REMOTE WORK GUIDES AND RESOURCES · • Personal devices will have access to a limited set of...

REMOTE WORK GUIDES AND RESOURCES

OFFICE OF THE CHIEF TECHNOLOGY OFFICER

OCTO

The Office of the Chief Technology’s mission is to empower DC government through technology by providing valued services, advising agencies, and collaboratively governing IT. The purpose of this document is to support employees and teams in the District successfully and securely work remotely.

Please use the DC Government Remote Work site, available at remote.dc.gov, to securely connect to the DC Government network.

P U R P O S E

S U P P O R T

R E S O U R C E S I N T H I S G U I D E

1. Virtual Private Network FAQ

2. Getting Ready to Work Remotely• Call Forward Guide

3. Meeting Solutions• WebEx Set Up Instructions• Teams Conference Calling Quick Guide

4. Supporting Documents• List of Agency CIO/IT Leads• Office 365 Quick Guides• Anit-Virus Resources• Agency Telecom Coordinator List

March 19, 2020

If you need help, please contact your Agency CIO/IT Lead.

OCTOhelps, our Technology Support Services team, provides 24x7x365 support for OCTO-supported applications and hardware across the District, even when you work remote. OCTOhelps (202) 671-1566

VIRTUAL PRIVATE NETWORK (VPN)

FREQUENTLY ASKEDQUESTIONS

WHAT IS A VIRTUAL PRIVATE NETWORK (VPN)?A VPN, or Virtual Private Network, is a secure way for District workforce to connect to enterprise applications over the Internet from home or any other remote location ensuring the highest security for our users and the data residing on the network

The District’s Enterprise Remote Access VPN is an encrypted secure tunnel that provides a way to remotely connect your Government issued laptops to the District’s network over the Internet. It uses an encrypted tunnel to protect your District’s data as it traverses the Internet.

How do I submit a request for VPN access?

Contact your Agency CIO, IT lead or the Agency Telecom Coordinator (ATC) to request VPN access. The list of ATC’s is also provided in the back of this document.

How do I install the VPN Client?

The VPN client software has been pushed and pre-installed on all OCTO managed laptops. If the VPN client software is not installed when you attempt to connect to vpn.cdc.gov , you will be prompted to install the software which requires administrative privileges. For immediate installation of VPN contact your agency IT team.

What resources will I be able to access while connected to Desktop VPN?

While connected to VPN you will be able to access all enterprise services that you normally access from your work computer. (Ex. PASS, PeopleSoft, SOAR, BlueZone, fileshares)

In addition to the enterprise applications, your Agency IT lead determines what resources should be available when connected to VPN based on the application sensitivity and regulatory requirements.

Can I use VPN from my personal home computer?The District discourages use of personal computers to connect to VPN.If you need to work remotely and need access to basic internal resources like PASS, Peoplesoft you can access them using remote work site remote.dc.gov

How long can I stay connected to VPN?

You can stay connected for 8 hours at a time and will require to reauthenticate. There will be a 2-hour inactivity timer that will disconnect you from the VPN.

Why can I not get to all of my fileshares?There might be a security or a regulatory requirement preventing general access to the fileshare If you are unable to access a given file share, please contact your agency IT.

Who should I contact if I need help or have a question regarding VPN?

For technical support with VPN, please contact OCTOHelps using the information provided below.

Submit a ticket: OCTOHelps Service DeskEmail: vpnhelpdesk@dc.govPhone: 202-671-1566

GETTING READY TO WORK REMOTELY

REMOTE WORK GUIDANCE

• Pease test your ability to access the DC Government network remotely using your work or personal device (based on your agency guidance) and report any issues to your agency IT lead.

• Please continue working safely online, especially remotely. Check out ready.dc.gov/cyber for further information.

• The same acceptable use policy applies when connected to the DC Government network from home, when creating, accessing and saving DC Government data from home – whether you are using your work or personal device.

Prior to Going Remote

• Network access and technical support for employees using personal devices without using the VPN Service will be limited if available at all.

Personal Device Guidance

• Technical issues with personal devices will not be supported by OCTOhelps Helpdesk.

• You are responsible for your personal devices up-to-date antivirus software (for Windows | for Mac) be installed to enable the VPN. The lists of approved antivirus software is also available in the supporting documents section.

• Personal devices will have access to a limited set of District applications and systems.

• Access to sensitive data from personal devices is restricted.

You must have an up-to-date anti-virus in order to connect to the Desktop VPN and Client VPN. Reach out to your Agency CIO/IT Lead for assistance updating your antivirus on your DC Government owned device.

If you do not have a VPN account, please contact your Agency CIO/IT Lead.

CALL FORWARDING

Avaya – All Phone Types• To activate call forwarding from your Avaya desk

phone:• Dial *22 followed by 9 and the 10-digit phone

number of the destination. You will hear a confirmation tone.

• To deactivate call forwarding from your Avaya desk phone:

• Dial #22. You will hear a confirmation tone.

Cisco 7000 Series IP Phones – Forward All• Press Forward All.• Dial 9 and the 10-digit phone number of the

destination. The phone display updates to show that the call is forwarded.

• To cancel call forwarding, press Forward Off.

Cisco 8000 Series IP Phones – Forward All Calls• Press the CFwdAll soft key. You will hear a

confirmation beep.• Dial 9 and the 10-digit phone number of the

destination. The phone display updates updated to show that the call is forwarded.

• Press the pound key (#) or the EndCall soft key.• To cancel call forwarding, press the CFwdAll soft

key.

Never miss a call when you are working remote.

If you did not have a chance to forward your phone before beginning remote work, please reach out to your Agency CIO/IT lead. If you don't have an Agency CIO/IT lead call OCTOhelps at 202-671-1566.

MEETINGSOLUTIONS

Consider Video:Video makes all the difference to working together on a project and maintaining that face-to-face feeling. Sharing ideas can still happen in an instant, and meeting with external stakeholders happens with the click of a button

Record:Record meetings for people who can't attend or for those who want to refer-back to what was discussed. Your recordings can either be saved to the cloud or your computer as a local recording

Transcripts:You can choose to transcribe automatically the audio of all Cisco Webex and Teams meetings and events sessions that you record. The transcript displays when you play the recording. You can search for text in the transcript and verify what was said when.

TIPS FOR MEETING REMOTE

Virtual Meeting Best Practices:

• Let people know in advance when setting up an online meeting so everyone allots the appropriate amount of time to log-in to the screen-sharing system and become familiar with its functionality.

• When possible use the VOIP, or call-through-computer option to alleviate service carrier capacity limitations.

• Schedule virtual screen-sharing practice sessions for novice users 15 minutes prior to a scheduled call.

• Monitor the group chat during the virtual meeting.

• Remember to dial-in remote teammates when meeting face-to-face with other attendees.

• Use the phone mute button to eliminate disrupting background noise.

OCTO supports Cisco WebEx and Microsoft Teams Meeting tools. The following instructions will teach you how to schedule meetings, as well as sign up for a conference line if needed.

WEBEX QUICK GUIDE

Getting a Webex account1. Contact your Agency Telecommunications Coordinator (ATC) and request the Web Conferencing

(Webex) service. If you do not know who your ATC is refer to the ATC list in this document or contact the OCTO Telecom Governance team at 202-727-8566.

