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Maximize the Strategic Value of Your Service Professionals
Shawn FoxIndustry Director – Professional Services
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Safe Harbor Statement
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• Leadership in Consulting Services
• Maximizing the Strategic Value of Your Service Professionals
• Results Achieved by Oracle Customers
Agenda
4
Oracle in Consulting Services
Did You Know?
8 of the top 10 “Best Firms to Work For” in consulting magazine run Oracle applications
27 of the top 35 most innovative consulting and business services firms run Oracle applications
9 of the top 10 Global IT Services firms run Oracle applications
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The Employee Retention & Profitability Challenge
Top Labor Challenges
0 20 40 60 80
Retaining Top Talent
Impending Labor Shortage
Lack of Succession Plan
Managing Global Workforce
Offshoring/Outsourcing
Contingent Labor Mgt
% of Respondents
75.2
55.9
39.530.3
21.111.9
Source – IDC 2006 Talent Survey
55%
34%
30%
18%
14%
11%
9%
50%
35%
Retain Employees
Increase Productivity
Increase Job Satisfaction
Attract Employees
Decrease HR Costs
Better Benefits Decisions
Better Financial Decisions
Address Diverse Needs
Control Costs
Most Important Benefits Objectives Cited by Employers
Source – MetLife 2007 Study of Employee Benefits Trends
“With the consulting industry on an upswing following several difficult years, recruiting and HR leaders within many firms are clamoring for talent. Turnover is up and rising in many consultancies. Industry and firm-specific changes related to capital structure, outsourcing, and other issues are creating dissatisfaction among some professionals at the same time that business volume is trending positively.” .
“How can I optimize my consultants’ talent and the deployment of that talent for each and every engagement we undertake?”
Improve Employee Retention & Profitability
Kennedy Information
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• Leadership in Consulting Services
• Maximizing the Strategic Value of Your Service Professionals
• Results Achieved by Oracle Customers
Agenda
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Maximize the Strategic Value of Your Service ProfessionalsRequirement Oracle Capability The Oracle Difference
Gain Visibility Into the Workforce HR Intelligence
Only Oracle Provides Actionable Insight Through Flexible, Easy to Use Dashboards and Embedded Analytics
Align resource learning with strategic corporate objectives
Performance Management, Learning Management
Centralized Enterprise Competence Model to Store Skills, Experience, Certifications & Availability
Attract, Retain, and Motivate Top Talent
Talent Management, Identity Management
Market Leading Solution to Support Recruiting, Learning, Reviews, Compensation, Career & Succession Planning
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Maximize the Strategic Value of Your Service ProfessionalsRequirement Oracle Capability The Oracle Difference
Gain Visibility Into the Workforce HR Intelligence
Only Oracle Provides Actionable Insight Through Flexible, Easy to Use Dashboards and Embedded Analytics
Align resource learning with strategic corporate objectives
Performance Management, Learning Management
Centralized Enterprise Competence Model to Store Skills, Experience, Certifications & Availability
Attract, Retain, and Motivate Top Talent
Talent Management, Identity Management
Market Leading Solution to Support Recruiting, Learning, Reviews, Compensation, Career & Succession Planning
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Recruiter /Manager
• Approve and advertise new jobs
• Coordinate and execute screening
• Progress assessment to offer
• Perform pre-hire checks• Review recruitment
process metrics
• Browse job openings• Request notification of
openings
ApplicantInternalExternalContractor
RecruitingProspect
• Search and apply for jobs
• Monitor progression process
• Initiate and complete administrative processes
End-to-End RecruitingDrive Successful Sourcing and Hiring
Direct orContract
Labor
RecruitSc
reen
Hire &On-Board
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• Register for orientation
• Set-up payroll
• Enroll for benefits
• Laptop allocation
• Set-up user IDs
• Sign-up for training
Time and Resource Consuming Directed, Efficient and Rapid
• How do I get started?
• How and when do I get paid?
• What benefits are available and how do I enroll?
• How do I get my computer?
• What is my network ID?
• What training courses should I take?
Self-
Serv
ice,
Che
cklis
ts
Vs.
