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Sparkle People & Development Limited Porfolio of services
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Portfolio 2013
The Quadrus Centre, Woodstock Way,
Boldon Business Park, NE35 9 PF
www.sparkledevelop.co.uk
Portfolio 2013
Welcome Sparkle People & Development are experts in developing and delivering training that makes a difference to the business: that is it improves performance and increases profit. Sparkle have over 12 years experience and pride ourselves in our depth of knowledge in training and learning. So you can be confident that everything we deliver is to the highest standard possible, whether that be something you select from our ‘Ready To Go’ range or a unique programme we have developed to meet a specific requirement. We work with clients in 2 ways: Do you want to provide quality training as part of your offering? ‘Our products, your brand’ We partner with organisations who want to develop a training & development offering to their clients, we work along side you as your training department and deliver excellence on your behalf. You will be allocated a personal Learning & Development Manager who will work alongside you, ensuring that we fully meet your expectations. Are you a company who wants to improve your performance? We can become your internal Learning & Development department, offering coaching, training and on-going support to your people to increase their performance. Your dedicated Training & Development Manager will work with you to develop your learning strategy and implement this fully. Everything we do is fully evaluated to measure the impact it has on your business and its’ performance .
Sparkle People and Development has one key mission: to put quality at the heart of learning. The market today is flooded with training courses and it’s hard to know where to start. The reality is that in the current economic climate many companies have to diversify and one way to do this is to offer training, however, simply having knowledge of a subject area is not enough. Our specialism is that we fully understand learning so we develop training that creates an impact. Good quality training and coaching can transform business, we work directly with business owners to help them create the success they deserve. Our team has a wealth of experience in training, coaching and consultancy so we can bring you the best solution to meet your needs. Contact us today to have a chat about how we can help you have a more profitable and successful business.
Regards Rebecca Armstrong
Director & Principal Trainer
© Sparkle People and Development Limited. All Rights Reserved
Portfolio 2013
Contents
How we work 4
Consultancy 23
Consultancy Services 24
Coaching 21
Coaching Services 22
Learning & Development 18
Introduction 19
Learning & Development Courses 20
Outsourced Training 5
Tailored Solutions 6
Ready To Go Courses 7
Sales Skills 8
Service Skills 9
Business Development & Marketing 10
Personal Development 11
IT: Courses & Microsoft 200 / 2007 12
IT: Microsoft 2010 13
IT: EDCL & Microsoft Office Specialist 14
IT: Web Design & Graphics 15
Financial Management & Sage 16
Health & Safety 17
Leadership Development 25
Leadership Development Courses 26
Leadership Development eCourses 27
Employment Law a Compliance eCourses 28
Leadership Roadmap 29
Key Note Speaking 30
© Sparkle People and Development Limited. All Rights Reserved
Next Steps & Contact 31
Portfolio 2013
How We Work
There are literally hundreds of courses available on the market today. Often offered by companies who have expertise in the subject area, however this alone is not enough – the ability to translate that knowledge into learning solutions that make a positive impact and difference is the key role of any Learning & Development organisation. Learning is our area of expertise; we develop high impact learning solutions including a blend of: At the heart of what we do is an uncompromising focus on quality, we bring a wealth of experience and expertise in learning coupled with mastery in the subject areas we deliver in, so you can be confident that all our solutions will be developed and delivered to the highest standard possible. We have a specialist team working with the Retail & Hospitality sector, contact us for our Retail portfolio to find out more.
© Sparkle People and Development Limited. All Rights Reserved
Outsourced Training
Whether you are looking for a tailor made training program; designed specifically for your organisation , a ready made
program or an online course - we have something for you .
All our programs are available as a white label service for companies who share our values and want to offer training to
their clients.
We offer a annual schedule of open programs based on our ready to go menu, so you can secure an individual place.
© Sparkle People and Development Limited. All Rights Reserved
Tailored Solutions
Our most popular service, because we align the learning solution to your organisations unique requirements, challenges and culture it increases the transfer of learning significantly which means
results are evident in the business quickly and sustainably.
Because the learning solution is designed specifically for you it reflects your brand and feels like an in-house course. You get to keep the training materials for future delivery, we can even work with
your teams to equip them to deliver it themselves.
We start any tailored approach with a full fact find from which we can create a bespoke proposal for agreement before the design commences. All our tailor made programs have clear agreed measures
of success which are measured throughout the project and summarised in our impact analysis.
Typical tailored solutions include:
Induction design and implementation Performance improvement conversations and processes Coaching skills HR policy and procedure training Project management Leadership and management development Succession planning In-house training team development Presentation Skills
© Sparkle People and Development Limited. All Rights Reserved
Ready to Go Solutions
If you are looking for something ready to deliver in house or as an open program you can attend with other businesses then our ready to go portfolio is designed for you.
