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Speaking Skills: Delivery
Sources: Guffey Ch. 15, Thill/Bovee Ch. 13, DiResta Ch. 6, Miller “Be Heard The First Time,” Gallo, “10 Simple Secrets of the World’s Greatest Communicators,” Halpern “Leadership Presence,” Fugere “Why Business People Speak Like Idiots,” and Margaret Keys Communication
Speech Delivery
Discussion: Communication Matters
Presenter BehaviorsHow do nonverbal elements of a
presentation impact speaker credibility?
Before You Begin1. BREATH
Breath through nose Keep jaw relaxed
(molars slightly apart) Place tongue tip lightly
behind upper or lower front teeth Use diaphram to inhale (belly breaths)
2. Welcome physical excitement signals3. Constrict then release tense muscles4. Practice first few lines5. Repeat positive affirmations
Take the Stage1. Walk confidently to speaking
position Neck/shoulders down Breast bone pulled forward
like a kite Gliding, swinging arms naturally Ground yourself
2. Connect with eye contact, smile
3. Say, “Good Morning/ afternoon”
4. Pause for response
Visual Delivery: Do Stand up straight, stable stance Zone-based eye contact Express real emotion
SMILE! Be enthusiastic/passionate Move with purpose
(e.g. toward audience to increase energy, sideways to change subjects)
Expand your gesturesavoid “penguin arms”
Eliminate “adapters” (self-comforting behaviors)
Visual Delivery: Don’t Look over audiences’ heads, at
wall/floor, or allow eyes to ‘dart’ Put hands in pockets or behind back Clasp hands, pull on fingers Stand with weight on one
foot, sway, figit, pace Adjust clothing Touch hair or scratch Turn your back to
the audience
Vocal Delivery
Do’s Breath support Vary intonation, rate, volume Project and enunciate Be declaritive Use your voice to create meaning
Smile with voice, Reflect appropriate emotionUse silence
Vocal Delivery
Don’ts Speak in monotone or without
emphasis and affect Mumble or mispronounce words Go too fast or too slow Continually clear throat Use interrogative style
Taylor Mali recording
Vocal Delivery: Intonation and InflectionRead with flat affect, then with animation: How could you possibly say that I would never consider it That dress is stunning I think I’ve finally found Mr. Right Leave now and never come back I love everything about you I despise everything
you stand for
Vocal Delivery: Emphasis
Read with emphasis on underlined words:
1. When we persuade others, we often have to convince ourselves
2. “Personally, I am always willing to learn, although I do not always like being taught” Winston Churchill
3. “Public speaking training is not eliminating the butterflies, it is getting them to fly in formation” Toastmaster’s International
Verbal Delivery: Word Choice
Do’s Use specific, precise words Use vivid words and action words Use short, simple words sprinkled with
appropriate professional vocabulary Use strong speech (declaratives) Ignore stumbles - keep going
Verbal Delivery:Word Choice
Don’ts Use fillers (be silent instead) Use slang Apologize Minimize or use tentative
statements I’m not sure In my opinion
Overcoming Stage Fright
Symptoms of Stage Fright
Stomach butterflies Pounding heart Shortage of breath Sweaty palms Dry throat Unsteady voice Trembling hands Wobbly knees Tied tongue
Ways to Overcome Stage Fright Visualization, positive self-talk Focus on message/audience,
not on yourself Convert fear into anticipation/
enthusiasm Prepare 150 percent BREATH
belly breaths 2-5 minutes Rescue Remedy/Valerian Root
Resources for Improving Speaking Skills
PRACTICE PRACTICE PRACTICE
Get honest, constructive feedback
Resources for Improving Speaking Skills
Books (see Amazon.com) Toastmasters (cost: dues) Acting classes (voice coaching) Courses/Seminars (cost: varies) Private speech coach (e.g. Margaret
Keyes cost: $500-$1000+)
Video
End
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