2. Once your request is processed, you will receive an email with instructions to set up your account.

Signing into Cisco Webex and Setting Your Profile PIN1. Open a web browser and enter https://dcnet.webex.com/2. On the Cisco Webex Welcome page, select Sign In.3. Enter your username and password, and then select Log In.4. When prompted to set your Profile PIN for your Cisco Unified MeetingPlace Audio Conferencing

account:5. In the New Profile PIN field, enter a numeric PIN.6. In the Confirm Profile PIN, re-enter the numeric PIN.7. Select Submit.

Schedule an Instant Meeting1. Sign into your Cisco Webex Meeting Center.2. Select the Meetings tab. On the navigation bar select Host a Meeting > Schedule a Meeting.3. Enter a meeting topic and add your meeting invitees.4. Select Start Meeting.

Schedule a Future Meeting1. Sign into your Cisco Webex Meeting Center.2. Select the Meetings tab. On the navigation bar select Host a Meeting > Schedule a Meeting.3. Enter a meeting topic, date, and time, and add your meeting invitees.4. Select Schedule Meeting.

Join a Webex Meeting from an Email Invitation1. From your email application, open the meeting invitation.2. Select the Meeting URL link to join the meeting.3. FOR MEETING HOST ONLY: If prompted, sign in with your profile information. If you are the meeting

host, your meeting will start after you sign in.4. If required, enter the meeting password and click Join.5. Once you are placed in the web meeting room, you can join the audio by:6. Requesting the system call you at the number specified in the Audio Conference window. Then

answer your phone and follow the audible prompts, or7. Dialing the call-in number on the Meeting Info tab and following the audible prompts.

For troubleshooting assistance, contact the DC-Net HelpDesk at 202-715-3733.

All new Webex user accounts will be free for the duration the COVID-19 response.

For additional information about using Webex Meetings: ebooks.cisco.com

Schedule a meeting in Teams

There are several ways to schedule a meeting in Teams:

1. If you want to have a meeting with people you are in a chat with: Select the add meeting icon below the box where you type a new message to book a meeting:

2. Go to Calendar on the left side of the app and select New meeting in the top right corner.

3. Or by selecting a range of time in your calendar. The scheduling form will pop open.

The scheduling form is where you'll give your meeting a title, invite people, and add meeting details.

TEAMS MEETING INSTRUCTIONS

Use the Scheduling Assistant to find a time that works for everyone.

Once you're done filling out the details, select Save. This will close the scheduling form and send an invite to everyone's Outlook inbox.

TEAMS MEETING INSTRUCTIONS

Make it a channel meeting

1. Select New meeting.2. Type the name of one or more channels where it says Add

channel (under the time and date fields).

Channels can't be edited or added once the invite is sent. You'll need to send a new invite with the updated channels.

Note: When you have a meeting in a channel, everyone in the team will be able to see it and join it in that channel.

Once you've added the people you want, select Scheduling Assistant to find the best time.

How to Invite people outside your organization

Teams lets you invite people outside your organization, including those who don't have a Teams license. You'll need their full email address to invite them.

1. Go to where it says Add required attendees. If anyone is an optional attendee, select Optional instead.

2. Type the person's full email address (ex: Joe@example.com).3. Select Invite. They'll receive an email with a link to the meeting.

ABOUT TEAMS CONFERENCE CALLING

What is Microsoft Teams Conference Calling?

Everyone is familiar with conference calling. Calls are easy to schedule instantly and do not require any advanced technology. Here are some major advantages of using Microsoft Teams Conference Calling:

1. Easy Integration - The Teams Meeting add-in is automatically installed for users who have Microsoft Teams and Microsoft Office (Windows, Mac, OWA, and Outlook mobile).

2. Connection quality. Audio calls can travel over slow, erratic lines without any noticeable drop in quality. Video conferencing requires that you have a high-speed, reliable connection and is difficult to manage without a high-speed connection. It can be very unnatural to try to talk people while the conversation is lagging.

3. People may be out in the field unable to access a video device – With audio conference call it can be taken anywhere, even when traveling. While video conferencing means that someone needs to stay in a single place.

4. Technical difficulties could prevent connecting to the right platform - An audio conference can be joined on virtually any phone and with any technological platform.

5. Ability to join the audio portion of a meeting by phone - In Microsoft Teams, the Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible. Users get the audio portion of the meeting through their cell phone or land line and the content portion of the meeting—such when another meeting participant shares their screen or plays a video—through their computer.

Do you need a conference call line?

As part of OCTO’s COVID-19 response, OCTO is pleased to offer Office 365 Microsoft Teams Conference Calling until June 1st, 2020.

Agencies that would like to use Microsoft Teams Conference Calling past June 1st, 2020, will need to purchase the required licenses.

TEAMS CONFERENCE CALLING QUICK GUIDE

–

You now have Audio Conferencing for Microsoft Teams or Skype for Business Online – Here is your dial-in information and PIN

1. Fill out the form below for users within your agency that require the Microsoft Teams Conference Calling feature while teleworking.

Teams Audio Conferencing Enablement Form

2. Once the form is completed with their email address, OCTO Citywide Messaging group will license them within one hour and they will receive the following email with your new conference number:

3. Download the Teams desktop app from https://teams.microsoft.com/ or use the Teams Web App.

4. Login using the same credentials for Office 365 mailbox.

SUPPORTING DOCUMNETS

AGENCY CIO/IT LEADSIf you do not see your Agency or Department listed, please call OCTOhelps at 202-671-1566:

AGENCY/ DEPARTMENT BY CLUSTER CIO NAME CHIEF INFORMATION OFFICER (CIO) EMAIL

DC Commission on the Arts and Humanities Patrick Realiza patrick.realiza@dc.gov

Department of Small and Local Business Development Marcia Harris Marcia.harris@dc.gov

OPERATIONS AND INFRASTRUCTURE

District Department of Transportation John Thomas john.pthomas@dc.gov

Department of Public Works Terrence Goines terrencec.goines@dc.gov

Department of For Hire Vehicles Eric Fidler eric.fidler@dc.gov

District Department of Energy and Environment Brian Robinson brian.richardson@dc.gov

Department of Motor Vehicles Amit Vora amit.vora@dc.gov

Department of Insurance, Securities, and Banking Shankar Vaidyanathan shankar.vaidyanathan@dc.gov

EDUCATION

DC Public Schools Cyrus Verrani cyrus.verrani@k12.dc.gov

Office of the State Superintendent of Education Don Davis don.davis@dc.gov

Department of Parks and Recreation Andrew Acquardo andrew.acquadro@dc.gov

Department of Employment Services Tom Fontenot thomas.fontenot@dc.gov

HEALTH AND HUMAN SERVICES

Department of Health Andersen Andrews andersen.andrews@dc.gov

Department of Aging and Community Living Yolanda Lyles yolanda.lyles@dc.gov

Department of Human Services Madan Mohan madan.mohan@dc.gov

Child & Family Services Agency Marina Havan marina.havan@dc.gov

Department on Disability Services Srinivas Bheem srinivas.bheem@dc.gov

Department of Behavioral Health Steward Beckham steward.beckham@dc.gov

Department of Health Care Finance Fredalyn Bardaje fredalyn.bardaje@dc.gov

INTERNAL SERVICES

Department of General Services Paula Tatum paula.tatum@dc.gov

Office of Contracting and Procurement Donald Lovett donald.lovett@dc.gov

Department of Human Resources Jamaal Holland jamaal.holland@dc.gov

AGENCY CIO/IT LEADS, cont’

