec au se t he p ro bl em s o f e co no mi c,
e c o lo g i c al a n d s o c ia l s u s t ai n a b i li t y a r e
s o i n te r -t w in e d t h at i t i s d i ff i cu l t
to sepa rat e the thr ee.
A c l as s ic i l lu s tr a ti o n o f t h is
i s t he r ea li ty w he re o ur
c iv il iz at io n' s s o c al le d
s o c ie t a l a d v a n ce m e n t i s
i t s e l f t h e c a u s e o f
ecologicaldam age.
E c on o mi c s u st a in a bi l it y o f a n o r ga n iz a ti o n i s r e la t ed t o t h el a r g er f o r c e s o f a c o u n tr y ' s e c o n o mi c s u s t ai n a b i li t y , w h i c h i n
turn is linked to the global econom ic scenario. Econom icp r o g re s s b e c om e s u n s u s t a i n a bl e i f i t c o m pr o m is e s e c o l o g y ,s o c ia l e q u i ty a n d h o l i st i c h u m a n d e v e lo p m en t .
P re se rv in g t he b io sp he re 's a bi li ty t o s us ta in l if e i s t heb e d r oc k o f h u m a n c i v i l i z a ti o n . T h e c l i m at e c h a n g e c r i s i si s a s t ar k r e mi n de r o f t h e t o ll t h at u n br i dl e d e co n om i cg r o wt h c a n t a k e , t h r e at e n i n g h u m a n i ty ' s v e r y e x i st e n c e.
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Risk management and sustainability
S u s t a in a b i li t y a n d r i s k s a r e c l o se l y a n d i n v e rs e l y i n t e r- r e la t e d .
A n y i d en t if i ed r i sk h a s t h e p o te n ti a l t o u n de r mi n e e c on o mi c ,
e co lo gi ca l o r so ci al s us ta in ab il it y a s t he c as e m ay b e. I t i s
therefore critical for any organization to have a m ature risk m a na g em e nt p r ac t ic e t h a t i s a b le t o a s se s s c u rr e nt a n d f u t u re
r i s k s o n a l l t h e t h r e e d i m e n si o n s .
Wipro' s risk m anagem ent office has the m andate of creating
s tr ea ml in ed r is k m an ag em en t s ys te ms a cr os s t he g ro up .
T h e r i s k o f f i c e a d d r e s se s o p e ra t i o n al d e l i ve r y r i s k m a n a g em e n t ,
foreign exchange risk, taxation risk, and inform ation
m an ag em en t r is k. T he o ff ic e r ec og n iz es t he i mp or ta nc e o f
e c o lo g i c al a n d s o c i al i s s u es t h a t c a r r y p o t e nt i a l h i g h - i m p ac t r i s k s
a n d i s e n g a g ed wi t h t h e t a s k o f i n c o rp o r a t in g t h e s e d i m e n s i on s
i n t o t h e e n t e rp r i s e r i s k f r a m e w or k .
C o m p r e h e n s i v e d e t a i l s a b o u t W i p r o ' s r i s k m a n a g e m e n t
f r a m e w o r k a n d t h e t o p r i s k s i d e n t i f i e d f o r 2 0 0 7 - 0 8 a r e
a v a i l a b l e i n P a g e s 1 9 - 2 0 o f o u r a n n u a l r e p o r t 2 0 0 7 - 0 8
a t h t t p : / / w w w . w i p r o . c o m / i n v e s t o r s / a n n u a l _ r e p o r t s 1 . h t m .
S u rv i va l , p r of i ta b il i ty a n d g r ow t h i n p r of i ts c a n b e i d en t if i ed a s
the first three steps of a com m ercial enterprise. As an entity
r e ac h es t h e t h ir d s t ep , i t s f o cu s g r ad u a ll y e x pa n ds t o i n cl u de
s us ta in ab le g ro wt h. W ip ro w it h a t ra ck r ec or d of o ve r si x
d ec ad es o f s us ta in ed p r of i ta bi li ty i s f oc us ed o n b ui ld in g a
b u s i ne s s t h a t g e n e ra t e s p r e d ic t a b l e r e v e n u e , p r o f i t g r o wt h a n d
com m ensuratecash flow s.
O v e r t h e l a s t s i x d e c a d e s w e h a v e e m e r g e d a s a m u l t i- b u s in e s s
e n ti t y w i t h l e ad e rs h ip p o si t io n i n e v er y b u si n es s w e a r e i n . W e
h a ve s t ee r ed ou r po s it i on t o wa r ds a h e al t hi e r e c on o mi c
s u s t ai n a b i li t y b y f o c u si n g o n t h r e e i n t r i n s i c f a c t o r s - t h e t a n g i bl e
v a l u e- a d d o f o u r s e r v ic e s a n d p r o d uc t s c o m bi n e d w i t h t h e
a d va n ta g e o f fe r ed b y t h e p o le p o si t io n o f I n di a n e c on o my i n
the global econom ic order and strong m anagem ent values and
3 a . E c o n om i c s u s t a in a b i l it y
e t h i cs . ( M o re d e t a il s o n o u r b u s i n es s o p e r at i o n s a r e a v a i l ab l e i n
p a g e s 1 0 - 1 3 o f o u r a n n u a l r e p o r t 2 0 0 7 - 0 8 .)
I n t h e l a s t f i v e y e a r s w e h a v e c o n si s t en t l y g r o wn o u r r e v e nu e a n d
p ro fi ts y ea r o n y ea r i n e ve ry o ne o f t he se 5 y ea rs . T he 5 y ea r
C o mp o u nd e d A n n ua l G r ow t h R a t e ( C A G R ) o f r e ve n ue i s 3 6 %a n d f o r p r o f it a f t er t a x i s 3 1 % .
