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Retail 11.11.11 Lær af de store
Mikkel Jensen
www.stibosystems.com
2 © 2011 Stibo Systems
Online udfordringen
• Retail handler om at flytte produkter
• Etail handler om at flytte information
3 © 2011 Stibo Systems
Cross-channel Retail stiller krav til informationsarkitekturen
Shopping Ordering Collecting
Retail In Store In Store In Store
Online In Store In Store
Online Online In Store
In Store Online Delivery
In Store Online In Store
eCommerce Online Online Delivery
4 © 2011 Stibo Systems
Erfaring
5 © 2011 Stibo Systems
Tre Små Cases
6 © 2011 Stibo Systems
Storskala ehandel
7 © 2011 Stibo Systems
International ehandel
8 © 2011 Stibo Systems
Oplevelsesbaseret ehandel
9 © 2011 Stibo Systems
Criticality of Data Data that you provide is being USED within the systems that run key merchandising and supply chain operations Complete and accurate data is critical as The Home Depot uses EXACTLY what you provide Inaccuracies will impact our ability to efficiently deliver YOUR product to OUR stores
The Home Depot June 2010
10 © 2011 Stibo Systems
3 spørgsmål omkring modenhed
• Tilbyder vi vores kunder at handle online eller blot at bestille online?
• Har vi succes med cross-selling og er vores attachment-rate på niveau med konkurrenterne?
• Tilbyder vi vores kunder at vandre uhindret mellem vores salgskanaler?
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