Self Service Troubleshooting Tools TRM TAAS Presentation

Self Service Troubleshooting Tools TRM TAAS Presentation

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

What is TAAS?

• Citrix created "Tools As A Service" to help customers self diagnose and resolve many issues without the need to for a support call.

• Data is collected and transmitted via our collection tool Scout.

• CDF Tracing, Event log collection, Product Specific logs

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

Scout

• What is Scout?

• What does it do to my server?

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

Scout - Demo

• Running Scout / Upload

• Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

• TAAS Siteᵒ Auto-analyze

ᵒ Hotfixes

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TAAS Scout– Demo

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TAAS Scout– Demo

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TAAS Scout– Demo

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TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Scout– Demo

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TAAS Site Overview – Demo

• TAAS Site – Login

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TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute

TAAS Site Overview – Demo

Links/Additional Info

TAAS

https://taas.citrix.com/AutoSupport/

https://taas.citrix.com/AutoSupport/howitworks/

Citrix Scout

http://taas.citrix.com/scout

http://support.citrix.com/article/CTX130147

Videos

Citrix Scout for XenDesktop 5.xᵒ http://www.citrix.com/tv/#videos/5584

Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668

How to Gather & Analyze data using Scout & TaaSᵒ http://www.citrix.com/tv/#videos/9268

How to Collect Diagnostic Information for XenServer (System Status Report)

http://support.citrix.com/article/CTX125372

Questions?

Work better. Live better.Work better. Live better.