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RoundITrackA:STRUCTURE&STRATEGY:CustomizeERGStrategyto
ImpactBusinessGoalsFACILITATOR:RobertLawrenceWilson/Principal/AdvanceDiversityPartnersLLCPRESENTERS:KonikaBell/Director,Diversity&Inclusion,HumanResources/TIAAKimCoovert/Director,DigitalAdver?singSalesandStrategy/SearsHoldingsJohnPerez/SeniorManager,AdvancedSourcing&Innova?on,AnimasCorpora?on,ConsumerMedicalDevices/Johnson&Johnson
KonikaBellDirector,Diversity&Inclusion,HumanResourcesTIAA
TIAAERG’s
ThevalueERGscanbringforemployeesandtheorganizaSon
Employee Engagement
Community Outreach
Organization Reputation
Talent Development
Business Impact
Business Value
Proposition
Women’sERG-Sample
EXECUTIVESPONSOR TOTAL#OFMEMBERSNATIONALLEADER(S)
Vision Advancewomenpersonallyandprofessionally.
Mission Engage,empoweranddevelopwomenatTIAAresul?ngingreaterfulfillmentfortheindividualandincreasedsuccessofthefirm.
Strategy
Engage:Increasemembership&chapters(includingAWS),100%EMT&SLTEmpower:LEANINCirclesleadbyseniorwomenleadersDevelop:LeadershipandCareerDevelopmenteventsandtrainingSupport:NewServicesInput,ServiceDays,H&WIni?a?ves,ExternalAc?vi?es
JohnSmith
JaneSmith 2,821
SampleERGAcSonPlanERGVALUEPROPOSITIONOBJECTIVES
BusinessImpact TalentDevelopment EmployeeEngagement OrganizaSonReputaSon CommunityOutreach
Embracehighimpactbusinessopportuni?es
Enhancetalentiden?fica?onandleaderdevelopmentatmul?plelevels
ofthecompany
Integratediversitydeeperthrough
theorganiza?on
BuildthebrandofTIAA
Strengthenspartnershipswithcommuni?es
ACTIONPLANS
Timing ValueProposiSonObjecSve Event/AcSviSes BusinessOutcomes Measurements
Q1 BusinessImpact • ChampionoftheTIAABrandLaunch• FeedbackontheWebsite(Feb8)
• IncreasedBrandawarenessinternallyandexternally
• Promo?onac?vity• #offocusgrouppar?cipants
Q1Q2Q1-Q4
DevelopFutureLeaders
• Personal&CareerDevelopment(Q1)• BoardPosi?onsProgram• LEANIN–Groupmentoring
• Moredevelopmentplans• Increasedtalent• Employeeengagement
• Par?cipa?oninprogram• Programfeedback&surveyresults• %ofcareerprofilescomplete
Q1-Q4
EngagementandEmployerofChoice
• NewRegionalOfficesChapters&expandtointerestedgroups(Nuveen)
• AlliesProgram(s)–Women&ERGs• SpeakersSeries:Internalandexternalspeakers-e.g.Women’sHistoryMonthSpeaker:AlpinistZoeHart2/15
• Women’sMul?-culturalSummit(Q2)• ChapterLeaderTraining(Q1:FrancesHesselbein)andSuccessionPlanning(Q3/4topreparefor2017)
• WERGgrowth• Employeeengagement• Employeeinspira?on• Moreinclusiveculture• WERGsustainability
• Numberofprograms• Par?cipa?oninprograms• Programfeedback&surveyresults• ImprovedCultureSurveyscores
Q1-Q4 BrandandEmployerofChoice
• SupportTIAAEfforts(HR,Charity,Recrui?ng,Community)
• ExternalWomen’sEvents,Community• Na?onalsurveys–e.g.WorkingMothers
• Co.ini?a?vesengagement• EnhancedTIAAbrandandrecrui?ngopportuni?es
• Par?cipa?oninprograms• Programfeedback&surveyresults• ExternalBrandexposure
Women’sERGSample
TestedthenewVoiceBiometricsystemwithIT
GenY,HispanicandWomen’sMarket
Ini?a?ves
PartneredwithCampus
Recruitment
Providedgenera?onalpercep?onsof403(b)products
ERGBusinessImpacts
ERG Business Impact
ConsultedonFinancialLiteracy
Educa?on
WorkedTotalRewardstoreviewandupdatebenefits
• TailoredProfessionalDevelopmentCurriculum
• LeanInWomen'sDevelopmentandSpeakers
• VeteranRecrui?ngPartnership“MilitaryTranslator”
• FutureStateWorkplaceArchitecture
• CrossCulturalMentoring
• LunchwithLeaders
ERGWorkplaceImpacts
D&ITIAAIncubator–FromD&ItoDNA
TheIdea TheConcept ProgramBenefits• Whenabusinessareaisfacedwithachallenge,itwillformallyengagetheD&IIncubatorteamtohelpcrea?velyandinnova?velyprovidesolu?onsforthebusinessproblem.(Example–TIAADirectischallengedtogrowitscustomerbase).
