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SingTel Investor Day:Singapore Business
11 July 2011
Quah Kung YangCFO(Singapore)
FY11 Singapore results recap
Recap FY11: strong operating revenue growth
Mobile (+11%)Record 156k postpaid customers added
Postpaid ARPU rose 3% to S$88
Data & Internet (+2%)Strong Managed Services growth offset
FY10/11Operating Revenue
28%24% Mobile
IT & Engineering
i TVS$6.4b
3
declines in ILC
IT & Engineering (+8%)Higher fibre rollout revenue2
NCS’ infrastructure services growth
offset by lower overseas sales
1. Others include sale of equipment, maritime & land mobile, & lease of satellite transponders. 2. IT & Engineering revenue is expected to slow in FY11/12 as OpenNet reached peak fibre roll-out in FY10/11.
25%8%
6%
8%
1%
Data & Internet
Int’l Tel
Nat’l Tel
mio TV
Others1
7%
EBITDA Margin ↓ 3% pts to 35%
Industry at crossroads
CompetitionD i f t ISP
Broadband traffic
Shift in industry valueDecline in prices & margins
of traditional access services
Shift to mobile devices; applications & technology
Risks to traditional businesses
4
Device manufacturers; ISPs & content owners
explosionInvestment in network
NGNBNPotential new market entrants/
service developments
Emerging demands & evolving trends present opportunities & risks We respond & shape trends proactively through innovation
Tapping unique strengths to make bold moves
Our Key Assets:
Customer relationships & analytics
Billing relationships
Competitive Advantages:
Real-time & relevant services for customersSecure & seamless identification & authentication
Common payment system across devices & locations
5
g p& collection
Networks & devices
Capitalising on key assets to provide truly integrated access, content and solutions
Non-intrusive, relevant advertising for individual end users
Anytime, anywhere, any-device access to stored content & informationEnable timely reception of rich content
Inspiring individuals with multimedia services
Engaging the digital consumer; creating new revenue streams
Engaging digital consumers as they live, work and play
Providing relevant content, applications and services anywhere on any device that allows them to
be entertained informed communicate share and transact
7
Charging for traditional carriage services
be entertained, informed, communicate, share and transact
Revenue-sharing & licensing revenues generated from 3rd
parties using or integrating our content, apps, services
into their offerings
Advertising & subscription revenue from our digital content, apps & services
Multimedia services to address the digital home
Delivering content-rich services over phone, PC & TV
leading the digital home revolution with innovative services & exciting content on multiple platforms
mioTV – compelling TV content on i t ti l tf
8
interactive platform 292K1 customers; capturing more than one third subscriber market sharepremier sports channel provider in Singapore
1. As at 31 Mar 2011
ESC: gaming on-demandfirst service in Asia to deliver on-demand high quality games directly from the ‘cloud’ to customers on TV and PC
Multimedia services to address the digital consumer
AMP d d i i i i
Building Singapore’s favourite appsIntroduced relevant & personalised mobile apps to complement consumer lifestylesUltra-local apps that leverage our local knowledge & network intelligence
De!ite WheresappILoveDealsSingTel Xplorer
9
1. As at 31 Mar 2011
Asia’s 1st premium priority mobile broadband servicefaster & more reliable mobile Internet connectivitycontinue to invest to improve mobile network quality
AMPed: award winning music service continues to be a key differentiator
over two million songs from the world’s biggest music providers
Multimedia services to address the digital consumer
10
Video: Lifestyle Mobile Apps
Capturing value from Next Generation National Broadband Network
• Leverage high speed network to deliver new value-added services
Retail Services
Wholesale services: active infrastructure
Next Generation National Broadband Network structure
• Provide carriage based wholesale services
11
NetCo
Wholesale services:passive infrastructure
OpCos• Provide carriage-based wholesale services
to Retail Service Providers
• Revenue from fibre rollout
• Participate in OpenNet earnings (30% stake)
• Revenue from lease and maintenance of passive infrastructure (higher of revenue share of 70-75% or minimum fixed payment)
• Opportunity to monetise existing assets through AssetCo
Expanding suite of retail services on fibre
High-speed fibre services for consumers
• Up to 200Mbps (download) • Up to 100Mbps (upload)• Up to 25Mbps (international)
Launched high-speed fibre and interactive TV services
12
exPress portal: customised gateway to fibre services
exCite TV: Singapore’s first TV application store
• HD video chat, unified in-box and social networking, high-speed and secured file-sharing and storage
• proprietary fibre-based web search engine through the TV
Expanding suite of retail services on fibre
13
Video: Fibre Services
Empowering businesses with ICT solutions
Providing one-stop ICT experience for businesses
Software-as-a-service
Large enterprises Small & medium enterprises
15
Platform-as-a-serviceInfrastructure-as-a-service
Managed InfrastructureManaged Infrastructure
Cloud Computing ServicesCloud Computing Services
Consulting for network & BCP, network & systems integrationProfessional ServicesProfessional Services
Voice, data, video, unified comms, security, hosting, app performance, mobility
Managed ServicesManaged Services
IP VPN, ethernet, broadband, fibre, data centre, wireless, satellite
Telco 1.0
Telco 2.0
Telco 3.0
Telco 1.0 & Telco 2.0
Extend managed infrastructure leadership
Best network coverage with 120 PoPs in 75 cities, 33 countries >20 strategic partnerships with local operators>10 data centres; > 30 market lli i APAC & b d
Telco 1.0
16
alliances in APAC & beyond
Drive managed & professional services to higher scale
Professional & integration servicesManaged services:
Endpoints & servers, networksApplication performance Unified communicationsSecurity & hosting
Telco 2.0
Telco 3.0: end-to-end cloud computing solutions
U ifi d Power On
PowerOn
Infrastructure on-demand
Applications on-demand
Connectivity on-demand
Managed services on-demand
17
Electronic Bandwidth on-
Demand
Unified Communi-cations on Demand
Security on Demand
Power On ezCompute
Data RecoveryOn-Demand
Power On Compute
Desktop On DemandStorage &
back-up On Demand
& more…
Education Healthcare Hospitality & Media
Vertical industry focus
Building industry community and driving adoptions Logistics &
TransportationFinancial Services
18
• Regional proximity hosting
• mPayment
• Telemetry• Logistics &
supply chain
• Learning mgtsystems
• School mgt solutions
• GP Network• Mobile
personal health record
• Media communitysolutions
• ‘Mathletics’• ‘Future School’• Next gen
intelligent txtbk• Mother tongue
• Clinical mgtmtsystems
• Telecare• Picture
archive system
• Algorithmtrading
• Multi-factor authentication
• Fleet/work-force visibility
• Intelligent form• M2M
• In-room entertainmt
• High speed internet access
Case study: shaping education with next generation technologies
Creating a collaborative eco-system of partners to engage MOE / schools
Learning & teaching applications –SaaS model
Teaching & learning; Anywhere, anytime
19
Game-basedLearning
IntegratedLearning Portal
Social Emotional Character
IDM contents Builder
y y
Shaping various industries with collaborated innovations
Hospitality Industry
20
Outlook
FY12 Guidance
Revenue : Grow at low single digit level
FY12 Outlook: Singapore
2222
EBITDA : Stable
Capex : Approx. S$900 million
Free cash flow1 : Approx. S$1.3 billion
1. Operating cash less cash capex
SingTel Asia’s Leading Communications Company
www.singtel.com
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