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Kay DaleService designer Government Digital Service
Designing services that use emerging technology
How it came about
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Invest 2.4% of GDP in Research & Development (R&D) by 2027
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The GovTech Catalyst is a £20 million, 3-year programme that funds private sector innovators to solve public sector challenges with emerging technologies
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The GovTech Catalyst is a £20 million, 3-year programme that funds private sector innovators to solve public sector challenges with emerging technologies
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Emerging technology IoTCommunication networks Artificial intelligence
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Emerging technology New to governmentNot currently buyable Not well understood
What are its goals?
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1Increase awareness and understanding of emerging technology in government
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2Increase ability to identify appropriate uses of emerging technology in government
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3 Increase the ability of government to buy emerging technology
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4Increase the diversity of emerging technology suppliers to government
Case Study
Lesson 1: Speaking the same language
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Lesson 1: Speaking the same language
Lesson 2: Understand context
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Lesson 2: Understand context
Lesson 3: Inclusive design
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Lesson 3: Inclusive design
Lesson 4: Understanding constraints
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British Standard EN137 2006British Standard 10999 2010Health & Safety Executive HSG53 2005PACE, ESN, JESIP, MAIT Digital Service StandardTech code of practise Accessibility regulation
Lesson 4: Understanding constraints
Lesson 5: Understanding what people need
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Lesson 5: Understanding what people need
In summary
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GovTech Catalyst is just one way the UK Government is learning about emerging technology
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Support 75 tech companies and 15 public sector bodies
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1. Speak the same language 2. Understand context 3. Practise inclusive design4. Understand constraints5. User needs
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You are a service designer.
Just do what a service designer would do
Questions?
Thanks :)
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