Silicon Image, Inc. “Using Oracle Productivity Kit has completely changed the way we roll out and...

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Silicon Image, Inc.

“Using Oracle Productivity Kit has completely changed the way we roll out and support Oracle applications for our

users and analysts. Looking back, selecting this solution was a ‘no brainer’ for our organization.”

Kenny Gilbert, Director Technology Services

What Customers Are Saying…

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Oracle’s User Productivity Kit

May 15, 2008

Nancy ManderfeldSenior Sales Consultant - UPKOracle Direct

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Agenda

• Importance of User Competency

• What is User Productivity Kit (UPK)?

• UPK Demonstration

• Pre-built Content

Importance of Training End Users

Of the 437 companies that responded to the survey, 76% faced user competency challenges

related to their ERP system*

* Meta Group

• Maximize ROI• Untrained users often ignore, misuse, or under-utilize new

technology*

• Eliminate Excessive Support• Untrained users require 3 to 6 times more support than

trained users*

• Increase Productivity• Untrained users may take up to 22.5 hours to achieve the

same skill level that it takes a trained employee 5 hours to achieve*

Importance of Supporting End Users

^ From Gartner Inc.

What is UPK (User Productivity Kit)?

UPK Single Recording Simulations

See It Try It Know It Do It

Paper Based Content:System Process GuidesUser Acceptance Test ScriptsMercury UAT Scripts Instructor Led Training MaterialsAttendee Facing Training MaterialsJob Aids

Word or Adobe Based

UPK Through the Software Lifecycle

UPK is a full service on demand training and project documentation development and delivery tool.

UPK Language Capabilities

UPK Developer Languages Additional Translation Languages

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UPK User Experience

UPK - Usage Tracking

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UPK Pre-built Content

Content Modules

EBS: Modules (14) Topics (745)

Finance• Accounts Payable (65)• Accounts Receivable (53)• Finance Centralized

Solution (38)• General Ledger (104)• Assets (54)• Internet Expenses (14)

Procurement • Purchasing (102)• iSupplier Portal (36)• iProcurement (33)

Human Resources• Human Resources (102)• Payroll (32)• Self-Service HR (32)• Performance Management (20)• Time & Labor (38)

Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting

Available for R12Available for R12

Future Content Modules

EBS

Distribution• Inventory• Order Management• Shipping Execution

HR• iRecruitment• Learning Management

Projects• Project Costing• Project Management• Project Resource Management

Manufacturing• Shop Floor Management• WIP• Discrete MES• OPM Product Dev.• OPM Process Execution• OPM MES

Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting

R12R12

Value of Pre-built UPK Content

• Mirrors Oracle Application Development Methodology

• Provides ‘As Delivered’ Process References

• Permanent Record of Original Delivered Functionality

• Eliminates Dedicated Instances To Analyze Delivered Functionality

• Delivers Value Throughout the Software Lifecycle

• Can be used as a Jump Start for Documentation and Training by Customizing Pre-built Content

• Use content as a “template” for future topics

Why UPK and WHO cares?

IT Project Team

End Users

LOB Managers

Support Exec Mgmt

To ease application implementation

Document & test system processes

To perform a fit gap analysis

To capture application set-ups

To perform application testing

To train the user population

To improve application usage

To support end users

To retain knowledge

To train new hires

UPK Summary

• Collaborative, multi-user environment• Single Development Platform• Built-In Object Recognition• Discrete Recording and Editing • Context Sensitive Help• Pre-Delivered Content• Value throughout the Software Lifecycle

Customers

• Exploding growth

• Upgrade – 90% certification on go-live date

• New product rollout

• Three week deployment

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