Strategies for Effective Follow-Up (Post-Exit)82016641-A86F-45FC... · Strategies for Effective...

Strategies for Effective Follow-Up

(Post-Exit)

Kisha Toppin, TA Coach

October 6, 2016

Welcome!!!

Face Forward II Grantees and Intermediaries

Face Forward III Grantees and Intermediaries

DOL FPOs and National Office Staff

Face Forward TA Coaches

Service Delivery Framework

The Importance of Retention Efforts

Defining a Successful “Exit”

Determining When Follow-Up Begins

Purpose of Follow-Up

Examples of Follow-Up Services

Documentation of Efforts & Activities

Questions…

Session Overview

Service Delivery Framework

FOLLOW-UP

Program Completion

SERVICE PLAN IMPLEMENTATION

Navigation & Support

Assessment & Service Plan

Development

Intake and Enrollment

The Importance of Retention Efforts

Retention and Follow-Up begin Day One

Convey program expectations and provide

clarity during Orientation

Partner with clients and obtain “the right”

contact information

Maintain relationships with partner agencies

Document program activities and outcomes

Provide adequate follow-up to participants

throughout active program period to ensure

a successful Follow-Up Period

Retention and Follow-Up Go “Hand in Hand”

DO YOU SHARE EXPECTATIONS FOR THE

FOLLOW-UP PERIOD DURING ORIENTATION?

I WILL NOW

THINKING ABOUT IT

NOT CERTAIN

Defining the Successful “Exit”

• Met a major ISS Goal

• Attained an MIS Outcome

– Started School/College

– Returned/Remained in School 12

months

– Obtained Employment

– Obtained GED

– Graduated from HS

• Attained an MIS Outcome

– Started School/College

– Returned/Remained in School 12

months

– Obtained Employment

– Obtained GED

– Graduated from HS

• Completed Program

– Cohort Graduation

– Completed required length of time in

program

WHAT IS YOUR CRITERIA FOR EXITING A

PARTICIPANT? Met a major ISS Goal(s)

Started School/College

Returned/Remained in School 12 months

Obtained FT Employment

Obtained GED

Graduated from HS

Completed Program

Cohort Graduation

Completed required length of time in program

Other (type in chat box)

Determining When Follow-Up

Begins

Follow-Up Begins…After EXIT

Job Retention for Older Youth

School Retention for Younger Youth

Job Retention for Older Youth

School Retention for Younger Youth

• Tracks progress made by participants in employment

and/or education after training

• Job Replacements

• Career Development

• Post-Secondary Support

• Assistance in securing

better paying jobs

• Support to Employers and School Personnel

• Maintain regular contact via phone, text or email

• Help to address work-related or school-related

problems

• Assist in securing better paying jobs or career

development

• Support in applying to college

• Offer leadership development activities

• Provide referrals to supportive service agencies and

other programs

• Conduct retention workshops

• Host career development activities

• Hold alumni groups/job clubs

• Share information about job fairs

• Connect with service learning or community

service activities

• Provide incentives for goal attainment

• Host achievement and recognition events

• Maintain regular contact via

phone, text or email

• Help to address work-related

or school-related problems

• Assist in securing better paying

jobs or career development

• Support in applying to college

• Offer leadership

development activities

• Provide referrals to supportive

service agencies and other

programs

• Conduct retention workshops

• Host career development

activities

• Facilitate mentoring

Opportunities

• Hold alumni groups/job clubs

• Share information about job

• Connect with service learning or

community service activities

• Provide incentives for goal

attainment

• Host achievement and

recognition events

Case Notes

YO MIS

Attendance Sheets

Paystubs

Certificates of Completion

Employer Feedback Forms

Mentor Reports

Copy of GED Scores/HS Diploma

Follow-Up Forms

Documentation of Follow-Up

Efforts and Activities

PROGRAM DIRECTORS…WHAT KIND OF

DOCUMENTATION DO YOU COLLECT TO VERIFY THAT

FOLLOW-UP IS TAKING PLACE AFTER EXIT?

Case Notes

Attendance Sheets

Paystubs

Certificates of Completion

Copy of GED Scores or HS Diploma

Employer Feedback Forms

Mentor Reports

Follow-Up Forms

Download from Lower Left Hand Box

Documentation of Follow-Up

Efforts and Activities (Tool)

Kisha Toppin

kishatoppin@yahoo.com

Strategies for Effective Follow-Up (Post-Exit)82016641-A86F-45FC... · Strategies for Effective...

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