A s o u r t r a c k r e c o r d d e m on s t r at e s , o u r b u s i ne s s i s g r o u nd e d i n
s tr on g f un da me nt al s. H ow ev er w e d o n ot r es t o n o ur p as t
l au re ls , b ut c on st a nt ly l oo k o ut f or r is ks t h at c an d is ru pt o ur
b us in es s. O ur E nt er pr is e R is k M an ag em en t f ra me wo rk
i d e n ti f i e s t h e t o p 1 0 ri s k s t o o u r o r g a ni z a t i on f r o m a b a s k et o f
r is ks . T he r is ks a re i de nt if ie d t hr ou gh e xt er na l a na ly si s a nd
i n t e rn a l d e l i be r a t io n s . W e c l a s si f y o u r r i s k s i n t o S t r a t eg i c r i s k s,
F in an ci al r is ks , O pe ra ti on al r is ks , C om pl ia nc e r is ks a nd
R e po r ti n g r i sk s . W e a n ti c ip a te t h re e o f t h e t o p 1 0 b u si n es s
r i s k s t o b e ( i ) o u r a b i l it y t o a t t r a ct a n d r e t a i n t a l e n t ( i i ) e x e cu t e
l a r g e p r o j e c t s a s w e g r o w bi g g e r an d ( i i i) b u s i ne s s c o n t in u i t y i n the face of unexpected disasters.
L o o k in g a h e a d , w e f o r es e e r i c h o p p o rt u n i t ie s f o r o u r b u s i ne s s
a s I T an d BP O s e rv i ce s m o ve f r om be i ng j u st o u ts o ur c in g
p a r t ne r s t o b e c o mi n g s i g n if i c a n t d i f f er e n t i at o r s i n t h e b u s i ne s s
s u c ce s s o f o u r c u s t om e r s. I n o u r c o n su m e r a n d i n f ra s t r u ct u r e
e n gi n ee r in g b u si n es s es , t h e g r ow i ng I n di a n e c on o my a n d t h e
f o c u s o n I n f r as t r u ct u r e b u i l d p r o vi d e s u s t h e a v e n u es f o r f ut u r e
g r ow t h. W e b e li e ve w e h a ve t h e i n he r en t s t re n gt h t o s u st a in
a n d i m p r o v e o u r l e a d er s h i p p o s i t io n s i n e a c h o f o u r b u s i n e ss e s .
N o te : F o r a d e ta i le d a n al y si s o f t h e I T i n du s tr y , i t s r i sk s , t h re a ts a n d
o p p o r tu n i t ie s , p l e a se r e f e r P a g e s 1 0 - 1 2 o f t h e M a n a ge m e n t D i s c us s i o n
a n d An a l y si s a n d Pa g e s 1 9 - 2 0 o f t h e R i s k M a n a ge m e n t o f ou r a nn u a l
report 07-08 at http://www.wi pro.com/i nvestors/annual _reports1.htm
T h i s s e c t i o n c o m p r is e s t h e f o l l ow i n g :
T r e n ds i n e c o l o g i c al s u s t a in a b i li t y
Em erging ecologicalrisks
O p p o rt u n i t ie s i n t h e e c o l o g i ca l s p a c e
TTrends : T h e h i s t or y o f e c ol o gi c al s u st a in a b il i ty g o es b a ck a l o ngw ay b ut i ts c lo se i nt er -d ep en de nc y w it h t he e co no mi cs o f
c on su mp ti on -l ed g ro wt h i s l ar ge ly a t we nt ie th c en tu ry
p h en o me n on . M a ha t ma G a nd h i w a s p r ob a bl y o n e o f t h e f i rs t
to think deeply about this com plexissue, as evident in several of
h is w ri ti ng s a nd s pe ec he s. G an dh i' s l ea ni ng s t ow ar ds t h e
e c o no m i c m o d el o f s e l f -s u s t a in i n g c o m mu n i t i es h a d a d e f i n it e
u n de r pi n ni n g o f c o nc e rn f o r t h e e n vi r on m en t . H i s o f t q u ot e d
s ta t em en t t ha t th e e ar th h as e no ug h f or e ve ry m an 's n ee d
b ut n ot f or e ve ry m an 's g re ed i s t he m os t a pt a rt ic ul at io no f t h e p h il o so p hy o f s u st a in a bl e c o ns u mp t io n . H i s t h ou g ht s
o n e c ol o gi c al s u st a in a bi l it y i n fl u en c ed m a ny , m o st n o ta b ly
E . F . S c hu m ac h er w ho s e b o ok ' S ma l l i s B e au t if u l' d r aw s u p on
Gandhi' s ideas on com m unity-led sustainability.
In t he 1 96 0s t he n eg at iv e e co log ic al co nse qu en ces o f
e co no mi c a ct io ns w er e b ro ug ht i nt o s ha rp f oc us b y R ac he l
C a rl s on i n h e r bo o k ' S il e nt S p ri n g' . T h e b o ok h i gh l ig h t ed t h e
n eg at iv e e ff ec ts o f t he u se o f D DT , a p es ti ci de t ha t u nt il t he n
w a s s h o w c a se d a s t h e h e r o o f t h e a g r i cu l t u r al r e v ol u t i o n.
I n r e ce n t y e ar s , t h e R i o s u mm i t a n d t h e K y ot o p r ot o co l h a v e
c o m pe l l i ng l y d r a w n w o r l d a t t e n ti o n t o t h e p r o b le m s o f g l o b alw ar mi ng a nd c l im at e c ha ng e d ue t o i nc re as ed l e ve ls o f
g r e en h o u se g a s ( G H G ) e m i ss i o n s. O n l y t h i s t i m e, t h e c o n ce r n s
a re m or e s er io us c al li ng f or i mm ed ia te a tt en ti on . T hi s h as
r e s ul t e d i n b r i n g i n g e c o l o g i ca l c o n ce r n s o n t h e d e c is i o n m a k i n g
r a d a r s o f l a r g e c o m m er c i a l o r g a n i za t i o n s.