AGENCY/ DEPARTMENT BY CLUSTER CIO NAME CHIEF INFORMATION OFFICER (CIO) EMAIL

PUBLIC SAFETY

Metropolitan Police Department David Clow david.clow@dc.gov

Fire and Emergency Medical Services Department Melanie Baisley melanie.baisley@dc.gov

Homeland Security and Emergency Management Agency Jerica Shackelford jerica.shackelford@dc.gov

Department of Corrections Baron Hsu baron.hsu@dc.gov

Department of Forensic Sciences Tracy Walraven tracy.walraven@dc.gov

Office of Unified Communications Teddy Kavaleri teddy.kavaleri@dc.gov

Office of the Chief Medical Examiner Michael Coleman michaela.coleman@dc.gov

Office of Victim Service and Justice Grants Imran Chaudhry michelle.garcia@dc.gov

Office of Human Rights Josephine Ansah-Brew josephine.ansahbrew@dc.gov

Department of Youth Rehabilitation Services Aki Damme aki.damme@dc.gov

INDEPENDENT

Office of the Inspector General Towanda Mitchell towanda.mitchell@dc.gov

Office of the Attorney General Chris Tonjes chris.tonjes@dc.gov

Office of the Chief Financial Officer Alok Chadda alok.chadda@dc.gov

Office of the ANCs Simon Gottlieb gottlieb.simon@dc.gov

DC Council Chris Warren cwarren@dccouncil.us

Alcoholic Beverage Regulation Administration Simone Andrews simone.andrews2@dc.gov

DC Public Library Lami Aromire lami.aromire@dc.gov

Office of the Tenant Advocate Tamela Tolton tamela.tolton@dc.gov

DC Retirement Board Peter Dewar peter.dewar@dc.gov

Health Benefit Exchange Authority Jason Sparks jason.sparks@dc.gov

Office of Administrative Hearings Rodney Colbert rodney.colbert@dc.gov

Office of Employee Appeals Gabrielle Smith-Barrow gabrielle.smith-barrow@dc.gov

Office of Zoning Ndifon Abung ndifon.abung@dc.gov

Real Property Tax Appeals Commission Donald Freeman donald.freeman@dc.gov

State Board of Education John-Paul Hayworth john-paul.hayworth@dc.gov

Public Service Commission Paul Martinez pmartinez@psc.dc.gov

If you do not see your Agency or Department listed, please call OCTOhelps at 202-671-1566:

HOW TO UPDATE MCAFEE ON YOUR WORK DEVICE

1. Select Update Now in the top right hand corner.2. When all packages are downloaded and applied the menu will state the update is

complete and give you the option to select Close.3. Reboot your device.

Some updates may require a system reboot to finish applying all necessary changes to McAfee.

On machines that have not had McAfee updated or used VPN for an extended period or has been recently re-installed it may take more than one successive reboot to comply with network security standards.

There are numerous issues that can hamper a customer’s VPN connectivity.Here are a few simple troubleshooting steps you should try:

To run a basic update to McAfee, Right click the McAfee icon in the system tray and select McAfee Endpoint Security.

Another tip to try is updating McAfee is performing a scan.

WINDOWS ANTI-VIRUS District Government supports the following anti-virus software for Windows devices. The status of your antivirus software is typically displayed in Windows Security Center.

1. Open Security Center by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Security Center.

2. Click Malware protection. Make sure you have one of the following anti-virus softwares listed below. If you do not have anti-virus program on your device then you will not be able to access the Remote Work Portal. You are responsible for installing and maintaing an anti-virus on your personal device. Avast avast.com/en-us

Avast Business Security (10.x, 12.x, 17.x, 18.x, 19.x, 6.x, 7.x) avast! Endpoint Protection (8.x) (Plus, Suite, Suite Plus) avast! File Server Security (7.x) avast! Free Antivirus (10.x, 11.x, 12.x, 17.x, 18.x, 19.x, 2014.x, 2015.x) avast! Internet Security (7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 17.x, 18.x, 19.x) avast! Premier (12.x, 17.x) avast! Pro Antivirus (4.x, 7.x, 8.x, 9.x, 10.x) AVG avg.com AVG Anti-Spyware (7.x) AVG Internet Security (16.x) AVG AntiVirus (7.x, 8.x, 9.x,10.x, 15.x, 16.x, 18.x, 19.x, 2013.x, 2014.x, 2015.x, 2016.x) AVG Internet Security (15.x,16.x, 17.x, 18.x, 19.x, 2013.x, 2014.x) AVG Internet Security Business Edition (13.x, 16.x)

AVG Premium Security (2013.x, 2014.x, 2015.x) AVG AntiVirus Business Edition (16.x) AVG AntiVirus Free (17.x, 18.x, 19.x,) AVG CloudCare (16.x, 2013.x, 2014.x, 2015.x, 2016.x, 3.x) AVG File Server Edition (13.x) AVIRA antivirus.avira.com Avira AntiVir Personal - Free Antivirus (10.x) Avira AntiVir Windows Workstation (7.x) Avira Antivirus Premium (13.x) Avira Antivirus Pro (7.x, 8.x, 9.x,10.x, 11.x,12.x, 13.x, 14.x,15.x) Avira Antivirus Suite (14.x) Avira Endpoint Security (2.x,13.x) Avira Family Protection Suite (14.x) Avira Free Antivirus (13.x, 14.x,15.x) Avira Internet Security (13.x, 14.x) Avira Internet Security Suite (12.x, 13.x, 14.x) Avira Management Console Agent (2.x) Avira Premium Security Suite (10.x) Avira Professional Security (13.x, 14.x) Avira Server Security (13.x, 14.x) Avira Ultimate Protection Suite (14.x) BitDefender bitdefender.com BitDefender Antivirus Pro (14.x) BitDefender Security for File Servers (3.x) BitSecure Antivirus System (9.x) Bitdefender 60-Second Virus Scanner (1.x) Bitdefender Antivirus Free Edition (1.x) Bitdefender Antivirus Plus (8.x, 9.x, 10.x, 11.x,12.x, 13.x, 14.x,15.x, 16.x, 17.x,18.x, 19.x, 20.x,

21.x, 22.x, 23.x) Bitdefender Business Client (3.x) Bitdefender Endpoint Security (5.x, 6.x) Bitdefender Endpoint Security Tools (6.x) Bitdefender Internet Security (9.x, 10.x, 11.x,12.x, 13.x, 14.x,15.x, 16.x, 17.x,18.x, 19.x, 20.x, 21.x, 22.x, 23.x) Bitdefender Internet Security (9.x) Bitdefender Total Security (2014,15.x,16.x, 17.x, 18.x,19.x, 20.x, 21.x, 22.x, 23.x) Bitdefender Windows 8 Security (16.x) Cisco cisco.com Cisco Advanced Malware Protection for Endpoints (5.x, 6.x) Malwarebytes malwarebytes.com Malwarebytes Anti-Malware (1.8.x, 2.0.x, 2.1.x, 2.2.x, 3.0.x) Malwarebytes Anti-Malware Premium (1.0.x),1.8.x, 2.0.x, 2.2.x, 3.1.x) Malwarebytes Anti-Malware for Business (1.8.x) Malwarebytes Endpoint Agent (1.x) McAfee mcafee.com McAfee All Access (12.x, 16.x, 17.x, 20.x, 21.x) McAfee AntiVirus (14.x, 8.x) McAfee AntiVirus Plus (10.x, 11.x,12.x, 13.x, 14.x,15.x, 16.x, 17.x,18.x, 19.x, 20.x, 21.x, 22.x) McAfee CloudAV (100.x) McAfee Endpoint Security (10.x) McAfee Free Antivirus (0.x) McAfee Internet Security (14.x,16.x)

