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Setting up your online account
For initial account set up you will need some the following to hand:
The bank account number used to pay the direct debits
Access to your email account to complete the registration process
Date of the last payment of Council Tax or Housing Benefit
Your date of birth
The day of the month your Council Tax instalment is due
Telephone number
Postcode
Surname
The process is the same for Housing Benefit or Council Tax registration, but you may need
different information depending upon the service selected.
If you do not have enough of the information above, you will be sent a PIN by post to access
your account, but this will delay the process.
Go to www.angliarevenues.gov.uk 2
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Click on Access online Services
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Click on your Council’s logo
In this case I choose Waveney, but the process is
the same for all sites
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Click on register or sign in to your account
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Click on register now
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Enter all fields
Note: the security question is case
sensitive
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Pick your service - next
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A verification email will be sent to your address
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You will receive an email from ARP SYS Admin with a self-
service link
Click on the link
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You have now successfully created your account
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Now for the validation questions
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Enter your Council Tax account number
(shown on your latest bill)
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Complete as many of the questions as you can
When you have answered enough questions you will be prompted to
activate the landlord account
NOTE: If you are unable to provide enough validation information,
you will be sent a PIN by letter to the address held on the Council
Tax system
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What information is available?
• Your Council Tax balance outstanding
• Add another service
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My Services
This gives a summary of your Council Tax
For more information click ‘show details’.
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Dashboard:
• Amounts due
• Remaining balance
• All correspondence relating to your Council Tax
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Don’t forget to click on the e-billing sign up to
receive all future bills by email.
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Dashboard:
• HB & CTR awards
• Payment details
• All award, suspension & cancellation letters relating to your HB
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The household summary shows you the details we hold for the
people in your claim – including the incomes being used
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The liability summary shows the details of how the benefit has
been assessed and calculated
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