View
4
Download
0
Category
Preview:
Citation preview
Sutter Medical NetworkSutter Care Pattern Analyzer…making the case for affordability
Fifth National Pay for Performance SummitMarch 9, 2010
Michael van Duren, M.D., CMO Sutter Physician ServicesColleen Thilgen, VP Ingenix ConsultingKristin Tschida, Consultant, Ingenix
•
Sutter Medical Network
•
Demonstration of Sutter Care Pattern Analyzer–
High level roll out plan
•
Optimal Use Activities–
Low Back Pain
–
Best Practice Alerts
2
Overview
Sutter Health & Sutter Medical Network
“Sutter Health leads the transformation of health care to achieve the highest levels of quality, access and affordability”
1. Quality2. Affordability
3. Process Redesign & EHR
5.
Sutter Medical Network
4. Prudent & strategic capital investment
Five priorities flow from the vision:
Transparency Transformation
Sutter Health Vision Statement
Vision
The purpose of the Sutter Medical Network,
working in partnership with the overall Sutter
Health network, is to provide consistently
superb and affordable health care –where, when and how patients want it.
Goals
•
Consistently delivers top‐decile clinical quality and patient outcomes
•
Enhances affordability
by collaborating with hospitals to improve institutional performance and reduce the total cost of
care and reducing variation and optimizing utilization management in physician care
•
Aligns physician organizations to provide a convenient, organized care system
•
Is
preferred by customers, patients and health plans
Strategic Objectives
Key Strategy Quality Patient Experience(Service)
Disease
Management/ Care
Model
Affordability
Strategic
Priority
•
Pay for
Performance•
Patient Online Access•
Ease of Referrals•
Reducing Patient Wait
Times•
Patient Satisfaction
•
Advanced Illness
Management (AIM)
Program
•Optimal Use
of Clinical
Services and
Supplies
Why address these issues?
•
Affordability–
For our patients, healthcare system, society
•
Service–
Provide a consistent experience for all our patients
•
Quality of Care–
Evidence based medicine
–
Professional standards–
Avoid unnecessary radiation, risks, complications
National Health Expenditures and Their Share of Gross Domestic Product, 1960‐2007
2,241.2 2,112.7
1,980.6 1,854.8
27.5 74.9
253.4
714.1
1,124.9 1,190.1 1,265.2
1,353.2 1,469.4
1,602.3 1,734.9
$0
$500
$1,000
$1,500
$2,000
$2,500
1960 1970 1980 1990 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
NHE as a Share of GDP
Source: Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group, at http://www.cms.hhs.gov/NationalHealthExpendData/ (see Historical; NHE summary including share of GDP, CY 1960-2007; file nhegdp07.zip).
Dol
lars
in B
illio
ns
5.2% 7.2% 9.1% 12.3% 13.5% 13.6% 13.7% 13.8% 14.5% 15.3% 15.8% 15.9% 15.9% 16.0% 16.2%
$5,791
$4,824
$2,196
$7,061*
$8,003*
$9,068*
$9,950*
$10,880*
$11,480*
$12,106*
$12,680*
$13,375*
$6,438*
$4,704*
$4,479*
$4,242*
$4,024*
$3,695*
$3,383*
$3,083*
$2,689*
$2,471*
$0 $2,000 $4,000 $6,000 $8,000 $10,000 $12,000 $14,000 $16,000
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999 Single Coverage
Family Coverage
* Estimate is statistically different from estimate for the previous year shown (p<.05).
Source: Kaiser/HRET Survey of Employer-Sponsored Health Benefits, 1999-2009.
Average Annual Premiums for Single and Family Coverage, 1999‐2009
High Deductible Plans
11
•
The latest “big idea”•
Lower satisfaction with consumer‐driven plans
•
Higher out‐of‐pocket costs•
More missed health care
•
More cost‐conscious consumers•
Lack of information
12
13
14
15
Physician driven utilization
•
Can we measure it?–
# of Visits–
Specialty Referrals–
Ancillary testing (Imaging, Lab)–
Treatment choice (drugs, interventions)–
Decision to operate
•
Can we manage it?
Reasons for over‐utilization
Behavior driver Ability to
influence
Speed of
results
FFS payment system F F
Self‐referral N/A N/A
RVU physician comp system C D
Professional identity C C
Training, practice style F F
“I had no idea” A A
So…
what can we do about this?
