RETHINKING, REDESIGNING, REPOSITIONING THE DELIVERY OF CARE Lynn Stevenson, Associate DM 15 th...

RETHINKING, REDESIGNING, REPOSITIONING THE DELIVERY OF CARE

Lynn Stevenson, Associate DM 15th Annual Health Care Summit

Kelowna BCJune 22, 2015

Government/System HA Physician PatientPatient-CentredSustainableMeets targetsAddresses the needs of citizens

Patient-CentredWithin budget Running at capacity – NOT over-capacityEffective SafeLow staff turnaround, injury, sick leave

Patient-CentredAddresses Patient’s issuePatient does not returnRun appointments on timeSee patients every 10 mins.

Patient-CentredAccessibleConvenientResponsiveTimelyEffective SafeSimple

What this is depends on your perspective…

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The health system is built around hospitals and providers

Changes are incremental rather than fundamental

We think we know what works for patients/families

Fundamental changes in health care have been driven from the outside

Standardization vs individualization

The Case for Change

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The vision for an integrated patient-centred system of care

• Puts patients at the forefront of their health and care

• Fosters control over their own choices

• Helps them make [informed] decisions

• Supports a partnership between individuals, families, and health care services providers

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1. Challenge our current paradigms, give up control

To build an integrated, patient-centred system of care, we need to:

3. Commit to taking risks and learning along the way.

2. Identify, prioritize and engage in action at all levels to support population and patient-centred services and care.

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Who is the “patient” in patient-centred care?

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If you have met one patient you have met one patient. Modern patients don’t

assume that health care providers have all of the answers.

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