McAfee LiveSafe – Internet Security (13.x, 14.x,15.x, 16.x, 17.x) McAfee Security-as-a-Service (6.x) McAfee Small Business - PC Security (16.x) McAfee Total Protection (12.x,14.x,16.x) McAfee VirusScan Enterprise (8.x) Microsoft microsoft.com Microsoft Forefront Client Security (1.x) Microsoft Forefront Endpoint Protection (2010, 4.x) Microsoft Intune Endpoint Protection (4.x) Microsoft Security Essentials (1.x, 2.x, 4.x) Sophos cdw.com Sophos Cloud Endpoint (1.x, 2.x) Sophos Endpoint Security and Control (1.x, 10.x, 11.x, 9.x) Sophos Home (1.x, 2.x) Symantec Endpoint Protection (11.0.x, 12.1.x, 14.0.x,14.2.x) Symantec Endpoint Protection Cloud (22.1.x, 22.8.x, 22.9.x) Symantec Hosted Endpoint Protection (2.x, 3.x, 5.x) Norton norton.com Norton 360 (20.x, 21.x, 22.x, 6.x) Norton AntiVirus (19.x, 20.x, 21.x, 22.x) Norton Internet Security (12.x) Norton Internet Security (6.x, 7.x, 8.x, 19.x, 20.x, 21.x, 22.x) Norton Security (22.x) Norton Security Scan (4.x)

Norton Security Suite (22.x) Norton Security with Backup (22.x) Trend Micro trendmicro.com Trend Micro Apex One Security Agent (13.x) Trend Micro Deep Security Agent (8.x, 9.x) Trend Micro OfficeScan Client (10.5.x, 10.6.x, 11.0.x, 12.0.x, 13.9.x) Trend Micro Safe Lock (1.x) Trend Micro Titanium (3.x, 4.x, 5.x, 6.x, 7.x 8.x) Trend Micro Titanium Antivirus+ (10.x, 11.x, 12.x, 15.x, 6.x, 7.x) Trend Micro Titanium Internet Security (10.x, 11.x, 12.x, 15.x, 6.x, 7.x, 8.x) Trend Micro Titanium Maximum Security (10.x,11.x, 12.x, 15.x, 6.x,7.x, 8.x, 9.x) Trend Micro VirusBuster (12.x) Trend Micro Worry-Free Business Security Agent (18.x, 19.x, 20.x, 5.x, 6.x)

APPLE ANTI-VIRUS District Government supports the following anti-virus software for Apple devices. To see if you have an antivirus software you will need to look in your Applications folder.

1. Click "Finder" and select "Applications" from the sidebar. 2. Review the list of installed applications for antivirus.

Make sure you have one of the following anti-virus softwares listed below. If you do not have anti-virus program on your device then you will not be able to access the Remote Work Portal. You are responsible for installing and maintaing an anti-virus on your personal device. Avast avast.com/en-us

Avast Business Antivirus (13.x) Avast Mac Security (7.x 10.x, 11.x, 12.x, 13.x) Avast Business Security (12.x) AVG avg.com AVG AntiVirus (1, 17.x, 18.x,2015.x) AVIRA antivirus.avira.com Avira Mac Security (0.x, 1.x, 2.x, 3.x)

BitDefender bitdefender.com Bitdefender Antivirus for Mac (4.x, 5.x, 6.x, 7.x) Bitdefender Endpoint Security for Mac (4.x) Bitdefender Virus Scanner (3.x) Bitdefender Virus Scanner Plus (3.x) Cisco cisco.com Cisco Advanced Malware Protection for Endpoints (1.x) Malwarebytes malwarebytes.com Malwarebytes (3.x) Malwarebytes Anti-Malware (1.0.x, 1.2.x, 3.0.x) Malwarebytes Endpoint Agent (1.x) McAfee mcafee.com McAfee All Access - Internet Security (3.x, 4.x) McAfee AntiVirus Plus (4.x) McAfee Endpoint Protection for Mac (2.x) McAfee Endpoint Security for Mac (10.x) McAfee Internet Security (1.x, 4.x) McAfee LiveSafe™ (4.x) McAfee Security (1.x) McAfee Total Protection (4.x) Mcafee Multi Access - Internet Security (4.x)

Panda panadasecurity.com Panda Antivirus (1.x) Sophos cdw.com Sophos Anti-Virus (8.x, 9.x) Sophos Home (1.x, 2.x) Symantec Symantec AntiVirus (10.x) Symantec Endpoint Protection (1.0.x, 12.1.x, 14.0.x, 14.2.x, 6.2.x) Symantec Endpoint Protection Cloud (8.0.x) Norton norton.com Norton AntiVirus (12.x) Norton Internet Security (5.x, 7.x) Norton Security (7.x, 8.x) Trend Micro trendmicro.com Trend Micro Internet Security (5.x, 6.x, 7.x, 8.x, 9.x) Trend Micro Security (2.x, 3.x) Trend Micro VirusBuster (8.x)

MICROSOFT TEAMS ADDITIONAL RESOURCES

For additional information regarding Microsoft Teams, please review the links below:

Microsoft Teams Audio Conferencing Common Questionsdocs.microsoft.com/en-us/microsoftteams/audio-conferencing-common-questions

Teams Plan for Microsoft 365 Government - GCC deployments – Please review for most current available feature set for Teamsdocs.microsoft.com/en-us/microsoftteams/plan-for-government-gcc

• PSTN services are not included under E1/E3 licensing terms• Guest Access is disabled for DC.GOV

End user Training for Microsoft Teamsdocs.microsoft.com/en-us/microsoftteams/enduser-training

Microsoft Teams Blogtechcommunity.microsoft.com/t5/Microsoft-Teams-Blog/bg-p/MicrosoftTeamsBlog

Overview of Teams and Channels in Microsoft Teamsdocs.microsoft.com/en-us/microsoftteams/teams-channels-overview

Best Practices for Organizing Teams in Microsoft Teamsdocs.microsoft.com/en-us/microsoftteams/best-practices-organizing

Meetings:

Record and Transcribe Meetings.https://support.microsoft.com/en-us/office/edit-the-transcript-of-a-meeting-recording-in-teams-2f461386-e39a-4444-b9e2-5787da1da11b?ui=en-us&rs=en-us&ad=us

Schedule a Teams meeting from Outlookhttps://support.office.com/en-us/article/schedule-a-teams-meeting-from-outlook-883cc15c-580f-441a-92ea-0992c00a9b0f

Quick Start GuideDo more wherever you are with secure access, sharing, and file storage. Sign-in to your Office 365 subscription and select OneDrive from the app launcher.

This guide covers OneDrive for business or school, but most of the functionality is the same for home subscribers.