T ab le 5 h ig hl ig ht s s om e o f t he e co lo gi ca l r is ks t ha t f ac e h um an
societyandtheirpossibleeffectsonorganizationslikeWipro.
3b.Ecological sustainability
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How doesWipro view and address ecological risks?
We begin with the c aveat that Table 5 above lis ts only the major ec ologic al r is ks known to humanity . The r is ks that ar e
u n k no w n n o w o r t h at m a y e m e r g e i n f u tu r e m a y b e o f e v en g r ea t er se v er i ty . W e b e li e v e t h a t t h e c o mp l ex f e ed b ac k l o op s
a n d i n t e r de p e n d en c i e s t h a t e x i s t i n n a t u r e m a k e i t i m p o s si b l e t o p r e d i c t o r e v e n i d e n t i f y a l l p o s s ib l e e c o l o gi c a l r i s k s . T h e b e s t
p o s s i bl e p r e p a ra t i o n f o r u n k n o w n r i s k s i s f o r u s t o c o n t i nu e t o b e o p e n a n d e n g a g e d e e p l y w i t h a l l d i m e n s io n s o f e c o l o gy .
A f or ma l a ss es sm en t o f e co lo g ic al r is ks h as b ee n i n it i at ed b y o u r r is k o ff ic e i n t he c ur re nt y ea r (2 00 8- 09 ). T h is w i ll b e
i n c or p or a te d i n to W i p ro ' s e n te r pr i se r i sk m a n ag e me n t f r am e w or k . T h e r i sk s t h at w i l l b e a d d re s se d i n t h e f i rs t p h as e a r e
( i) c l i m at e c h a n g e ( ii) wat er scarcit y and ( iii) e-wast e.
C li ma te c ha ng e i s a c le ar e xa mp le o f a r is k w he re l on g- te rm
p la n ni n g i s e ss en ti a l t o m i ti ga te s om e p ot en ti a ll y i rr ev er si b le
e ff ec ts . T hi s i s a c om pl ex g lo ba l i ss ue a t t he i nt er se ct io n o f
s c ie n ce , t e ch n ol o gy a n d p u b li c p o l ic y . W i p r o t a ke s t h e v i e w t h at
c l im a te c h an g e a n d t h e p o li c y r e sp o ns e s t o c l i ma t e c h a ng e a r e
b e co m i ng i n cr e as i ng l y r e le v a nt t o t h e b u si n es s e n v ir o nm e nt i n
w hi ch w e o p er at e. W ip ro i s p ro -a ct iv e i n a d dr es si n g b ot h t he
thr eats and the oppor tunities that have emer ged.
A s p a rt o f o u r ' B u s in e ss C o nt i nu i t y P l a nn i n g ( B CP ) ' f r am e w or k ,
we hav e put in plac e a br oad r ang e of ri sk man agement
p r o c ed u r e s, p r o c es s e s a n d m i t i g a t i n g s t e p s f o r e x t r e m e w e a t h er
e v e n t s. O u r t e a m s c o n d u c t r e g u l a r r e v i e ws o f p o t e n ti a l r i s k s a n d
w h er e a p p ro p ri a te , i n i ti a t e t h e n e ce s sa r y s t ep s t o m i t ig a t e s u ch
r i sk s . A s p a rt o f t h e r i s k m i t i g at i on p l an , W i p ro h a s i n s u re d i t s r e a l
e s t a te p r o p e rt y a g a i n s t d a m a g e b y e x t r em e w e a t h er e v e n t s .
I t m a y b e p e r t i ne n t t o m e nt i on h e re t h at I n d ia h a s a l r e ad y d r a f t eda p ol ic y o n e -w as te w he re W i pr o w as o ne o f t he c on t ri b ut or s.
C on ve rt in g t he p ol ic y i nt o a r eg ul at or y m ea su re i s a d is ti nc t
p o ss i bi l i ty t h a t n o I T c o mp a n y c a n i g n or e . W i p ro a l so f o re s ee s
the pos s ibility of additional legis lative meas ur es on other for ms of
h a za r do u s w a st e ( b as e d o n t h e U N EP ' s B a se l * c o nv e nt i on o n
the c ontr ol and dis pos al of haz ar dous was tes ) .
Wipr o will c ontinue to monitor the developments in this r egar d
a n d a l so e n ga g e w i th a p p ro p ri a te a g e nc i es t o e v al u a te a n d a c t
u p o n v a r i o u s r i s k s a n d o p p o r tu n i t i e s.
Opportunities We believe that both em erging as w ell as established ecological risks
w i ll g i ve r i se t o a r a ng e o f n e w o p po r tu n it i es . T h re e m e g a t r e n d s w i l l
d r i v e t h e o p e n in g u p o f s u c h o p p o r t u ni t i e s:
((i) Polic y mak in g an d re gu lat ion b y gov e r n me n t s ar ou n d t h e wor ld:
Ta b l e 5 : R i s k s a r i s in g o u t o f e c o l og i c a l d e g ra d a t io n
R isk P otential impact on commercialorganizations
P o te n ti a l d a ma g e t o i n fr a st r uc t ur e a s se t s i n c o as t al t o wn s .D i s l oc a t i on t o p e o p le m a y a f f e c t e m p l oy e e p r o d uc t i v i ty
I n cr e as e i n s e a- l ev e ls ( e s ti m at e d b y I P CC a t b e tw e en1 . 4 to 5 . 8 in c he s b y 2 1 00 ) o n a c co u nt o f g l ob a l w a rm i ng
P o te n ti a l d a ma g e t o i n fr a st r uc t ur e a s se t s i n c o as t al t o wn s .D i s l oc a t i on o f p e o p le m a y a f f e c t e m p l o y e e p r o d u ct i v i t y
I n c r ea s e i n s e a - le v e l s ( e s t i ma t e d b y I P C C a t b e t w ee n 1 . 4 t o5 . 8 i n ch e s b y 2 1 0 0) o n a c c o u n t o f g l o b al w a r mi n g
P o t e nt i a l d a m a ge t o i n f r as t r u ct u r e a s s e ts , e s p i n c o a s ta lcities.
