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ObjectiveObjective
By the end of this session, By the end of this session, you will be familiar with the you will be familiar with the Safety and Security Safety and Security Procedures of our Hotel.Procedures of our Hotel.
OSHA-OSHA-Occupational Safety Occupational Safety and Health Administrationand Health Administration
Regulates Safety Standards in Regulates Safety Standards in the the
workplace workplace Differs in each stateDiffers in each stateEducates through outreach and Educates through outreach and
trainingtraining
Safety ProgramsSafety Programs
Lock out/Tag outLock out/Tag out Emergency Exposure PlanEmergency Exposure Plan Safety CommitteeSafety Committee
Report AccidentsReport Accidents
Report all accidents immediately to Report all accidents immediately to supervisor, regardless of seriousnesssupervisor, regardless of seriousness
Medical Treatment with Drug/Blood Medical Treatment with Drug/Blood alcoholalcohol
testingtesting Return to work policyReturn to work policy
Report All Unsafe Conditions Report All Unsafe Conditions To Your Supervisor To Your Supervisor
Light out in hotel and parking lotLight out in hotel and parking lot Door entrances not closing properlyDoor entrances not closing properly Wipe up spills immediatelyWipe up spills immediately
– Prevent both Guest and associate Prevent both Guest and associate injuriesinjuries
Use Wet Floor Signs!Use Wet Floor Signs!
Unsafe EquipmentUnsafe EquipmentLock Out Tag OutLock Out Tag Out
Vacuum cleaner cordVacuum cleaner cord
Use step stools/laddersUse step stools/ladders
Guard missing on food slicerGuard missing on food slicer
Wear Correct Personal Wear Correct Personal Protective EquipmentProtective Equipment
GogglesGoggles
GlovesGloves
Slip resistant shoes Slip resistant shoes – No heels/dress shoesNo heels/dress shoes
Culinary staff: cut resistant Culinary staff: cut resistant glovesgloves
SanitationSanitation
Keep your hands cleanKeep your hands clean Report unsanitary conditions to Report unsanitary conditions to
manager manager Hair coverHair cover
WIPE UP SPILLS WIPE UP SPILLS IMMEDIATELYIMMEDIATELY
Prevent both guest and Prevent both guest and associate injuriesassociate injuries
Proper floor signageProper floor signage
Safety TopicsSafety Topics
Bloodborne PathogensBloodborne Pathogens
Chemicals In The Chemicals In The WorkplaceWorkplace
Emergency ProceduresEmergency Procedures
Bloodborne PathogensBloodborne Pathogens
Inform your manager of spills of Blood Inform your manager of spills of Blood and Bodily Fluids:and Bodily Fluids:– Do not clean-up without proper Do not clean-up without proper
equipmentequipment Gloves, goggles, Bio-Hazard KitGloves, goggles, Bio-Hazard Kit Keep others away from the area while Keep others away from the area while
it is getting cleanedit is getting cleaned
Chemicals In The WorkplaceChemicals In The Workplace
Part of hotel lifePart of hotel life Wear protective Wear protective
equipmentequipment Material Safety Material Safety
Data Sheets Data Sheets (MSDS)(MSDS)
Right To Know Right To Know Stations with Stations with MSDSMSDS
Keep out of reach Keep out of reach of childrenof children
Never Mix Never Mix Chemicals!Chemicals!
Security: Maintain a Safe and Security: Maintain a Safe and Secure EnvironmentSecure Environment
Everyone Is A Everyone Is A Member of Loss Member of Loss Prevention TeamPrevention Team
Report Any And All Report Any And All Incidents Incidents ImmediatelyImmediately
Protect Privacy of Protect Privacy of Hotel GuestsHotel Guests
Report Unsafe Report Unsafe ConditionsConditions
Unregistered GuestsUnregistered Guests– Can I Help You?Can I Help You?– Never let Guest into Never let Guest into
Rooms, Escort to Rooms, Escort to Front Desk insteadFront Desk instead
– Guest Service is the Guest Service is the best form of best form of SecuritySecurity
– Safety, Security, Safety, Security, and Service for a and Service for a memorable staymemorable stay
EMERGENCY RESPONSE EMERGENCY RESPONSE TEAMTEAM
Designate associates and Designate associates and managers managers
Facilitates Evacuation Facilitates Evacuation
KNOW THE EMERGENCY KNOW THE EMERGENCY LSOPS FRONT TO BACKLSOPS FRONT TO BACK
Where do you goWhere do you go What do you doWhat do you do Where does everyone else goWhere does everyone else go What are their responsibilitiesWhat are their responsibilities What emergency services are contactedWhat emergency services are contacted What White Lodging personnel are What White Lodging personnel are
contacted i.e. GM, RM, DLP, DOE, contacted i.e. GM, RM, DLP, DOE, Corporate, etc.Corporate, etc.
Ensure everything is documentedEnsure everything is documented
GENERAL RULESGENERAL RULES
Remain calm and in control (people Remain calm and in control (people are looking to you for stability)are looking to you for stability)
If possible get input from other If possible get input from other sources to assist in decisions i.e. sources to assist in decisions i.e. Loss Prevention, Engineering, etc.Loss Prevention, Engineering, etc.
All emergencies and serious claims All emergencies and serious claims should be reported as soon as should be reported as soon as possible to the Claimspossible to the Claims
Emergency ProceduresEmergency Procedures Emergency Response Procedures Manual Emergency Response Procedures Manual
located at Front Desklocated at Front Desk
Use Proper CommunicationUse Proper Communication
Emergency ProceduresEmergency Procedures– Dial #Dial #– Name/DepartmentName/Department– Nature of EmergencyNature of Emergency– Location of EmergencyLocation of Emergency– Seriousness of EmergencySeriousness of Emergency
If Fire Occurs:If Fire Occurs:
Treat alarm as active – no such Treat alarm as active – no such thing as false alarmthing as false alarm
Remember to always remain calmRemember to always remain calm Assess situation and use proper Assess situation and use proper
proceduresprocedures– Follow procedure from previous Follow procedure from previous
bullet pointbullet point
Evacuation PlanEvacuation Plan
In Each DepartmentIn Each Department Speak with your Manager or Safety Speak with your Manager or Safety
Representative about planRepresentative about plan Know your role in an evacuationKnow your role in an evacuation Follow plan designated for your areaFollow plan designated for your area
MEDIAMEDIA
TV, Press media inquiriesTV, Press media inquiries• ““I’m sorry but I’m unable to comment at I’m sorry but I’m unable to comment at
this time however our (GM, RM) will be this time however our (GM, RM) will be happy to get back with you as soon as happy to get back with you as soon as we have more information”. Get names we have more information”. Get names and numbers for PR Representative. and numbers for PR Representative.
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