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social_influence_action_plan
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Social Media Influence Action Plan
Zoe Imber MBA2A
Social Media Action Plan
for:
S a i n t R o c h H O T E L * * * * L U X E
C O U R C H E V E L ACTUAL ONLINE PRESENCE
• No Facebook page • No Twitter account • No Google+ professional page • No You Tube video • A well designed website • Localization on Google Maps • A mobile compatible website • Appears in Tripadvisor
OBJECTIVES
• Enhance visibility • Increase audience and transform followers into customers • Increase influence • Drive more revenue
I. Actions 1 – LISTEN
Monitor social medias to get unbiased consumer opinion about your brand, in real time.
• Set up Google alerts • Monitor real time feedback on forums and Twitter • Check customer reviews on Trip Advisor • Monitor social media platforms with a unique dashboard, Hootsuite • Use professional tool, Review Pro
2 – ENGAGE
Connect with people, dialogue with customers.
• Create a Facebook page • Create a Google+ professionalpage • Create a You Tube channel • Facilitate guest communities, create a blog for guests that joined your loyalty
program • Post comments about events, deals , contests • Make content easy to share • Welcome new fans or followers • Encourage postings and photo uploads • Thank people for photos, comments, reviews • Answer reviews
3 – INFLUENCE
Make it easy for people to discover and spread your message, influence consumer behavior.
• Expand touch points • Identify key influencers, that will be advocates of your brand • Develop loyalty programs • Measure your influence
II. Measure Your Social Media Influence
• Check the number of followers and fans • Check the number of “views”, “shared” and “like” • Test your popularity with Klout score • Track users online activities on your pages ( total visits, time spent on site,
page views ) with Google Analytics • Track your online reputation and quality performance with Review Pro
III. Existing hotels online actions
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