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Session Objectives
• Review Business Ready Enhancement Plan • Answer questions • Solicit feedback
I need more technical product information
Why should I renew my plan every year?
I want more value from my plan
Policies seem confusing
Customers Asked For Value
EveryEvery Step of the Way…Step of the Way…
Services for Microsoft Dynamics enables you to realize your full potential every step of the way from your purchase decision through your lifetime as a Microsoft Dynamics customer
How?By offering a broad range of services that:
Increase your solution value
Protect your investment
Drive greater productivity
Business Ready Enhancement PlanBenefits
• Upgrades, updates, product fixes, service packs• Research and Development• New product value in Product Roadmap
• Investment Protection Benefit• Protected List Price• Transition Investment Credits• Support Lifecycle
• CustomerSource• Knowledgebase• Unlimited online training• Community and newsgroups
PRODUCTIVITYPRODUCTIVITY
PROTECTIONPROTECTION
VALUEVALUE
Maximum Value• Maximize solution value
– Helps you optimize and increase the performance of the solution through ongoing product improvements
• How?– Timely regulatory releases and hot fixes for compliance
with local government laws – Ongoing innovation with a goal to provide new product
value every year– Regular updates and service packs– Research and Development funds that support
customer product suggestions
Enhance the Enhance the PRODUCTIVITYPRODUCTIVITYof your of your businessbusiness
Maximize theMaximize theVALUE of your VALUE of your investmentinvestment
PROTECT PROTECT
your solutionyour solution
investmentinvestment
Protected Investment
• Protect your investment– Protects the investment in the Microsoft solution
by keeping it current and providing access to future technology
• How?– Ability to stay current– Ability to move to the next converged
solution without repurchasing the functionality
– Ability to budget for renewals – Five year Support Lifecycle Policy– Transition credits for product
or edition transitions
PROTECT PROTECT your solution your solution investmentinvestment
Enhance the Enhance the PRODUCTIVITYPRODUCTIVITYof your of your businessbusiness
Maximize theMaximize theVALUE of your VALUE of your investmentinvestment
Protected List Price Helps you budget for renewals
• This ongoing benefit helps you budget for renewal expenses and avoid unexpected changes– Provides stability and predictably
– Minimizes yearly increases in maintenance due to pricingon current list
• When you license software, your initial service planis priced as a % of that list price and that list priceis set as your Protected List Price– Subsequent renewals are based on that amount
– Protected List Price will only change if an activityoutlined in the policies is conducted
Product Line– From one code base
to another– Example:
Microsoft XAL to Microsoft Dynamics NAV
Transition Investment Credit
Edition– Examples:
Standard to Pro– Business Essentials
to Advanced Management
– Must stay within licensing model
Three Kinds of TransitionsThree Kinds of TransitionsYou have a choice – stay or move when readyYou have a choice – stay or move when ready
License– Examples:
From Module Based Licensing to Business Ready Licensing
Enhanced Productivity
• Enhanced productivity– Additional self-support tools and training enable you to
enhance your productivity every day
• How?– Unlimited online training– CustomerSource – Knowledge base– Newsgroups and community PROTECT PROTECT
your solution your solution investmentinvestment
Enhance the Enhance the PRODUCTIVITYPRODUCTIVITYof your of your businessbusiness
Maximize theMaximize theVALUE of your VALUE of your investmentinvestment
Unlimited Training Access
Knowledge and Productivity
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E-Learning
Learning Plans
Training Materials
E-Learning
Learning Plans
Training Materials
Knowledge and Productivity
Su
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Learning Plans
E-learning
CustomerSource >
Training &
Certification >
E-Learning
Knowledge and Productivity
Su
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Training Materials
E-Learning
Learning Plans
Training Materials
Training Materials and Local Functionality Training Material Extensions
Tra
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E-L
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Language Titles
English 23
Danish 10
Dutch 10
French 12
German 11
Italian 10
Russian 10
Spanish 10
Language Titles
English 30
Language Titles
English 37
Chinese 14
Danish 13
Dutch 13
French 13
German 13
Italian 1
Japanese 17
Portuguese 13
Russian 13
Spanish 13
English 10
* Not all training material titles for Microsoft Dynamics AX 4.0 have released as of 12 October
2006. Titles listed on this slide will be releasing over the next 6 months.
*
Training Material and E-Learning Availability
Language Titles
English 14
Chinese 5
Danish 6
Dutch 6
French 6
German 6
Italian 6
Japanese 8
Portuguese 6
Russian 6
Spanish 6
You now have access to localized training material!
English 18 English 12 English 12
CustomerSourceCustomerSource delivers business-boosting information 24 hours a day• Self-help tools• Product updates and downloads• Training and support services• Business news • Community information
Enables and EmpowersThrough targeted informationand solutions at your fingertipsReduces Support CostsThrough self-helpIncreases Productivity Through availabilityand ease of access
Global CustomerSource – now available
• Global English site
• 16 local sites
• 7 languages
Austria Belgium DenmarkFranceGermanyNetherlandsItalySwitzerland SpainUKAustralia/New ZealandLATAMU.S.A.
E-mail Addresses are Needed for Access• Required for access to CustomerSource
– Confirmation Letter sent to customer’s e-mail address– Contains all information for benefit access
• Action for you– Ensure that all your customer email addresses have
been entered in VOICE
My Messages
• Introducing My Messages– New online tool on PartnerSource– Enables Partners to track, prepare and order Enhancement
Plan renewals more efficiently and proactively– Saves Partners time and reduces reliance on manual
processes– Customers move between categories as their service plan
anniversary date approaches – Partners can see all their customers due in each time frame
and view their renewal quotes– For manually placed orders, My Messages replaces the
current process of submitting Enhancement Program orders to the EOC using a cover sheet and price list, which is not proactive
My Messages Overview• Available for Microsoft Dynamics GP & SL since 2005
• Soft launch for Microsoft Dynamics NAV & AX and Microsoft C5 & XAL Nov 2006
• My Messages will be the only method of managing renewals* and re-enrolments - i.e. - Commerce no longer supports standard enhancements renewals. My Messages is the tool to do this.
• My Messages functionality
– Viewing current and past enhancement plans
– Viewing renewal and re-enrolment quotes
– Creating renewal and re-enrolment quotes
– Creating renewal and re-enrolment orders
• Partners are encouraged to use My Messages from March 19th as the tool to place enhancement renewals. Shortly after launch any manual orders will be rejected and Partners pointed to My Messages.
* (Deployed C/Caps will still be in place for renewals.)
What’s new – Partner Systems - My Messages
My Messages via PartnerSource
Creating a Quote in My Messages
Joe bloggs
Joe bloggs
Joe bloggs
Customer 1Customer 2Customer 3
Creating a Quote in My Messages
Joe Bloggs
Feedback
• How do you sell the value?
• What do your customers value the most?
• What are the biggest challenges? How do you address those challenges?
• What additional benefit would make the biggest value difference?
• Are you using the sales tools available on PartnerSource?
• What do you need from Microsoft to ease the renewal process?
© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or
implied, in this summary.
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