•
Gather systemwide data in a standardized manner –
Solution: Sutter Health Enterprise Data Warehouse
•
Utilize a methodology that provides “apples‐to‐apples” comparisons between clinicians
–
Solution: Implement episode grouper software (Ingenix)
•
Methodology for changing individual physician behavior–
Solution: Engage physicians to examine, address and
reduce variation in each specialty
‐‐
Led by Sutter Health IS
‐‐
Led by Sutter Physician Services
‐‐
Led by Sutter Medical Network
20
Data Challenges
•
Disparate systems
•
Data not standardized
•
Workflow variations producing varying data results
•
Varying levels of discrete & detailed data available
•
Varying technical database platforms
•
Access to systems
•
Inability to integrate and uniquely identify patients across multiple platforms
21
Sutter Connect Claims
Sutter Connect Eligibility
PAMF Claims
Sutter North Claims
Pharmacy
MiSys Lab
Ext. Lab
Sutter Select Claims
Sutter Select Pharmacy
Sutter Select Eligibility
SCPA Data Mart
Claims
Pharmacy
Member
Provider
Lab
PAMF Eligibility
SCPA without SHEW
*
* will not work without Enterprise ID links across Provider, Member and transactions
*
*
*
standardize
standardizestandardize
standardize
standardize
standardize
standardizestandardizestandardize
standardizestandardize
standardize
standardizestandardizestandardizestandardizestandardize
standardizestandardizestandardize
standardizestandardize
22
SHEW
Sutter Connect Claims
Sutter Connect Eligibility
PAMF Claims
Sutter North Claims
Pharmacy
MiSys Lab
Ext. Lab
Sutter Select Claims
Sutter Select Pharmacy
Sutter Select Eligibility
SCPA Data Mart
Claims
Pharmacy
Member
Provider
Lab
ProvidereID Match
Member eID Match
PAMF Eligibility
SCPA with SHEW
eID
eID
eID
eID
Standardize
Aggregate
23
Integrated Data Warehouse Advantages
•
Centralized data standardizations and business logic
•
Integration of Enterprise identification of patients & providers
•
Synchronization of data loads across all environments to SCPA
•
Normalization of data
•
Ability to “QA”
data quality in one place
•
Reusability of all data stored in data warehouse for future projects and needs
Variation Reduction Implementation
1.
Make variation visible2.
Safe environment
3.
Physician led variation reduction4.
Reproducible Process
24
Sutter Care Pattern Analyzer Demonstration
Exploration Process
•
Select a clinical area–
High volume, high cost, ability to impact, curiosity
•
Narrow to one “Episode Treatment Group”–
Drill down into all areas of variation; look for
differences and patterns–
Ask questions; don’t assume
Link to Sutter Care Pattern Analyzer
26
27
28
29
30
31
32
33
34
35
36
“That doesn’t look right…”
Possible causes of underlying variation•
Coding patterns•
Data completeness•
Explainable patient characteristics•
Explainable provider characteristics•
Unexplained characteristics–
Ask, don’t assume
–
Probe for “best practice,”
evidence‐based guidelines, or professional standards
Physicians identify an opportunity
We should be able to fix that…
1.
Define standard / guideline2.
Define defect3.
Define metric for ongoing analysis4.
Generate ideas for possible improvement efforts
38
Possible methods for improvement efforts
1.
Group discussion2.
Send out data by mail3.
Individual counseling (academic detailing)
4.
Ongoing audit & feedback5.
Design Epic “best practice alert”
40
41
42
43
Prioritize interventions
44
Counsel
Individuals
Counsel
Individuals
EHR AlertEHR Alert
Group discussionGroup discussion
Mail out dataMail out data
Ongoing audit &
feedback
Ongoing audit &
feedback
Web portal with
reports
Web portal with
reports
EHR Decision Support
•
Inclusion: any low back pain dx
•
Exclusion: cancer on problem list
•
Trigger: any imaging ordered•
(regardless of first or recurrent
episode)
•
Frequency analysis: 1‐9 x per mo.•
(highest utilizers: once per day)
46
Results at Pilot Site 1
Results at Pilot Site 1
Results at Pilot Site 2
Results at Pilot Site 2
Variation reduction vs. follow standard care?
Variation reductionVariation reduction•
Voice of the process
•
No need to define standard of care
•
Allows for clinical variation
•
Can start immediately with variation
exploration•
No clear endpoint (what
is the right amount of variation?)
Defect reductionDefect reduction•
Voice of the customer
•
Must have evidence based guideline
•
Must make sure all cases are very “pure”
•
Must spend time to gather consensus
•
Endpoint can be defined as percent compliance
with guideline
Next steps
•
Training for Medical Directors–
Navigating and exploring variation with the SCPA Tool
–
Engaging physicians•
Identifying key leaders to drive initiative –
Identifying preliminary departments to engage•
Meeting with physicians to generate, evaluate and select concepts
–
Determine best practices/guidelines•
Monitoring and quantifying improvement efforts
Risks
•
Impact on revenue due to decreased utilization–
Affordability is a long run goal
•
Provider satisfaction–
Professional autonomy
–
Respectful communication•
Culture change–
Discussing practice patterns is new
–
Potential for lack of engagement
•
Biggest risk: doing nothing
53
Questions?Questions?
54
Michael van Duren, MD, MBA916-854-6613vandurm@sutterhealth.org
Recommended