I n c r ea s e d i n t e n si t y o f h u r r ic a n e s a n d s t o r ms o n a c c ou n to f g l ob a l w a rm i ng
P ot en ti al d am ag e t o i nf ra st ru ct u re a ss et s, e sp ec ia ll y i ncoastal cities.
I n c r ea s e d i n t e ns i t y o f h u r r i ca n e s a n d s t o r ms o n a c c ou n t o f global w arm ing
N e ga t iv e i m pa c t o n e mp l oy e e p r o d uc t iv i ty d u e t oincreased absenteeism . Higher healthcare costs
I n c r ea s e d i n c i d en c e o f t r o p ic a l d i s e as e s e . g . M a l a ri a ,D e ng u e o n a c co u nt o f g l ob a l w a rm i ng
N e g a t i v e i m p a c t o n e m p l o y e e p r o d u c t i v i t y d u e t oincreased absenteeism .
Higher healthcare costs
I n c r ea s e d i n c i de n c e o f t r o p ic a l d i s e a s e s e . g . M a l a ri a , D e n g ueo n a c c o u n t o f g l o b a l w a r m in g
D e c re a s e d av a i l a bi l i t y o f c l e a n w a t e r fo r d r i nk i n g a n dc o m me r c i al u s e o n a c c ou n t o f i n c r ea s e d c o n s um p t i on ,p o l l ut i o n o f g r o u nd w at e r a n d d r y i ng u p of s o u r ce s o n
a c co u nt o f c l im a te c h an g e
H i g h er c o s t s o f p r o c ur i n g w a t e r
D e cr e as e d a v ai l ab i li t y o f c l ea n w a te r f o r d r in k in g a n dc o mm e rc i al u s e o n a c co u nt o f i n cr e as e d co n su m pt i on ,p o ll u ti o n o f g r ou n d w a te r a n d d r yi n g u p o f s o ur c es o n
a c c ou n t o f c l i ma t e c h a n g e
H i g h er c o s t s o f p r o c ur i n g w a t e r
R isk P otential impact on organizations
P o ss i bl e i m pa c t o n e m pl o ye e h e al t h l ea d in g t o h i gh e r h e a l th c a r e c o s t s a n d l o w e r p r o d uc t i v it y
C o n t in u o u sl y d e g r ad e d l e v e ls o f a i r q u a l i ty i n u r b a n c e n t er sP os si bl e i mp ac t o n e mp lo ye e h ea lt h; l ea di ng t o h ig he r healthcare costs and low er productivity
C o n t in u o u sl y d e g r a d e d l e v e l s o f a i r q u a l i t y i n u r b a n c e n t e r s
I n d i re c t i m p a ct o n l y C o nt i nu o us i n cr e as e i n l a nd f il l w a st e o f a l l c a te g or i es I n d i re c t i m p a c t o n l y C o n t in u o u s i n c r e a se i n l a n d f i l l w a s t e o f a l l c a t e g o r i es
I n d i re c t i m p a ct o n l y L o ss o f s p ec i es a n d b i od i ve r si t y - b o th p l an t a n d a n im a l I n d i re c t i m p a c t o n l y L o s s o f s p e c ie s a n d b i o d i v er s i t y - b o t h p l a n t a n d a n im a l
* V i s i t w w w . ba s e l .i n t f o r d e t ai l s a b o u t t h e B a s el c o n v e nt i o n
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3c.Social sustainability
I f e c o l og i c a l s u s t a i n a bi l i t y i s a b o u t p r e s e r v in g t h e e a r t h' s c o n t in u e d a b i l it y t o s u p p or t l i f e , s o c i a l s u s t a i n a b il i t y i s a b o u t p r e s e r vi n g h u m a ni t y ' s a b i l i t y
to reach its full potential. Anything that dim inishes a hum an being' s ability to lead a life of dignity and excellence underm ines social sustainability.
T h e s u c c e s s or t r e a t y t o t h e K y o t o P r o t oc o l i s e x p e ct e d
to get finalized by end-2009. It is very likely that the U.S.
g o ve r nm en t w i ll r a ti f y a n d si g n t h e s u cc e ss o r tr e at y ,
w hi ch w il l i mp ly c ap s o n i ts G HG e mi ss io ns . T he U .S .
governm ent is expected to provide significant
i n ce n ti v es f o r in v es t me n ts i n c l ea n e n er g y, w h ic h w i llh a ve a r i pp l e e f f ec t o n t h e r e s t o f t h e w o r ld . A l o n g w i t h
s u bs i di e s, g o ve r nm e nt s e v er y wh e re a r e e x pe c te d t o
i n cr e as i ng l y t a x p r od u ct s a n d s e rv i ce s t h a t h a v e h i gh
GHG footprints.