Manual Processes Automated Processes
New Hire On-BoardingAccelerate Ramp-Up to Productivity
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Self-Mgmt• Progress monitoring• Self assessment• Competencies update
Reward,Deploy,
& Promote
• Assign basedon new skills
• Career path
• Leadershippotential
• Total compadjustment
Career Progression
Metrics
• Training completion & success rates• Skills improvement rates• On-the-Job Proficiencies
On-the-JobLearning
Instruct
On-Line
Classroom
BlendedLearning
Course Improvement• Test scores • Success rates• Evaluations
Learning Retention
Employee Mgmt• Appraisals• Project reviews• Performance reviews• Progress monitoring
Measure &Monitor
Common Terminology for Competencies, Objectives Management
Business Plan
Succession Plan
Gap Analysis
Curriculum Development
Suitability Match
Plan
Systematically Grow and Reward Talent
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PricewaterhouseCoopers
CUSTOMER PERSPECTIVE“The move up to Oracle PeopleSoft HCM enables us to enhance our brand and reputation. We espouse to be an eBusiness, and we recruit huge numbers of people every year. … Oracle PeopleSoft HCM e-modules play a key role in supporting our drive to eHR.”Ron Collard, Partner HR Services
COMPANY OVERVIEWPricewaterhouseCoopers (PwC) is one of the world’s largest accounting firms, with 770 offices and 22 industry specialties in 149 countries around the globePwC offers three broad service lines: Assurance, Tax and AdvisoryEmployees: 2005 employees- 140,000+Revenue: US$22 billion
CHALLENGES/OPPORTUNITIESPwC needed to reduce costs through efficient means of delivering global HR servicesPwC needed to manage risk associated with today’s complex regulatory environmentPwC needed to maintain, protect and enhance its brand image and reputation as a cutting-edge eBusiness
SOLUTIONSOracle’s PeopleSoft Enterprise Human Capital Management (HCM)
RESULTS• Attract, track, and bring qualified candidates
on-board quickly and effectively• Reduced costs by standardizing processes
across the business, improving employee productivity and implementing tools that provide real-time, accurate data in order to meet customer needs
• Manage risk and exposure in a tightening regulatory environment through improved compliance, data definition, business intelligence, analytics and tracking
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Maximize the Strategic Value of Your Service ProfessionalsRequirement Oracle Capability The Oracle Difference
Gain Visibility Into the Workforce HR Intelligence
Only Oracle Provides Actionable Insight Through Flexible, Easy to Use Dashboards and Embedded Analytics
Align resource learning with strategic corporate objectives
Performance Management, Learning Management
Centralized Enterprise Competence Model to Store Skills, Experience, Certifications & Availability
Attract, Retain, and Motivate Top Talent
Talent Management, Identity Management
Market Leading Solution to Support Recruiting, Learning, Reviews, Compensation, Career & Succession Planning
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Optimally Fit People to Jobs to Fully Leverage Skills and Prevent Employee Turnover
• Identify critical competencies• Develop employee skill grade
based on work experience, training, certifications, etc.
• Define succession plans
Employer
Learning Management System
• Employers search globally for people with required skills for projects, succession plans, deployments, etc.
Employees • Define baseline proficiencies and skill levels
• Define preferred career plan• Self-train for jobs and then
apply on-line
• Employees search on-line for suitable jobs and training opportunities
Align Resources to Business NeedsDeploy the Right People to the Right Project
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ManagersOptimize Fit at
Lower Costs
EmployeesSelf-Manage
Careers
• Track performancevs. objectives
• Self & employee assessments;360º feedback
• Assess skills needs and resource requirementsto meet business objectives
• Develop comprehensive succession plans
• Search globally for internal or external peoplewith required skills, qualifications & availability
• Fit people to project skills and schedules• Drive on-the-job development; recommend training
Plan
Do
• Conduct online career planning• Establish baseline skills and qualifications
• Create detailed career growth path• Self-train to upgrade qualifications• Update skills and qualifications online
Plan
Do
Performance ManagementUse Automation to Help Set and Achieve Business Objectives
Evaluate
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McDATA Moves from SAP to Support Growth
CUSTOMER PERSPECTIVE“Oracle was the clear winner over SAP. Besides giving us more flexibility, we found that Oracle would cost two-thirds less to operate over five years.”Debra Morton, Director of Applications, McDATA
COMPANY OVERVIEWLeading provider of storage networking solutionsAnnual Revenue: $100-$500 MillionEmployees: 500 to 1999
CHALLENGES/OPPORTUNITIESResolve scalability and flexibility issues of SAP solution, which was scheduled for de-supportReduce custom coding for easy upgrade and controlled costsSupport complex supply chain operations with reduced order cycles and streamlined inventory and logistics operationsProvide real-time order tracking and business intelligence
SOLUTIONSOracle FinancialsOracle Human ResourcesOracle PayrollOracle Self-Service HROracle PurchasingOracle iSupplier PortalOracle TeleServiceOracle ContractsOracle Depot RepairOracle iSupportOracle Field SalesOracle Incentive Compensation Oracle SupportOracle Consulting Services
RESULTS• Replaces SAP solution• Oracle iLearning enabled McDATA to create
content, compile courses, and design a complete curriculum
• Projected ROI of 352%• Avoided adding six new full-time equivalent