. Each one meets our highest standards of QUALITY and is designed to make a direct impact through
our focus on transfer of learning into the business.
Courses can be run as an ‘in-house’ programme, in which case we will bespoke the course to that organisation or as an ‘open’ course where individuals can book directly onto the programme.
Our current open program schedule is available on our website.
We offer ready to go courses in the following subject areas:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Sales skills
Service Skills
Business Development & Marketing
Personal Development
IT
Financial Management
Health & Safety
Leadership & Management (see leadership section)
Learning & Development (see L&D section)
HR & Recruitment (see leadership section)
Sales Skills Directory
We offer a wide range of selling skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Introduction to selling
Effective telephone selling
Sales Management & Coaching
Selling skills for the 21st century
Networking for success
Negotiation skills
Pitch perfect
Call to order: converting telephone enquiries into sales
Negotiating: tying the knot
Sell it to me: Essential skills for all salespeople
Steps for success: Professional sales skills
Sales strategy development in a day
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Service Skills Directory
We offer a wide range of service skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Service principles for success
The complaint as a gift
Repeat custom strategies
Contact centre customer satisfaction
Measuring customer satisfaction
An inside job: Meeting internal customer needs
Quality through customer service
Customer care made PERFECT
Making call centres more effective
Steps to success: Professional customer service
Telephone behaviour: the rules of effective communication
Understanding customers
Who sold you this then; effective after sales care
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Business Development & Marketing Directory
We offer a wide range of business development and marketing courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Finding your niche
Developing your vision
The Price is Right – value based pricing
Marketing for small business
Social media success
Writing a business plan
Learn with Sparkle *
Running an online business
Social Media Marketing for Dummies
Analysing Information
Using Information for decisions
Freedom of information act
Security
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
*Learn with Sparkle is designed for freelance and associate trainers who want to get more business. In this 2 day, weekend retreat we focus on advanced training skills as well as marketing so you leave with a clear plan for success. Our cur
Personal Development Directory
We offer a wide range of personal development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to
your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Influencing Skills
Assertiveness Skills
Presenting with Impact
Introduction to NLP
Time Management
Mindfulness in business
Conflict Management (including DISC ®)
30 ways to make more time
Ideas into action
Identifying self development needs
If looks could kill: controlling your behaviour
Manage own stress
Managing Stress: manage your behaviour
Team Spirit: how to be an effective team member
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
IT Skills Directory Face to Face and Microsoft 2003 /2007
We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Microsoft Excel 2010 (introduction)
Microsoft Excel 2010 (Intermediate)
Microsoft Excel 2010 (advanced)
Microsoft PowerPoint (2010) in a day
Microsoft 2003 or 2007 (select version)
Access 2003/2007 (Introduction)
Access 2003/ 2007 (advanced)
Excel 2003/2007 (introduction)
Excel 2003/2007 (intermediate)
Excel 2003/2007 (advanced)
Outlook 2003/2007 (Introduction)
Outlook 2003/2007 (advanced)
PowerPoint 2003/2007 (introduction)
PowerPoint 2003/2007 (advanced)
Publisher 2003 /2007
Word 2003/2007 (introduction)
Word 2003/2007 (intermediate)
Word 2003/2007 (advanced)
Project 2003/2007 (introduction)
Project 2003/2007 (advanced)
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
IT Skills Directory Microsoft 2010
We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title Online
Microsoft 2010
Access 2010 Level 1: Basic database tasks
Access 2010 Level 2: Managing environment and tables
Access 2010 Level 3: sorting, filtering and queries
Access 2010 Level 4: Building forms
Access 2010 Level 5: Designing reports
Excel 2010 Level 1: Basic spread sheet tasks
Excel 2010 Level 2: Creating cell data
Excel 2010 Level 3: Formatting cells and worksheets
Excel 2010 Level 4: Applying formulas and functions
Excel 2010 Level 5: Presenting, sharing and analysing data
Outlook 2010 Level 1: Managing the Outlook environment
Outlook 2010 Level 2: Creating &formatting item content
Outlook 2010 Level 3: Messages &contact groups
Outlook 2010 Level 4: Objects, notes, tasks and Journal
PowerPoint 2010 Level 1: Basic presentation tasks
PowerPoint 2010 Level 2: Creating slide presentations
PowerPoint 2010 Level 3: Using graphics and multimedia
PowerPoint 2010 Level 4: charts, tables, transitions, animations
PowerPoint 2010 Level 5: collaborating, preparing and delivering presentations
Word 2010 Level 1: basic Word tasks
