Rob McElroy, P.E. General Manager

Rob McElroy, P.E.General Manager

The Importance of Delivering WOW Service to a

(HINT: It’s a very smart bet!)

Captive Audience

We Do Have

Competition!

Communica

te Value

We cannot define

value on OUR terms!

Focus On The Customer

The Smart Bet Is On Great Customer Service!

Smart Bet No.1Smile

$4.5MM

Smiles are

Cheap!

Smart Bet No. 2A Great First Impression

Dress For Success

Smart Bet No.3Smart Phone Use

Hello Grandmother.

This is Jane.

QUESTION: Do YOU feel important right now?

Smart Phone

Use

Smart Bet No.4

Remember How Important They Are

Customer Appreciation Car Washes

Smart Bet No.5

Help Your Customer Succeed

New Customer

Bags

Smart Bet No.6Talk To Them…Often

• The Current Situation“Here’s what happened.”

• The Next Step“Here’s what you’re going to

see.”• How To Find Out More

“Here’s my card. Please call me!”

Keep Your Customer In The Loop

Smart Bet No. 7Walk The Talk

Walk the Talk

Customers don’t make up stories about you…

Focus On The Customer

Rob McElroy, P.E.General Manager

www.daphneutilities.com

It’s Time To Win!It’s Time to Deliver WOW Now!!