Open

Open and edit a file online or

in a desktop app.

Share

Share files directly from

OneDrive. Files are private

until shared.

Copy link

Get a link to the selected

file to insert in an IM,

email, or site.

Shared

View and sort files with date

shared, activity, or who they

are shared with.

Sharing status

See which files are being

shared and who they’re

shared with.

Download

Download a copy of a file

to work offline on a device.

Manage access

See who can access a file,

and manage what people

can do with it.

*Powered by Microsoft Graph Discover View does not change any permissions. Your private documents

are not visible to others and you can view only those documents that you have been given access to.

Shared libraries

Navigate to shared libraries

on Microsoft Teams,

SharePoint sites, or Office

365 Groups.

Move to/Copy to

Move or copy to another

destination in your OneDrive

or any SharePoint site.

Flow

Create and manage

automated workflows.

Activity

See the sharing, viewing,

and editing activity for a

file.

Information Pane

See file information, recent

activity, and manage access

permissions to the file.

OneDrive

Search

Find your content throughout

OneDrive, SharePoint sites,

and Microsoft Teams.

Recycle bin

Recover files you’ve

accidentally deleted up to

93 days.

Discover*

View trending content in your

organization and content

relevant to your work.

OneDrive MobileThe OneDrive app supports both OneDrive personal and organization accounts across iOS, Android, and Windows and can be downloaded from the app stores.

The above screens represent OneDrive for business accounts in iOS. Android users will have similar experience except the file activity functionality.

*Files and folders need to be taken from offline to online before they are synced to the cloud.

See files shared with

you and discover

content trending

around you.

Send a copy of the

file instead of

sharing.

See details such as

who the file is

shared with.

Make files and

folders available

offline. *

Recover deleted

files.

Access your files

and folders on

OneDrive.

Access your

SharePoint sites.

See all the files you

have taken offline.

OneDrive

See your most

recent active files.

Edit a file on the

web or in client

view.

See and manage

multiple accounts.

See trend views and an

activity chart.

See and manage all

your accounts.

Capture whiteboards &

scan or single or multiple

page documents.

Search all of

OneDrive for files,

folders, shared

content.

Copy the sharing link,

email it in Outlook, or

choose an app to send

it with.

Share a file

internally or externally

with access controls.

Create or upload files and folders

You can create New files and folders and upload existing files and folders

from your device. In OneDrive, select Upload > Files. Or select location in OneDrive and drag and drop files or folders from your device.

Copy Link

You can also share a file by copying the link and pasting it in email, IM, a webpage,

or a OneNote page. In OneDrive, select a file and then select Copy link. Copy the link and then paste it in the destination.

Save and Open files in Office apps (Requires Office 365, 2019, or 2016)

You can save or open Office documents in OneDrive from the Office apps.

In any Office document, select File > Save As, choose your OneDrive, and

then pick the folder where you want to save the file. To open a file stored on

OneDrive, select File > Open, choose your OneDrive, and then select the file.

Share files

The files and folders you store in OneDrive are private until you decide to share

them. You can stop sharing at any time. You can grant Edit or View permissions

for recipients and set time limitations on a file to specify when it will no longer be accessible. In OneDrive, select a file and then select Share.

Based on admin settings, sharing levels are:

Anyone – people inside and outside your

org can access. Links can be forwarded.

People <organization> – everyone in

your org can access.

People with existing access – create a link

to be used by people who already have

access.

Specific people – specify email addresses

of the people you want to give access to.

OneDrive

OneDrive

OneDrive Files On-DemandWith OneDrive Files On-Demand, you can set files and folders always to be

available locally on your device or save space by making files online only.

In the taskbar, select OneDrive icon, and select More > Settings. Then, on the

Settings tab, select Save space and download files as you use them.

Next steps with OneDriveFind help

Explore the help and training for OneDrive and other Office apps.

Visit https://go.microsoft.com/fwlink/?linkid=871124 for more information.

Learn about OneDrive Files On-Demand

Access all your files in the cloud without having to download them.

Visit https://go.microsoft.com/fwlink/?linkid=871126.

Get free Office training, tutorials, and videos

Ready to dig in the capabilities that OneDrive has to offer?

Visit https://go.microsoft.com/fwlink/?linkid=871128 to explore free training.

View sync activityYou can view sync activity from the OneDrive activity center. Click the OneDrive

icon in the Windows taskbar. If you click the folder icon, you can go directly to the OneDrive web view. Users on Mac have a similar experience.

Sync files and foldersSync your files and folders in OneDrive to your computer, so you can access them even

when you’re offline. When you are back online, changes you or anyone else make will

sync automatically. In Windows 10, select Start, type OneDrive, and sign-in to OneDrive

on your PC. In other versions of Windows or Mac, get the OneDrive sync app from onedrive.com/download.

Files you open are

downloaded to your

device and available

offline.

Online only

files/folders do not use

space on your device.

Mark files/folders to be

always available, even

offline.

Change file/folders to

be online only.

Manage accounts,

synced folders and

network limitation

settings.

Check the status of

the synced files in File

Explorer

SharePoint Online

Quick Start GuideDo more wherever you are with secure access, sharing, and file storage. Sign in to your Office 365 subscription and select SharePoint from the App launcher.

Check out featured content

• News from sites highlights updates

from sites you follow or visit often.

• Frequent sites shows sites you like

to go to and recent activity in them.

• Suggested sites* (not shown)

appear based on searches you've

done and recommendations from

Microsoft Graph.

• Microsoft Graph must be enabled by

your admin to see Featured links

and Suggested sites on your

SharePoint homepage.

Find your sites

• Following displays sites you follow,

like your team's site or a site from

another group you work with.

• Recent shows any site you've gone

to recently.

• Featured links* displays sites your

company wants to showcase.

Search

Find Sites, People, or Files.Create a site or news post

SharePoint Online

Work with filesSelect a site from the SharePoint homepage or enter its URL into your browser. Then select Documents in the left navigation pane.

Open

Open and edit a file online

or in a desktop app.

Sharing status

See which files are being

shared and who they’re

shared with.

Version history

View a file’s version history

and restore a file to a

previous version.

Share

Share files directly from

SharePoint. Files are private

until shared.

Copy link

Get a link to the selected file

to insert in an IM, email, or

site.

Move to/Copy to

Move or copy to another

destination in your OneDrive

or any SharePoint site.

.

Details Pane

See file information, a

thumbnail, recent activity,

manage access permissions,

and edit file properties.

Document

View and work with the files

stored on a SharePoint site.

Pin to top

Pin important folders or

documents to the top of the

list for easy viewing.

Flow

Automate common tasks

between SharePoint and

other Office 365 and third

party services.

Download

Download a copy of a file to

work offline that takes local

device space.

SharePoint Online

Create or upload files and foldersYou can create New files and folders and upload existing files and folders from your

device. In SharePoint, select Upload > Files. Or select a location in SharePoint and drag

and drop files or folders from your device.

Copy linkYou can also share a file by copying the link and pasting it in email, IM, a webpage, or a

OneNote page. In SharePoint, select a file and then select Copy link. Copy the link and then paste it in the destination.

Sync SharePoint files and folders with OneDriveSync your files and folders in SharePoint to your computer, so you can access them

even when you’re offline. From a document library on the SharePoint site that you

want to sync files from, select Sync, and sign in with your work or school account.

