SUPPLIER WEBSITEnordstromsupplier.com/Content/Supplier Website.pdf · AP VENDOR INQUIRY– Found on...

SUPPLIER WEBSITEWWW.NORDSTROMSUPPLIER.COM

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COMPLIANCE AT NORDSTROM

The use of industry-standard EDI, Floor Ready and Transportation technologies and guidelines allows us to expedite merchandise through the supply chain and build mutually profitable partnerships with our suppliers.

This will ensure: An expedited flow of merchandise from our partners

to the selling floor and Nordstrom.com

Better management of inventories

Increased sales

Enhanced customer experience

OUR STRATEGY

Your cooperation is critical in making this technology work successfully!

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SUPPLIER COMPLIANCE WEBSITEwww.nordstromsupplier.com

Primary Resources (left side bar of homepage):• PO Terms & Conditions• Supplier Partner Standards – Specific to FLS, Rack, Nordstrom.com, Nordstrom Product Group

(NPG) and nordstromrack.com | HauteLook (NRHL)• Expense Offset Policies• Routing Guide• EDI Mapping• Store Addresses

Links (upper right corner of homepage):• Contacts & Resources• Supplier Portal• Item Setup Forms• Consumer Product Safety

Important News and Updates (center of homepage):• Lists monthly updates and supplier news• Link to previous updates

Navigation Tip: The PDF versions of the standards may be navigated using the Table of Contents at the front of each document (click on the title or page number to go to the desired section) or the

Bookmarks tab (click ‘Bookmarks’ on the top, left hand side of the PDF window & click the section title).

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Monthly News and Updates

• Lists the most current two months of news and updates

• Archived updates are linked on the bottom of the homepage (example on next slide)

• Archived vendor letters and emails are found on the left sidebar under Vendor Communications

NORDSTROM SUPPLIER NEWS & UPDATESCENTER OF HOMEPAGE

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NORDSTROM SUPPLIER NEWS & UPDATESARCHIVE

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Contents Include:

• EDI Requirements Required Documents UPC Catalog Advance Ship Notice

• Invoicing and Claims Invoice Requirements PO Violations Defective Claims – Nordstrom Quality

Center (NQC)

• Floor Ready UPC/Retail Ticketing Policies Approved Ticket Providers Hanger Requirements Packaging and Carton Label Requirements

• Miscellaneous Information Floor Ready Merchandise (FRM) Contact

Sheet EDI Non-Compliant Inquiries Glossary of Terms & Definitions

SUPPLIER STANDARDS FULL LINE / RACK / NORDSTROM.COM / NORDSTROMRACK.COM| HAUTELOOK

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• UPC/RETAIL TICKETING POLICIES & REQUIREMENTS - Merchandise must be received at our distribution centers with a scannable UPC or EAN barcode attached to the merchandise

• HANGER REQUIREMENTS – Items requiring hangers must have hangers inserted into garments and shipped in cartons. Specific hanger requirements by product type are detailed in our standards

• PACKAGING &CARTON LABEL REQUIREMENTS –General packaging specifications and materialsCarton specifications and sealing requirementsGS1-128 Label requirements and format

Questions please email: frm@nordstrom.com

FLOOR READY GUIDELINESHIGHLIGHTS OF THE SUPPLIER STANDARDS

See our Supplier Quick Start on www.nordstromsupplier.com; a quick and easy guide to the main highlights of our compliance needs when partnering with Nordstrom

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• EXPENSE OFFSET FEES – Fees may be assessed for:Failure to comply with EDI document requirementsPurchase Order violationsNon-compliance with our Floor Ready requirementsNordstrom does not provide pictures of non-compliance

• AP VENDOR INQUIRY– Found on the Supplier Portal https://portal.nordstrom.com is the first point of contact for expense offset fees. Please visit here frequently as offsets appear weekly. There is a 60 day limit on inquiries for expense offset fees

• QUESTIONS – After researching on the portal and internally and more information is needed send to:offsetfees@nordstrom.com

EXPENSE OFFSET FEESFOR NON-COMPLIANCE

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• CARRIER SELECTION AND SERVICE: Determined by the Routing Guide:Nordstrom Corporate Logistics is responsible for carrier selectionMerchants work with vendors to select mode (air/surface)

• APPROVED CARRIER LIST: Nordstrom’s approved carrier list consists of select carriers with whom we have negotiated rates and service level agreementsUse of approved carriers is required when Nordstrom pays any portion of the freight chargesNordstrom’s consolidator network provides the fastest, most cost efficient means of moving product into our network