(ii) L a r g e c a p i ta l f u n d i n g a l l o c a ti o n f o r c l e a n e n e r g y
ventures : T h is f a ct o r a l on e w i ll t r ig g er a f r es h w a ve o f
i n v e st m e n ts i n c l e a n e n e r g y , w h i c h w i l l h a p p e n t h r o u gh
m u lt i pl e c h an n el s a n d m o de s - n e w p r iv a te e n ti t ie s ,
e x pa n si o n a n d d i v er s if i ca t i on b y e x is t in g c o mp a ni e s
and public sector investm ents.
(iii) In c r e ase d foc u s on an d in v e st me n t in r e se ar c h an dde v e lop me n t in c le an t e c h n ologie s : L a rg e e s ta b li s he d
c o rp o ra t e o r ga n iz a ti o ns a s w e ll a s s m al l s t ar t -u p s w i ll
m ov e i n to t o p g e ar i n t h ei r R & D e f fo r ts o n r e ne wa b le
e n e rg y , e l e c t r i c v e h i c l es , a l t e rn a t e t r a n s p o rt f u e l s e t c .
A p a r t f r o m p r o d uc t s a n d s e r v ic e s f o r t h e m a r k et , s o m e
o f t h e b i gg e st p a yo f fs f o r o r ga n iz a ti o ns w i ll c o me f r om
internal efficiencym easuresand new operationalm odels.
Wipro has a detailed strategy in place to address the
e me rg in g o pp or tu ni ty s pa ce s, s om e o f w hi ch h av e
a lr ea dy b ee n i ni ti at ed o n t he g ro un d e .g . W ip ro
E c o E ne r g y t o a d d r es s t h e r e n e wa b l e a n d c l e a n e n e r gy
s p ac e , t h e I T f o r G r e en p r og r am t h a t t r ie s t o l e ve r ag e the pow er of ICT (Inform ation and Com m unication
Technologies) for Sustainability.
F i g u re 5 s u m ma r i z es W i p r o' s a p p r oa c h t o a n d o u t l oo k
on em erging ecologicalopportunities.
M ar ket op p or t u n it ies in
(a ) G r e e n I T s o l u t i o n s f o r t h e C I O :V i rt u al i za t io n , d a ta c e nt e r e f fi c ie n cy , e - wa s teoutsourcing
(b) I T f or G re en: I T s ol ut io ns t ha t e na bl e a nda ug me nt e co lo gi ca l s us ta in a bi li ty e .g . b ui ld in gd es ig n a n d s im ul at io n, m an ag em en t o f s ma rtg ri ds , g re en s up pl y c ha in s ol ut io ns , r en ew ab lee n e r gy m o d e li n g s o f t w a r e
(c) R e ne wa b le e n er g y s o lu t io n s: C on su lt in g a ndi m p l em e n t at i o n s e r v ic e s a c r o ss t h e s p e c tr u m o f S ol ar , W in d, G eo th er ma l, B io ma ss ( Wi pr oE coE ne rg y - p ar t of Wi pr o I n fr as tr uc tu reEngineering)
R e d u c e G H G f o o t pr i n t t h r o u g h
( a) E ne rg y e ff ic ie nc y m ea su re s t ha t a ls o r es ul t i nc o s t s a v i n g s
( b ) C h a n ge d w o r kp l ac e m od e ls t o r e du c e t r av e l a n dc o mm u ti n g e . g. I n cr e as e d t e le c om mu t in g , u s e o f v i r t u al m e e ti n g t e c h n o l o gi e s e t c
B o t h m e a su r e s a b o v e c a n s h o w c l e a r f i n a n ci a l r e t u rn s
External opportunitiesInternal opportunities
Climate
change
and G HG
Dec r ease wat er footp r in t an d r edu c e c ost s t h r ou gh
( a ) I n c r ea s e d re c y cl i n g o f w a s t e w a t e r
(b) Scaled up w ater conservation m easures
( c ) I n c r ea s e d s c a le o f r a i n w a t e r h a r v e st i n g
M a r k et o p p o rt u n i t ie s e x i st i n ' w a t er t r e a tm e n t a n drecycling' solutions
Wipro Water, a division of Wipro InfrastructureE n g i n e e r i n g , o f f e r s s o l u t i o n s i n t h e w a t e r
treatm ent space
Water
efficiencyW ater
efficiency
( a) R ec yc le o rg an ic w as te i n b io ma ss p la nt i nt o h ea ts o ur c e f o r c o ok i ng a n d h e a ti n g w a te r . T h is s a ve scostsof purchasing directenergysourceslike LPG
( b ) I n c r e a s e d u s e o f r e c y c l e d m a t e r i a l s a n dp ac ka gi ng in p rod uc t d es ig n. T he im pa ct o nc o s t i s s i g n if i c a n t.
Opportunities existin 'outsourcing of wastemanagement'acrosstherangee.g.E-waste,inorganic,organic
W aste
management
F i g u re 5 : M a r ke t s p a c e f o r e c o l o gi c a l o p p o r t un i t i es
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d et ai l i n S ec ti on 4 o f t h e r e p or t) . W ip ro 's C od e o f B us in es s
C o n d uc t a n d E t h i c s ( C O B C E ) a n d t h e I n t e gr i t y M a n u a l p r o v id e
r ob us t o pe ra ti ng g ui da nc e t o e ve ry W ip ro it e o n h ow on e
s h ou l d c on d uc t b u si n es s a t t h e w o rk p la c e w i th o u r mu l ti p le
s t a k eh o l d er s . T h e C O B C E p r o v id e s c l e a r d i r e ct i o n o n s e v e ra l
' s u st a i n a b il i t y ' a r e a s e . g . c o r ru p t i o n a n d f r a u d , c h i l d a n d f o rc e dl a b o r, d i s c ri m i n at i o n , g e n d er e q u a li t y , f r e e do m o f a s s o ci a t i on
e tc . S pi ri t o f W ip ro a nd t he C OB CE t og et he r pr ov id e t h e
s p ir i tu a l c o re t o o u r or g an i za t io n , w h ic h i s r e in f or c ed b y o u r
p e op l e p o li c ie s t h at e m ph a si z e a d eq u at e w o rk - li f e b a la n ce ,
h e al t h a n d we l ln e ss f o r em p lo y ee s a n d th e ir f a mi l ie s a n d
continuous learning and enrichm ent.