Share filesSelect a file and then select Share. You can grant Edit or View permissions for

recipients and set time limitations on a file to specify when it will no longer be

accessible.

Based on admin settings, the three levels of

sharing are:

Anyone – people inside and outside your org

can access. Receive links directly or forwarded.

People in your org – everyone in your org can

access.

Specific people – specify email addresses of

the people you want to give access to.

SharePoint Online

Create a siteSelect + Create site on the SharePoint homepage to create a new SharePoint site.

Select a Team or Communication site, and enter a title, description, owners, and

members. You can also select to make the group private and change the group email

name. (If you select a Team site, an Office 365 Group is also created.)

Add a pageSelect + New > Page in your new site, name your page, and then select Publish.

Add a document library or listSelect + New in your new website to add a library or list.

Add web partsIn your news post or page, select the plus sign . You can add text, images, files,

video, dynamic content and by using the corresponding web parts.

SharePoint Online

Mobile SharePoint access Mobile SharePoint a new way to reach intranet content on your phone or tablet and is available in the app store for iOS, Android, and Windows. You can get to sites, people, and files, search and browse SharePoint, stay up-to-date with news, and view your content. and more.

The above screens represent SharePoint accounts in iOS. Android users will have similar experience except the file activity functionality.

Use search to find and discover

important content.

Tap on a user to get to their

contact card and see who

they work with and what they

are working on.

Access your personalized view

of team sites, communication

sites, and news posts

Browse your sites, files,

people and more to get

back to what you were

working on.

View news posts on the go and

share your updates, reports, status,

and experiences with your team

SharePoint Online

Files On-DemandFiles On-Demand helps you access all your files in SharePoint through OneDrive without

having to download all of them and use storage space on your computer. In the taskbar,

select the OneDrive icon, select More > Settings. On the Settings tab, select the Save

space and download files as you use them box.

Next steps with SharePoint

Find help

Explore the help and training for SharePoint and other Office apps.

Visit https://go.microsoft.com/fwlink/?linkid=871131 for more information.

Get free Office training, tutorials, and videos

Ready to dig in the capabilities that SharePoint has to offer?

Visit https://go.microsoft.com/fwlink/?linkid=871134 to explore our free training.

Get the SharePoint mobile app

Get the mobile app to reach your intranet content on your phone or tablet.

Visit https://aka.ms/getspmobile

Select files and folders to syncYou can choose the folders and files to sync to your computer. In the taskbar, select the OneDrive icon, select More > Settings > Choose folders.

Online files/folders -

Take no space on

your computer.

When you double-

click the cloud icon,

files/folders can be

made available on

your computer.

Make files/folders

accessible without an

internet connection.

Return the files/folder

to online state.

Get other Quick Start GuidesTo download our free Quick Start Guides for your other favorite apps, go to

https://go.microsoft.com/fwlink/?linkid=2008317.

Quick Start GuideNew to Microsoft Teams? Use this guide to learn the basics.

Microsoft Teams

Manage your team

Add or remove members,

create a new channel, or

get a link to the team.Add files

Let people view a file or

work on it together.

Compose a message

Type and format it here. Add a

file, emoji, GIF, or sticker to

liven it up!

Reply

Your message is attached

to a specific conversation.

Manage profile settings

Change app settings,

change your pic, or

download the mobile app.

Use the command box

Search for specific items or

people, take quick actions,

and launch apps.

Start a new chat

Launch a one-on-one

or small group

conversation.

View and organize teams

Click to see your teams. In

the teams list, drag a team

name to reorder it.

Add tabs

Highlight apps, services,

and files at the top of a

channel.

Every team has channels

Click one to see the files and

conversations about that

topic, department, or project.

Move around Teams

Use these buttons to switch

between Activity Feed, Chat,

your Teams, Calendar & Files.

Join or create a team

Find the team you’re

looking for, join with a code,

or make one of your own.

Find personal apps

Click to find and manage

your personal apps.

Add apps

Launch Apps to browse or

search apps you can add to

Teams.

PowerPoint 2016

Sign inIn Windows, click Start > Microsoft Teams.

On Mac, go to the Applications folder and click Microsoft Teams.

On mobile, tap the Teams icon. Then sign in with your Office 365 username and

password. (If you’re using Teams free, sign in with that username and password.)

Pick a team and channelA team is a collection of people, conversations, files, and tools—all in one place.

A channel is a discussion in a team, dedicated to a department, project, or topic.

Click Teams and select a team. Pick a channel to explore the Conversations,

Files, and other tabs.

Start a conversationWith the whole team... Click Teams , pick a team and channel, write your

message, and click Send .

With a person or group... Click New chat , type the name of the person or group

in the To field, write your message, and click Send .

Microsoft Teams

Start a meetingClick Meet now under the area where you type a message to start a meeting

in a channel. (If you click Reply, then Meet now , the meeting is based on that

conversation.) Enter a name for the meeting, then start inviting people.

Add an emoji, meme, or GIFClick Sticker under the box where you type your message, then pick a meme

or sticker from one of the categories. There are also buttons for adding an emoji

or GIF.

@mention someoneTo get someone’s attention, type @, then their name (or pick them from the list

that appears). Type @team to message everyone in a team or @channel to

notify everyone who favorited that channel.

PowerPoint 2016Microsoft Teams

Make video and audio callsClick Video call or Audio call to call someone from a chat. To dial a

number, click Calls on the left and enter a phone number. View your call

history and voicemail in the same area.

Reply to a conversationChannel conversations are organized by date and then threaded. Find the

thread you want to reply to, then click Reply. Add your thoughts and click

Send .

Work with filesClick Files on the left to see all files shared across all of your teams.

Click Files at the top of a channel to see all files shared in that channel.

Click More options ... next to a file to see what you can do with it.

In a channel, you can instantly turn a file into a tab at the top!

Add a tab in a channelClick by the tabs at the top of the channel, click the app you want, and then

follow the prompts. Use Search if you don’t see the app you want.

PowerPoint 2016Microsoft Teams

Stay on top of thingsClick Activity on the left. The Feed shows you all your notifications and

everything that's happened lately in the channels you follow.

Share a fileClick Attach under the box where you type messages, select the file location

and then the file you want. Depending on the location of the file, you’ll get

options for uploading a copy, sharing a link, or other ways to share.

Search for stuffType a phrase in the command box at the top of the app and press Enter. Then

select the Messages, People, or Files tab. Select an item or click Filter to

refine your search results.

Get other Quick Start GuidesTo download our free Quick Start Guides for your other favorite apps, go to

https://go.microsoft.com/fwlink/?linkid=2008317.

Next steps with Microsoft TeamsSee what’s new in Office

Explore the new and improved features in Microsoft Teams and the other Office

apps. Visit https://go.microsoft.com/fwlink/?linkid=871117 for more

information.

Get free training, tutorials, and videos for Microsoft Teams

Ready to dig deeper into the capabilities that Microsoft Teams has to offer?

Visit https://go.microsoft.com/fwlink/?linkid=2008318 to explore our free

training options.

Send us your feedback

Love Microsoft Teams? Got an idea for improvement to share with us? On the

left side of the app, click Help > Give feedback. Thank you!

Microsoft Teams

Find your personal appsClick More added apps to see your personal apps. You can open or uninstall

them here. Add more apps under Apps .