Word 2010 Level 2: Formatting
Word 2010 Level 3: Page layout and reusable content
Word 2010 Level 4: Illustrations and graphics
Word 2010 Level 5: References and hyperlinks
Word 2010: Level 6: Sharing and maintaining documents
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
IT Skills Directory ECDL and MOS
We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title Online
European Computer Driving Licence
ECDL 2003 – bundle of 7 online courses
ECDL 2007 – bundle of 7 online courses
Microsoft Office Specialist Certification (MOS)
Access 2010 (MOS)
Excel 2010 (MOS)
Outlook 2010 (MOS)
PowerPoint 2010 (MOS)
Word 2010 (MOS)
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
IT Skills Directory Web Design and Graphics
We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title Online
ActionScript 1.6
ActionScript 2.0
AJAX
CGI/Perl
ColdFusion MX
Digital SLR Photography for Dummies
Dreamweaver 8
Dreamweaver CS4
Dynamic HTML
Flash 8
Flash CS4
GUI Design
HTML 5 for dummies
Java SE 6 Programmer OCP 120-851
Java Web Services
Javascript
Microsoft .NET 2.0 Web Development MCTS 70-528
Paintshop Pro 5
Photoshop 7
Photoshop CS
Photoshop CS4
PHP and My SQL
Web Deign an d Graphics
Web Publishing and Design with HTML 4.01 and XHTML
XML
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Financial Management & Sage Directory
We offer a wide range of Financial Management courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to
your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
The Price is Right – value based pricing
Cash Flow forecasting for success
Cash accounting for the small business
Cost – Benefit analysis
Financial Environment
Sage
Sage 50 Account s
Sage Bookkeeping Stage 1 (course)
Sage Bookkeeping Stage 1 (exam)
Sage Bookkeeping Stage 2 (course)
Sage Bookkeeping Stage 2 (exam)
Sage instant accounts
Staying afloat – a guide to cash flow
The balance sheet barrier – basics of business finance
Understanding accounts
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Health & Safety Directory
We offer a wide range of Health & Safety courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
HABC Foundation Food Safety
Display Screen Equipment
Fire Safety
Health & Safety – Law & Practice
Health & Safety for employees
Health & Safety for employers
Intro to Health & Safety
Manual handling
Risk Assessment
Slips, trips and falls
Stress management for employees
Stress management for managers
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Learning & Development
Our expertise is Learning & Development.
We offer a range of trainer and coach development solutions all focused on helping learning professionals deliver with
impact.
We work with organisations to develop learning strategy, aligned to business strategy.
© Sparkle People and Development Limited. All Rights Reserved
Portfolio 2013
Learning & Development
We offer specialist development for learning and development professionals and departments. Our approach is focused on developing individuals and teams on creating learning solutions that deliver
results.
We have a number of ready to go courses which we run periodically across the UK as well as in house for L&D teams. We can also tailor make a development program focused on developing
training, coaching and facilitation skills.
We also work with departments on a consultancy basis , supporting the development and implementation of HR and L&D strategy. We work with clients to help them in the following key
areas:
Implementing change in the organisation Developing induction programs and process Developing succession planning process and development solutions Creating competency frameworks Designing organisational values and embedding them into the culture Creating a culture of informal learning and coaching L&D team development HR team development
© Sparkle People and Development Limited. All Rights Reserved
Learning & Development Directory
We offer a wide range of Learning & Development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Facilitation Skills for Trainers
Coaching Skills for Trainers
Training Design
Evaluating training
Accelerated Learning
Mindfulness in Training
Learn with Sparkle *
*Learn with Sparkle is designed for freelance and associate trainers who want to get more business. In this 2 day, weekend retreat we focus on advanced training skills as well as marketing so you leave with a clear plan for success. Our cur
Coaching
Coaching helps you unlock your potential, see things from a new perspective and have the confidence to achieve your
goals and much more.
We offer a range of coaching services, each one delivered by highly experienced and qualified coaches.
© Sparkle People and Development Limited. All Rights Reserved
Coaching
Coaching is an unregulated industry, this means anyone can claim to be a coach. The term coaching is widely misunderstood, often confused with mentoring.
In a saturated market its hard to know how to select the right coach for you. At Sparkle we only
work with certified coaches, who have obtained mastery (as defined by the International Coaching Federation). Mastery is only obtained through a blend of caching hours, coach training and
supervision which ultimately leads to certification.
We help our clients become successful, simple as that!