I n l ar ge r s oc ia l c on te xt , W ip ro e nd or se s t he p ri nc ip le s a nd
s p i r it u n d e rl y i n g t h e U . N . M i l l en n i u m g o a l s . W e a r e a s i g n at o r y
to the principles of the U.N .Global Com pact (UN GC) w ith
effectfrom the currentyear(2008).
Wipro strongly endorses the view that corporations should transcend the lim ited w orldview of seeing them selves as
e co no mi c e nt it ie s a nd m us t t he re fo re p la y a n a ct iv e r ol e i n
s o c ie t y . I n t h e y e a r 20 0 0 , w e d i d a n e x t e ns i v e a s s e s s me n t o f t h e
d i f f er e n t s o c ia l c h a l l en g e s t h a t r e q u ir e s u s t a in e d a t t e n t io n a n d
re so urc es. W e t ook t he d ec is ion t o f oc us o n t he a rea o f
e du ca ti on f or th e i mp or ta nt r ea so n t ha t e du ca ti on h as
p ot en ti al ly t he b ig g es t m ul ti pl ie r im pa ct o n o th er s oc ia l
g o al s .T h is i s p a rt i cu l ar l y t r u e f o r a c o un t ry l i ke I n di a w h er e o n e
o f t he c au se s o f t he l ow H um an D ev el op me nt I nd ex ( HD I)
r a n k in g o f 1 2 6 i s a r e l a ti v e l y l o w l e v el o f l i t e ra c y ( 6 5 . 3 8 %) .
T a ki n g t h is v i si o n f o rw a rd , i n 2 0 01 W i pr o s t ar t ed t h e W i pr o
A pp ly in g T ho ug ht I n S ch oo ls ( WA TI S) p ro gr am w i t h t h ep ur po se o f i mp ro vi ng t he q ua li ty , c on te nt a nd p ed ag og y o f
e d u c at i o n i n u r b a n s c h o o l s i n I n d i a . T h e p r o g ra m is d e s c ri b e d i n
d e t a il i n t h e S e c t io n 5 g ' W i pr o a n d S o c i et y ' .
I n a dd it io n t o e du ca ti on , w e f oc us o n w or ki ng w it h l oc al
c om mu ni ti es i n a re as t ha t h av e a n i mm ed ia te o r n ea r- te rm
i m pa c t. W i pr o C a re s i s a t r us t t h at o wn s t h is c h ar t er a n d ru n s
m u lt i pl e i n it i at i v es , e s pe c ia l ly i n l o ng - te r m r e ha b il i ta t io n o f * F o r a f u l le r u n d e rs t a n di n g o f t h e U. N . M D G , v i s i t http://www.un.org/mi l l enni umgoal s/
F i gu r e 6 : T he W i pr o m o d el
of g ood ci ti ze nshi p
ConserveEnergy
Conserve Water
M a n a g e w a s t ei n a s u st a in a bl e
w ay
P r e s er v e &Enhance
Biodiversity
C o n t ri b u t e t o the local
com m unitiesw e o p er a te i n
Catalyzingsystem ic
im provem ent
i n E d u c a ti o n
C l ea r ly & f i ne l y articulated code
o f B u s i ne s sConduct
GoodG o v e rn a n c e t o
a c h i ev e t h e
h i gh e st l e ve l s o f T r a n sp a r e nc y &Propriety
B u sin e ss wit hIn t e gr it y
E c ologic alS u st ain ab ilit y
S oc ial &Commu n it y
in it iat iv e s
Good Cit iz e n sh ip
In today' sw orld,conditionsof acutepovertyand hunger,absence
of universal education and healthcare,existenceof childlabor and
forcedlabor, inequityof genderand otherform s of discrimination
arerealitiesthat m ustbe recognizedand battled.
T h e U . N. D e cl a ra t io n o f H u ma n R i gh t s i n 1 9 47 s e t t h e v i si o nf or a ' ju st , e qu it ab le a nd hu ma ne s oc ie ty '. S in ce t he n,
e n l i g h t e n e d g o v e r n m e n t s , N G O s a n d c o m m u n i t y
o r g a ni z a t i on s a n d m u l t ip l e U . N . b o d i es h a v e l a b o re d h a r d t o
p ro gr es s t ow ar ds t hi s v is io n. I n t he y ea r 2 00 0, t he U ni te d
N ations articulated 8 Millennium Developm ent Goals (MDG*)
that set firm targets to be achieved by the year 2015 in the
a r ea s o f e x tr e me p o ve r ty e r ad i ca t io n , u n iv e rs a l p r im a ry a n d
s e c on d a r y e d u c at i o n , g e n d er e q u a l it y , c h i l d h e a l th , m a t e rn a l
h e a l t h, c o m ba t i n g H I V / AI D S , e n v i ro n m en t a l s u s t a in a b i li t y a n d
partnership developm ent.
