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Regional Innovation – Balancing Social Responsibility
with Business Opportunity
Michelle Mason, Managing Director, ASQ
About the Presenter
Michelle Mason
Managing Director, ASQ
The Issue
ENERGY!
What is the biggest cost driver for the military?
ENERGY!
Energy Conservation
All branches of the military are looking to energy conservation to reduce their carbon footprint
– The military awarded $8.9 billlion in energy contracts last year.
– Of that amount, approximately $397.3 million went toward energy saving initiatives.
Growth Opportunity
Why SR Is Important
Growing Interest In SR
• Stakeholders seek transparency
• World of Instant Information
• Government is Getting Involved
• Financial Savings
The Dilemma
How to balance social responsibility against needs of an organization?
Quality Can Help
Quality Tools
• Quality Professionals have the tools needed to drive consensus– Baldrige Criteria– Lean Methods – Six Sigma
Baldrige Criteria
• Malcolm Baldrige Performance Excellence Criteria
Lean Methods
• Lean manufacturing principles:– Eliminate non-value-adding activities
– Eliminate waste from the business
• Lean enterprise principles:– Extend concepts through entire value
stream or supply chain
Lean Methods
• Types of Waste:– Overproduction– Waiting, time in queue– Transportation– Non-value-adding processes– Inventory– Motion– Costs of quality: scrap, rework, inspection– Utilization of human capital
Six Sigma
• Defect prevention vs defect detection
– Customer satisfaction and bottom-line results
– Apply anywhere that variation and waste exist
– Apply for Innovation and improved customer satisfaction
Bottom Line
Quality + Social Responsibility
= Competitive Advantage
Questions?
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