© Sparkle People and Development Limited. All Rights Reserved
Executive Coaching Work with a Certified coach on a 121 basis (either face to face or via Skype) in blocks of 3 months. You bring the agenda, we help you create clarity and take accountable action. We work with business owners and business leaders. Performance Coaching For employees and managers who want to achieve more in their role, develop towards a new role or need to make changes. DISC® Consultation and Coaching We are licenced DISC® providers, complete the online profile and spend 2 hours with a experienced DISC® facilitator who will help you understand how to use the information to build better relationships, deal with conflict, manage a team or be more successful in sales. Business Builder (Group) Our Business Builder program is a 6 month group based program which combines business development and marketing training with individual coaching to help you grow and develop a thriving and profitable business that sparkles in the market place. Available as a face to face program and online worldwide. Supervision If you are a coach and are serious about your development we offer a coaching supervision service. This combines a blend of mentoring and coaching to help you become even more successful.
Consultancy
Our consultancy services gives you the flexibility of having a dedicated Learning & Development Manager working as part
of your business on a flexible, short term basis.
© Sparkle People and Development Limited. All Rights Reserved
Consultancy
Our team of professionals have expertise and experience in a wide range of sectors and areas. We are available on a short term project basis to work with organisations to help them transform their
business.
Areas we offer consultancy support in:
Learning & Development Performance Management Management Development (Team Capability and Development) Change Management HR Organisational Development Retail & Hospitality development
© Sparkle People and Development Limited. All Rights Reserved
Leadership Development
The capability of today’s leaders is directly attributable to the success of a business. With this in mind the development and
engagement of leaders is a key source of sustainable competitive advantage.
We offer a range of courses to support the growth of leaders.
We also offer coaching for leaders.
© Sparkle People and Development Limited. All Rights Reserved
Leadership Development Directory
We offer a wide range of Leadership Development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Maximising Performance
Coaching Skills for Managers
Disciplinary Skills
Managing and Preventing Grievances
Employment Law for Managers
Interviewing Skills
Leading Change
First Time Manager
Aspiring Manager
Motivating Others
Problem Solving for Managers
Communicating for Success
Managing Managers
DISC® - Team Success
Absence Management
Developing others
Emotional Intelligence for Managers
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Leadership Development Directory (eCourses)
We offer a wide range of Leadership Development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Implementing Change
James School Dinners – managing and living with change
Planning Change
Assert Yourself : learning to be assertive
Briefing Skills
Communication Process
Producing project reports
The art of writing a good report
Jamie’s Kitchen: Fifteen lessons on leadership
Leadership
Motivation
Problem Solving Skills
Managing Absenteeism
Building a team
Giving and Receiving feedback
Going to a meeting: effective & constructive participation
Jamie’s Kitchen: Fifteen lessons on teamwork
Managing performance everyday: beyond appraisal
Time Management
Behavioural Interviewing: take the guesswork out
Essentials of interviewing
Ideas into Action
The Unorganised: Manager: Organising yourself
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Employment Law & Compliance Directory (eCourses) We offer a wide range of Employment Law courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Course Title F2F Online
Age Discrimination
Challenging Behaviour
Data Protection
Disability Confident
Diversity Challenge
Gender Matters
Religion & Belief
Equality & Diversity
Sexual Orientation
Valuing Diversity: Equal Opportunities for all
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
The Leadership Roadmap
The Leadership Roadmap is a structured and tailored leadership and management development program which builds capability in your team over a period of time. The in-house program is fully
aligned and tailored to your business and is a blend of training, on the job application and coaching .
© Sparkle People and Development Limited. All Rights Reserved
Underpinning Knowledge &
Skills
Practical Application
Our Roadmap programme is a blend of underpinning knowledge & skills coupled with practical application in the workplace. This means you can be sure that learning is retained and your
investment makes a contribution to your business.
We have a suite of over 40 individual subject areas all aligned to management & leadership. We work with you to select the right modules for your people and ensure that the practical
elements are bespoke to your industry, culture and business. We offer coaching throughout the programme and ensure your HR & Training strategy is fully aligned.
The Leadership Roadmap is also available as an open program – contact us for dates and locations
Key Note Speaking
If you are looking for an inspirational and informative speaker for your event of conference we can help.
We speak in the areas of Leadership, Learning and New
Perspectives. Our style is humorous, inspiring and informative.
Contact us to discuss.
© Sparkle People and Development Limited. All Rights Reserved
Next Steps
If you are interested in any of our services or products please get in touch for more information including pricing and a bespoke proposal (if applicable)
If you are an organisation who would like to work with us as extension of your business, offering our
products under your brand then please contact us to arrange a meeting so we can discuss this further.
www.sparkledevelop.co.uk
Enquiries@sparkledevelop.co.uk (we will put you in touch with the appropriate Regional Account Manager)
T: 07507559972 Rebecca Armstrong: Managing Director
Head Office: The Quadrus Centre
Woodstock Way Boldon Business Park
NE35 9PF
© Sparkle People and Development Limited. All Rights Reserved
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