Wip r o's p e r sp e c t iv e
Wipro believes that being an integral part of society , corporateo r ga n iz a ti o ns m u st p l ay a n a c ti v e r o l e i n f u rt h er i ng t h e c a u s e o f
s o ci a l s u s t ai n a bi l i ty . T h e r e a r e t w o w a y s i n w h ic h t h i s c a n b e d o n e :
( i ) B u il d a s t ro n g i n te r na l c u lt u re a n d e t ho s t h a t i s b a se d on
r e s p ec t f o r o t h e rs a n d i n t e gr i t y t o w a r d s s o c i e t y. T h e u n d e r l y in g
p r i n ci p l e s a n d t h e m es s h o u ld be s o c i al i z ed t hr o u g h m i s si o n
statem ents, policies, codes of conduct and constant
c o m mu n i c a ti o n . W h e n e v e r y e m p l oy e e i m b i be s s u c h a n e t h o s
i n h is /h er d a il y t ho ug ht s a nd a c ti on s, t he o rg a ni za ti on a s a
w h o le c a n b e c o m e a p o w er f u l a g e n t o f c h a n g e i n s o c i et y .
( i i) C om pa n ie s s h ou ld l oo k b ey on d t he i n te re st s o f b u si n es s
s t ak e ho l de r s a n d s e rv e t h e n e ed s o f s o ci a l s t ak e ho l de r s i n ac o n cr e t e m a n n e r . T h i s w o u l d h a v e t o t r a n sl a t e i n t o c r e a ti n g t h e
r i g h t s t r u ct u r e , a l l o ca t i n g a p p r o pr i a t e r e s ou r c e s a n d e n s u ri n g
a d e q ua t e m a n a ge m e nt a t t e n ti o n . T o h a v e s i g n if i c a n t a n d lo n g -
l as ti ng i mp a ct , w e b el ie ve t ha t i t i s c ri ti ca l t o f oc us o n o ne o r
tw o initiatives and not to spread oneself too thin.
Wipro is built on a foundation of values. Spirit of Wipro is the
a r ti c ul a ti o n o f o u r c o re v a lu e s ( S pi r it o f W i pr o i s e x pl a in e d i n
c om mu ni ti es a f te r t h e o cc ur re nc e o f a ny n at ur al d is as te r.
T h e W i pr o C a re s p r og r am i s d e sc r ib e d i n f u rt h er d e ta i l i n
S e c t io n 5 g ' W i p r o a n d S o c ie t y ' .
I n S e p te m be r 2 0 07 , W i pr o l a un c h ed t h e M i ss i on 1 0X p r og r am
w i th t h e p u r p o se o f m a k in g e n gi n e er i n g e d u c a ti o n i n I n d ia m o rem e an i n gf u l a n d i n t eg r at e d . T h i s i s d o ne b y e m po w er i n g f a c ul t y
w it h i nn ov a ti ve t ec h ni qu e s a nd m et h od ol og ie s o f t e ac hi n g.
We expect that this w ill translate into an end outcome shaping
engineeringgraduates w hoare m ulti-dim ensional in theirabilities,
a re m or e r ea di ly e mp lo ya bl e b y i nd us tr y a nd w ho s tr iv e t o
b ec om e b et t er c i ti ze ns . I n s um ma r y, W ip ro 's m od e l o f g o od
citizenshipis representedin thevisual below:
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24
3 d . P e r fo r m a n ce h i g h l ig h t s
S u st ain ab ilit yar e a
P e r f or m a n c e h i g h l i g ht sUN GCp r in c ip ler elat edwit h *
( i ) C u m u la t e d r e d u ct i o n o f 1 8 . 6 % i n p o w e r c o n su m p t i on p e r em ployeefrom 01-02 to 07-08
( i i ) 3 6% o f t o t a l w a t e r n e e ds f o r I n d ia l o c a ti o n s a r e m e t t h r o u g hr e cy c li n g. N e t p e r em p lo y ee c o ns u mp t io n o f 4 4 l it e rs o f w ater per day
Re sou r c ee ffic ie n c y(e n e r gy ,wat e r )
8
C l i m a t e c h a ng e 7,8
P o l l ut i o n a n dwast e
8
E c ologic alst e war dsh ip of c u st ome r s an dp r odu c t s
9
Pe op leDe v e lop me n t
S a f e ty a n dh e alt h
1N o t e 1 : S o m e o f t h e p e r f or m a n ce h i g h l i g ht s r e p r es e n t t h e e s s e n c e o f w h a t h a s b e e n a c h ie v e d o v e r a p e r i o d
of time and do not necessarily pertain to the reportingyear 2 0 0 7 -0 8 .
N o te 2 : C r o ss - re f e re n c e t o t h e c o r re s p on d i ng p r i n c i pl e ( s) o f t h e U . N. G l o b a l C o m p ac t i s g i v en i n t h e l a s t c o l u mn
* V i s it U N G C s i t e w w w . un g l ob a l co m p a ct . o r g f o r m o r e d e t ai l s * * T o k n o w m o r e a b o u t A S T D , v i s it h t t p :/ / w ww . a st d . or g /|
_
Div e r sit y
( i ) R a ti o o f f e ma l es t o m a le s i n w o rk f or c e i n cr e as e d i n 0 7 -0 8 to 25.7% (24.3% in 06-07)
( i i ) O n e t h i r d o f o u r s e n i or l e a d er s h i p i n o v e rs e a s l o c a ti o n s( 9 o f 2 7 ) i s o f n o n - In d i a n o r i g i n
1,6
Hu man r igh t s
(i) All our procurem ent contracts forbid child labor and forcedlabor w ithin the vendor organization
( ii ) R ob us t ' wh is tl eb lo we r' o r o mb ud s p ro ce ss h as b ee n
e s t a bl i s h ed o v e r t h e l a s t 5 y e a r s. 3 3 7 c o m p l ai n t s r e c e i v e d i n0 7 - 08 , e a c h o f w h i c h w a s t r a c k e d t i l l p r o m p t r e s o l u t i on .