• ProjectscanbesimpleorcomplexbasedonproperapprovalfromSLT/EMT/Legal/Compliance
• Producescrea?veandinnova?vesolu?onsthatdifferen?ateTIAAandgiveitacompe??veadvantageinthemarketplace
• Fostersadiverseandinclusiveenvironment-openinganavenueforD&Itofurtherinfluenceandstrengthentheoverallorganiza?on
• ReaffirmstheabilityofERGstohelpdrivebusinessresults
• IncreasesvisibilitybetweenleadersandERGmembers
• Championsmobilitybyallowingleaderstolearnmoreabouttalentthatexistsoutsideoftheirbusinessunit
• TheD&IIncubatorisathinktankcomprisedofmembersfromvariousEmployeeResourceGroups(ERG)thatbusinessareascanleveragetocreateunexpectedandinnova?vesolu?onstotheirbusinesschallenges.
KonikaBellDirector,Diversity&Inclusion,HumanResourcesTIAA
CUSTOMIZINGERGSTRATEGYTOIMPACTBUSINESSRESULTS
§ KimCoovert§ Chair:WOMENINLEADERSHIPDEVELOPMENT(WiLD)§ Director,DigitalAdver?singSalesandStrategy
HowWeImpactBusinessResults
§ IncorporateourCulturalBeliefsintoourmee?ngs,programinganddailyinterac?on
§ MeasureimpacttothebusinessbyaligningourgoalsandaccomplishmentswithourCulture.
§ SetStrategicGoals,matchthemwithourKeyResultsandcreateappropriatemeasurements
2016MonthlyCultureThemes
BuildYourSuccessbyBuildingTrustWorkshop§ Hightrustteamsaremoreinnova?ve,engaged&successful
§ Cul?va?ngtrus?ngrela?onships=§ Morefrequentandfasterpromo?ons§ Moreresponsibility§ Higherjobsa?sfac?onthanthosewithlowtrust
§ Buildingtrustimprovespersonalandteamperformance
BuildYourSuccessbyBuildingTrustWorkshop
EmbraceFeedback
AnnualReporSng
§ Attheendofeachfiscalyear§ Logaccomplishments§ Setgoals
§ Tieallac?vi?estobusinessimpact§ ADDVALUE§ EmphasizethebenefitsofyourARG
Roadmap to Success-Mentoring
Mentoring• NewMentoringCommibeeChair-StaceyCrabtree
• Matched20MenteeswithMentors!• HostedaMentoringInformaSonSessionforapproximately20abendees
• HostedaMentor/Menteepanelwith30abendeeswhichreceivedravereviews
• QuarterlypresenceintheWiLDNewsleber
Mentoring• Officiallylaunchthenewyear-roundMentoringProgram
• Host2MentorLearningevents• Helpcross-promoteMentoringinalltheARG’s• RecruitmoreMentors&Mentees• ConSnuewithquarterlypresenceintheWiLDNewsleber
Scorecard
§ Opportunitytoshowvaluetoandimpactonthebusiness
§ Summarizesemployeedevelopmentac?vi?es§ Tally’sengagementsta?s?cs§ Highlightsbusinessfocusareas§ Includesnumericmetricstoshowpar?cipa?on
2015 Scorecard
§ Leveragesponsors§ Helpsolvebusinessproblems§ Par?cipateinshopperresearch§ Seekopportuni?estotalkabouthottopics§ Createenrichingprogramming§ BeCultureAdvocates
TipsforIdenSfyingBusinessValue
§ Kim.Coovert@searshc.com§ (847)286-4476
CUSTOMIZINGERGSTRATEGYTOIMPACTBUSINESSRESULTS
JOHNSON&JOHNSONVETERANSLEADERSHIPCOUNCILEMPLOYEERESOURCEGROUPJohnPerezSeniorManager,AdvancedSourcing&InnovaSon,AnimasCorporaSon,ConsumerMedicalDevicesJohnson&Johnson
