Resume - Stephen Simpson

Stephen Simpson 14720 Central Ave Apt D219

Oak Forest, IL 60452

E-mail: ssimpson@techss.me ∙ Phone: (708) 336-3440

Help Desk Technician

Work Experience

Springfield Service Corporation, Tinley Park, IL · December 2008 to Present ∙ Help Desk Technician

Deployed multiple, secured wireless access points in remote offices while leveraging VPN technologies

Configured Cisco Catalyst 3560 for use in production environment while ensuring a secure and efficient

configuration

Created DOS batch files and Linux scripts to automate system tasks

Installed and configured asset management system to assist in financial and technological inventory

management

Managed and configured Intranet users and permissions as well as creating and managing content for

multiple departments and groups

Completed an average of 40 help desk tickets per week within 90% completed in 24 hours

Received an average of 15 help desk calls per week using remote assistance tools to troubleshoot and

solve remote user issues

Performed technical support for Windows, Mac and Linux operating systems for all on-site and remote

employees, clients and executives

Assisted in creating, modifying and removing users and features from the Avaya telephony system and

voicemail system

Installed, maintained and fixed Avaya digital and IP phones for new and current users

Developed IT documentation for archival and compliance purposes

Assisted in the development of Windows 7 procedures for integration into the infrastructure

Assisted in the organization and maintenance of Active Directory Users and Computers

Certifications

Cisco Certified Network Associate — June 2011

Education

July 2007 – February 2010

DeVry University, Tinley Park, IL — Bachelor of Science in Network and Communications Management

GPA: 3.65/4.00

August 2006 – May 2007

Danville Area Community College, Danville, IL — Windows Operating Systems

GPA: 4.00/4.00

Technical Skills

Software: Cisco IOS, Aruba Mobility Controller, Microsoft Office, HTML, Macintosh Operating System,

Windows Server 2003, Linux, DOS Batch File Creation, Linux Shell Script Creation, Avaya Phone

System Configuration

Hardware: Cisco Catalyst Switches, HP Switches, Cisco Routers, Aruba Wireless Access Point, HP Wireless

Access Point, PC Hardware Configuration, PC Repair, Network Device Placement, Wireless Access

Point Placement