1,2,3,4,5,6
In dir e c te c on omicimp ac t an dp u b l ic b e n ef i t
( i ) W i pr o c o nt i nu e s t o b e a s i gn i fi c an t p l ay e r a s a c r ea t or o f e m pl o ym en t o p po r tu n it i es . T o ta l e m pl o ye e s t re n gt h w a s9 0 ,0 0 0+ a s o f M a r c h 0 8 . ( I t i s b e li e ve d t h a t e v e ry j o b i n t h eIT sector generatesa pproxim ately1.4 jobs in other sectors)
S u st ain ab ilit yarea
Pe r for man c e h igh ligh t s
E du c at ion
( i ) T h e W A T I S ( W ip r o A p p l y i n g T h o u g h t I n S c h o ol s ) p ro g r a mw or ks w it h a n et wo rk o f o ve r 3 0 s oc ia l o rg an iz at io nsw or k in g o n e d uc a ti o n r e fo r m a c ro s s 1 7 st a t es . T h is i s t h el a r g es t n e t w o r k o f e d u c at i o n a l o r g a n iz a t i o ns i n t h e c o u n t r y
( i i ) W e l a u n ch e d M i s s io n 1 0X , a p r o g ra m t o e n h a nc e t h e q u a l i t y
o f e n gi n ee r in g e d uc a ti o n i n e n gi n ee r in g c o ll e ge s i n I n di a .1 0 0 0 en g i n ee r i n g f a c u l t y h a v e b e e n t r a i n e d i n t h e f i r s t y e a r
1,6
UN GCp r in c ip ler elat edwit h *
_
( i ) C a r b on f o o t p ri n t b a s e -l i n e d f o r t h e f i r s t t i m e . T o t a l c a r b onf o o t pr i n t f o r I n d i a o p e r at i o n s i s 3 2 0 36 7 to n n e s, t r a n s la t i n ginto 4.42 tonnes per em ployee
( i ) Z e r o d i s c h a rg e o f u n t r e a t e d w a st e t o s u r r o u n d in g s
( i i ) S e g re g a t io n o f w a s t e . S a f e d i s p o s a l o f h a z a r do u s w a s t e
( i) W ip ro I nf ot ec h l au nc hes t he G re en P C r an ge wh ic h i s1 00 % c om pl ia nt w it h R oH S s pe ci fi ca ti on s ( ex cl ud in gs p e a ke r s ) . T h e r a n ge i n t ro d uc e d a m o de l d e si g n ed f o r 1 4 %higherenergyefficiency
( i i ) W i p r o I n f o te c h ' s c o m pr e h e ns i v e t a k e b ac k p r o g ra m f o r i t sc u s t om e r s o f e n d - of - l i f e h a r d w ar e p r o d u c t s .
( i ) I n v e st e d i n 1 1 4 h o u r s o f t r a i n in g p e r p e r s o n i n 2 0 0 7- 0 8
( ii ) W i p ro w on t he A ST D* * 'B ES T' a wa rd f o r th e f ou rt h tim e in a row
( i) E nh an ce d sa fe ty m ea su re s f or e mp lo ye es i n 2 4X 7o p e r at i o n s, w i t h s p e c i a l f o c u s o n w o m en .
( i i) F o cu s o n n u tr i ti o n a n d e x er c is e . A l l m a jo r c e nt e rs h a v eg ym s a nd y og a r oo ms . E mp lo ye es c an a va il o f c om pa n y n e g o ti a t e d d i s c ou n t s a t g y m s o u t s i d e o f f i c es a s w e l l
Ta b l e 6 : P e r fo r m a nc e h i g hl i g h ts o n m a j o r s u s t ai n a b il i t y d i m e ns i o n s
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Pri nci pa l g oa l s
W i p r o T e c h n o l o g i es
T o b e a m on g t h e t o p 1 0 I n fo r ma t io n T e ch n ol o gy S e rv i ce s c o mp a ni e s i n t h ew o rl d , d e li v er i ng i n no v at i ve & b e st i n t h e c l as s I T , b u si n es s p r oc e ss & d e si g ns o lu t io n s t o c u st o me r s, i n a n e n vi r on m en t t h a t p r ov i de s o u r e m pl o ye e s ap r o f es s i on a l l y e n r i c h in g & r e w ar d i n g c a r e e r
W i p r o I n f o t e c h
( i ) T o l e a d w i t h B u s i n es s T r a n s fo r ma t i on p r op o s it i on t o b e c o me t h e N u m be r 1I T s e r v ic e s p r o v i d er i n I n d i a b y M a r c h 2 0 1 1
( i i) T o r a nk a m on g st t h e T o p 3 I T s e rv i ce s p r ov i de r a c ro s s M i dd l e E a st
( K i n g do m o f S a u d i A r a b i a a n d U n i t e d A r a b E m i r a t e s) b y M a r c h 2 0 1 1
Ov e r allb u sin e ssv ision
3 e . P r i n ci p a l g oa l s
Climat ec h an gean d GHGe mission s
( i ) To a c c el e r a t e t h e r a t e o f r e d u ct i o n o f W i p r o' s i n t e r n a l G H G f o o tp r i nt w i th# thegoal of becomingcarbon neutral
( i i) T o c o ll a bo r at e a n d p a rt n er w i th m u lt i pl e s t ak e ho l de r s i n c o mb a t in gc l i m at e c h a n g e. O u r p a rt n e r s- i n - ch a n g e a r e o u r c u st o m e rs , e m p lo y e e s,s u p p li e r s a s w e l l a s g o v e rn m e n ts , r e g u la t o r s, N G O s a n d c o m mu n i t ie s ( S e es i d e ba r T h e C a r
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