• SUPPLIER BENEFIT USING APPROVED CARRIERS: DCs give higher priority to consolidator freight than to non-core carriersNordstrom carriers are responsible for loss or damage during transit

ROUTING GUIDEAUTHORIZED ROUTING INSTRUCTIONS

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Contents Include:

• Shipment Preparation PO Verification – NOVS Bill of Lading preparation

• Special Handling Hazardous Material

• Freight Invoicing & Inquiries Required Documents Offset Fee Inquiries

• Carrier Pages Carrier Contact Information

• Miscellaneous Information Freight Agreements Offset Fee Codes

• Store/DC List

ROUTING GUIDE

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• AGREEMENTS –Pertain to terms stipulated on a PO or in a companywide contract between the vendor and NordstromDetermine the freight cost a vendor has agreed to pay to move freight to Nordstrom

• VIOLATIONS –The result of non-compliance per the terms of the purchase order, agreement or Nordstrom Routing GuideInquiries should be sent to the issuing DC – see list found in the Supplier Resources & Contacts document

FREIGHT AGREEMENTS & VIOLATIONSFreight agreements and violations are charges related to PO terms or contract

agreements between a vendor and Nordstrom.

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Documents Include:

• 810 – Invoice

• 850 – Purchase Order

• 852 – Produce Activity Data Optional

• 855 – Reverse Purchase Order Buyer Initiated

• 856 – Advance Ship Notice

• 860 – Purchase Order Change Optional

• 997 – Functional Acknowledgement FAs only acknowledge that a EDI

document was received, not that it was useable in our system

EDI MAPPING

Questions regarding mapping and other EDI technical questions

contact: edi.group@nordstrom.com

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• Nordstrom Reference Documents Supplier Portal is the access point for AP

Inquiry and NOVS Supplier Sales Reporting Supplier Resource & Contacts provides

correct contacts for inquires, this list will help suppliers expedite their inquires getting them in front of the right team

Accounts Payable Vendor Setup Form is used for all new accounts or reactivations

Other miscellaneous forms (i.e. ACH setup, EDI 820 setup, etc.)

• Supplier Hotline information & email forms to access the following departments Floor Ready Management EDI Setup (non-technical) EDI Group Transportation Merchandise Accounts Payable Customs Compliance

CONTACT US & RESOURCESSUPPLIER RESOURCE INFORMATION

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CONTACT INFORMATION

FLOOR READY MANAGEMENTfrm@nordstrom.com1-877-444-1313 (option 1)

EDI SETUP (Non-technical)edisetup@nordstrom.com

SUPPLIER OFFSET FEESoffsetfees@nordstrom.com

EDI TECHNICAL SUPPORTedi.group@nordstrom.com1-877-444-1313 (option 3)

TRANSPORTATION (FREIGHT) & ROUTING GUIDEtraffic@nordstrom.com1-877-444-1313 (option 4)

ACCOUNTS PAYABLE merch.ap@nordstrom.com1-877-444-1313 (option 5)

CUSTOMS COMPLIANCE1-877-444-1313 (option 6)

SUPPLIER REPORTING ACCESSsupplier.reports@nordstrom.com

PORTAL ACCESS ADMINISTRATIONweb.admin@nordstrom.com

DROP SHIP ONBOARDING (dsco setup)dsonboarding@nordstrom.com

DROP SHIP OPERATIONSdropship@nordstrom.com

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• ACCOUNTS PAYABLE – Resource for invoice status, claim copies and check informationFor setup please contact web.admin@nordstrom.com

• NOVS – Nordstrom Order Verification System is a resource for PO verificationFor setup contact web.admin@nordstrom.com

For all carrier and shipping questions please contact traffic@nordstrom.com

• SUPPLIER SALES REPORTING – Allows vendors to access our web-based Sales and Inventory reports on-demand.An annual subscription fee of $100 per supplier number is assessed for access to reporting; the document number for the annual charge is your supplier # plus the last 2-digits of the year (SSSSSYY)User Guide available on left sidebar for help navigatingFor setup contact supplier.reports@nordstrom.com

SUPPLIER PORTAL & SUPPLIER REPORTING

https://portal.nordstrom.com

In addition to www.nordstromsupplier.com, vendors can also access our vendor portal with links to Accounts Payable & NOVS. Sales reporting can be found our reports page

https://partner.nordstrom.com