positions (FTEs), and Oracle's self-service approach will enable further cost savings
• Increases flexibility of IT infrastructure
March 2006
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Maximize the Strategic Value of Your Service ProfessionalsRequirement Oracle Capability The Oracle Difference
Gain Visibility Into the Workforce HR Intelligence
Only Oracle Provides Actionable Insight Through Flexible, Easy to Use Dashboards and Embedded Analytics
Align resource learning with strategic corporate objectives
Performance Management, Learning Management
Centralized Enterprise Competence Model to Store Skills, Experience, Certifications & Availability
Attract, Retain, and Motivate Top Talent
Talent Management, Identity Management
Market Leading Solution to Support Recruiting, Learning, Reviews, Compensation, Career & Succession Planning
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Executives LOBManagers
Real-time Reporting
Goal SettingKPIs
HR Views
Proactive measurement
IntelligenceAd-Hoc Queries
Compliance reporting & data extracts
ReportsXML Publisher
PayrollBenefits
HRSpecialists
System extract
Web ADI
Summarized Views
EUL
SummaryReporting
News and analysis
Supervisors
StrategicTrends
Oracle HRMS IntelligenceTimely, Accurate, Relevant
Key KPI’s:• Headcount and Salary
Trend• Actuals Versus Budget
Trend (HC)• Headcount By Manager
(Plus/Minus/Net, Chg)• Headcount Trending• Headcount and Salary by
Country and Manager• Annualized Turnover by
Manager and Trending• Time to Onboard• Training Efficiency
View Workforce By Organization, LOB, Region
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Interactive DashboardsTalent Management
Time Trending
GaugeIndicators
Guided Navigation
Drill to Supporting
Details
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Talent Management DashboardTurnover & Retention
• Turnover Trend• Regrettable Loss Detail
• Employee Turnover Status• Employee Termination Status
Sample Dashboard Reports
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Talent Management DashboardRecruitment
• Recruitment Process Activities• Hire Retention Trend
• Recruitment Process Time Analysis• Recruitment Stage Shed Rates
Sample Dashboard Reports
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Weil, Gotshal & Manges, LLP Boosts HR Efficiency
CUSTOMER PERSPECTIVE“The Oracle PeopleSoft solution allows us, as a mid-market company, to do the kinds of things large companies are doing to provide a superior employment experience.”Cal Link, Head of HCM Systems
COMPANY OVERVIEWFounded in New York City in 1931Marketplace leader for international legal services. More than 1,200 lawyers across the U.S., Europe, and Asia
CHALLENGES/OPPORTUNITIESDeploy a comprehensive, automated human resource (HR) solution to replace a cumbersome paper-based systemProvide self-service capabilities to employees around the world to improve efficiency, reduce costs, and create a paperless environmentRecruit top talent in a very competitive marketManage talent effectively, which is critical to the businessDrive efficiency in business processes with a lean support staff
SOLUTIONSOracle’s PeopleSoft Enterprise Human Capital ManagementPeopleSoft Enterprise Benefits AdministrationPeopleSoft Enterprise eBenefitsPeopleSoft Enterprise eCompensationPeopleSoft Enterprise eDevelopmentPeopleSoft Enterprise ePayPeopleSoft Enterprise ePerformancePeopleSoft Enterprise eProfilePeopleSoft Enterprise eRecruit
RESULTS• Critical information now analyzed in real time• Streamlined HR processes to more
effectively manage hourly and salaried employees
• Freeing staff to work on strategic initiatives and analysis
• Saved $250,000 in one year with self service and automation
March 2006
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Oracle Consulting Services Solutions Summary
• Market Leading Solution to Support Recruiting, Learning, Reviews, Compensation, Career & Succession Planning
• Centralized Enterprise Competence Model to Store Skills, Experience, Certifications & Availability
• Only Oracle Provides Actionable Insight Through Flexible, Easy to Use Dashboards and Embedded Analytics
Gain Visibility Into the
Workforce
Align resource learning with
strategic corporate objectives
Attract, Retain, and Motivate Top
Talent
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Most ComprehensiveHighest RatedOnly vendor in Gartner and Forrester leader quadrants for all Middleware components.
Best-Selling••32,000+ Customers Deployed 32,000+ Customers Deployed
••70% of World70% of World’’s 50 Largest Firmss 50 Largest Firms
••$1B+ Business $1B+ Business
SOA Vendor of Choice
Source: Forrester Research ranking of Application Platform Servers, April 2005
Market-Leading Middleware Platform
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950 customers participating in Customer Advisory Boards
500 Industry & Product strategy council members
35 Fusion strategy council members
1300 participants in early customer adoption programs
425 user groups
30,000 applications customers
220,000 database customers
5000 middleware ISVs
1700 application ISVs
9000 database ISVs
30,000 middleware customers
29,000 developers, support engineers and consultants
Oracle’s People Advantage
275,000 customers
benefiting from shared innovation
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• Leadership in Consulting Services
• Maximizing the Strategic Value of Your Service Professionals
• Results Achieved by Oracle Customers
Agenda
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What Customers Are Achieving…
attract, track, and bring qualified candidates on-board quickly and effectively
simplified competency management by integratinghuman resources and project management applications
achieved 4 out of 5 marks in user satisfaction, ease ofuse and quality of multimedia with 92% participation rate
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