Robots at My Rental Counter · 2014. 4. 11. · Automation Timeline • 1876 Telephone • 1908...

Robots at My Rental Counter

Lori Tennant

Director of Strategic Alliances - TSD

&

Michael Pimentel

Strategic Account Manager - TSD

Robots at My Rental Counter

In The Beginning…

Past

Present

Future

“My advice. Stay away from Mike

Pimentel.”

Automation Timeline

• 1876 Telephone

• 1908 Model T

• 1943 First Computer Age

• 1974 UPC bar codes

• 1984 Cell phone by Motorola

• 1992 World Wide Web

Technology – Past & Future

Current Trends:

• Mobility

• RFID Technology

• Pre-Paid Reservations

Mobile Technology

Current Trends

Remember These?

Mobile Technology – Critical Mass

Electronic Signature Capture

Innovative Uses for QR Codes

Branding

Cross Marketing

Upsell

Express Return

Streamline the Auto Rental Return

• Record Damage

• Document Insurance Information

Damage Diagram

Vehicle Inventory Control

• Precision Updates

• Fleet Maintenance

• Accurate Control

Source: Auto Rental News.com

Innovative Uses for QR Codes

Branding

Cross Marketing

Upsell

Express Return

• Fast, secure, paperless rental agreements

• Faster customer service / Reduce Congestion

• Better control of fleet inventory

• Process credit cards directly from the mobile device

Mobile Technology Impact

• Would this create a competitive advantage for my business?

• What would its impact be?

• What would it cost NOT to do this?

Thought Starters

Q & A

Radio Frequency Identification for Rental Car Companies

Radio Frequency ID

What is RFID?

• RFID records complete zone passage information for each vehicle including date / time, zone name, and travel direction.

• RFID tracks vehicle movement during rental operation off hours for enhanced security.

Radio Free Identification (RFID) Tags

• Tags are flat, about 4 inches long and adhere to the rearview mirror

• The association is with VIN

• Car chip allows you to: – Instantly recognize your

customers

– Improve Customer Service

– Reduce wait times

– Increase retention

Welcome Your Guests Personally The Experience of the Renter

WOW Factor Displays Rental Agent/Info Instantly Projected

Rental Agreement Number

Rental Car Agent

Rental Return

Ideal Rental Co.

Process Flow Rental Car Floor Plan - RFID Tracking

Rental Car Counter

Parking Lot

Tight TSD Integration RMS Integrated with RFID Tracking

Loaner Concierge …..

Game changing guest recognition technology to…

• Automatically recognize every returning renter with RFID enabled vehicles

• Seamless ‘push’ of arrival for rapid contract close

• Reduce customer delivery time by 50% or more within two (2) weeks of going live

• Rental return messaging to Rental Agent/Desk

Rental Car System - RFID Tracking

• Would this create a competitive advantage for my business?

• What would be its impact?

• What would it cost NOT to do this?

Thought Starters

Q & A

Pre-Paid Reservations

Remember These?

Prepaid Reservations

Pre-Paid

Real World Prepaid Reservations Stats

Vendor

Prepaid Count

(est month) No-Show%

(Overall) No-Show %

(Prepaid) Company

X 12,352 24% 3%

Company Y

13,133 21% 4%

Company Z

5,784 29% 6%

Pre-Paid Reservations

• Why do it?

• Improve utilization

• Web site reservations

• Improve cash flow

• Renters will accept this option for a better rate

• Less likely to cancel

• Would this create a competitive advantage for my business?

• What would be its impact?

• What would it cost NOT to do this?

Thought Starters

State of the Art Automation IDEAL CAR RENTAL

Cost Analysis

• So…there is certainly a cost to all of this

• But what is the cost to NOT participate and sit on the sidelines?

Q & A

Thank you!

Mike Pimentel

mpimentel@tsdweb.com

978 794 1400

Extension 8620