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State of Arizona
Managed Service Provider Vendor Kick Off Meeting
Agenda
IntroductionsKnowledge Services OverviewIndustry DefinitionsProcess OverviewState of Arizona ObjectivesState RequirementsImplementation TimelineNext StepsQuestions & Answers
2
“State of Knowledge Services”
3
Knowledge Services Overview
• Founded in 1994
• Certified Women Business Enterprise (WBE)
• Largest and only Government MSP Provider for all labor categories
Workforce Management Solution Program Experts (Contingent, Contract,
Service Providers & FTE’s)
• Managed Service Provider (MSP)
• IC/1099 Compliance Programs
• Managed Programs
dotStaff™
• Vendor Management System (VMS)
“State of Knowledge Services”
4
Proven Government and Commercial Expertise
• MSP for States of IN, ME, AZ, TN, FL, UT, OH and MS
60+ Cities, Counties, Towns, Municipalities, Universities, School Districts, etc.
IT, Clerical / Admin, Healthcare, Engineering, Finance / Acct., Professional, Seasonal,
Specialty, etc.
Milestone & Deliverable based SOW Projects
Industry Definitions
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As the Managed Service Provider (MSP), Knowledge Services takes on primary responsibilities for managing an organization’s contingent/temporary/contractor workforce program, project/milestone deliverable work and staffing suppliers.
dotStaff™ is Knowledge Services’ Vendor Management System (VMS) which is an internet-enabled workforce and project sourcing, timekeeping, milestone and invoicing application that enables us to procure and manage a wide range of contingent/temporary/contract and project resources and services in accordance with the organization’s processes and rules.
Process Workflow
6
Request
Create
Interview
On-Board
Time Entry
Reporting
MSP
State Manager
Vendor
Resource
Time Approval
Invoice Submit
Qualify
Process Workflow
7
Request
Create
Interview
On-Board
Time Entry
Reporting
MSP
State Manager
Vendor
Resource
Time Approval
Invoice Submit
Qualify
MSP Role: Qualify and create requisition Candidate qualification and resume
review Compliance auditing Coordinate start date and on-boarding
requirements Invoice State and pay vendor community Train and educate Contract Management Vendor Management
Process Workflow
8
Request
Create
Interview
On-Board
Time Entry
Reporting
MSP
State Manager
Vendor
Resource
Time Approval
Invoice Submit
Qualify
Manager Role: Request resource with management /
budget approval Review resumes, conduct interview &
select candidate Approve time in VMS Manage day-to-day work of resource Escalate any issues with resource or
vendor to MSP program team member
Process Workflow
9
State of Arizona Objectives
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Transparency & visibilityCost savingsGovernance & complianceVendor neutral solutionVendor optimization
State Requirements
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MSP Fee 1.75%
Mark up based bill rate program• Rate card has changed to mark up model
• Vendors required to submit pay rates & mark up
• Bill rate will be determined by pay rate x mark up
Bill Rates on Existing Resources will be adjusted to align with new program rate structure• Partnering with SPO & agencies on one-off basis
Minimum of 3 unique vendor submissions required on all requisitions and projects opportunities
Vendors will be required to sign new contracts with Knowledge Services
Sub-vendors limited to “One Level Deep”
No Reduction in pay for Incumbent Resources
Implementation Overview - Admin
Communication – Internal & External Ongoing
Envisioning Meetings Week of July 31st
Kick Off Meetings Week of August 21st
Vendor Enrollment Week of August 21st
Discovery Meetings Weeks of August 21st, August 28th
and September 4th
MSP Program Education Week of September 25th
Go Live October 1, 2017
12
Next Steps
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Knowledges Services aligning existing resources to new rate card structure
Knowledge Services partnering with SPO & Agencies on one-off scenarios
Knowledge Services aligning existing job titles to new rate card structure
Purchase Orders to align with new contract & rate card
Vendors complete & return MSA
Vendors complete Datasheet
Register to attend training
Next Steps
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Data Collection Requirements:
• Resource Name
• Resource Email
• Job Title
• Department/Division
• Manager Name
• Manager Email
• Resource Current Bill Rate
• Resource Current Pay Rate
• Resource Employment Classification
W2, 1099, or through a Subvendor
State of Arizona Vendor Website
SOAZ Vendor Website
Site includes:
• Program Roundtable Presentation
• Steps to Using the MSP Program
• dotStaff™ Get Started Guides
15
Contact Information
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Program Director
Norrine Lewis
602-385-2038
NorrineL@KnowledgeServices.com
Program Operations ManagerSamantha Alcocer602-385-2163
SamanthaA@KnowledgeServices.com
Implementation Manager
Brett Nagel317-806-6134
BrettN@KnowledgeServices.com
Systems Implementation Specialist
Jenna Lentz602-385-2166
JennaL@KnowledgeServices.com
VP Professional Services
Bill Evans
BillE@KnowledgeServices.com
Director of Government MSP Programs
Andrea Connell
AndreaC@KnowledgeServices.com
SOAZ MSP Team: AZMSP@KnowledgeServices.com
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