RESPECTING CLIENT & STAFF DIVERSITY. Culture is: Provides rules for dealing with universal...

RESPECTING CLIENT&

STAFF DIVERSITY

ROLE OF CULTURE

Culture is: Provides rules for dealing with universal events. Provides strength & stability Continual change Learned & then shared

Lifestyle Language Tradition Rules Values Passed on

SUBCULTURES

Those groups that an individual may belong to within a culture Age-related Workskills Economics Politics Gender Religion

BELIEF SYSTEM

1. Beliefs that guide your behavior2. Beliefs that guide your communication

COMPONENTS OF A BELIEF SYSTEM

A. Cultural values Age Gender Family Religion/Spirituality Race

They support the belief and behaviors within each culture

B. Behavior/PracticesThey are guided by beliefs and passed on to encourage similar

behavior

C. Communication Patterns Each culture has verbal/nonverbal speech Tone, speed, volume, body language

D. Methods of perceiving, judging, organizing lifeChoices are made day-to-day based on values and beliefs

IDENTIFY YOUR SYSTEM

What is your belief system? Your religion Your politics Your ethics Your work Your ethnicity

SMALL GROUPS

What are your cultural values? What guides your behavior? How does your cultural effect your communication

style? What is your belief system?

Religion Politics Health Work

What are your similarities & differences?

EXTRINSIC FACTORS

Birth country Culture shock Degree of acculturation Merging cultures affected by:

Time in U.S. Use of English Rural/urban Occupation Education Experiences Socio-economics

A Class Divided

FREE-WRITING

What did you learn? What scene or scenes do you think you'll still

remember a month from now and why those scenes?

Did any part of the film surprise you? Do you think someone of a different race, ethnicity, or religion would also find it surprising?

SMALL GROUPS

What do you feel about "real life" connects with the experiment?

What have you seen or felt that is similar to what you saw in the film?

How might what you saw change the way you treat people?

How is the blue eyes/brown eyes exercise related to the Sioux prayer, "Help me not judge a person until I have walked in his shoes"?

“Culture provides the lens through which we view the world; the logic by which we order it; the grammar by which it makes sense.”

-Kevin Avruch & Peter Black

Anthropologists

CULTURAL VALUES

NATIVE AMERICAN MAINSTREAM AMERICAN

Family Bonding Individualism

Sharing with Others Accumulating for Self

Present Oriented Future Oriented

Extended Family Nuclear Family

Cooperation Competition

Acceptance of Nature Mastery of Nature

AFRICAN AMERICAN MAINSTREAM AMERICAN

Family Bonding Individualism

Matrifocal Patrifocal

Presented Oriented Future Oriented

Spiritual Orientation Personal Mastery

HISPANIC MAINSTREAM AMERICAN

Group Emphasis Individualism

Extended Family Nuclear/Blended Family

Person-to-Person Person-to-Object

Acceptance/Resignation Aggression/Assertion

Fatalistic Master of one’s own fate

Presented Oriented Future Oriented

ASIAN MAINSTREAM AMERICAN

Group Orientation Independence/Individualism

Submission to Authority Resistance to Authority

Extended Family Nuclear/Blended Family

Tradition Innovation

Respect for Elders Emphasis on Youth

Respect for Past Future Oriented

Conformity Competition

SMALL GROUPS

Culture is a way of life shared by a group of people. Many attitudes you bring to the workplace are shaped by your culture. To understand the extent of your culture’s influence on you, think about your parents’ values.

  Have you adopted them? Were the boys in your family taught typical male roles and the

girls taught typical female roles? Did socialization influence your career choice? What do you identify with the most in your culture? What do you consider are the strengths and weakness of your

culture? Did your parents value blending into a dominant culture or did

they prefer to maintain a strong cultural identity?

BELIEF SYSTEM - GENDER

1. Male to Female communication styles2. Form of address appropriate to work setting3. Workplace environment4. Ethnicity & cultural values – gender

FEMALES CARING FOR MALES

BELIEF SYSTEM - AGE

World War II – Men who value dignity at work. Have strong work ethic & drive to reach the top. Respect for leadership.

Baby Boomers – Favor team approach, though driven to be the star of the team. “Me Generation” – strong emphasis on personal development. Impressed with authority, friendly relationships with their bosses.

Generation X – Grew up in single-parent household, “latch-key kids”, value independence in work place. Saw parents with high level of stress – emphasis on life outside of work. Not intimidated by authority, value diversity & personal expression.

Millennial Generation – Internet Age. World is global & interconnected. Attitudes of hard work & innovation – World War II generation.

PERSONAL RESPONSIBILITY – HEALTHCARE WORKER

1. Cultural Stereotyping Assumption May be negative

2. Cultural Prejudices Bias toward own culture Cultural blind spot

3. Cultural interaction with team members Conversation Thoughts Feelings Physical interaction

WORKPLACE EXPECTATIONS

Respect Communicate

Verbal/non-verbal Written Clarify for understanding Repeat as needed Validate Gender appropriate Age appropriate

PROBLEM SOLVE

1. Identify2. Gather information3. Create solutions4. Select/act on solutions5. Evaluate/revise