Focusareasfortoday’spresentaSon:§ BriefJohnson&JohnsonCompanyOverview
§ VeteransLeadershipCouncil(VLC)AnexamplefromoneofJohnson&Johnson’s11employeeresourcegroups.§ Structure§ Goals
§ KeyLessonsLearned
Our Company
ConsumerMedicalDevices Pharmaceu?cal
Johnson & Johnson Family of Companies Three segments, numerous therapeutic areas, over 100,000 employees, products touch over 1 billion patients and consumers each day…
OurCredo• Createdin1943
• Commonsetofvaluesunifyingdiversebusinesses
• Drivesdeepcommitmenttoethicalprinciples
• …isthecornerstoneoftheCompany’sbeliefs,keepingusfocusedonfulfillingresponsibili?estoourCustomers,Employees,CommuniSes,andStockholders.
OurVLCStructure• 24chapters,in10states,over
1,400members
• 10-personna?onalleadershipteam
• Execu?vesponsorship
OurVLCMission&Goals:Structured&CascadedCaring For Our Heroes
Our People Our Community Our Marketplace Building a strong veteran network to attract, retain and develop veteran
talent.
Leading and supporting efforts to make our veteran and family
communities safer, healthier and stronger.
Aligning our J&J Corporate & Brand objectives with good works to support
veterans and their families.
• Fostercamaraderie• Avract,developandretainveterantalent• Supportprofessionaldevelopment
• Leadanddevelopcommunitypartnerships• Leadoncampusveteranac?vi?es • SupportJ&Jbrandpartnerships
• TalentDevelopment
• RecruiSng
• RecogniSon&Onboarding
• CommunicaSons
• SupportKeyPartnerAcSviSes
• SpecialProjects
• SupportVeteranMarketIniSaSves:
• SupportJ&JSupplierDiversityProgram
Framework:
FrameworkVision:
SpecificGoals(parSallyredacted):
SpecificAnnualObjecSves(parSallyredacted):
Theme:
KeyLessons§ Anyguidingframeworkisbeberthannoframework.
§ Explana?on:Developsomestructuredplan.Itisthe“planningnottheplan”thatmavers;nothingisperfect.Periodicallyrefreshinalignmentwithyourorganiza?on’splanningcycle.
§ Cleargoals,structure&accountabilityinspiresinvolvement.§ Explana?on:Thereisapercep?onthat“top-down”ac?vi?eswilldissuadeengagement.YoucanhaveBOTHground-up
engagementandinspira?onandtop-downgoalfinaliza?onandframeworksexng.Organiza?onleadersshouldbeheldaccountable–ataminimumforthemthisisn’tjust“extravolunteering”.
§ SomeSmesanemployeeresourcegroupcandriveand/orsupportcriScal“specialprojects”thatonlyrequireasmall,focusedteam.§ Example:Advising&advoca?ngforinternalpolicyadjustments;Advisingonexternalcollabora?ons.
§ CascadeyourgoalsandobjecSvesfromyourparentorganizaSontoyoursubsidiarychapters.§ Explana?on:Peoplewanttofeelinspired,connectedandpartofsomethingbigger.Geta“cri?calmass”behindini?a?ves–
becomesmoreefficientatscale.
§ Focusonwhatyouaregoodat.What’syourcompeSSveadvantage?§ Example:Agroupoftrainedphysicianswouldbebevertovolunteerasphysiciansthantopackcarepackages.
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