Service & Support General Session

Service & Support General SessionDan BishopLinda Kennedy

Hours of Service

• Mon – Thurs: 7 am to 5:30 pm Central• Fri: 7 am to 5:00 pm Central

Yes, Pensacola is in Florida, but we are not Eastern Time!

Training Options Offered:

• Web-ex Training• On-Site Training• In-House Training

• Contact Linda Bishop for more information: 800-476-094 or lindab@vertical-market.com

How do I contact support?

New issues:• Phone: 800-476-0094 • Fax: 850-478-5103• Email support@vertical-market.com

Follow up information:• Email the support rep directly – do not send to

main support email**to help prevent duplicate cases being created.

What does support need from me?

• Error messages: Take a screen shot of the message(s) & email to support.

• Brief description of what was being done at the time of the issue.

• Version date of the software you are using.Located at the bottom of the taskbar

• Report Issues: Take a screen shot of the report options that you are using to run the report include with your email. This helps when reviewing the report.

How to get VMS Connect to Me

• Go to our new website: www.verticalmarketsoftware.com

Select the button by the Support Rep you are working with & Click Finish.

VMS GUI Web Updates

Proceed as normal with the update.

Thank you!We appreciate working with you!