Add appsClick Apps on the left. Here, you can select apps you want to use in Teams,

choose the appropriate settings, and Add.

1

Updated 5/30/19

Agency Name ATC Telephone # Email Address Sirah Turner 202-478-9252 Sirah.turner@dc.govRodney Colbert 202-671-4470 rodney.colbert@dc.gov

Advisory Neighborhood Commission, Office of Gottlieb Simon 202-727-9945 gottlieb.simon@dc.govYolanda Lyles 202-727-0354 yolanda.lyles@dc.govAweke Wudineh 202-727-3684 aweke.wudineh@dc.govCamille Robinson 202-442-4356 camille.robinson3@dc.govJackie Richardson 202-442-4446 jackieR.richardson@dc.gov

Arts & Humanities, Commission on Carolyn Parker 202-724-2135 carolyn.parker@dc.govAsian & Pacific Islander Affairs Quoquina Hall 202-741-8549 eom.atc@dc.gov

Tracy Smothers (Child Enforcement) 202-724-2124 tracy.smothers@dc.govCandyce Lovett 202-741-7654 candyce.lovett@dc.gov

Auditor, DC Waddah Kittab 202-724-0312 waddah.kittab@dc.govMargo Robinson 202-671-0386 margo.robinson@dc.govKwadwo Boateng 202-673-7514 kwadwo.boateng@dc.gov

Board of Elections Arlin Budoo 202-727-5704 ABudoo@dcboe.orgSandra Peterson 202-481-3409 sandra.peterson@dc.govTyrell Dow 202-481-3411 tyrell.dow@dc.govApril Williams 202-671-0541 april.williams@dc.govNadine Journiette 202-671-0543 nadine.journiette@dc.govBrian Scanlon 202-442-6493 brian.scanlon@dc.govMichael Austin 202-442-7022 michael.austin@dc.govJohannes Bekele 202-478-9242 johannes.bekele@dc.govMichael Coleman 202-698-9060 michael.coleman@dc.govKenneth Contee 202-698-9072 kenneth.contee@dc.gov

Behavioral Health, Department of

Board of Ethics and Government Accountability (BEGA)

Campaign Finance, Office of

Chief Financial Officer, Ofc of the

Chief Medical Examiner

Administrative Hearings, Office of

Aging and Community Living, Department of

Agency Telecom Coordinators

Alcohol Beverage Regulation Administration

Attorney General, Ofc of the

2

Agency Name ATC Telephone # Email Address Maria Leon-Hill (Landline) 202-727-2298 maria.leon-hill@dc.govJuliette Tarrance (Cellular) 202-727-2927 juliette.tarrance@dc.govIan Richards 202-727-2666 Ian.richards@dc.govMarlene Dixon 202-727-7493 Marlene.Dixon@dc.gov

City Administrator, Ofc of the Tia Williams 202-741-8549 eom.atc@dc.govSheila West 202-724-1300 SWEST@dccouncil.usLarry Cooper 202-724-7889 LCOOPER@dccouncil.us Ronald Smith 202-442-8343 ronald.smith@dc.govDuane Strohman 202-442-8352 duane.strohman@dc.gov

Contract Appeals Board Mia House-Thomas 202-727-6597 mia.housethomas@dc.govContracting & Procurement, Office of Shari Watson 202-724-3968 shari.watson@dc.gov

Larry Ware 202-523-7100 larry.ware@dc.govPonti St. Andrews 202-523-7100 DOC.ATC@dc.govBaron Hsu 202-523-7108 baron.hsu@dc.gov

Credit Union Carletta Decker 202-671-1728 cdecker@dgefcu.orgCriminal Code Reform Commission Quoquina Hall 202-741-8549 eom.atc@dc.govCriminal Justice Coordinating Council Tia Williams 202-741-8549 eom.atc@dc.govDC Corrections Information Council Quoquina Hall 202-741-8549 eom.atc@dc.govDC Court of Appeals Reginald Turner 202-879-2755 rturner@dcappeals.gov

Monica Octave 202-442-5969 monica.octave@dc.govRoni Coleman 202-442-9022 roni.coleman@dc.govArlene Thomas 202-671-4222 arlene.thomas@dc.govMarian Buadu 202-442-9348 marian.buadu@dc.gov

DC Sentencing and Criminal Code Revision Commission Mia Hebb - ATC 202-727-8822 mia.hebb@dc.govDC State Athletics Association (DCSAA) Clark Ray 202-654-6115 clark.ray@dc.gov

Rhoma Battle 202-741-0888 rhoma.battle@dc.govLanita Logan 202-741-0891 lanita.logan@dc.gov

DC Water Joseph (Joe) Taylor 202-787-2015 joe.taylor@dcwater.comShanita Smallwood 202-535-1979 shanita.smallwood@dc.gov

DC Health

DC State Board of Education

Department of Energy and Environment

Chief Technology Officer, Office of the (OCTO )

Child and Family Services Agency

City Council

Consumer & Regulatory Affairs, Dept of

Corrections, Department of

3

Agency Name ATC Telephone # Email Address Brian Robinson 202-535-1993 brian.robinson@dc.govArlene Carter 202-741-0844 arlene.carter@dc.govLaura Fu 202-645-9890 DFHVATC@dc.govAndrew Patricio 202-645-4051 DFHVATC@dc.gov

Deputy Mayor for Health and Human Services Quoquina Hall 202-741-8549 eom.atc@dc.gov

Deputy Mayor for Planning & Economic Development, Ofc of the Tia Williams 202-741-8549 eom.atc@dc.govDeputy Mayor for Public Safety and Justice - see Office Victim Services & Justice Grants Quoquina Hall 202-741-8549 eom.atc@dc.govDeputy Mayor of Education Tia Williams 202-741-8549 eom.atc@dc.govDisability Rights Tia Williams 202-741-8549 eom.atc@dc.gov

Theresa Shelton 202-442-8425 theresa.shelton@dc.govSrinivas Bheem 202-730-1560 srinivas.bheem@dc.govSteven Beidleman 202-730-1700 steven.beidleman@dc.govCandace Walls 202-730-1642 Candace.Walls@dc.govJason Sparks 202-741-8911 jason.sparks@dc.gov

Employee Appeals, Office of Gabrielle Smith-Barrow 202-727-0009 gabrielle.smith-barrow@dc.govJames Taylor 202-698-6238 james.taylor@dc.govRon Whaley 202-698-8197 ronald.whaley@dc.gov

Events DC Lynn Alexander Anthony 202-249-3280 LAnthony@eventsdc.comJoseph Harrison 202-727-0730 joseph.harrison2@dc.govKuron Rice 202-741-8815 kuron.rice@dc.gov

Fire & Emergency Medical Services (FEMS) Jesse Wimbish 202-715-7782 jesse.wimbish@dc.govForensic Science, Department of (DFS) Stephon Woodland 202-868-6558 stephon.woodland@dc.govGeneral Services, Department of Wanda Vinson 202-727-7260 wanda.vinson@dc.govHealth Care Finance, Department of Crystal Adams 202-442-5966 crystal.adams@dc.gov

Homeland Security & Emergency Management Agency (HSEMA) Nicolette Bazel 202-481-3030 nicolette.bazel@dc.govHousing & Community Development LaVerne Law 202-442-7200 laverne.law@dc.gov

District of Columbia Health Benefit Exchange Authority (DCHBX)

Employment Services, Dept of

Finance & Resource Mgmt, Office of (OFRM)

Department of Energy and Environment

Department of For-Hire Vehicles

Disability Services, Dept of

4

Agency Name ATC Telephone # Email Address Housing Authority, DC Kevin Holmes 202-535-1000 kholmes@dchousing.org

Henry Cleveland 202-442-9679 henry.cleveland@dc.govLamont Williams 202-442-9698 lamont.williams@dc.gov

Human Rights, Office of Josephine Ansah-Brew 202-727-3241 josephine.ansahbrew@dc.govTrina Roberts 202-442-3218 trina.roberts@dc.govZina Anderson 202-442-3248 zina.anderson@dc.gov

Inspector General, Office of Towanda Mitchell 202-727-8325 towanda.mitchell@dc.govMichael Guishard 202-442-7756 michael.guishard@dc.govShankar Vaidyanathan 202-442-8154 shankar.vaidyanathan@dc.gov

Judicial Disabilities & Tenure, Commission on April Jenkins 202-727-1363 april.jenkins@dc.govJudicial Nomination Commission Cecelia Harper 202-879-0477 cecelia.harper@dc.govLatino Affairs Quoquina Hall 202-741-8549 eom.atc@dc.gov

John Ogungbemi 202-645-8061 john.ogungbemi@dc.govAndre Fair 202-645-9248 andre.fair@dc.gov

Mayor's Office Quoquina Hall 202-741-8549 eom.atc@dc.govMayor's Office of Legal Counsel Quoquina Hall 202-741-8549 eom.atc@dc.gov

Amit Vora 202-729-7110 amit.vora@dc.govLeonard Golden 202-729-7111 leonard.golden@dc.govAlbert Day 202-685-8761 Albert.day@dc.govDavina Ausbon 202-685-9680 davina.h.ausbon@us.army.milMarcella Hicks 202-671-0066 marcella.hicks@dc.govDetra Dickens 202-724-9010 detra.dickens@dc.gov

Office of Neighborhood Safety & Engagement Quoquina Hall 202-741-8549 eom.atc@dc.govOffice of the East of The River Services Quoquina Hall 202-741-8549 eom.atc@dc.govOffice Victim Services & Justice Grants Tia Williams 202-741-8549 eom.atc@dc.govParks & Recreation, Dept of (DPR) Quanique Manning 202-671-1805 quanique.manning@dc.gov

Anthony Lee 202-727-3071 atlee@opc-dc.govCherry Belle 202-727-3071 CBelle@opc-dc.gov

Planning, Office of Rita Poindexter 202-442-7600 rita.poindexter@dc.gov

People's Counsel, Office of the

Insurance, Securities & Banking, Dept of

Lottery & Charitable Games Control Board, DC

Motor Vehicles, Department of (DMV)

National Guard, DC

Office of Cable Television, Film, Music, and Entertainment

Human Resources, Department of

Human Services, Dept of

5

Agency Name ATC Telephone # Email Address Kimberly Ryan 202-727-7098 kimberly.ryan@dc.govStephanie Banks 202-727-7161 stephanie.banks@dc.gov;Publiana Pereira 202-671-1513 publiana.pereira@dc.gov Chantel Summers 202-727-1522 chantel.summers@dc.govOfcr Meleatha Calhoun (BWC) 202-727-3339 meleatha.calhoun@dc.govPierre Laurent 202-727-3411 pierre.laurent@dc.govJasmine J. Johnson 202-727-3630 Jasmine.Johnson2@dc.gov

Public Defender Service Michael Milner 202-824-2432 mmilner@pdsdc.orgAndrea Lozada 202-727-1822 Andrea.Lozada@dc.gov Corey White 202-727-1822 Corey.White@dc.gov

Public Library, DC (DCPL) Elizabeth Jackson 202-727-1163 elizabeth.jackson@dc.govNaadira Ali (Cellular) 202-478-2452 Naadira.Ali@dc.govMaria Leon-Hill 202-727-2298 maria.leon-hill@dc.gov

Public Service Commission Jesse Clay 202-626-5145 jclay@psc.dc.govMark Malloy 202-671-2222 mark.malloy@dc.govTekani Ndau 202-673-6892 Tekani.Ndau2@dc.govDonald Freeman 202-727-2856 donald.freeman@dc.govDebra Spencer 202-727-6861 debra.spencer@dc.govDeborah Reaves 202-343-3200 deborah.reaves@dc.govAdu Poku 202-343-3202 adu.poku@dc.gov

Risk Management, Office of Quoquina Hall 202-741-8549 eom.atc@dc.govSecretary DC, Office of the Tia Williams 202-741-8549 eom.atc@dc.govSenior Advisor, Office of Tia Williams 202-741-8549 eom.atc@dc.gov

Anthony Lemon 202-510-7097 anthony.lemon@dc.govMarcia Harris 202-727-3900 marcia.harris@dc.govDouglas Johnson 202-478-9217 douglas.johnson@dc.govThadius Harrell 202-724-8178 thadius.harrell@dc.govTangee Dingle 202-481-3484 tangee.dingle@dc.govAndrew Sabatelli 202-719-6502 andrew.sabatelli@dc.govState Superintendent of Education Office of (OSSE)

Public Works, Dept of

Real Property Tax Appeal Commission

Retirement Board, DC

Small and Local Business Development, The Department of

Special Education Transportation DCPS

Police Complaints, Office of

Police Dept, Metropolitan (MPD)

Public Employee Relations Board

Public Schools, DC (DCPS)

6

Agency Name ATC Telephone # Email Address Terrell Jones 202-727-6436 terrell.jones@dc.gov

Superior Court, DC Sherman Bunch 202-879-4753 sherman.bunch@dcsc.govTenant Advocate, Office of the Tamela Tolton 202-719-6562 tamela.tolton@dc.gov

Joel Price II 202-478-5713 joel.price@dc.govElizabeth Lamont 202-741-5395 elizabeth.lamont@dc.govLeela Bharani 202-741-8525 DDOT.ATC@dc.govDelesia Dolberry 202-741-8534 delesia.dolberry@dc.gov

Unified Communications, Office of (OUC) Selena MacArthur 202-373-3769 Selena.MacArthur@dc.govUniversity Legal Services Sean Wallace 202-889-2196 swallace@uls-dc.orgUniversity of the District of Columbia (UDC) Aloysius Regis 202-274-5606 aregis@udc.eduVeterans Affairs, Office of Quoquina Hall 202-741-8549 eom.atc@dc.govWashington Center For Aging Services Marie Grimes 703-940-5574 mgrimes@workgroup.us.comWorkmen’s Comp Quoquina Hall 202-741-8549 eom.atc@dc.gov

Aki Damme 202-299-3657 aki.damme@dc.govDaniel Mulugeta 202-299-5017 daniel.mulugeta@dc.govCharles Quamina 202-299-3187 charles.quamina@dc.govErnesto Del Valle 202-576-8425 ernesto.delvalle@dc.gov

Zoning, Office of Ndifon Abung 202-727-5373 ndifon.abung@dc.gov

State Superintendent of Education Office of (OSSE)

Transportation, District Department of (DDOT)

Youth Rehabilitation Services